Gascoigne Pees Maidenhead reviews

★★★★★ 5/5

Google

Although I did not proceed with Gascoigne-Pees, they were brilliant to work with and incredibly helpful. David is an asset to the team and really helped me in making the right decision for myself. Highly recommend.

Hayden · 17 October 2023

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.

JENNY · 21 May 2025

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

What can I say...... brilliant service from start to finish. David has been amazing keeping me informed throughout the whole process. Can't rate this Company and ,David especially, high enough. Thank you all for your help.

Debbie · 18 August 2023

★★★★★ 5/5

Google

They were extremely helpful when everyone else in the process was pretty slow and couldn't get hold of them. But Kelsi, April and David were always contactable and helped alot. Their bit of the process was very efficient.

Jak · 14 June 2023

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

Very good experience. David is very professional, respectful and knows his stuff. He responds fast and provides information as and when required, follows up promptly and is very nice to interact with. 5 start service.

Cristina · 14 June 2023

★★★★★ 5/5

Google

Though I did not end up closing on a sale due to faults elsewhere in the pipe line my agent, Dylan, was absolutely stellar. His confidence and proactive approach to staying in top of all the moving parts in the mortgage process is what had …

A · 16 April 2025

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

April was a life saver, from finding the perfect property for me and helping me through the whole process she was always at the other end of the phone when needed. Highly recommend!

Sam · 14 June 2023

★★★★★ 5/5

Google

Outstanding Service from Tom Potter at Gascoigne Pees We recently had the pleasure of working with Tom Potter at Gascoigne Pees to sell our home, and we couldn’t be more impressed with the level of service he …

Anila · 16 June 2025

★★★★★ 5/5

Google

My wife & I have been assisted by April Coomes, Branch Manager at Carson’s/now G-Pees (and her Assistant Manager - David Ashdown), with the sale of our Apartment in Maidenhead. Whilst the property sale has not yet achieved contract exchange, we should like to list that April & David have given the sale tremendous energy and effort to generate purchase interest in our property. Is this not what you want from an Estate Agent!? This in particularly challenging times - when Covid & Mortgage Interest Rates have increased 11 times recently! They have also provided good communication as and when matters have proceeded along. Thank you very much April & David - let’s hope that the sale does not (fall out of bed) so to speak and we soon obtain contract exchange. Chris & Tony Jackson

Tony · 14 June 2023

★★★★★ 5/5

Google

April Coomes and David Ashdown sold my mother's home. We initially tried with another local agent, but after three months there had been hardly any interest. April and David took on the house at Christmas, refreshed the marketing and got on the phone to their clients. After several showings, they found a buyer. They kept us well informed of progress and showed that they really know the housing market in Maidenhead. Gascoigne Pees pre-screen buyers to make sure they were capable of completing the transaction. They have a colleague who specialises in working with the lawyers and estate agents in the chain to ensure a smooth exchange of contracts. Good job done.

Gerard · 14 June 2023

★★★★★ 1/5

Google

Very unprofessional behaviour, they did not show up to a market appraisal appointment and did not even bother to call to let me know they could not come, and I even have to change my working schedule to attend this appointment

Marco · 26 April 2025

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.

Geraldine · 26 January 2025

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.

Jess · 19 November 2025

★★★★★ 5/5

Google

We were very happy with the way Mimmi dealt with our house purchase. Mimmi is great at communication and replying quickly. Always solving problems! Really reliable and friendly. Definitely recommend.

Marius · 14 June 2023

★★★★★ 1/5

Google

We purchased our property in November last year, and initially, the service from the team seemed promising. However, as the process progressed, we encountered several issues. During our search, we found the same property listed for a lower …

Nav · 16 April 2025

★★★★★ 5/5

Google

Amazing experience with everyone in the Maidenhead branch! Special mention to April and Kelsey, we quite literally wouldn't have gotten through the process without them! Highly recommend.

George · 14 June 2023

★★★★★ 5/5

Google

April Coomes has been amazing help with finding our next home. Always in contact and ensuring things are moved along. Thanks so much for your support!

Lisa · 14 June 2023

★★★★★ 2/5

Trustpilot

Farnham branch

This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.

B · 1 November 2024

★★★★★ 5/5

Trustpilot

Purchased a flat

Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.

Tania · 26 February 2024