Trusted Agent profile · Maidenhead
★★★★★
209 reviews across 2 platforms
99 King Street, Maidenhead, SL6 1DP
Gascoigne Pees's office in Maidenhead, at 99 King Street, is rated 3.9 out of 5 across 209 reviews on two platforms, including 121 Google reviews rated 4.6.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleI highly recommend Simon and the rest of the team working in Maidenhead branch. Throughout the buying processes they were very professional, informative, supportive and always available to answer my questions. Thank you
4/5
GoogleGood service. I am happy with the service. Helpful staff.
Thank you Sweta!
5/5
GoogleDealing with Dan at Carson & co. was an absolute pleasure. He was extremely proactive, super friendly and so helpful! I would highly recommend searching with them. Unfortunately I found a house not listed by them but they were fantastic in the search.
Thanks Hannah for the wonderful 5* review and recommendation! It's great to see that our Carson & Co team once again provided a professional, helpful and friendly service, I will of course pass your kind words on to Dan and the team. Best wishes, Lucy
5/5
GoogleThey take care very well of all the processes and went the extra mile when we had issues.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Googlevery happy with superb service David has provided in showing me properties and following up with going the extra mile. thankyou
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleEfficient professional service throughout the process.
JDA thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleUsed to be a good estate agents. run by youngsters now who don't know what they're doing.
Hi Paul, thank you for this fantastic 5* review for the staff at Carson & Co in Maidenhead, thank you for the high recommendation! Wonderful to hear that both your sale and then purchase went as smoothly as possible! Best wishes, Maryjane.
4/5
GoogleExcellent estate if you want to sale your house as they are pro-active on your behalf and don't just advertise your property and hope somebody calls up expressing a interest they actively market your property. Highly recommended
Thank Keith. Kind regards, Mark
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleSimon and his Team made a very sad and painful experience so much easier, their compassion, empathy and attention to detail meant we could part with our late Aunts property with dignity. The whole process was delivered with professionalism and they went the extra mile to ensure they catered for all our needs which was invaluable as we did not live in the local area. Would highly recommend.
5/5
GoogleHappy to recommend the team at GP. Well done David!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
2/5
GoogleFeeling being pushed during the process and had to buy in a hurry. Ended in paying lots to fix the issues after moving in.
Hi Laura, thank you for taking the time to leave us your feedback and I am sorry this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly to discuss via review@countrywide.co.uk. Kind regards, Tracey.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
