5/5
Googlethe team is very professional and helpful
Agent replied
Thanks Ricky, you were a pleasure to deal with. We hope you enjoy your new home.
Trusted Agent profile · Luton · Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
Google3/5
GoogleI have had no issues with the company, repairs on my property have been carried out at a reasonable speed and no issues. I've not had a great deal of contact however so other comments leave me concerned. Otherwise all fine.
5/5
GoogleReally good letting agency , helpful and amazing assistant.
Agent replied
Thank you Angelo. It was a pleasure helping you and we really hope you like your new home.
4/5
GoogleVery prompt action. Excellent service Team!
Agent replied
Thank you Khavita. Good to hear!
1/5
GoogleThe most unreliable agency I come cross too.
Agent replied
hi anna can you give an indication of why you have left this review. We can then try to address the issues? I can’t find you on our system at all. UPDATE Hi Anna, please can you advise what this relates to as we cannot locate you on our system?
5/5
GoogleBest possible agency
Agent replied
Hi Rob, we are so happy to read such positive comments about Leaders Letting Agents Luton. Thank you. Kind regards Customer Care Team
5/5
GoogleTop service! All the staff are fantastic.
Agent replied
Thanks Keely :-)
5/5
GoogleVery professional and helpful in every single aspect.
Agent replied
Great to hear Dominic. Many thanks for the kind words we always do our best.
5/5
Googlevery helpful and fast service thank for lenwell
Agent replied
Thank you for the excellent review Mohamed we hope you will be happy in your new home.
5/5
GoogleHelpful, Professional
Agent replied
Dear, Matt Harris! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleReally nice staff, thank you very much.
Agent replied
Thank you . It was a pleasure helping you and we really hope you like your new home.
5/5
The Trusted Agentlenwell letting
A VERY STRESSFUL TIME BUT MADE LESS SO WITH THE GUIDANCE OF RICHARD , ABBI .FOUND THEM TO BE PROFESSIONAL FRIENDLY VERY HELPFUL AND WITH THEIR GUIDANCE FOUND THE PROPERTY I WAS LOOKING FOR. WOULD HIGHLY RECOMMEND THEM. KIND REGARDS MARK KETTLE
5/5
GoogleHong KongPositiveResponsiveness, Professionalism
Agent replied
Hello in Hong Kong :-)
5/5
GoogleVery professional agent. Easy to communicate.
Agent replied
Dear Lisa Thank you so much for the positive review it is greatly appreciated. Kind regards
5/5
GoogleSmooth process from start to finish.
Agent replied
Thanks Jay! Nice of you to say so. It’s great to hear you are happy. Have a nice evening.
5/5
GoogleGreat service so far from Jordan
Agent replied
Thank you for the lovely review Hattie.
5/5
GoogleGreat service jasmine !!
Agent replied
Thank you Ramo! I will let Jasmine know :)
5/5
GoogleGreat service & excellent staff!
Agent replied
Thank you Mr Hoque it was a pleasure to assist you.
1/5
GoogleIt s the most awful company regarding solving problems,they illegally make you do extra insurance and when it comes to taking your deposit they will make sure you solve all the issues the house had before you even moved in!
1/5
GoogleThe worst service ever...
Agent replied
We are sorry to hear you had a bad experience Patryk. Customer service is important to us. Please email details to info@lenwell.com
5/5
GoogleEfficient and courteous
Agent replied
Thank you Cornelis, we look forward to letting you a house.
5/5
GoogleLovely customer service.
Agent replied
Thank you very much. It really makes our day when we get a 5 star review.
5/5
GoogleMalik Miah gave me the best letting experience I've had so far. Thank you ☺️
5/5
The Trusted AgentGreat customer service
Very quick response to any problems.
Agent replied · 17 November 2016
Thank you for your kind review, we will be sure to pass your comments on to our team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
