5/5
View AgentsGreat customer service
Very quick response to any problems.
Agent replied · 17 November 2016
Thank you for your kind review, we will be sure to pass your comments on to our team
Trusted Agent profile · Luton, Bedfordshire
Verified
Lenwell Property Services Luton reviews
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers2 reviews
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
Landlords20 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
Tenants27 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
About Lenwell Property Services Luton
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Luton office, from every platform, shown as written. First names only.
View Agents5/5
GoogleKelly henderson williams is always so helpful with my queries and always puts me at ease, I wouldn't hesitate to recommend them .
5/5
View AgentsProfessional service
Thank you so much Lenwell!!
Agent replied · 17 November 2016
Thank you Savina, your kind words are much appreciated by the whole team at Lenwell
5/5
View AgentsGreat Service
I have used Lenwell for the past 6+ years for finding tenants for my rented property. Excellent customer service and reliable. Have found ideal and brilliant tenants for my property within a short amount of time.
5/5
GoogleProfessionalism and helpful. A nice and affordable apartment was given
4/5
View AgentsEnergetic , enthusiastic, proactive ,professional agency
We have been dealing with Lenwell for 23 years and have found them to be professional, energetic proactive agency and would have no hesitation in recommending them to both Landlords or Tenants
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Dear Talvinder Kahlon, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Dear Elrad Martin-Lawson, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleDaniel provided great service !
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Dear Arome Benjamin Alfa, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
View AgentsSuperb Sarah
Thank you Lenwell, specially Sarah to help me move into my dream flat. Your help & support is greatly appreciated. Highly recommended team @ Lenwell
5/5
GoogleRating only, no written review.
Agent replied · 16 January 2026
Dear Majorie Leitch, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 16 January 2026
Dear Ali Gourpinar, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Dear Fatimah Yaya, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
FacebookThe worst agenty aver !!! When you have a problem they don t do nothing !! Never..shame
5/5
View AgentsI would not change anything about the service I got with Lenwell. Absolutely happy with everything. Thank you very much again.
1/5
GoogleThe worst company I have ever dealt with .avoid them at all costs
1/5
FacebookBe professional, refund deposit amount on time.
4/5
View AgentsHappy Client
Well dealt with. Good customer service and prompt reply to queries
1/5
FacebookPoor communication and service
5/5
FacebookLovely people, great company!
4/5
View AgentsGood Quality Service
Good service received from Sarah Carroll.
5/5
GoogleRating only, no written review.
Agent replied · 11 January 2025
Hello Tessy Anthony Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 28 December 2024
Dear Donald Miller Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Luton
What do landlords say about Lenwell Property Services Luton?
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services Luton?
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
