Trusted Agent profile · Lower Earley, Berkshire
★★★★★
441 reviews across 1 platform
1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY
Part of Romans, see every office.
Romans's office in Lower Earley, Berkshire, at 1 Chalfont Court, is rated 4.7 out of 5 across 441 reviews on 1 platform, including 441 Google reviews rated 4.7.
Every review we hold for the Lower Earley office, from every platform, shown as written. First names only.
5/5
GoogleI have to say a BIG THANK YOU to Romans for their professional services from viewing to renting. They are really helpful. I would like to express my gratitude to Dhruv for the excellent communication. He addressed all my concerns throughout the application to rent.
Dear Chi Wan Chu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently moved into my new flat with the help of romans. Antony Parker was really helpfull at all times answered all my questions and was always there when I needed him. He always explained everything well for me and it was a much easier and quicker process with his help. I appreciate everyones hard work and help at Romans lower earley. Thank you i will definitely recommend! 👍
5/5
GoogleHave a property managed by Romans and leaving a 5 star review specifically for Sarah George as in the little time shes been assigned to help with my property I feel shes gone above and beyond what I would normally expect. Small (and big) things like taking the time to call me (with consideration of my timezone) and spending a large amount of time on the phone trying to get an in-warranty repair sorted, have really been appreciated 👍👍
Dear David M, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe service provided by Mark was excellent from start to finish, thanks for helping me find my new home :).
Dear Kemar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently moved into my new flat with the help of romans. Antony Parker was really helpfull at all times answered all my questions and was always there when I needed him. He always explained everything well for me and it was a much easier and quicker process with his help. I appreciate everyones hard work and help at Romans lower earley. Thank you i will definitely recommend! ??
5/5
GoogleOlly & Josh have been fab in dealing with our sale and onward purchase. They are both very responsive and professional ensuring we feel supported throughout our journey with them. They have kept us informed each step of the way and always worked around us and our needs. Would recommend Romans in Lower Earley, genuinely a nice bunch of people.
Dear Emma Scott Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAntony Parker from Romans Letting is exceptionally knowledgeable as well as a professional in his field. He comes highly recommended in sourcing your new home with passion and enthusiasm.PositiveProfessionalism
Dear Venesse Parsons, Thank you for the great review of our Romans Estate Agents Lower Earley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleGreat service throughout. Thank you
5/5
GoogleI went through a complicated and drawn-out sale of my late parents' property, but the team at Romans were fantastic throughout. They were very patient and helpful at all times, and it was this that enabled us to complete the sale to everyone's satisfaction. I would definitely recommend them.
Dear Nigel Woods Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleInitial experience was good while Romans were giving support to assist in finding the property I needed. During signing of the Tenancy Contract - the support was VERY POOR - since the person in charge had no clue about what were the mutual agreements to prepare before the house move. His job was to only have the contract signed - Romans did not make any checks of readiness even when requested, and the third party survey was the only means to find out. The Landlord communication seems to not work at all - since we have raised several requests through fixflow system - have not been addressed even after several months - and tenant priorities were not given much importance - non-complaining Tenants are customers who can be left at their condition! A mid term survey of the property was conducted and the report actually suggested some immediate fixes.- not taken up (propably waiting a green light from landlord - however this is again not chased or followed up)
Hi Sanjoy, thank you for taking the time to leave your feedback about your experience with us here at Romans and our team in Lower Earley. It's great to hear that you received such a high level of service from our letting team throughout your property search but are sorry to hear that you have not received the same excellent service from our Move Management and Property Management teams. We understand that moving can be a difficult and stressful time for those involved, we always want attempt to offer as much assistance and support to help try and make this process as straightforward as possible especially after you move in but really regret that you feel we haven’t been able to do this for you. Here at Romans when dealing with repairs we are contracted by the Landlord to act under their instructions and when issues are reported to us we relay these onto the Landlord to seek their instruction and authorisation to proceed. We will always advise Landlords of their statutory repairing obligations however as we are not party to the tenancy agreement it means we do not have the authority to enforce works to proceed as by doing so we would be in contradiction of our clients instruction. Having had the chance to speak to with the property management team we understand that the issue raised through our fixflo system had been deemed to be your responsibility as Tenant and it was for this reason no action was taken. We’re aware that a few issues have been picked up on a recent property visit which the Landlord has been made aware of and that we are working hard to rectify. We would like to offer our apologies for any disappointment caused and regret that you feel the service received hasn’t been up to the high standards expected of us here at Romans, we hope moving forward we can deliver a level of service you are happy with and turn your experience with us into a more positive one. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Romans
5/5
GoogleA big thank you to Jack , Joe, and the team. They were all fantastic during the letting process . Prompt replies and knowledgeable.PositiveResponsiveness, Quality, Professionalism, Value
Dear Timothy Chikomo, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleWe can highly recommend Joseph Gilliland who is very reponsive and helpful and provided us with some great advice when our tenants were moving out.PositiveResponsiveness, Professionalism
Hi Petra Obr, Thank you for the great review of our Romans Estate Agents Lower Earley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI was so impressed with Joshua Mann's patience, attentiveness and professionalism. On the morning of the flat viewing, my car broke down and he, very kindly rescheduled the appointment for later. He answered all my queries indicating his detailed knowledge of the property market and was very accommodating. I would not hesitate in contacting Joshua again when I need to buy my next property.
Dear Abosede Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI done several viewings with Romans in Earley. Adam was very helpful in my search for my first home.
Hi John, Thank you for taking the time to leave your review. I'm glad we were able to help you. We wish you the best in your new home! Adam Colvin Manager
5/5
GoogleI would like to take the opportunity to thank, praise and recommend Tristan at Romans Lower Earley. During the sale of my parents property Tristan was always there to offer professional advice and to keep me believing the sale would happened. He is a real asset to your company and will 100% when we next sell a property get the listing. OUTSTANDING SERVICE!!
5/5
GoogleThis is the most professional property agency I have ever seen. Romans put my property on the market for rent, and it only took me a week to sign the contract with the tenants. GREAT GREAT GREAT The staff of this branch are very professional and friendly, and they gave me many good suggestions and helped me with the relevant procedures. I think I will recommend them to my friends.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mingle Lin! Thank you for taking the time to review your recent experience with our Romans Estate Agents Lower Earley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI’ve had the pleasure to deal with Romans Earley when looking for a new place to rent. Everything worked flawlessly. The agent Natasha who was showing me different properties was very professional and really made you feel comfortable and allowed you space to make up your own mind when viewing several properties. I didn’t feel rushed or pushed into any decision which I’ve had previous experience. Once I committed to property, the paper work and questions I had we dealt promptly. Would highly recommend them.
Thank you for your kind words and feedback relating to your dealings with Romans, Lower Earley. Kind regards, John Sumner Regional Lettings Director
1/5
GoogleRomans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there is money to be made. We had to wait months for crucial repairs to be done to the electrics in the house, access was granted to 3rd parties to our house without our consent or knowledge, a live exposed wire was left in the boiler cupboard (and missed in their so-called safety inspections) which could have killed us, during viewings the agents just let themselves in without even knocking and the list goes on. Throughout this whole ordeal the romans staff was ignorant at best to our complaints. I'd strongly recommend staying away from them.
I am sorry to see by your rating that you are disappointed with Romans and I would like to understand what has happened. Customer safety is a priority at Romans and something we take very seriously. Please contact me directly to discuss your experience I can be contacted on 0118 9538715, 07764 162504 or by e-mail jsumner@romans.co.uk. Kind regards, John Sumner Regional Lettings Director
4/5
GoogleI have rented my 1 bedroom house through Romans quite recently. The service I got from Romans employees was excellent. They were extremely polite and very helpful. The only downside of the whole process was the referencing. I found very difficult to deal with the company which is used for referencing. It was unbelievably painful process and I had to prove my address covering last 3 years. It was not negotiable. I do understand why Romans are so proud of having a tough referencing process but I do believe some people might get put off by this. I was very happy with the detailed inventory as there was not even one little thing forgotten. Very good overall experience.
Thank you for taking the time to provide a positive review and feedback on the Romans Lettings team at Lower Earley and your feedback on our referencing company. Kind regards, John Sumner Regional Lettings Director
1/5
GoogleWas a bit annoyed when I found a property I wanted to view and the agent was Romans but nevertheless my partner and I still went to view the property. When we got there the estate agent let us in, gave us a small leaflet then just waited by the front door! We were like 'So we will just make a way around ourselves then?' And he just nodded. We then asked questions about the property and he just had no idea of the answers! Including what the house was on for! We couldn't even go out in the garden or the garage as he didn't have keys! Afterwards we had another property lined up for viewing and as we walked out the door we had to say to remind him about it. But he just said to us 'oh it's not available anymore sorry'. It's been over a week now and both properties are still on the market! Such a shame as I wanted to give Romans the benefit of the doubt but they really are rubbish! Now when I look at properties and see that they are with Romans I skip on past it.
Thank you for taking the time to write a review regarding Romans of Lower Earley. As a service industry, comments whether positive or negative are extremely important to us. I will address this matter with the branch and if you would like to contact me to discuss this further, my details are listed below. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk
1/5
Googlegreat sales pitch at the start, from then on customer service was very poor, they over priced my house significantly and generated 2 viewings in 4 months!!!! Where other similar properties for sale locally were generating 20+ viewings in the same period. After one of the viewings I returned home to find mud had been walked into my house. They didn’t advise any buyers on what I had asked, One of the sales team even said to me over the phone he told the buyer not to make an offer because I wouldn’t of accepted it! How the hell would he know?! Overall Romans are not worth using, I would highly recommned using a company that actually cares for there customers, not just there to collect a wage and go home!
Thank you for writing a review regarding Romans of Lower Earley. I can assure you that we take comments regarding our service, whether positive or negative, extremely seriously. I would like the opportunity to discuss this matter in further detail with you; therefore, I would be grateful if you could contact me either by phone or email, my details are below. I look forward to hearing from you. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk
5/5
GoogleI recently sold my house through Romans Lower Earley and from start to finish they were fantastic. We were listed with a different agent and Neil knocked on my door to discuss changing to Romans. And i am so glad he did! I built a great rapport with Neil and Ollie, who treated me as a friend as well as a customer. They brought people through the door every day and sold the property within a week of listing with them. Once we had accepted an offer we worked with our move manager Danielle in the Brackell office who was exemplary and a tremendous asset to the company. Hopefully we won't be moving house again for a long time! but if we do we will 100% use Romans. I would recommend them to anyone. Thanks team for everything you did for us in 2018.
Hi Gemma It's great to read such a fantastic review, thank you for the kind comments! We are so pleased your experience was positive and will be sure to pass on your feedback to Neil, Ollie, Danielle and the teams! Thanks once again. Kind Regards Katie
5/5
GoogleVery happy with the service I received from Joshua Mann at Romans - he was extremely responsive, helpful and patient with my queries during the sale of my property. I especially appreciated his chasing up of all parties to get the transaction over the line in a timely fashion. Would not hesitate to use them again.
Dear Robert Seachoy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently sold my house through Romans Lower Earley and from start to finish they were fantastic. We were listed with a different agent and Neil knocked on my door to discuss changing to Romans. And i am so glad he did! I built a great rapport with Neil and Ollie, who treated me as a friend as well as a customer. They brought people through the door every day and sold the property within a week of listing with them. Once we had accepted an offer we worked with our move manager Danielle in the Brackell office who was exemplary and a tremendous asset to the company. Hopefully we won't be moving house again for a long time! but if we do we will 100% use Romans. I would recommend them to anyone. Thanks team for everything you did for us in 2018.
Hi Gemma It's great to read such a fantastic review, thank you for the kind comments! We are so pleased your experience was positive and will be sure to pass on your feedback to Neil, Ollie, Danielle and the teams! Thanks once again. Kind Regards Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Lower Earley office has 441 reviews across 1 platform: 441 on Google.
Romans Lower Earley is rated 4.7 out of 5 across all 441 reviews, and 4.7 out of 5 on Google from 441 reviews.
Romans Lower Earley, 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY.
