Trusted Agent profile · Lower Earley, Berkshire
★★★★★
441 reviews across 1 platform
1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY
Part of Romans, see every office.
Romans's office in Lower Earley, Berkshire, at 1 Chalfont Court, is rated 4.7 out of 5 across 441 reviews on 1 platform, including 441 Google reviews rated 4.7.
Every review we hold for the Lower Earley office, from every platform, shown as written. First names only.
5/5
GoogleViewed a house with Mr Lunn, very professional throughout, very sharply dressed too!
Dear Dan Cook Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFriendly and helpful people , helped sorting my enquiry .
Dear Musculita X Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI experienced a great service with romans which made me feel secure. Definitely would recommend for anyone looking for a housing agency. 5 stars!
Dear Arkam , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently sold with Romans Lower Earley. Neil, Oliver and Tristan all extremely helpful and a pleasure to deal with. Nothing was too much trouble, so cannot fault the service they give. Would absolutely recommend.
Thank you for your 5 star review regarding our Lower Earley office and in particular Neil, Oliver and Tristan. We are extremely pleased that we have met your expectation and would like to thank you for any future recommendations. Kind Regards, Mark Wright, Regional Director - Residential Sales mwright@romans.co.uk
5/5
GoogleHad the pleasure of dealing with Phil Hawkins with Romans of Lower Earley. He went above and beyond to help our move go smoothly, and responded quickly to requests we had. Thank you!
Thank you for your kind comments and positive review about Phil Hawkins and the team at our Lower Earley office. Customer service is very important to us and I have passed your comments on to Phil. We wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleUsed Jack to help us find our first rental property, was exceptionally helpful and always responded to questions promptly. We moved in yesterday almost exactly one month after we started looking.
Hi Matthew Thank you for the recent 5 star review of our Lower Earley branch. It is pleasing to read your comments and glad the team, in particular Jack, could provide you with a positive experience. We will be sure to pass the feedback on. Kind regards Romans
5/5
GoogleProfessional service
Dear Karl Taggart Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleVery good and responded back to us in timely manner. Thanks to Olly for his help!
1/5
GoogleThey don’t answer the phone!!! Been trying for 2 days now!
Dear Lou C, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI must say I haven't had the best experience with Romans in the past, but Phil (Earley office) changed my perception. great work, helpful throughout the process and hands-on. Good job!
Thank you for your positive comments regarding your recent experience with Phil from our Lower Earley office and pleased that Phil has changed your perception. Customer service is very important to us and I have passed on your comments to Phil and the team. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleRomans of Lower Earley dealt with finding new tenants in a very professional manner and now manage the property in the same professional manner. I have no hesitation in recommending them.
Hi Jeremy Thank you for you taking the time to write a review. We are so pleased to hear that you had a positive experience and will be sure to pass your comments on to the team at Lower Earley. We hope to be of service to you again in the future. Kind Regards Romans
4/5
GoogleI have been a landlord for nearly 3 years now and having never let a property before, I have been very grateful and appreciative of the help and support that Romans have given me. We are now on our third set of tenants and I have to say that Romans have been very efficient and professional with regards to all aspects of letting my property. Thank you!
5/5
GoogleI left home and forgot my home keys inside. I called Romans and after 10min they came with keys to open the door for me. Very good thank you
Hi Joao Thank you for the recent 5 star review of our Lower Earley branch. It's pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass your feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleFriendly and helpful staff
Dear Chung Lim Leung Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been using Romans now for more than 14 years. Always professional and always find good tenants quickly. The paper work is fast and efficient. Highly recommend them.
Hi James Many thanks for taking the time to write a review. We are pleased to here that once again the team could provide you with a positive experience and we will be sure to pass on your feedback. We hope to be of service to you again in the future. Kind regards Romans
1/5
Googleappalling service - sellers pulled out 6 weeks ago and they did not let me know
Dear Sameera We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GooglePleased with the service, very professional, courteous, and quick response to emails and VMs. Would highly recommend Romans.PositiveResponsiveness, Quality, Professionalism
Hello Pallavi Chube Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleAll the staff at Romans have been very helpful when finding new tennants for the property I let through them. I would recommend them to any landlord.
Thank you for taking the time to provide a positive review and feedback on the Romans Lettings team at Lower Earley. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleThe Property management is quite good and the property manager Sarah George really follow up our case and react fast.
Dear, Ho Ken, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleIf is about taking money is like "Fast and furious". When is about returning the deposit they prefer to read the bible first :)
Hi Nicu we're sorry to read your comments and to learn that you've been unhappy with us at the end of the tenancy as a result of the deposit release process. We understand that shortly after receiving this review that Tim Allen the Lettings Manager from the branch reached out to you at which point he apologised for the delays incurred and inconvenience you had faced, we’re aware that he managed to resolve this with you as you've now confirmed these funds have been returned. We'd like to offer our apologies for the disappointment caused but are pleased we have been able to resolve this with you. We wish you all the best moving forward, should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans
5/5
GoogleThe team was fast and efficient getting us from viewing to moved in with a quick turn around time. Very professional! Good work guys!
Hi Shaun Thank you for the recent 5 star review of our Lower Earley branch. It is pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Kind regards Romans
5/5
Googlevery helpful and friendly staff:)) I am very happy to the service I got from Romans employees was excellent...PositiveResponsiveness, Quality, Professionalism, Value
Hi Road Safety, Thank you for the great review of our Romans Estate Agents Lower Earley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents Lower Earley
5/5
GoogleAnthony parker and Rachel are soo helpful and easy to talk to. Definitely recommend
Dear Mohammed, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlemany thanks for Sangharsha for his kinds and helpful from start to end. I would have no hesitation in recommending Romans agents Lower Earley.
Hi Sara Many thanks for taking the time to write a review. We are so pleased you had a great experience with Romans and will be sure to pass on your feedback to Sangharsha. We hope to be of service to you again in the future. Best wishes, Romans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Lower Earley office has 441 reviews across 1 platform: 441 on Google.
Romans Lower Earley is rated 4.7 out of 5 across all 441 reviews, and 4.7 out of 5 on Google from 441 reviews.
Romans Lower Earley, 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY.
