Every review we hold for the Lower Earley office, from every platform, shown as written. First names only.
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5/5
GoogleThe team at Romans have been an absolute delight! They made the whole sales process absolutely seamless and helped me countless times along way.
Thank you so much!!
George Β· 29 June 2023
Agent replied Β· 29 July 2023
Dear George Rouse
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHad my property valued recently from Romans, Olly came out to see me and he was well prepared, knowledgeable and gave me confidence marketing our property with him
Ellie Β· 29 June 2023
Agent replied Β· 29 July 2023
Dear Ellie Garner
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleOlly and the rest of the team at Romans were very responsive and informative throughout the process, leading to a successful sale in a difficult market.
Panayis Β· 19 August 2023
Agent replied Β· 26 August 2023
Dear Panayis Krunic
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGreat service from Tristan and the rest of the team at Romans Lower Earley, they made the whole process so easy. I would highly recommend them, they was really transparent and honest throughout, thanks for a great experience. Many thanks, IanPositiveResponsiveness, Quality, Professionalism, Value
Ian Β· 24 August 2021
Agent replied
Dear Ian Dye!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Lower Earley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Relations Team
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5/5
GoogleJoseph Gilliland helped ensure the process of one set of tenants exiting and another set moving in was seamless. Great advice was provided with regards to the checkout report, inventory and getting any necessary remedial work completed prior to the new tenants moving in.PositiveProfessionalism
Charlie Β· 24 August 2021
Agent replied
Hi Charlie Walker,
Thank you for the great review of our Romans Estate Agents Lower Earley team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleNeil and the team were excellent in selling our home. They made the process so easy and straightforward.
We couldn't be happier with the service and would recommend to everyone in the area. π
Seymour Β· 13 February 2020
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5/5
GoogleMy partner & I completed on our first house purchase a couple of weeks ago. We found the communications between us, the estate agent and the seller to be fantastic. As first time buyers we were also guided through the process with ease.
The time taken between our offer being accepted and completion was 8 weeks. Everything ran smoothly and the team worked very hard to make sure the sale was quick & easy.
Everyone at the branch was fantastic but three members really helped with the entire process. Olly took us on several viewings and was always very professional, friendly and informative. Neil helped a great deal once our offer had been accepted and he was always available if we needed any advice. Danielle our move manager was fantastic and so helpful. The whole team made sure our move was quick, both for our benefit & the sellers, easy & efficient. Thank you!
Lauren Β· 29 July 2020
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5/5
GoogleGreat agency and great team nothing short of incredible.
MOHAMMED Β· 24 July 2024
Agent replied Β· 23 August 2024
Dear Mohammed Salim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRecently purchased a property through Romans Lower Earley
very good service from start to finish. Excellent communication
from the agent. We have used Romans before and would have no hesitation in recommending them.
Daniella Taggart
Daniella Β· 15 September 2022
Agent replied
Hi Daniella,
Thank you so much for your kind words. It means a lot this end.
We wish you the best of luck with your new home and hopefully we will have a tenant lined up in no time!
Adam
Sales Manager
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5/5
GoogleI cannot recommend Romans Lower Earley highly enough. Having dealt with a range of other local agents throughout the moving process in various ways, the team at Romans were head and shoulders above in terms of professionalism, communication, and, ultimately, effectiveness.
We dealt primarily with Tristan, who from the start was really open and honest. He explained clearly how the house would be priced and how sale strategy would be informed by market research. This research-driven approach really impressed us and was undoubtedly responsible for us selling our house as swiftly as we did.
We were also blown away by the team's attention to detail in all aspects of the process, from the quality of photos and floor plans, through to making sure everyone on the team was familiar with the property and able to speak confidently to buyers about it.
Once we were under offer, Tristan managed communication and the relationship with our buyers brilliantly. We always felt able to contact him, with even the smallest query and feel sure of a quick and helpful response.
Above all, we felt that the Roman's Lower Earley team just worked incredibly hard to help us achieve our sale, for which we are extremely grateful.
John Β· 25 March 2020
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5/5
GoogleI have Purchased Property Through Roman's Lower Earley and they have been very helpful through the journey. Specially Joshua Mann who has chased the solicitors and very productive negotiations with the seller
Surya Β· 14 December 2022
Agent replied
Dear Surya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThank you very much for Mark Porter from Lower Earley branch for his professionalism and support during the last few weeks till I found the suitable home.
Your support is highly appreciated
Mohamed Β· 14 December 2022
Agent replied
Dear Mohamed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleOlly and Trevor from the office in Lower Early were always on hand to assist me with my first house purchase. Got the keys yesterday. Happy with the experience overall. Thank you.
Louisa Β· 8 February 2020
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5/5
GoogleThe agent is very kind and helpful. Providing timely feedback and good customer service. I have been staying with the agent for six years and would recommend this agent without reservation.
Blue Β· 13 January 2023
Agent replied
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have been using Romans for decades now to rent our houses and flats out. We have a great rapport with them and are always pleased with the service they provide.
Bobby Β· 13 January 2023
Agent replied
Dear Bobby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAbsolutely superb team, on the ball and ready to answer any questions I had. They work long hours, and really go the extra mile for their customers. My sale wasn't the easiest in the world, and they made it absolutely fantastic. Neil and Zack took great care of me!
Mike Β· 17 May 2019
Agent replied
Thank you for your positive review regarding Romans of Lower Earley. Unfortunately not all transactions are easy, but that is why we are always prepared to go the extra mile and put in the hours to ensure it proceeds through to a successful exchange. Thank you again and if you require any further help or assistance in the future please feel free to contact me.
Kind Regards,
Mark Wright, Regional Director
Residential Sales
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4/5
GoogleReally please with how Romans managed the whole end to end process. They were always available to respond for all queries and were very professional.
Anindo Β· 29 June 2023
Agent replied Β· 29 July 2023
Dear Anindo Ganguly,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI had recently enquired about letting a property around Earley.
Romans were very professional and helpful throughout the whole process and were very responsive.
Junaid Β· 24 July 2023
Agent replied Β· 29 July 2023
Dear Junaid And Esha Choudhry
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service with professional, pretty helpful and responsive. Willing to help even though I am at the oversea. The house is in good condition, nice quality control. Explain everything in details. Will definitely use its services again in the future.PositiveQuality, Professionalism
Tony Β· 24 August 2021
Agent replied
Hi Tony, your wonderful feedback and rating mean a lot to us. It is lovely to hear about the great service you received from our team at Romans, Earley, thank you.
Kind regards
Customer Care Team
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5/5
GoogleStraight forward process from start to finish. Communication clear throughout the process and sale occurred within 3 months of the offer and romans were fundamental in pushing it forwards. Would recommend
Neil Β· 14 December 2022
Agent replied
Dear Neil
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleKimberley Garcia Jones at Romans provided excellent service - she was responsive, helpful, and patient while coordinating with our owner to change the stove.
Soroosh Β· 15 July 2023
Agent replied Β· 29 July 2023
Dear Soroosh Ansarimehr
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThe staff from Romans were very helpful !
Namely Tim, Anthony and Rachel....they provide prompt and well organized service for us in renting propertie.
Their friendly and helpful attitude is highly recommended!PositiveResponsiveness, Quality
Fei Β· 24 August 2022
Agent replied
Dear, Fei Tong, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI have been using Roman's Lower Earley to let my rental property for over 10 years. They also provide a good honest professional service and take the stress out of finding new tenants. When compared to other agents, they are by far the best in the area.
Julie Β· 29 July 2019
Agent replied
Hi Julie Thank you for the 5 star review of our Earley branch. It's great to read your comments and we are glad the team have provided you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
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5/5
GoogleOutstanding service by our property manager Tessa! Always responds fast and helps with everything she can. We have been renting for a long time, but Tessa and Romans Lower Earley are definitely the best service we have received. Keep up the great work!!PositiveResponsiveness, Professionalism
Dzhuli Β· 24 August 2020
Agent replied
Hi Dzhuli Bogdanova,
Thank you for taking the time to review your recent experience with our Romans Estate Agents Lower Earley branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.