Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWillmotts Estate Agency is ruining their image by very poor maintenance and not responding to urgent issues reported to them. Rent increased every year, no service improvement
And even trying to take my deposit, this guys are for the court.
All Landlord and Tenants be aware of that, and all those faced the same to come forward and contact me to take the Willmotts Estate to the authority to take responsibility of the very poor maintenance for the roperties they are managing. After a "renewation" cracks, were made, sealing ripped off rain pouring in the property. no actions taken.
Judge for their maintenance from the photos.NegativeProfessionalism
CEOKCGOODS · 26 October 2022
★★★★★ 5/5
GoogleSolomon Moodie has been a great help to both my wife and I throughout the process of purchasing our first home. He has been efficient, kind and thorough every step of the way. He answered any and all questions/concerns promptly. While he was on annual leave, one of his colleagues got in touch to continue the process in his absence. We are very pleased with Willmotts and Mr. Moodie and look forward to working with them again in the future.
Ash · 26 October 2022
★★★★★ 5/5
GoogleMy experience with Willmotts and especially with Kim so far has been amazing. 2years gone and still counting.
Thanks Kim for being exceptional.
Toluwanimi · 9 September 2025
★★★★★ 5/5
TrustpilotA Positive and Seamless Experience with Willmots
Earlier this year, I put an offer on a property managed by Willmots and began planning a refurbishment. At first, I was concerned that working with a management company might feel bureaucratic, but the experience has been nothing but outstanding.
Hind · 27 August 2025
Agent replied · 23 October 2025
Thanks so much, that's really nice to here.
★★★★★ 1/5
TrustpilotTerrible - avoid at all costs
I have had the worst experience dealing with Wilmotts as a property manager of my building. Unhelpful, unresponsive and they have no transparency in anything - we continue to pay service charge for nothing (no heating, no 24 hour porter service). The building has not been taken care of at all and they insist on doing useless and expensive ‘repairs’ to the building that add nothing and gloss over the real issues (why do we still not have radiator covers in the corridors, why is the wallpaper peeling and carpets old and battered). It feels like a money grab and I had the unfortunate experience of speaking to Sara Al Tahan, who was rude, belligerent and seemed unaware of standard good practice for property management. Avoid at all costs
Mark · 24 May 2025
★★★★★ 5/5
TrustpilotStuart was courteous and professional…
Stuart was courteous and professional and a true gent, rather than the slime ball most agents are in our experience. Thanks again Stuart!
John · 6 June 2024
Agent replied · 23 October 2024
Thanks you so much for your feedback, its really appreciated.
★★★★★ 1/5
TrustpilotVerified user review: Willmotts isn't great
It is hard to believe that any verified and legitimate user would rate Willmotts anything more than a 1-star. This company is notorious for not bothering to respond to emails; they seek payment but do absolutely nothing for the properties. They also seem overworked, which leads to various costly mistakes. Unfortunately, they do not seem to update their records and are oblivious to basic rules and operational standards. Hope things improve as I don't know how they can continue to sustain this business otherwise.
Nat · 19 November 2023
Agent replied · 16 June 2024
Hello, I am very sorry to hear you feel that way. We are regulated by the RICS and try to uphold the highest of standards. As you have not left a name or property address it is very hard to respond to your complaint. Please contact us on info@willmotts.com and we can try and resolve your issues asap. Best Wishes Willmotts
★★★★★ 5/5
GoogleRosie is remarkably efficient and does a brilliant job.
Liz · 16 December 2025
★★★★★ 5/5
TrustpilotWe had a duplicate payment on my…
We had a duplicate payment on my premises and Rosie , the executive assistant swiftly solved it. Service is great
Hoe · 28 January 2026
Agent replied · 26 May 2026
Thanks very much for your review. That's great to hear.
★★★★★ 5/5
GoogleCarl was superb. Attentive but not pushy. Understood my situation and kept his clients onboard. Would recommend if you’re selling in the Hammersmith/Fulham area.
Oscar · 18 April 2024
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
★★★★★ 5/5
GoogleI’d really recommend Cihan, we have done quite a few projects together, very reactive and straight to the point. He’s really helpful, easy to get in contact with, professional
Happy · 20 December 2023
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
★★★★★ 5/5
TrustpilotI’m really grateful for all the support…
I’m really grateful for all the support and would definitely recommend Willmotts to anyone looking for a friendly, professional and helpful team.
Millie · 28 August 2026
★★★★★ 5/5
TrustpilotWillmotts managed and let us a…
Willmotts managed and let us a property. Our experience with them was perfect, they were quick to manage issues and helped us move in/out. Special shout out to Vitalia Rimsaite, who was our main contact person. She is a great Property Manager and was always very responsive. Thanks again Vitalia!
Hugo · 17 June 2024
★★★★★ 5/5
TrustpilotReview of Emily Bradshaw
Emily Bradshaw was amazing help. She is a remarkable estate agent, fulfilling her duties with upmost efficiency. The effort she put in was unparalleled, going above and beyond in her work. We are very grateful for the guidance and support she provided us. We would love to work with her again in the future.Mashuk HuckH Group Properties
Mashuk · 22 January 2024
★★★★★ 5/5
GoogleWillmotts manage two complex Victorian properties for us in Fulham. Recently it was necessary to undertake major maintenance works, and we were very impressed with the professionalism of Willmotts' building survey department. In particular Aaron Henley is responsive, creative at finding solutions for a reasonable price, has a excellent eye for detail and maintains a good rapport with the tenants. We couldn't have hoped for better service, thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
Rijumati · 24 August 2022
★★★★★ 1/5
GoogleIf I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's a summary of my abysmal experience:
Unreasonable service charges: They have consistently raised our service charges without any proper consultation or justification. The lack of transparency in their fee structure is astounding, and it feels like we're paying for services that are barely, if ever, provided. One example, despite including the electricity bill in our annual service charge, they have failed to make the actual payments. This negligent act led to a humiliating incident when bailiffs visited our building to fit a pre-paid meter. It was not only an inconvenience but also a blatant breach of trust.
Dreadful communication: Their communication is practically non-existent. Emails gather dust in their inboxes for weeks or months, and their responses, when they do come, are dismissive and unhelpful. It is a complete disregard for client communication and problem resolution.
Gross mismanagement of building works: The building works they oversaw were not only done poorly but were outrageously overpriced. We were charged several thousand pounds for works that were never completed. It's a shocking level of incompetence and financial recklessness.
Absurd attempts to shift blame: When confronted about the unfulfilled works, they attempted to shift the blame onto 'adverse weather conditions'. Their refusal to take responsibility for their errors only added insult to injury.
Appalling overall experience: Dealing with Willmotts has been nothing less than a nightmare. Their combination of incompetence, non-transparency, negligence, and apathy towards their clients' needs makes them a company to avoid at all costs.
In conclusion, I implore you to steer clear of Willmotts. There are undoubtedly better, more professional, and more ethical options out there that will offer you the respect and services you deserve. Don't let them exploit you as they did us.
Ian · 23 July 2023
Agent replied · 17 June 2024
Dear Ian, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department, they will be in touch to discuss the matter directly. Moving forward we will and hope to resolve your concerns.
★★★★★ 5/5
GoogleA straightforward and smaller estate agent than many, which I think means more personal service and less upselling, etc, with good communication and really helpful staff who seem keen to solve problems collaboratively rather than leaving it to tenants. When we had a minor problem with our flat workmen were sent out within a day or two.
Thomas · 22 October 2025
★★★★★ 1/5
TrustpilotShocking company
Shocking company. Multiple emails and phone calls have gone unanswered multiple times. Each time they call the assure you that action will be taken …and nothing.
Customer · 21 October 2025
Agent replied · 23 October 2025
Hello, Sorry you have had issues. Can you please provide more details? Is it a block we manage? Do you have the number and contact you have been trying to reach?
★★★★★ 5/5
TrustpilotThe team has been a pleasure to deal…
The team has been a pleasure to deal with and has made the whole process straightforward thank you.
Consumer · 31 August 2026
★★★★★ 5/5
GoogleRosie & Jack were excellent in helping answer my enquiries swiftly and comprehensively. Without their assistance, my sale would not have gone through!
GB · 5 June 2025
★★★★★ 1/5
GoogleDon't expect anything from them as a tenant. They don't reply to queries, need for help or changes. Their default is unhelpful and rude.
We lived in a flat they rented out to us just before the 2nd and 3rd lockdown. What they failed to tell us, was that the landlord had not actually connected the flat to internet via OpenReach, so we moved in and were unable to get an internet service (during lockdown, where it was needed for work).
I then had to liaise with OpenReach myself to get the flat connected. Which took 6 months in the end because Willmotts sat on a form for 4 months from OpenReach that they needed to complete for work to commence.
In that time they gave us the smallest amount of compensation toward our data charges, but didn't make up for it at all.
Consider your deposit gone when you leave because they have tried to charged us for just about everything and anything. Including a full end of tenancy clean, despite the flat being left cleaned to a very high standard. Proceed with caution and check everything.
**Despite their reply, no one has ever reached out. Any replies to 1 star reviews here are lip service as you would expect
Liam · 18 June 2023
Agent replied · 17 June 2024
Dear Liam, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department, they will be in touch to discuss the matter directly. Moving forward we will and hope to resolve your concerns.
★★★★★ 1/5
GoogleWilmotts have been managing a property that I own in a block of flats. In December, I made a decision to sell the property to sell it. Unfortunately, I have been unable to complete the sale because Willmotts have completely neglected to keep their fire and absestos report up to date. It actually expired 10 months ago. I have been promised that I will recieve a new report but I have been given no fixed date and have been kept waiting over a month. Aside from my frustration, I find it even more alarming that a block which houses of 300 individuals does not yet have a currrent, up-to-date "Fire Risk Assessment & Asbestos" report.
I find them vague, non responsive and the worst of their type that I have ever dealt with.
Sunny · 18 June 2023
Agent replied · 17 June 2024
Dear Sunny, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department, they will be in touch to discuss the matter directly. Moving forward we will and hope to resolve your concerns.
Dear Sunny I have spoken with the team and find the management pack provided was fully compliant with the law. Our team as requested by you, provided you with the subsequent replacement document on the 20th of March. I appreciate that solicitors demands during the sales process can be beyond a reasonable limit, I have experienced this myself. I hope your sale proceeds amicably for you and if Willmotts can help further please get in touch.
★★★★★ 5/5
TrustpilotI have nothing but praise for Rosie…
I have nothing but praise for Rosie Goodall in Property Management, during my challenging property exchange. With her determination , experience and efficiency, this transaction was successfully achieved. I cannot thank Rosie enough for her kindness, dedication and hard work.
Melvin · 10 October 2024
★★★★★ 5/5
GoogleRosie was so helpful and Kind
Shashika · 16 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
