Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleEmily is at least incompetent, possibly . She is highly unprofessional, inefficient, dismissive, and invisible.
Afrim · 20 November 2023
Agent replied · 17 June 2024
Dear Afrim Dauti we are sorry you didn't get the commercial unit you wanted, this process must follow the industries strict legal policies and the property owners wishes. We do not own the property and unfortunately you were not successful in your bid. This does not reflect our employees efforts in putting applications forward to the property owners. We wish you the best of luck in finding a commercial unit to suit your needs.
https://commercial.willmotts.com/commercial-property/willc00076f/w6/london-/hammersmith
★★★★★ 5/5
GoogleWe recently worked with Willmotts and I can’t recommend them enough; they were brilliant from start to finish! We liaised with Mel who was an absolute pleasure to work with. He was extremely professional, helpful, responsive and was also happy to answer any queries we had about the property.
Thank you for all your help, Mel! We really appreciate it!
Marina · 19 January 2024
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
★★★★★ 5/5
GoogleWilliam went above and beyond the call of duty to help us buy our first flat, guiding us through the process very patiently. The vendors were in Australia but he acted as a constant point of contact, and was very helpful and efficient with viewings and information. He even helped us with a few loose ends after the sale was complete, without us needing to involve solicitors. Without a doubt - the nicest estate agent we've ever dealt with!
Eleanor · 19 June 2016
★★★★★ 5/5
TrustpilotHighly recommend
Chloe was very great at helping my husband and i, was very polite and gave good advice. Was a pleasure to speak to her along with the lettings team. Would definitely recommend Willmotts to those looking to rent.
Consumer · 13 May 2024
★★★★★ 5/5
GoogleCarl is always on the case, efficient and friendly! A1 service!!
Simon · 20 December 2023
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
★★★★★ 1/5
GoogleThe managing agents at Latymer Court are terrible and in particular, I felt great discrimination from Peter. My flatmate Nitara posted a review and Willmotts FAKELY responded acting as if they would try resolve the wrongdoing done to us- this never happened. I would urge others who faced discrimination as tenants of Latymer Court and were ignored by Willmotts. They fabricated evidence and we will be pursusing legal action against them once our case is gathered.
Aaron · 18 June 2022
Agent replied · 17 June 2024
Dear Aaron Thomas,
We are sorry that you have felt the need to write this review. Peter has always been an excellent property manager, is very well respected and has our full support. I understand there is a delicate situation regarding a noise complaint/disturbance. We are acting on behalf of the freehold company and always make sure we try and adhere to all our duties in a timely and professional manner and treat everyone with respect.
We are here to help.
★★★★★ 1/5
TrustpilotThe worst experience I’ve ever had
The worst experience I’ve ever had, avoid Willmotts Estate Agency and especially their block manager, Chris Goulden.
Kateryna · 14 August 2025
Agent replied · 23 October 2025
If you could ask your landlord / the leaseholder to contact Chris in the future it usually speeds up processes as they are the client. We apologise for any inconvenience caused.
★★★★★ 5/5
GoogleGreat service! Very professional, thanks Carl for your help!
Anthony · 20 December 2023
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
★★★★★ 1/5
GoogleWillmonts are managing our property and charges service charges. It should be illegal to overcharge us as they are for the services they are providing: £500 for management fees per flat, (it is a maisonette, so no communal areas), which are - raising couple of invoices and finding yearly insurance. Wow, that must really be a tough job!
However it takes them ages to reply to emails.
Thank you for your reply. As expected no one contacted me. Furthermore, we have been charged incorrectly and for 3 weeks we are trying to get someone to look in to our account and no one bothers, we are just being chased for incorrect payment!
Well done!NegativeResponsiveness, Quality, Value
Jurgita · 24 August 2021
Agent replied · 17 June 2024
We are extremely disappointed to learn of your dissatisfaction of the service received. The director responsible for this area of our business has been advised accordingly and will make contact within the next 48 working hours to discuss the matter directly with you. We trust we shall be able to resolve this matter amicably.
★★★★★ 1/5
TrustpilotImpossible to speak to anyone other that a non interested receptionist …
Impossible to speak to anyone other than a receptionist who doesn’t know what she should be doing.I gave up after 3 attempts to conduct some local business with them if they can’t be bothered to train staff properly then I won’t be trusting them to advise me after wasting almost an hour of my time today
Peter · 9 January 2024
Agent replied · 16 June 2024
Hi Peter, I am so sorry you could not get though. It has been very busy, but it is not acceptable. If you contact us on 0208 222 9958 or info@willmotts.com we can respond to you right away. Best WishesWilliam
★★★★★ 5/5
GoogleWe have now been tenants of a Willmott’s property for over a year and have truly had a 5 star experience in our dealings with Kim and Mel all round. Kim, who specifically deals most with us, is always so helpful, quick to respond and a pleasure to deal with :)
Tamlyn · 19 July 2025
★★★★★ 1/5
GoogleTerrible estate agents. Been complaining about the state of disrepair of the flats and communal gardens for 6 months. It’s with the council now
They are quick to move you in and take your money but don’t respond or fix anything.
Snow · 25 September 2024
Agent replied · 25 October 2024
Dear Snow Drop,
We are sorry to hear of any issues your have had. Could you please let us know what property you are referring to? We always try to maintain a high level of service so will certainly look into any issues you have.
You can contact us directly at info@willmotts.com we can help.
Best wishes
Willmotts
★★★★★ 1/5
TrustpilotWorst Building management Company ever
We strongly advise against working with Treble Company. Their performance in this industry is inadequate and does not meet professional standards. They consistently fail to deliver proper services and are unresponsive to customer requests. It is perplexing why individuals continue to engage with this company despite its shortcomings. It is in your best interest to steer clear of any association with this company.
Karl · 20 June 2023
Agent replied · 16 June 2024
Hello, I am very sorry you have had a bad experience. We always try to give the best service possible and I am sorry if you feel we have fallen short. Please contact us on 0208 222 9958 or info@willmotts.com if we can be of help. Best WishesWilliam
★★★★★ 5/5
TrustpilotThank You Solomon.
We rented a flat from Willmott and Solomon was our agent. He was a very courteous, chatty fellow that made us feel at ease throughout the process. We would definitely recommend Willmott and particularly Solomon if you are looking for a flat in the Hammersmith area.
Iain · 15 July 2023
★★★★★ 5/5
TrustpilotEmily was very helpful and polite.
Emily was very helpful and polite.She just showed me around a property in Northpole road in w10.She was very knowledgeable regarding the property.If you want a property in this area please don’t hesitate to contact Emily.10/10 service.
Matt · 7 February 2024
★★★★★ 5/5
TrustpilotEfficient and Helpful for Overseas Rental
I would like to express our appreciation for the exceptional services provided by a Mr. Solomon Moodie in facilitating my overseas rental process to the UK. Solomon’s professionalism, dedication, and prompt communication stood out from the beginning. He provided valuable guidance on the rental procedures, allowing me to navigate the process confidently. His attention to detail ensured fair and reasonable terms in the rental agreement. I highly recommends Solomon for his expertise and dedication in handling rentals even from overseas.
Daniel · 13 May 2024
★★★★★ 5/5
GoogleWilliam Taper is the bomb. Our building is managed by Willmotts so it made sense to rent through them too. It's very difficult to pick one property manager from another as they offer much the same service but my experience with Will in particular means he is my first phone call on any issue and my first recommendation for anyone looking for lettings in the area. A thoroughly honest and honorable man.
Jamie · 19 June 2017
★★★★★ 5/5
GoogleAn amazing company - & their frontline admin is a credit to the company - thank you Rosie & Joyce!
Andy · 10 November 2024
★★★★★ 5/5
GoogleI have had the pleasure of dealing with two purchases with Rosie Goodall! She has been absolutely fantastic with all the post completion stages and during a sale. The service received by Willmotts has been exceptional this year! I would like to say a thank you again to Rosie for all her assistance and making the post completion stage so seamless for conveyancers like myself! Thank you :)
Charlotte · 1 November 2024
★★★★★ 1/5
GoogleRude and as usual not willing to manage a property, the job they are paid to do. You pay your time on time and are a great tenant, but when something needs to be done you get asked - what do you want me to do about it? Instead of actually helping you.
Margarida · 20 December 2023
Agent replied · 17 June 2024
Dear Margarida Correia, we are sorry to hear you feel this way, I have tried looking you up on our system as a tenant without any luck. Can you provide any information ref. the property you are a tenant in.
We look forward to helping resolve this issue.
★★★★★ 1/5
YellA bad joke - avoid at all costs!
Looking for a block management company who will let your property fall apart while they ignore your emails? Look no further! Our lovely little block (in Shepherds Bush) has been badly neglected under Willmotts. Our roof has been leaking for over 4 YEARS. 2 surveyors said it needs to be fixed urgently, but Willmotts don't care. Major works (long overdue) have been promised for 2 YEARS but have not materialised, putting us at risk of wet/dry rot in the beams, with costs mounting every year. Fire safety checks are long overdue, and the drains are regularly blocked. The senior management team - led by Jim Jenkins, Graeme Fisher and Justin Naish, continue to dismiss complaints. We have no service at all. The only person with any people skills is Shahid Sadiq (sales director). Invoices for random sums appear once or twice a year. We (leaseholders) don't pay them, no-one chases us. AVOID THIS COMPANY, especially if you are a freeholder, or looking to sell your property.
TanyaD-104 · 1 April 2024
★★★★★ 1/5
GoogleUnprofessional and useless. The agent has zero courtesy or manners, and doesn't even attempt to organise a viewing. Ridiculous.
N · 17 May 2025
Agent replied · 24 June 2025
Dear N A we are investigating your review. Would you be able to provide more information regarding the property concerned. Once identified, then the director responsible will be informed and the department staff.
You can reply here or using info@willmotts.com
We look forward to hearing from you.
★★★★★ 5/5
GoogleSolomon has been fantastic in helping us find a flat not once but twice! Really personable and attentive, Solomon has made what can sometimes be seen as a stressful experience completely easy and hassle free. Could not recommend him enough.
James · 22 August 2023
★★★★★ 5/5
TrustpilotGreat service from all
Great service from all! Chloe & Rosie in particular always helpful in assisting where needed.
Shaun · 1 July 2025
Agent replied · 26 May 2026
Hi Shaun, that's great to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
