Willmotts London reviews

★★★★★ 1/5

Google

I lived in one of willmots property's for a year I left it in much better condition than what I found it and they try and charge me for stuff that was broken before I moved in, things that I had constantly told them were in need of repair. the are thieves they will charge me for repairs fix nothing and do the exact same to the next tenant. serviced property's that are never serviced emergency call out numbers that are never answered, things in need of repair like a faulty boiler that are in need of repair and not taken seriously... they repaired my boiler three times in two weeks in the depth of winter each time we were told it was working, it was not, it was finally condemned and replaced in the most cowboy way imaginable. stay well away they just want your money and have no respect for you as a tenant.

Gavin · 19 June 2019

★★★★★ 5/5

Google

Willmotts were our estate agent for 3 years and we never had any issues. Kim always responded promptly to any issues that arose and were very quick to send out maintenance when necessary. No complaints!

Charlotte · 10 October 2025

★★★★★ 5/5

Google

Highly recommend William Taper. Great communication, no waffle . Makes things happen as much as he can.

Catherine · 4 October 2024

★★★★★ 5/5

Google

We have been working together with Willmotts and Aaron Henley in particular on various construction projects. His knowledge and passion for the industry is second to non. We love Aaron's positive energy and drive to make the projects run smoothly. We would high recommend Aaron for any project in industry.PositiveProfessionalism

Colleen · 18 June 2022

★★★★★ 5/5

Google

Had a great experience buying from Willmotts. Will, Solomon and Stuart were great and very communicative.

Thomas · 18 October 2024

★★★★★ 5/5

Google

As a professional individual in the conveyancing sector communicating with fellow professionals is essential and I must add that Aaron from the Building Surveying Department has been a pleasure to work with. He went above and beyond in search of the relevant queries to ensure my client incurred minimal delays. Thank you for your kind service!PositiveProfessionalism

Azim · 18 June 2021

★★★★★ 1/5

Google

Most rude and unprofessional agents I’ve ever had. Mandy and Vitalia do not want to work there and instead of helping you to resolve problems encountered on the flat, they always complain of being there to help the tenants. The only good service was from Mel. The tenancy was amazing but every time we had a problem it was a nightmare to get it resolved due to the property management agents. I don’t really understand why they are still working there.

Rocio · 19 June 2018

★★★★★ 5/5

Google

Very good agents, answer promptly to requests and have an online service to report house damages that need repairs, and they come very fast to fix them. Also no problem in getting our deposit back.

Marianna · 21 August 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

I recently purchased a property through Willmotts estate agents in Hammersmith. Stuart from the estate agents went above & beyond from start to finish, providing expert advice/guidance along the way, and ensuring that the transaction completed smoothly and in a timely manner. True dedication and role model customer service, I couldn't be more satisfied.

B · 27 June 2023

★★★★★ 5/5

Google

I worked closely with Aaron Henley from the building surveying department on a recent external refurbishment project in the central London area. Aaron was always very professional and responsive to my emails. It was a pleasure working with Willmotts on this occasion and look forward to working along side them on future projects.PositiveResponsiveness, Professionalism

Andrew · 24 August 2021

★★★★★ 1/5

Google

Had a viewing for a commercial property on Kingsland road today, I was called once 15 min earlier and missed the call while I was on my way...tried to call back many times but there was no answer. Went to the appointment on time and nobody was there. Kept callin for 1h and he didn't pick up. When I texted him I was there for the appointment I got texted back that he had gone and had tried to call me and that I should learn to answer my phone??? Most rude and unprofessional treatment I've ever had. Wasted my time

Enrico · 19 June 2017

★★★★★ 1/5

Google

Dealing with Willmotts has been one of the most infuriating experiences of my entire life. We've been trying for almost 6 months now to secure freeholder approval for an extension on our property and they cannot be bothered to handle the necessary steps on their end. Despite already having builders estimates and planning permission in hand, we've had to push back the start date on our works by several months. We still have no answer from Willmotts as to when or if we will ever hear back about freeholder approval, despite dozens of phone calls and emails. We cannot even ascertain whether the approval process has begun, and every time we call we're told that the person we need to speak with is on holiday or out to lunch. We have lost literally thousands of pounds as a result of the unforeseen delay caused by Willmotts. Avoid working with them AT ALL COSTS - I wish we had a choice but unfortunately we don't.

Lindsay · 19 June 2017

★★★★★ 1/5

Google

We bought a new flat developed, sold and managed by Willmotts and had endless problems. Firstly, they kept delaying completion to the point where we were forced to exchange and complete on the same day without confirmation until the day before. Just prior to completion, despite Shahid assuring us there were no plans for further development, a planning permission application was submitted by Shahid himself to build a whole floor above ours after selling us a top floor flat. Four months after moving in, a leak started in the kitchen and we were told that this was solely our responsibility. A month later the water heater wiring melted, burning out the switch and timer. We found out that the wiring that was fitted was too thin. We told Willmotts about both of these but we’ve either been told they aren’t responsible or had no reply at all. Recently the radiator switch also burnt out. The leak has now been there for 5 months and damaged half the kitchen cabinets. Only after threatening to go to relevant authorities, they agreed to send the kitchen fitter and electrician though not without informing us that we would have to pay an undisclosed call out fee if they thought it was our fault… As if we deliberately changed the wiring to dangerous ones? When the fitter came, we found out that they had only been told about our flat that morning and he was actually there to inspect two other flats with similar problems. Clearly we aren’t top of the priority list. Willmotts now want us to claim on insurance (incurring excess) for the leak, even though it’s clear it’s a defect, and no word at all on the money we’ve spent fixing the substandard electrical system. Ben told us the defects period ended some time ago despite the problems being reported within 5-6 months of completion and ignored requests to show us proof of this. Other issues include building rubble in the kitchen hood which Ben wanted us to contact the manufacturer about rather than the fitter. And for the last month only one in three lights in the stairwell and corridors works. So far this new flat has cost us hundreds to fix the endless issues. The service has been very rude and we are constantly given condescending answers as to why various issues aren’t their fault.

A · 19 June 2016

★★★★★ 5/5

Trustpilot

Many thanks to Solomon

Many thanks for the assistance from Solomon on the end to end procedure. He is always attentive and responsive. Even there is time difference between London and Hong Kong, he accommodates our question and reply promptly. We do appreciate.

Maggie · 13 May 2024

★★★★★ 5/5

Google

I’d really recommend Willmotts they’re responsive, quick and efficient. Solomon has been fantastic in our search for a flat. He’s really helpful, easy to get in contact with, professional and very personable. Couldn’t fault him.

Louise · 22 August 2023

★★★★★ 1/5

Google

My family (Myself, Wife and 18 month old Son) have lived in our property looked after by Willmotts for the last 19 months and are absolutely disgusted at the lack of care they show for their properties. We have had an increasingly serious damp problem in the entrance of our maisonette since my son was 5 weeks old and other than sending a couple of surveyors over, attempting to use bathroom sealant and repainting the outside of the porch, they have done none of the things recommended by their own surveyor in order to eliminate the problem! It is impossible to get hold of anyone in the office anyway, but when we do finally get through to an actual person on the phone we are told that the person we need to speak to is out of office or on holiday (with nobody covering their responsibilities while they are away)! We are then told that someone will get back to us which never actually happens and we have to repeat the whole process again! The £200 ground rent we are meant to pay every quarter (we are currently refusing to pay ours) seems to go into the company's pocket as we see very little done with it- the communal gardens are kept to the lowest possible standard, the paving is broken up and has raised and exposed drains, the drainage is frequently blocked and causes flooding in the car park and the entrance gates for both cars and pedestrians are often stuck shut or broken. My Wife and Son have actually been stuck inside the grounds on several occasions because both gates have been broken! All of the maintenance work is done to the lowest standard for the least expense to the company possible. It is abundantly obvious that the company cares more about the money they put in their pockets than the standard of service they provide once they have been contracted to look after a property. The Director of the company is a particularly bolshy man and ignores phone messages and emails as well as openly admitting that he doesn't care about certain issues. He even called my wife to ask why we hadn't yet paid the deposit for the property when he still had a tenant living in it! We are currently doing everything in our power to get a response from the company and are seeking legal advice and are speaking to the council as the mould is a health risk to our son and needs to be sorted out.

Nathan · 20 June 2015

★★★★★ 5/5

Trustpilot

Magnificent service!

Anastassis · 17 June 2026

★★★★★ 5/5

Google

Gokhan has been helping us with Landlord & Tenant work for the past year. We've been impressed with his commercial attitude and he now assists us at several properties. He's highly recommended.

Sanjeev · 26 October 2023

★★★★★ 5/5

Google

I have had many years of business experience with Willmotts in particular with Mr Varol Zafer & I can not rate their help & the way they conduct themselves highly enough. I would thoroughly recommend using this company if you are in a position to need their services.

Mark · 21 October 2023

★★★★★ 5/5

Google

I have found this company to be extremely helpful and professional. I must also give an extra special mention to Jah smith for all her help and advice. A very good member of her team who has gone above and beyond in order to help her clients. Excellent job. Thank you 🙏PositiveResponsiveness, Professionalism

Trev · 18 June 2021

★★★★★ 5/5

Google

Solomon has been a very supportive agent to assist us throughout our process of renting. He has been using his expert knowledge and experience to guide us through the process of our renting.

Chun · 22 August 2023

★★★★★ 5/5

Google

Superb. Rosie and Jack and all the team could not have been more helpful and efficient. Really amazing. Thank you to them all.

Alexandra · 16 December 2025

★★★★★ 5/5

Google

Varol Zafer has been an extremely professional representative of Willmotts at all times to me. His response to my telephone calls and emails is fast and uncomplicated and I highly recommend him.

ANNE · 22 August 2023

★★★★★ 5/5

Google

I have been working with Willmotts and personally Varol Zafer for many years now and have found them professional, efficient and in Varol very friendly and personable. I have recommended them and him to many people over the years and would not hesitate to continue this practice. I find Varol has great knowledge in the property market and always speaks in “layman’s terms “ no business speak. Overall, I would consider Willmotts to be a vital part of my business portfolio.

Peter · 22 August 2023