Willmotts London reviews

★★★★★ 5/5

Google

I had a great experience working with Solomon at Willmotts. He understood my search criteria very well and helped me quickly find the right home. He was really personable, helpful and responsive throughout the entire process. Once I expressed an interest in a property everything moved through very quickly and he clarified all the questions I had, even if sometimes he had to respond outside the normal working hours. In the end I was left with the impression of a very friendly and efficient service, which made all the difference, so I would highly recommend working with him!

Vlad · 22 August 2023

★★★★★ 5/5

Trustpilot

Pleasure to work with

Willmotts are really helpful and professional. To top it off Jim Jenkins is a pleasure to work with! Thanks for all the great work you guys do and long may it continue!!! :)

Jane · 17 July 2023

★★★★★ 1/5

Yell

Worst company ever

I recently had the unfortunate experience of dealing with Willmotts, and I must say it was nothing short of disappointing and frustrating. From start to finish, my nteractions with this company left me questioning their competence and commitment to providing quality service.First and foremost, communication was a major issue. Whenever I tried to contact them with inquiries or concerns, it was like talking to a brick wall. Calls and emails often went unanswered for days, and when I did manage to getthrough, the staff seemed disinterested and unhelpful. It felt like they couldn't care less about addressing residents' needs.

KarlH-260 · 25 July 2023

★★★★★ 4/5

Google

Willmott's in Hammersmith were my letting agent for 3 years. Will Taper was fantastic, he offered a real personal service, responded to emails/calls immediately and never failed to sort any issue. If a problem arose all it took was a quick call and a maintenance contractor would be round the same day to fix it. Would recommend to friends.

Melanie · 19 June 2017

★★★★★ 5/5

Google

I have always received such great service and support from Willmotts, particularly Jim Jenkins and Jah Smith. They are always so friendly, professional and deal with matters efficiently. Thank you Willmotts team! :)

Jane · 18 June 2023

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's a summary of my abysmal experience:Unreasonable service charges: They have consistently raised our service charges without any proper consultation or justification. The lack of transparency in their fee structure is astounding, and it feels like we're paying for services that are barely, if ever, provided. One example, despite including the electricity bill in our annual service charge, they have failed to make the actual payments. This negligent act led to a humiliating incident when bailiffs visited our building to fit a pre-paid meter. It was not only an inconvenience but also a blatant breach of trust.Dreadful communication: Their communication is practically non-existent. Emails gather dust in their inboxes for weeks or months, and their responses, when they do come, are dismissive and unhelpful. It is a complete disregard for client communication and problem resolution.Gross mismanagement of building works: The building works they oversaw were not only done poorly but were outrageously overpriced. We were charged several thousand pounds for works that were never completed. It's a shocking level of incompetence and financial recklessness.Absurd attempts to shift blame: When confronted about the unfulfilled works, they attempted to shift the blame onto 'adverse weather conditions'. Their refusal to take responsibility for their errors only added insult to injury.Appalling overall experience: Dealing with Willmotts has been nothing less than a nightmare. Their combination of incompetence, non-transparency, negligence, and apathy towards their clients' needs makes them a company to avoid at all costs.In conclusion, I implore you to steer clear of Willmotts. There are undoubtedly better, more professional, and more ethical options out there that will offer you the respect and services you deserve. Don't let them exploit you as they did us.

Ian · 14 July 2023

★★★★★ 1/5

Trustpilot

Don’t go near Willmotts with a barge pole

Willmotts is the current property management agent of the building I live in, where I own my flat as a leaseholder. The service they provide is totally abysmal. They are only concerned with demanding their extortionate service charge yet are reluctant to act proactively or respond when needed. Their staff are often overtly rude and in particular refused to help me when I had a flood in my flat, stating that they would only deal with the freeholder in spite of him being abroad seeing to a family bereavement and in spite of my being an active payer of the ridiculous service charge! They’re more than happy to deal with me directly when it comes to demanding their fee though, aren’t they? After Section 20 work was deemed necessary on our building, it was only down to the scrupulous eyes of my fellow leaseholders that we learnt they had both failed to reimburse us for money not spent, AND failed to complete the job properly. Their refusal to correct matters meant that it was almost a matter for the ombudsman until they finally did the right thing and instructed contractors to return to complete the job. Graeme Fisher heads up this office and it’s both a disgrace and a total sham.

Nicola · 19 June 2023

★★★★★ 5/5

Google

Myself and my various tenants have found Willmotts both courteous and efficient as property management agents. In addition over the years it’s been easy to reach out for their local market knowledge & advice which is always offered without the “hard sell” associated with many other property agents.

Matt · 18 June 2023

★★★★★ 5/5

Google

Peter B always responds to emails and phone calls and always understands our needs. Very efficient and always helpful. We are lucky to have him manage our block and he is by far the best Property Manager we have had.

Valerie · 20 December 2023

★★★★★ 5/5

Trustpilot

I had a great experience securing my…

I had a great experience securing my apartment with Willmotts property experts. They were very professional with experienced and knowledgeable agents especially Mr Solomon Moodie who was my letting agent. He went above and beyond to help me through the letting process, at times it was stressful due to the documentation aspect but he was there to address it efficiently and I was kept informed of the progress. I had a fabulous experience and will highly recommend Willmotts.

Elssy · 15 July 2023

★★★★★ 5/5

Google

I have been working with the team and major works for some time now and the level of professionalism, and industry knowledge is superb. Aaron Henley has been attentive and extremely supportive throughout and i would highly recommend. Excellent service!!PositiveResponsiveness, Professionalism

Freddie · 18 June 2022

★★★★★ 5/5

Google

I had a property letting recently completed with the assistance of Emily. She was excellent throughout...patient, when required, and followed up thoroughly on all details. To be recommended.

Declan · 18 September 2025

★★★★★ 5/5

Trustpilot

Solomon was very helpful and supportive…

Solomon was very helpful and supportive in answering all our questions regarding house purchase and rental.Thanks

Helen · 14 May 2024

★★★★★ 5/5

Google

Wilmotts have provided a very good service while doing building renovations at a block of flats. The building manager has been extremely helpful in updating me with the work and organising joinery and painting works. Thanks to the team.

D · 20 December 2023

★★★★★ 5/5

Google

The service depends on who the agent is and we are pleased with our current agent Aisling.

Phillip · 16 December 2025

★★★★★ 5/5

Trustpilot

Great managing agent

Very friendly to deal with and always provided prompt responses.

Carlos · 24 March 2025

★★★★★ 5/5

Trustpilot

Pleasure to deal with…

It was a genuine pleasure to deal with Willmotts. They have always been at hand anytime wanted that's what a buyer or a seller need. I must say if you need anything surrounding South West or West london this is the place to go. Would love to deal with Willmotts again with no hesitations at all. Keep it up Willmotts !!

Manish · 10 June 2024

★★★★★ 1/5

Google

Booked me in for a viewing, but then took the property off the market and didn’t let me know it was no longer available. Huge waste of my time, awful communication and rubbish customer service if I could give 0 stars I would. Useless.

Amy · 18 June 2023

★★★★★ 1/5

Google

Worse company. Never fix anything on time. Damp, mold, water heater broken...with a baby in the house,and they consistently never perform. We have tried everything. The staff is extremely rude, always have a come back and never resolve anything on a timely manner. Wish my landlord knew how bad they are and stopped using them . AVOIDNegativeResponsiveness, Quality, Professionalism, Value

Laira · 18 June 2021

★★★★★ 1/5

Google

What the shame, Stuart booked me in for viewing and I was waiting there for 30 minutes but no one came and he didn’t peak up the phone while I called him 3 times. Stuart waste 2 hours of my time for nothing

Kami · 18 June 2023

★★★★★ 1/5

Trustpilot

Willmotts are the managing agent of Latymer Court

Willmotts are the managing agent of Latymer Court. A group of Residents collectively decided to form a residents association. Graham Fisher a director of Willmotts was emailed about the setting up of the Residents Association. Three emails were sent to him. He has not responded to any of the emails sent!! Incompetent an organisation i have never experienced. They have a tendency of turning a blind eye to the gross mismanagement of Latymer Court. They are more concerned with their management fee from our freehold company than for the benefit of the residents who are sharholders of the freehold

Jawid · 7 January 2023

★★★★★ 5/5

Trustpilot

The team are highly efficient and very…

The team are highly efficient and very friendly. Letting one's property can be quite stressful. The team at Willmotts make it as stress free as possible for you.

Sahba · 14 May 2024

★★★★★ 5/5

Google

I have recently been in contact with Jim and he was very professional in dealing with our accounting queries. A pleasure to deal with.

Jim · 24 July 2024

★★★★★ 5/5

Google

Solomon was absolutely amazing throughout the whole process of letting a property, he made the whole experience so seamless and easy 10/10 would recommend

Nae · 22 August 2023