Trusted Agent profile · London
★★★★★
475 reviews across 3 platforms
12 Blacks Road, Hammersmith, London, W6 9EU
Willmotts's office in London, at 12 Blacks Road, is rated 4.1 out of 5 across 475 reviews on three platforms, including 362 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBeing new to London was really stressful, and people had warned me that finding a flat would be really challenging, but the staff at Willmotts were amazing. They answered any questions I had, and were really invested in making it as easy as possible. Would recommend!
1/5
GoogleSuch ineptitude. Avoid avoid. Had a man come to see a leaky gutter 12 times and he didn't even fix it. Was easily accessible, no excuse. One of many such inept tasks carried out by wilmotts.
Dear Ben, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department, they will be in touch to discuss the matter directly. Moving forward we will and hope to resolve your concerns.
1/5
GoogleThey are the worst!!!!!! STAY AWAY FROM THEM!!! Vitalia was very rude and unprofessional.
We are extremely disappointed to learn of your dissatisfaction of the service received. The director responsible for this area of our business has been advised accordingly and will make contact within the next 48 working hours to discuss the matter directly with you. We trust we shall be able to resolve this matter amicably.
5/5
GoogleWe have lived in a property managed by Willmotts for the last four years. The process of moving in was straightforward and the staff (Solomon and Gemma) have always been very helpful and easy to approach. Fault reporting and any issues with the flat were dealt with swiftly through the dedicated app and the check out process has also been smooth. Thanks for everything guys.
5/5
GoogleIt is a pleasure working with Cihan and Gökhan, very professional and knowledgeable of their job, straight to the point. I would highly recommend working with them!
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
5/5
GoogleWillmotts have great agents! Always willing to help! Gökhan is a really good commercial agent and highly recommended. Was a pleasure working with him. Thank you.
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
5/5
GoogleI found my experience with Wilmotts to be totally hassle free. The service I got from Jah Smith was very efficient, informative and executed in a professional manner. Her friendly personality put me at total ease with all our dealings.
2/5
TrustpilotPoor leaseholder experience
Really difficult to see what my money goes on as a leaseholder. I don't expect customer service to be the number one priority - but a reply to emails within a couple of weeks would be nice. It's now at the point where I diarise weekly to chase up the preceding week's email. The record so far is six weeks without response. Sometimes a simple email acknowledging receipt is all that is needed.Managing the building myself can be quite time consuming. Faults would go unnoticed and unrepaired if it wasn't for me reporting and updating Willmott's on them. Surely I shouldn't be the one inspecting the building? When repairs are required, I receive a response (several weeks later) either saying that an inspection will take place, or repairs have been completed. The inspection will then take several weeks. I've been told twice now that repairs have been completed, when they have not. Really odd. Other issues - one which included building security - just get ignored. That's pretty worrying.Fees are generally extremely high for what is an easy gig - especially when the people you're charging do most of the work for you. I often provide details to new leaseholders of how everything works - inc. why the door doesn't lock properly. A simple building guide would go a long way - and would probably reduce costs in the long run.I'm sure Willmott's aren't alone and that the above is common for management agencies - but that is a sad reflection of the industry. Hopefully some better regulations will come in sooner rather than later.
5/5
GoogleVery easy to do deal and smooth process. Solomon was very helpful and responsive.
5/5
GoogleI have worked on a number of projects with Aaron throughout the London region. Aaron is quick, competitively priced, and very thorough with both his inspections and reports, would highly recommend his service.PositiveQuality
1/5
GoogleDo not use Willmotts. Unreliable, rude and never response to emails of phone calls. Don’t listen to the other reviews, Willmotts must have paid these people to write these good reviews. Worse company to ever deal with.NegativeResponsiveness, Quality, Professionalism, Value
Dear Ryan Darvill, We are extremely disappointed to learn of your dissatisfaction of the service received. The director responsible for this area of our business has been advised accordingly and will be in touch to discuss the matter directly with you. We trust we shall be able to resolve this matter amicably.
5/5
GoogleAaron Henley of the surveying team undertook a very comprehensive survey of our period building in the conservation area just off Edgware Road. The building is split into flats, some of which are rented others are occupied by the owner. He was very thorough and helpfully clarified a number of issues in the report with respect to current legislation and/or best practice that we would need to include in our refurbishment plan and budgets whilst ensuring the proposals are in keeping with the style of the building.
5/5
GoogleWilmotts were first class from start to finish. They were genuine, listened to my requirements and did not waste my time showing me properties well out of budget. I would certainly use them again and certainly look to sell through them.
5/5
GoogleExcellent service from Simon and all the team. Our case was handled with great professionalism and a great service with excellent communication. Highly recommend them as they always deliver and it’s been a pleasure working with Willmotts.
5/5
GoogleI have had great experience with Willmotts as they have listened to my requests and maintained an excellent service. They have been very responsive and have always answered any questions I had in a timely manner. I would recommend their service to anyone looking for an estate agent. Thank you for the great service I have received.
5/5
TrustpilotGökhan Karatay of Willmotts has…
Gökhan Karatay of Willmotts has assisted with a number of lease renewals and rent reviews on behalf of PPP Capital. He is thorough in his market research and recommendations, and has always achieved exceptional results. I would highly recommend Gökhan and Willmotts.
1/5
GoogleStay away from this company. We have lots of issues in our building none of them fixed. If you are looking for decent building management company look somewhere else
Dear Karl, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department; they will be in touch to discuss the matter directly. Willmotts Team
5/5
GoogleService by our building manager Sanaa is brilliant - very helpful and patient!! Would recommend Willmotts and Sanaa to anyone looking for guidance.
5/5
GoogleAaron Henley has been amazing with my property repairs. Always on hand when I need to have a conversation. Listened to my requirements and auctioned them. Great service.PositiveResponsiveness, Professionalism
5/5
GoogleJim is very attentive and quick at replying. Good service. Thank you
1/5
GoogleThey never reply was long as they hold my money with them, They refuse to refund me with my over payment, Not honest for sure, Never trust them
Dear Yousif, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department; they will be in touch to discuss the matter directly. Willmotts Team
5/5
GoogleI have worked with Aaron Henley for a while now on multiple large residential projects doing general refurbishments etc Very proffessionalPositiveQuality, Professionalism
1/5
GoogleThe management is terrible and so is the customer service. I haven’t ever wanted to leave a property i had liked but the customer service and lack of respect made me want to stop dealing with this agency. I wouldn’t recommend this to anyone and i for sure wouldn’t be using it again.
5/5
GoogleQuite happy with the work done so far with Carl Thomas . Good reactivity and advices as well as clarity!
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
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