5/5
TrustpilotWilliam has been brilliant at advising…
William has been brilliant at advising me to sell and buy recently. He helped me to make complex decisions calmly and with positive energy. Highly recommend!
Trusted Agent profile · London
Willmotts London reviews
★★★★★
475 reviews across 3 platforms
12 Blacks Road, Hammersmith, London, W6 9EU
Willmotts's office in London, at 12 Blacks Road, is rated 4.1 out of 5 across 475 reviews on three platforms, including 362 Google reviews rated 4.0.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWilliam Taper was excellent. I’ve dealt with a lot of agents and this was the best experience I’ve had. Communication was efficient, relevant, and super professional. Would highly recommend William. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had occasion to use Willmotts recently to rent out a flat owned by my late aunt that couldn’t be sold until probate was granted. The circumstances weren’t straightforward and the flat also needed some electrical work done before being let out. As I wasn’t local Willmotts undertook everything on my behalf in a very professional manner and kept me continually updated. I would have no hesitation in recommending their services to anyone requiring.
5/5
TrustpilotExcellent service
Excellent service - prompt, courteous, efficient, intelligent anticipation of client's requirements, assiduous attention to detail. Above all HONEST. I was so satisfied with the quality of work I received that I gave them further business! What better recommendation could there be?!!!
Agent replied · 16 June 2024
Thank you very much for your review, it’s very appreciated.
1/5
GoogleI wanted to view a property and they never answered the phone and i wrote emails too but everyone didn’t answer. Their service is extremely terrible and i have never dealt with such bad employees.
Agent replied · 17 June 2024
Dear Afrim Dauti we are sorry you didn't get the commercial unit you wanted, this process must follow the industries strict legal policies and the property owners wishes. We do not own the property and unfortunately you were not successful in your bid. This does not reflect our employees efforts in putting applications forward to the property owners. We wish you the best of luck in finding a commercial unit to suit your needs. https://commercial.willmotts.com/commercial-property/willc00076f/w6/london-/hammersmith
5/5
GoogleI've used Willmotts many times over the years who have a knowledgable commercial team. A great recent letting in the Hammersmith area.
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
1/5
GoogleOne of the worst agency’s I’ve ever rented a property from . Non responsive Getting them to fix the property worked as well as talking to a wall . Had my ceiling gone through in on of the bedrooms and nothing has been done about for a year . Absolutely useless.
Agent replied · 17 June 2024
Dear Mr. Barthuu, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department, they will be in touch to discuss the matter directly. Moving forward during these difficult times, we will and hope to resolve your concerns.
5/5
TrustpilotSolomon was amazing in assisting me…
Solomon was amazing in assisting me with my new property!!
5/5
TrustpilotI have used Willmotts for many many…
I have used Willmotts for many many years to let my apartments out in Twickenham. I have always found them, very professional, knowledgeable and dynamic. The staff stay there a very long time also which really helps with continuity. They also manage the block i own and are always easy to contact. They don’t operate call centres which I find very refreshing as I get to speak to the property manager directly.
5/5
GoogleJust want to say how delighted I was with the service I received from Lee Spearman. One of the best building surveyors I have met as he genuinely has a passion for the business and saved me a fortune in the process... Thank you Willmotts and thank you Lee
1/5
GoogleA property management company who don't manage. Service charges are paid but grounds and bins are filthy with food rot, dirt and rats. They never return phone calls or respond to email. The situation is so bad it has been reported to the Pollution Dept. At the Council for help.
Agent replied · 17 June 2024
Dear Sugar Sculpture, we are extremely disappointed to learn of your dissatisfaction with service received. I have informed the head of department, they will be in touch to discuss the matter directly. If you can help by identifying the property or how best we can liaise with you. We hope to resolve your concerns as soon as possible.
5/5
GoogleStuart and William are excellent, responsive and transparent. They helped me a lot in finalising my first purchase of the property.
Agent replied · 23 August 2024
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
1/5
TrustpilotNot helpful and rude.
Don't expect anything from them as tenant. They don't reply to queries, need for help or changes. Their default is unhelpful and rude. We lived in a flat they rented out to us just before the 2nd and 3rd lockdown. What they failed to tell us, was that the landlord had not actually connected the flat to internet via OpenReach, so we moved in and were unable to get an internet service (during lockdown, where it was needed for work). I then had to liaise with OpenReach myself to get the flat connected. Which took 6 months in the end because Willmotts sat on a form for 4 months from OpenReach that they needed to complete for work to commence.In that time they gave us the smallest amount of compensation toward our data charges, but didn't make up for it at all. Consider your deposit gone when you leave because they have tried to charged us for just about everything and anything. Including a full end of tenancy clean, despite the flat being left cleaned to a very high standard. Proceed with caution and check everything.
5/5
GoogleChloe helped handle an enquiry with efficiency and a great attitude.
5/5
GoogleKim Coxhill has always acted promptly and effectively and has been very helpful to me (I'm a tenant)
5/5
GoogleSoloman was amazing. Really helpful guy and very kind. All of my questions were dealt with in accuracy and totality.
5/5
TrustpilotA perfect transition start to finish
A perfect transition start to finish. Carl made selling a pleasure. Nothing was too much. Can't thank you and the team enough
5/5
GoogleI cannot fault the team and their brilliant customer service. Whatever issue I threw at them they reassured me and kept up updated throughout the whole process. Mr Newman was extremely helpful and I really appreciate all the time and effort he put in. Would definitely recommend.
1/5
GoogleUnresponsive, expensive, impossible to deal with. And, at times rude.
5/5
GoogleThe receptionist was very helpful and answered all our questions.
5/5
GoogleSolomon was an absolute gentleman, was extremely prompt in getting back to us and couldnt have been more helpful.
5/5
TrustpilotWilliam and the team have helped me…
William and the team have helped me with several searches over the years and have always been very helpful and responsive.
5/5
TrustpilotThe best place to live
After having lived in Latymer Court for over 27 years, it is with great sadness that I have to leave. Since Willmotts took over the management of the building, it has continuously been improving the running of and maintenance of this Art Deco building on many fronts. Being an extremely large development, with owners and tenants from all over the world, each with their own expectations and lifestyles, it must be quite a challenge for the Manager and his staff to maintain their high standards. Unfortunately at times, extremely difficult characters with little appreciation for what they are getting in the heart of London, need to be made aware of the rules and regulations, in order to run this complex successfully. It is to the benefit of all its inhabitants. For those who continuously ignored those rules, they have to accept the consequences of their actions. Through the years I have found all the staff, from management to the ground staff, very friendly and willing to walk that extra mile when asked to do anything. A prompt service was always the order of the day. Having tried to find a similar property with a management company like Willmott’s, was nearly impossible. I will miss Latymer Court with its excellent management and very safe environment and many other benefits; too many to mention.
5/5
GoogleWe rented a flat from Willmotts for 2 years and had a really good experience from start to finish. They were always accommodating with any asks we had and quick to reply and resolve any issues. They used a third party for check in and check out so it wasn’t biased. I’ve rented for over 10 years and had some terrible landlords in the past but couldn’t fault Willmotts.
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