Willmotts reviews

★★★★★ 5/5

Trustpilot

Moving into our new flat

Moving into our new flat, managed by Willmotts, a heroic Rosie Goodall went above and beyond at 6pm on move day to find a key to open a second door into the block, without which our sofa would have spent the night on the street. This involved chasing the local agent who held the key who just wanted to go home. Thanks Rosie - you were a superstar and saved our bacon ! Stephen Bennett, Putney.

Stephen · 18 August 2025

★★★★★ 5/5

Trustpilot

Great experience!

A special mention to Chloe on reception, who has been absolutely brilliant. She is friendly, approachable and incredibly helpful, and always goes above and beyond to make sure everything runs smoothly. It's clear that she genuinely cares about helping people and creates such a welcoming first impression.

Connie · 28 August 2026

★★★★★ 1/5

Google

DISAPPOINTINGLY POOR BLOCK MANAGEMENT UPDATE Nov 11: This morning, a week after this original complaint, Willmotts Block Management informed the RTM that they are terminating the management arrangement, the day before we were to meet with them in person. Even with this termination notice, we will be meeting with them in person with our proposal to move forward, but sadly, they chose to be less than supportive. Use this experience upon evaluating your choice in block management. --- PREVIOUSLY Nov 1: In the years Willmotts has been working with our block, we have seen a rash of Property Managers in and out of the relationship, and in the past year, our RTM worked really hard to step up our relationship with Willmotts. Sadly, the PM and staff are not responsive (tho Rosie has been wonderful), the Director is almost impossible to speak with or schedule a time (three one hour appointments offers in five months; and one cancelled after THEY pursued me to schedule the specific appointment and I shifted time to accomplish it). Their IT systems and business processes to manage and maintain our service charges finances have been slow, inaccurate, confusing - and outright frightening. Even letters to our Leaseholders regarding service charges are often fraught with confusion and accounting jargon and have caused stress and anger; even their invoices or explanatory letters lack sympathy for their customers who rely on their advice and service. Whilst this is a complaint on Google Review, even NOW we are STILL trying to work with them - especially such a storied company that has been around almost 100 years. Maybe a negative review might inspire them to engage and work to help out a proactive RTM working to make a better Property Management relationship work. It would be a sad day if they continued to try to cause a relationship -- that they fought hard to get from London Block years ago -- to whither and die. It makes a person wonder - do they actually care for our custom?

Sanford · 17 November 2024

★★★★★ 1/5

Trustpilot

Never let Willmotts manage your block of flats

Tried to process a Licence to Alter which should be day to day stuff for a managing agent. Despite all pre work, surveys, planning approval being done this incompetent shower of unprofessionals took nearly 12 further months to issue the licence. They had no process, no solicitor in place, no consideration of the financial and personal impact their lack of care and professionalism had on us. The property manager was either overworked and or ignorant as getting any sort of response by any medium was well nigh impossible. Took too many attempts and escalations. The Director for Block Management was to be frank an arrogant and very rude man. He didn't give one care about the disgusting service. The solicitor they eventually appointed to issue the licence was equally frustrated at their tardy and unprofessional attitude. They even tried to charge again for services paid for to the previous agent they replaced. That again was another long drawn out battle to be resolved. Don't get us going on the ridiculous handling of our blocks services and accounts. There will be an encyclopedic review in future on the disaster these muppets have created.

Alain · 23 October 2024

★★★★★ 1/5

Google

The worst experience I’ve ever had, avoid Willmotts Estate Agency and especially their block manager, Chris Goulden. On August 14, yes, mid-August, I finally received a spare key to the flat I’m renting. I requested this key at the end of May. It took them 11 weeks to hand it over. From day one, I only got one set of keys, despite living here with my daughter, who comes home with her nanny. Naturally, we needed another set so they could enter without me. But apparently, cutting this “special” key requires a security card, which Willmotts had stored… and lost. Because of their incompetence, my daughter and her nanny were left standing outside in heat or rain, waiting for me to get home. Sometimes I was the one stuck outside. It took them a week just to figure out that they „had misplaced” the card, and then another week to request a replacement. And a day, let’s say, to cut the key. But the rest of the time, Chris Goulden was apparently just sending pointless e-mails to people sitting a few steps away in the same tiny office. No follow-ups, no progress checks, nothing. I had to remind him eleven times, yes, eleven, to do his job. When the key was finally ready after almost three months, I asked them to at least post it to me as a gesture of apology. The office is only 0.4 miles away, and it would’ve taken Chris ten minutes to drop it into my letterbox on his way home. But no, he insisted I come and collect it myself. And here’s the cherry on top: in the very same e-mail, Chris asked me to leave a review. So here it is. If you value your time, sanity, and basic customer service, stay far away from Willmotts and Chris Goulden.

Kateryna · 9 September 2025

★★★★★ 5/5

Trustpilot

I work with Willmotts as a Consultant in building services.

I work with Willmotts in the maintenence and repair of communal services and they always provide a great link between myself and the leaseholders and residents. Sara is clear in her instructions and always a pleasure to work with. Long may it continue!

Brian · 13 July 2026

★★★★★ 5/5

Trustpilot

Willmots estate agents in Hammersmith…

Willmots estate agents in Hammersmith are by far the best agents I have ever dealt with. Particularly Stuart who I had the pleasure to deal with during the sale of my old property and a purchase of a new one. Stuart provided excellent customer service, expert advice, and clear and swift communication. Moreover, his positive attitude and friendly demeanour made the whole process very pleasant and took the stress off my shoulders. I would recommend him without any hesitation and will sure approach him again when it comes to my next move.

B · 13 May 2024

★★★★★ 5/5

Google

Moving into our new flat, managed by Willmotts, a heroic Rosie Goodall went above and beyond at 6pm on move day to find a key to open a second door into the block, without which our sofa would have spent the night on the street. This involved chasing the local agent who held the key who just wanted to go home. Thanks Rosie - you were a superstar and saved our bacon ! Stephen Bennett, Putney.

Stephen · 9 September 2025

★★★★★ 5/5

Trustpilot

Sara Al-Tahan is a star…

We dealt with Sara Al-Tahan in the management department. She was very helpful and efficient in dealing with all our enquiries.

Mohammad · 20 March 2026

★★★★★ 5/5

Trustpilot

I started letting my flat via Willmotts…

I started letting my flat via Willmotts and Benjamin Glendewar, Property Manager, was assigned to my property. Benjamin and Willmotts estate agents helped and guided me through all the new and up-to-date paper work needed. Benjamin has been available all hours to answer my questions and has also been there to advise and assist with any repairs or issues concerning the property. Excellent help and I highly recommend Willmotts and their super staff...!

J · 14 May 2024

★★★★★ 5/5

Google

I was reommended to Simon Hanton at Wilomotts in mid 2021. As Executor of a comlicated estate I needed a professional and independent probate valuation on two properties in London. One of the important aspects of Probate Valuations is using a firm who are respected by HMRC minimising the liklihood of needing to do extra working backing up the assessment that the probate valuation is set at. In this respect Wimotts and specifically Simon Hanton reacted quickly, gave comlete and detailed reports resulting in HMRC accepting the reports without insisting on further justification of the valuation. I have subsequectly instructed Wilmotts again on a second estate and have a comprehensive and detailed report ready for submission to HMRC. Simon reacted quickly, inspecting the properties in a matter of days, measuring and then researching other properties in the area and justifying the valuations which I have submitted. Highly recomment Willmotts for this and other areas of work which I have been able to ask for help with.

Jack · 20 December 2023

★★★★★ 5/5

Google

Very Good service, particularly, Carl is patient and supportive. They arranged meeting when I asked to go back and view the property again (my last agency complained me view too many times when I had the same requirements). They labeled the property “sold under contract” after my offer was accepted (me and my friend met other agents who don’t remove the property from the market after issuing memo, and show others the property even when our surveys had been booked). I appreciate the vendor choose Willmotts as their agency.

Yuan · 20 December 2023

★★★★★ 5/5

Trustpilot

Valuable assistance

I needed Wilmotts approval to change the leasehold title deeds of my apartment. Rosie was extremely helpful, efficient and pleasant guiding me through the bureaucracy.

Trevor · 20 December 2025

★★★★★ 5/5

Trustpilot

Excellent and personable service

Sara Al-Tahan provides an excellent service to her clients and it's a pleasure to work with her on insurance related matters, as a real estate insurance broker. Sara is a credit to Willmotts and I very much look forward to continuing our business relationship in the future.

Harry · 20 March 2025

★★★★★ 1/5

Trustpilot

Willmotts appalling company

Willmotts have appalling customer service, they have been rude/threatening, but mostly they ignore emails +calls from their paying customers, including urgent matters, x2 examples: human excrement getting pushed back up pipes into kitchen due to blocked drains and major leak coming through ceiling from unoccupied flat leaving fire brigade the ones who had to enter the building. Peter Bernicchi is the current estate manager, but the general experience of this company over the years is extremely poor. High fees, zero service. Funny enough Willmotts don't appear to have a complaints procedure - thanks to Trustpilot who can share this publicly!!

Customer · 27 June 2023

★★★★★ 5/5

Trustpilot

Quick Reply for Management Pack

Rosie reacted really quickly to give us the management pack needed to help us sell the flat quickly - thank you Rosie

Simon · 28 November 2025

★★★★★ 5/5

Trustpilot

Chloe is so helpful and lovely to deal…

Chloe is so helpful and lovely to deal with at reception, always smiling and friendly. Nothing too much trouble.

Emese · 10 December 2025

★★★★★ 5/5

Trustpilot

I have used Willmotts for 5 years for…

I have used Willmotts for 5 years for the management of my commercial property with internal communal area and sold off leaseholds. Willmotts clearly demonstrate their ability to fully service the needs to manage such a property compliantly, minimising my stress and activitly striving to improve/enhance the value of my asset. Gokhan and Tomas have been exceptional in their communication and managing all that’s required.

Chirag · 21 August 2026

★★★★★ 5/5

Trustpilot

Stuart Urwin

Stuart Urwin was extremely informative and helpful when it came to answering my many questions. He also went above an beyond to sort out additional requests such as removal of furniture and replacement of old and damaged furniture

Jordan · 20 March 2026

★★★★★ 5/5

Trustpilot

Reliable, professional and friendly service

Willmotts has been managing two properties for us for several years. We really appreciate Chris Goulden and his team for their professionality: they are responsive, reliable, they do what they say they will do and always with a friendly manner. Great customer service!

Rijumati · 3 March 2025

★★★★★ 5/5

Google

What an amazing Experience with Willmotts and i have to say Rosie was an absolute pleasure! She was so caring! So helpful and just all around amazing! She helped me on a daily basis and had such a positive attitude to everything, nothing was ever too much for her! A true ray of sunshine! X

Mia · 26 July 2024

★★★★★ 5/5

Google

Kim is great to work for she is efficient helpful and super polite!! Couldn’t recommend her enough

Katie · 16 October 2025

★★★★★ 5/5

Google

Rosie and Jack were extremely helpful in getting the management information pack out to us within 3 days of request. On calling the Willmotts office, they were helpful and friendly. Really pleased and impressed with their service and attention. Thank you both.

Kate · 16 December 2025

★★★★★ 5/5

Trustpilot

Chloe is a gem…

Chloe is always welcoming and helpful when we visit the head office.

Millie · 26 November 2025