Trusted Agent profile · London
★★★★★
447 reviews across 3 platforms
12 Blacks Road, Hammersmith, London, W6 9EU
Willmotts's office in London, at 12 Blacks Road, is rated 4.0 out of 5 across 447 reviews on three platforms, including 334 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReliable, professional and friendly service
Willmotts has been managing two properties for us for several years. We really appreciate Chris Goulden and his team for their professionality: they are responsive, reliable, they do what they say they will do and always with a friendly manner. Great customer service!
Thanks so much for your review, its really appreciated.
5/5
GoogleWhat an amazing Experience with Willmotts and i have to say Rosie was an absolute pleasure! She was so caring! So helpful and just all around amazing! She helped me on a daily basis and had such a positive attitude to everything, nothing was ever too much for her! A true ray of sunshine! X
A big thank you from everyone here at Willmotts. The team really appreciate you taking the time to share your experience and positive rating with us. We look forward to working with you again soon.
5/5
TrustpilotExcellent service and highly recommended!
I’ve been very happy with the service from Willmotts. They are reliable, professional and, most importantly, very easy to contact whenever I have a question or need assistance. They’ve taken the hassle out of managing my property and have always been responsive and helpful. I would happily recommend them to other property owners looking for a dependable management company.
5/5
GoogleKim is great to work for she is efficient helpful and super polite!! Couldn’t recommend her enough
Thanks so much Katie!
5/5
GoogleRosie and Jack were extremely helpful in getting the management information pack out to us within 3 days of request. On calling the Willmotts office, they were helpful and friendly. Really pleased and impressed with their service and attention. Thank you both.
5/5
TrustpilotChloe is a gem…
Chloe is always welcoming and helpful when we visit the head office.
That's so lovely to hear, thanks Millie
1/5
GooglePeter is a horrible, discriminatory man who would not care about the sub tenants of Latymer court. He told me he does not talk to subtenants but contacted another group of subtenants, just showing how awful this man is. The managing office at Latymer court is in the control of the freehold company. Their operational policies are ridiculous and if you rent with them, they will be biased against young people and make their security guards lie on their behalf for their underlying reasons. Please do not rent with willmotts or trust them with anything as the way they run things is so unfair and actually illegal (making up evidence).
Dear Ms Wijayatilake, I am sorry that you have felt the need to write this review. Peter has always been an extremely professional and valued member of our team. There are very clear guidelines within block management that the owner of the property should contact the block managers. It is the owner that pays the service charges who is responsible for charges incurred and has the relationship with the block managers who are appointed by the freeholders. If you have any issues at all please do not hesitate to ask your landlord to contact us and we will get any issue you have looked into right away. We are here to help. Willmotts Lettings team are award winning local agents who have not in our knowledge have had any dealings with you, if you do need any assistance letting a property please do contact them at lettings@willmotts.com. If you have any issues with the Freehold company then it would be for your landlord to contact them directly. Please feel free to contact me or ask your landlord to on w.taper@willmotts.com if I can assist and help any further.
1/5
GoogleStuart was so unprofessional and disorganised. I made my offer for a property, he said he’d get back to me and never did. I always had to ask him for updates and in the end he told me that someone else rented that property. He knew I had to move in as soon as possible and he has been a complete waste of time for me.
Dear Diana, I am sorry you did not mange to secure this flat. The Lettings market is very busy and Stuart does amazingly well updating applicants. Unfortunately multiple offers were received and we pass these to the landlord to make a decision. This sometimes takes a while and when they do make a decision we act accordingly. I know of many agents who do not let unsuccessful applicants know, which is not right. I can see Stuart did let you know via text, and he said he would keep trying to find something. We have secured properties for many tenants, but supply of properties is low so competition is high. I wish you well in your search, it’s a tough market but it will calm down a bit in October, which I know may be a bit late for you, so I sympathise. All the best and good luck Willmotts
5/5
GoogleWillmotts have just sold my flat in Fulham in record time, Jason being very much on the ball in terms of communication made the whole experience a smooth one. Being kept updated at all times made me feel I was in good hands. Very well handled Jason, thank you!
1/5
GoogleWhat a waste of time!. I have three commercial properties in Fulham to sell and this company have strung me along with promises yet failed to do anything they promised . Absolute time wasters - now claiming to be too busy. Find some body else because this lot are useless! Special mention to Varol Zafar who clearly has his mind on other stuff.
Dear Mr Constantini I am sorry to hear that you feel we have let you down in our service. I shall speak with the member staff and revert by 4pm on Monday 19th June 2023. Shahid Sadiq Director Agency & Investment
5/5
TrustpilotRosie was efficient
Rosie was efficient, kind and helpful
That's so great to hear, many thanks!
1/5
GoogleEmily was so unprofessional and disorganised. I made my offer for a shop she said he’d get back to me and never did. I always had to ask her for updates and most of the time she doesn't even answer my phone calls. She has been a complete waste of time for me.
Dear Inesa Qallija we are sorry you didn't get the commercial unit you wanted, this process must follow the industries strict legal policies and the property owners wishes. We do not own the property and unfortunately you were not successful in your bid. This does not reflect our employees efforts in putting applications forward to the property owners. We wish you the best of luck in finding a commercial unit to suit your needs.
1/5
GoogleI had a very frustrating and unprofessional experience with Willmotts Property with their agent Stuart. Initially, we agreed on a contract for a two-bedroom, two-bathroom flat for three tenants, with a minimum household salary requirement of £65k. After we submitted our offer and were under the impression everything was settled, Stuart informed us, just one week before the move-in date, that the landlord wanted only two tenants with a minimum salary of £40k each. This sudden change increased the financial requirement by nearly a third, leaving us scrambling for options. We proposed a solution where two tenants would move in and pay six months' rent upfront if financial income was a concern. Despite multiple attempts to contact Stuart via messages and calls, and were completely ignored. This lack of communication and last-minute changes caused significant stress, especially as I need to move out before Christmas. I understand that the agency may be bound by the landlord's requests; however, it would have been more professional if they had communicated with the landlord beforehand, considering our situation. This would have prevented making verbal promises and wasting time for both parties. Such unprofessional behaviour is unacceptable, and I would not recommend this agency to anyone based on my personal experience.
Dear Nina, I am afraid Stuart has been on annual leave and still is. I am very sorry that it has not worked out. We have to take our instructions from our landlord and unfortunately are hands are tied. I am more than happy to discuss it in more detail if you contact me us at lettings@willmotts.com and let us have your contact details. We always aim to provide the highest standard of service and sorry if you feel you have not recieved this. Kind Regards Willmotts
5/5
TrustpilotWillmotts
Sara Al-Tahan is responsive, friendly and helpful and it is good to work with her as a Director on two of the management companies.
Many thanks for the review Tina, its very much appreciated.
5/5
TrustpilotI have dealt with Rosie recently our…
I have dealt with Rosie recently our new block secretary. She is excellent and so helpful. And so quick to provide all the information. I feel there is a cheerful understanding person on the other side. Thank you Rosie
Thanks so much, that's a lovely review. We will pass on to Rosie
5/5
GoogleWe worked with Emily and Varol at Willmots in Hammersmith. They are London’s best! An exceptional service and an exceptional team. Emily was responsive, professional and knowledgeable provided excellent day to day guidance and support. Varol knows the area so well and provided great counsel. They are a super team to work with!
5/5
TrustpilotChloe Redman is a pleasure to work…
Chloe Redman is a pleasure to work with, incredibly helpful, polite and efficient!’
Hi Katie, Thanks so much for that review, that is so nice to hear.
5/5
TrustpilotJason was an exceptional consultant
Jason was an exceptional consultant! He supported us at every step of the process, and we truly can’t thank him enough.
Hello Belit, many thanks for leaving Jason the review. I am really pleased that we could help, enjoy your new homes. Best Wishes
1/5
TrustpilotUtterly terrible service
We have had an utterly terrible experience with Wilmotts. Our service charge went up to nearly double and the bill was served to us without a sliver of prior warning, resulting in a lot of leaseholders struggling to afford even living in their flats. On top of this, our building manager Zoe has not answered any of our questions on what exactly caused this humongous increase, citing a 'deficit' and subsequently ignoring any of our request for clarification. An utter disaster and frankly a disrespectful attitude and insulting level of service. Absolutely DO NOT USE WILMOTTS.
Sorry to hear you had issues Margy. We have requested more information so we can follow up on this for you. Kind Regards - Willmotts
2/5
GoogleReview relates to property management and their dubious billing / service charge practice. Willmott's charged almost 3 times more for building insurance - when I asked they conveniently mention its the best price their broker managed to find yet i was able to get a like for like policy on open market for £11k less. Standard cleaning charges ~ £50 per hour, bogus charges eg removal of fire extinguishers that had already been removed a year before, £130 for placing no smoking sign, sending out contractors for a job that was not done properly in the first instances and then charging residents multiple times in the space of a year for the same job... an incompetent staff that changes the colour of your own front door without even asking for your consent presumably to drive up invoicing/extra management fees ... the list goes on. Strongly urge anyone that has Willmott's as their managing agents to look closely at your itemised service charge bills to avoid being over charged
Dear Q N we are investigating your review. The director responsible has been questioned and the department staff. To help Willmotts resolve your comments please can you provide the full correspondence name you use with Willmotts, or the property name and address or your account no. with Willmotts, as we do not have anyone registered Q N on our system. You can reply here or using info@willmotts.com We look forward to hearing from you.
1/5
GoogleAgent was 30 minutes late to our viewing whilst we stood outside and didn’t give us a heads up or answer phone calls or a text. Eventually rocked up on a scooter in jeans and trainers, unlocked the door and left us to it. No PPE, face mask or gloves. No info or conversation. Which was weird, because the flat itself needed a HEAVY sell to see through the damp prison vibe. We’ll look elsewhere thanks.
Willmotts apologies on behalf of the agent responsible, the director heading this department has been notified and will be in touch within the next 24hrs.
1/5
GoogleI couldn't be less impressed with this unprofessional, apathetic and useless business. Honestly, I don't understand who is in charge, but there is no sense of urgency, no empathy, no basic understanding of what people living in a property need or how they should be treated. We are renting a flat on the top floor of a building managed by Willmott's, and our property has been engulfed in scaffolding for the best part of 7/8 months. Work has taken place for a total of around 2 of those months, at a snail's pace. We've asked politely, repeatedly, for reasons as to why the scaffolding remains, and no-one answers, everyone passes the buck. We've never received an explanation. The scaffolding blocks our natural light, it poses a serious security risk as the platforms are right outside our windows (which means keeping them closed throughout the hot summer - on one occasion some junkies climbed into the main building through a window left open by builders), people could see into every room of our flat so we had to cover up bathroom & bedroom window. There is also a porta-loo which has been left outside the front door for the entire team, which stinks, and is used by random members of the public too. Equipment, old milk bottles, and electric wiring is left hanging around in the entrance and all over the front garden space. We are fully aware that as renters, we don't have the same authority or clout as the freeholders, but there has been no desire to listen to us or work to get the scaffolding / loo removed quickly. The majority of our communication now has to be via our estate agent, who speak to Willmott's and update us with what ends up being completely worthless information, which is never acted upon. It's a joke. We've been given deadline after deadline of when the scaffolding will be removed, and there is never any change. If you can help it - don't use their services, and under no circumstances would I recommend moving into a building manged by them.
We are extremely disappointed to learn of your dissatisfaction of the service received. The director responsible for this area of our business has been advised accordingly and will make contact within the next 48 working hours to discuss the matter directly with you. We trust we shall be able to resolve this matter amicably.
5/5
TrustpilotOutstanding
Outstanding service and support from both property management side (Chris) and the residential lettings side (Jason & Stuart). They are a credit to Willmotts! Extremely knowledgable, highly professional, responsive, and approachable. It's incredibly refreshing, and I'm very grateful to be working with them.
Thanks so much!
5/5
TrustpilotWill was a great help with the…
Will was a great help with the transaction we were involved in. He has detailed knowledge and a calm demeanor.
It was a pleasure to help Toby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Willmotts's London office has 447 reviews across three platforms: 334 on Google, 4 on Yell, 109 on Trustpilot.
Willmotts London is rated 4.0 out of 5 across all 447 reviews, and 4.0 out of 5 on Google from 334 reviews.
Willmotts London, 12 Blacks Road, Hammersmith, London, W6 9EU.
