Willmotts reviews

★★★★★ 4/5

Google

Willmotts have been our landlord for many years. When you speak to them directly, they do their best to sort out any issues you may have. Thanks Kim!

Lyndsey · 21 October 2025

★★★★★ 1/5

Google

Specifically in regards to Willmott's Property Services and per below reviews, I advise caution to potential leaseholders. Willmotts are only interested in taking your money and couldn't care less for your wellbeing and upholding lease agreements - breached as a result of their negligence. Willmotts simply refuse to answer requestions they know reveals their incompetence. My complaint was upheld by the Property Ombudsman, but no apology was received from Willmotts. This culture runs right to the top, and I expect any reply to this comment to follow suit: Deny, deny deny. The new regulation for Property Managers can't come soon enough.

B · 9 September 2025

★★★★★ 1/5

Google

During a handover from the previous property management company to Willmotts, my paperwork was overlooked and Willmotts had not reached out to me. They sent me a legal letter and claimed I didn't have the official documentation in place. My solicitor provided everything and clarified this was because Willmotts was never provided the correct/missing paperwork. Willmotts had contacted my mortgage company which paid £4,313.13. Unknowingly, I also paid the £4,313.13 which meant Willmotts now holds £8,626.26. Their delay in refunding my mortgage company directly caused me to incur a financial penalty with my lender. Despite repeated requests for resolution, the process has been dragged out for months with poor communication and no urgency. If you are a landlord, tenant, or mortgage provider, be aware: their financial mismanagement and lack of accountability could cost you money. Professional property managers should act swiftly and responsibly when mistakes are made, Willmotts has failed on both counts. Willmotts was not a company of my choosing but if you have a choice...run away!

Wing · 9 September 2025

★★★★★ 5/5

Trustpilot

Highly Recommended Managing Agents

We have had a very good experience with Willmotts as the managing agents for our large block of flats in Maida Vale. Their team is professional, responsive, and always willing to go the extra mile to ensure the building is well-maintained and efficiently managed. From prompt communication to handling maintenance issues, they have provided a reliable and high-quality service. We highly recommend them.

Namdar · 19 March 2025

★★★★★ 5/5

Google

Willmotts have been amazing from start to finish with clear and helpful assistance in helping us secure our flat! Another special shoutout to Kim, our property manager, who has been phenomenal in sorting out the last little bits to make our new place perfect!

Connor · 17 April 2025

★★★★★ 5/5

Google

Finding a house in London is a tough tough ordeal for anyone, but the moment I contacted Willmotts, it seemed to disappear. Solomon was exceptionally easy to deal with and friendly, despite things going wrong near the beginning of the tenancy. Would absolutely recommend.

Max · 21 October 2023

★★★★★ 1/5

Trustpilot

No heating

Willmotts manage the building I live in. Due to a problem with a pipe in a neighbour's flat, my heating has had to be switched off until it is repaired. The fault was found at the start of October. Over three months later and the 12 flats affected have still not got heating with no sign that Willmotts are going to get it fixed any time soon.

Ms · 13 January 2025

★★★★★ 5/5

Google

Kim is always very responsive and helpful when facing issues as a tenant, and Willmotts’ internal systems are user friendly and allow to manage any queries efficiently.

Agathe · 16 October 2025

★★★★★ 5/5

Google

I bought an investment property thorough Willmotts in 2020 and was impressed by their responsiveness and diligence. I have only recently started using them as a letting agent for the property after a difficult experience with another agent. Will and his team are pro-active, keep me informed as required, and appear to providing the same high-level of service to the tenant. The move-in process has remarkably smooth compared with my past experiences. They found a tenant for the property within 24-hours of viewings, which I was delighted with as it keeps my void period low. From my experience so far, I highly recommend Willmotts as both a buyer and landlord.

Siôn · 18 June 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. It is impossible to speak to anyone. Emails go unanswered. Random unexplained invoices are sent out. The lights are on but no one is at home.

Maxwell · 16 February 2026

★★★★★ 1/5

Trustpilot

They are not your Management Company !!!!

They are managing Latymer Court Estate and they don't have any idea how to manage the contractors. 1. Security: they don’t have any control on the security company. The workers are replaced continusly with people without any training, information and instruction. Two weeks one of them called "old b...h” my wife, because she was claming for a parcel.After two weeks according to Willmotts’ email the case is still under investigation. 2. Mantainance: in the last 2 years we had the lift broken for over 6 months in our block. At present, we have the heating and hot water systems shutted down, replaced by two auxiliary boilers. The rental cost and fuel consumption of these boilers is unknow. We have sent an email and they say that they are too busy to answer. Absolutely talk with Latymer Court residents before contracting them and if you can, avoid them at all!

Mario · 28 May 2024

★★★★★ 1/5

Google

By far the WORST management company I've ever dealt with! Not only are they totally useless; they barely respond to you, and only reach out to you when they want to charge you for something (then conveniently disappear when you ask for details), they're also extremely incompetent and can't answer basic questions. I'm honestly not sure what it is they're 'managing' - I really hope enough people complain about them, as they need to be reported and investigated. I don't trust them with anything, let alone my managing my property! BE CAREFUL!!!

Hala · 18 May 2024

★★★★★ 5/5

Trustpilot

Great Company, Very supportive Property Manager and Greatest Caring Landlord.

Our Home since 2019. We have been bless and given a great opportunity to live happily and safely in our Flat. My family and I is very thankful to our Landlord in letting us rent the place and being so understanding, caring and fair. To Benjamin G. of Willmotts, we are so delighted and highly appreciate your guidance , support and dedication truly professional and good friend. We are very happy indeed with the current renovation done at the property that add more convenience and joy to Us. Wishing Our Landlord, Ben and Willmotts good health and all the Best! May you continue to serve and care to people that are longing for a place they call Home. God bless You All.

Harold · 14 May 2024

★★★★★ 1/5

Trustpilot

By far the WORST management company…

By far the WORST management company I've ever dealt with!Not only are they totally useless; they barely respond to you, and only reach out to you when they want to charge you for something (then conveniently disappear when you ask for details), they're also extremely incompetent and can't answer basic questions.I'm honestly not sure what it is they're 'managing' - I really hope enough people complain about them, as they need to be reported and investigated. I don't trust them with anything, let alone my managing my property! BE CAREFUL!!!

Hala · 13 May 2024

★★★★★ 5/5

Google

Great estate agency to work with! Solomon has been handling our case during the purchase of our flat , he couldn’t have been more helpful! Highly recommend

Giovanni · 2 August 2024

★★★★★ 5/5

Trustpilot

Very Happy with the Administration Team

I have had good experiences with the Administration Team led by Rosie Goodall and David Corby in Accounts. They are quick to deal with queries and very helpful in sorting out issues.

Keith · 20 December 2025

★★★★★ 5/5

Trustpilot

Excellent service from Rosie and Jack

Excellent service from Rosie and Jack. They got the management information pack out to us within 3 days and were friendly and helpful when phoned up. Thank you both for your speedy attention.

Kate · 10 December 2025

★★★★★ 5/5

Trustpilot

Tom is a Super Star

Tom at Willmotts has been utterly brilliant, since he took over the management of our building. He is always so available to me, he is always so helpful, his property management knowledge is second to none, and best of all he is an absolute delight to deal with. I couldn't recommend Tom more.

Charlotte · 10 October 2024

★★★★★ 5/5

Google

Having dealt with Carl Thomas for the sale of my property, I can say he was by far the best agent I have dealt with in 40 years of buying and selling. Having complicated conveyancing queries Carl was on hand to travel to various locations to get the valuable paperwork which the solicitors couldn’t get it. I would highly recommend his services as he goes above and beyond.

Maggie · 30 December 2023

★★★★★ 5/5

Trustpilot

Service was excellent

Service was excellent - My call was answered promptly by Rosie and when I explained my problem she was able to clarify the situation clearly and quickly .

David · 14 January 2026

★★★★★ 5/5

Google

Jason was such a joy to work with from day one. So personable and also so efficient and professional. Was disappointed initially to be passed on to Stuart but the same applies and the stress of letting our Barnes flat has become stress free thanks to the two of them

Caroline · 1 November 2024

★★★★★ 5/5

Google

It was great experience with Willmotts from where I rent a flat for almost 2 years. Staff was nice and solving issues quickly. Property was well maintained.

Amardip · 9 August 2025

★★★★★ 5/5

Trustpilot

Excellent service and highly recommended!

I’ve been very happy with the service from Willmotts. They are reliable, professional and, most importantly, very easy to contact whenever I have a question or need assistance.

Pranay · 24 August 2026

★★★★★ 1/5

Google

It’s been a nightmare dealing with their employees especially Emily. I’ve been waiting for an answer for a month but she keeps ignoring my calls. I definitely don’t recommend these agents as they are unprofessional.

Avina · 20 November 2023