Urang Property Management London reviews

★★★★★ 5/5

Trustpilot

Chris Lombard

I have consistently found Chris Lombard to be extremely responsive, extremely helpful, and ready to go the extra mile to help us and to find a way of meeting our needs. He is a great asset to Urang, who we otherwise have found quite disappointing. He is completely a breathe of fresh air.

Robert · 3 July 2023

★★★★★ 5/5

Google

Had a very positive experience having my fire door regulation being brought up to date today by Urang an experienced young man Lee who worked on the door very efficient and knowledgeable did a great job. Thank you.

Frances · 26 May 2024

★★★★★ 5/5

Google

We contacted Urang a few weeks ago for a private job on our property in Bethnal Green and had nothing but pleasurable and satisfying results with the company. They were right on budget and all works were completed on time. The management staff was always available, professional and polite. Likewise the workers on the property were well presented, very kind and professional. They were always on time every morning and tidied up after each day of work. Will definitely be contacting Urang for future works needed.

Brittany · 27 August 2015

★★★★★ 5/5

Trustpilot

Professional and courteous team

Professional and courteous team. I have had the experience of being contracted by a property manager: - Ruan at Urang to conduct an Unmanned Aircraft (drone) survey on a property in London.

Ank · 10 October 2025

★★★★★ 5/5

Trustpilot

Trustworthy and Accessible

Half a year ago, I was worrying about finding a nice yet inexpensive accommodation. After a few bouts of house-hunting, I found Urang Group. They are trustworthy and accessible; unlike many other firms that kind of just neglect you once you've signed the contract. Their vision is ambitious but confident - aid to make local communities thrive, both residentially and commercially. Thanks to them, I'm totally satisfied with the standard of accommodation and communication. Nevertheless, highly recommended.

Martina · 27 December 2018

★★★★★ 1/5

Trustpilot

Ngative experience of…

We have a very negative experience of Urang. One has to continually chase them for replies and they employ poorly trained staff in South Africa.

Frederick · 11 December 2025

★★★★★ 5/5

Google

Our block moved to Urang in order to reacquire the services of our property manager, Patrick. We had stayed with his previous firm, after his departure, for a few months and the experience was entirely unsatisfactory. So our board agreed to move to Urang in order to have Patrick manage the block again. What a relief. In my experience, Patrick (and Urang) are responsive, contactable and things that need addressing urgently are addressed. Entirely happy so far.

Mike · 26 August 2018

★★★★★ 5/5

Trustpilot

Great service

I have personally received great service from URANG over the many years of dealing with them. During recent project works, I found the project manager to be very responsive and supportive when managing the works and would recommend their services. I’ve also found related functions / teams such as accounts and legal are quick to respond to my enquiries.

TG · 8 November 2022

★★★★★ 5/5

Trustpilot

Thank you to Max for very efficiently…

Thank you to Max for very efficiently organising various contractors to carry out work in our flat. Straightforward, efficient and timely!

Caroline · 10 June 2021

★★★★★ 1/5

Trustpilot

Unresponsive and time wasting

I have absolutely had enough of Urang. In the last couple of weeks, I've had two emails (actually from the same person) asking for access to my flat for two separate matters. I replied to both emails promptly, but then never heard anything further from them - it's an appalling waste of my time. I've also had an ongoing issue that they applied a charge to my account for an engineer visit that wasn't agreed or authorised by me - I just had a guy turn up at my door while I was trying to work one day asking to come and look at my heating system. I sent multiple emails asking them to remove the charge from my account. I then spoke to the Property Manager who said he was going to go back and look at it more than 6 months ago and still haven't heard anything further. All my follow up emails have been ignored. Very unimpressed

ST · 6 October 2023

★★★★★ 1/5

Trustpilot

Terrible customer service and absolutely no logic

Similar to other one star reviews, it is startling how alike our complaints our.Our new build block only opened 2.5 years ago. In that time, we have had one meeting with Urang, and that was earlier this summer and was the result of several leaseholders agreeing to collectively withhold service charge payments. Unfortunately, no update following that meeting nor actions followed up. The person who held that meeting was an assistant account manager and I feel for him, he clearly doesn’t have the delegated authority we need to get resolution on our issues but nor does he appear to be escalating them or signposting us on to someone with the right level of authority.I have reams of emails and calls over the two years that went unanswered, but be sure, they are quick to make contact when payments are due. The left hand doesn’t talk to right hand, interest is building up on unpaid service fees yet the accounts team know this is because they are in dispute (over the quality and actual validity of the breakdown).Similar to Rodrigo’s comment, I had to be the one to advise them of having solar panels on the roof. I was also the first person to take a metre reading on their behalf. All of our complaints and concerns surround discrepancies and inconsistencies in the accounts and quality of service on the ground. We aren’t being unreasonable and simply want to have a logical conversation with someone but this never happens. It’s honestly borderline gaslighting the way they dismiss or ignore everything you point out to them. The most recent exchange I’ve seen from them puts down our concerns to “the cost of living crisis causing people to lash out at property managers”. Yet we are a small block, all young professionals and we can and would pay, all we are asking for is the quality of service expected of such a company. Unfortunately that hasn’t been our experience and is infuriating how such a poorly run company is making such profits off residents.

Anon · 15 September 2023

★★★★★ 5/5

Google

Although my property is small compared to most of the Urang buildings portfolio the level of service I receive from the team is very efficient and professional.

Richard · 23 October 2024

★★★★★ 1/5

Trustpilot

Poor service and workmanship from Urang Property Management

Urang Property management have managed our block in East London for many years now and steadily, the service and communications have deteriorated.They operate at an arms length;Communications with residents and leaseholders poor;They are not transparent with the works, quotations, insurance, accountsA shame, this used to be a responsive, proactive company but no longer and we are fed up of the slow/non or make do action in everything they are responsible for.Can do better

MLM · 5 December 2019

★★★★★ 1/5

Google

Avoid Urang - property manager does not respond to calls or emails, Service charge accounts not completed for 4 years, Fire Risk Assessment not acted on

Chic · 2 November 2024

★★★★★ 5/5

Trustpilot

Thank you Roaan Piek - You are a Star

Thank you Roaan Piek, Our Property Manager - one of the best I have dealt with, Great Guy - Swift in responding, and deals with stuff straight away, no going back and forth whats so ever. Many thanks again

Lalith · 2 February 2023

★★★★★ 1/5

Google

When this company was founded, its manager, as far as I know, was harmed by the behavior of the property landlord and decided to establish this company, but he is now running the company that takes advantage of leases holders. its service has become extremely bad and there is no legal cover for their services charges . they put pressure and use Boiling room in addition to Intimidation to force their policy. , for example, demand’s changing doors, fabricate reports about fire risk health and safety and insurance, commission, issue charging to a level that was never previously known, and listing costs for service did not happen or exist , cleaning and assessments quotations three time the average market cost. Stay away from them and look elsewhere. The first year, their service will be good, after that it will be disappointing.

Ramsey · 25 August 2023

★★★★★ 1/5

Google

We have had four different property managers in the last two years. Poor communication is the least of the problems. 0 attendance to site issues. They billed for snags that told were being covered by the developer through the service charge. They don't care about fixing anything, just charging more for cleaning and their incompetence. My service charge was meant to be 1.4k per year I have paid almost 5k in last 2 years and they are asking for another 1k.

Mantas · 25 August 2023

★★★★★ 1/5

Google

I'm a new party to a building managed by Urang but it appears they are a law to themselves. A red flag early on when a friend visiting saw the Urang logo by the stairs and said, "this is the worst company I've ever dealt with", an assertion based on her experience from a building she owns in Holland Park. We have appointed a new manager, and Urang is not even moving at a snail's speed in their efforts to assist the new (and very proactive) company from taking over our affairs. This experience should come as a warning - Urang appears hard to get rid of, and we're 2+ months into the changeover with no momentum. A complete disappointment in every interaction. There's more on the matter, but "avoid" is the best guidance I can provide.

Team · 25 August 2023

★★★★★ 1/5

Trustpilot

Urang has consistently failed to…

Urang has consistently failed to maintain my rental property in an appropriate manner and it's ever-changing line up of manager have been really disappointing. I've been trying for more than 3months to get them to fix a number of smaller issues in the flat and they just can't seem to manage it.Most importantly, they've allowed tradesman to enter my home unannounced and without my permission. Don't rent a flat managed by Urang.

Daniel · 3 March 2020

★★★★★ 5/5

Google

We have worked with Urang for many years now on a professional level and have always found them to be organised, efficient and friendly. Very nice people to conduct business with.

Brett · 3 August 2024

★★★★★ 5/5

Trustpilot

Urang Grou[

I've been working with Reline and the rest of the team for some time now, and I've found them all to be extremely efficient, amiable and professional.

Paul · 27 October 2025

★★★★★ 4/5

Trustpilot

Urang Property Management were always…

Urang Property Management were always responsive and helpful during my stay in one of their properties at 55 Cleveland Square in London. I would recommend them to aby prospective tenants.

Morgan · 16 August 2024

★★★★★ 5/5

Trustpilot

Max is really easy to deal with

Max is really easy to deal with, he responds quickly and is fair and understanding.

Rebecca · 17 January 2022

★★★★★ 5/5

Trustpilot

Nice people to do business with

We have worked with Urang for many years now on a professional level and have always found them to be organised, efficient and very friendly. Nice people to conduct business with.

Brett · 29 July 2024