Urang Property Management London reviews

★★★★★ 1/5

Trustpilot

Money grabbing organization who do nothing to help.

Done nothing to help us. Charging nearly £5k annually and have done nothing in over a year to rectify any issues raised. Asking for further payment suddenly. Do not use Urang or you will be out of pocket.

Happy · 26 September 2024

★★★★★ 5/5

Trustpilot

Responsible & Responsive

Unlike you and me, Urang seem to have an appetite for property management and this distinguishes them from the main London estate agencies that evidently feel obliged to offer a P.M. service. Urang have run our conjoined block of 35 flats for over 10 years during which period we have had consistently sound legal advice from Urang and have also been able to control spiralling service costs. We have a good relationship with Urang but that is something both parties have worked to achieve.

Roger · 25 September 2020

★★★★★ 1/5

Trustpilot

Avoid like the plague

A nightmare of rip-offs. Less of a service, more of a purgatory. Dozens of different people will deal with you, so you'll never get any consistency of service or joined up understanding. They cost me hundreds of pounds in solicitors fees when they took four days to respond to repeated requests for information at a time of urgency. Pointing this out resulted in a barrage of excuses and denial. In an entire two years of planning for building works they did not supply all of the owners with the detailed costings, except at the very last minute, yet repeatedly fired out threats of court orders to anyone who didn't immediately pay up in advance.This and various other sly manoeuvres taking advantage of the various different circumstances within the building - culminated in a contract through their close associates pocketing £25k for work easily done at a quarter of the price.If managing agents were regulated these crooks wouldn’t survive. Fortunately every owner in the building agreed to bid them good riddance. My advice with urang is avoid them like the plague., , Update: Urang has replied below with a load of concocted nonsense about a freehold purchase which they had ZERO involvement with. False nonsense, a sneaky attempt at deflection for public consumption. Predictable and consistent behaviour with this brazen, shambolic firm.

D · 15 September 2020

★★★★★ 1/5

Google

DO NOT, under any circumstance choose this company to manage your building. They are a fraudulent company who mask themselves as a building management company. The only thing they successfully manage time and time again is incompetence. 1 star is far too generous for what they provide. They take your money, and you will never ever see where it goes. They are a shambles of an "organisation" whose staff change more regularly than you would believe, clearly due to serious internal issues. If you enjoy paying a service company without receiving any service whatsoever, then search no more. You have been warned.

Z.V.A · 25 August 2020

★★★★★ 1/5

Google

My husband was approached by this company and asked to leave a review, well here it is: They are a dreadful company, do not use! The only thing they are efficient at are sending out invoices - usually for works that are over priced, poor quality or incorrectly undertaken. (Some of their contractors are good but the management company is the problem). They are a nightmare to get hold of and have very little accountability. The only reason they are getting one star is because I cant give them none. I think they are asking people to leave good reviews to get their ratings up so watch out!!!

Charlotte · 25 August 2020

★★★★★ 1/5

Google

I can see I’m not the only one who shares a bad experience with this company. I had the unfortunate experience of having to rent a place that uses them as “building management” (use the term loosely). They seem to reply to more google reviews than emails by the looks of it. I’ve never had such a bad experience with a company, our repair got so bad we had to move. No process or accountability from anyone, I would advise steering clear of these guys if you are able.

Lja · 25 August 2020

★★★★★ 5/5

Trustpilot

Supbrb service

Supbrb service. very friendly knowledgeable and helpful. an asset you Urang

Long · 27 August 2025

★★★★★ 5/5

Google

I’ve been really impressed with the Urang and the support we’ve had with them installing new lights and fixing our electrical wiring issues. Thanks to James Mark and the team for their proactive and great service!

Michele · 26 August 2018

★★★★★ 1/5

Trustpilot

Thieves

Thieves. Invented and bloated billing. No consultation before jobs , no breakdown of expenses on jobs, no proof some were even done. Should be shut and mgt jailed!

K · 4 January 2026

★★★★★ 5/5

Trustpilot

Our property manager Isabel is…

Our property manager Isabel is responsive, diligent and 100% committed to client success.

Jim · 8 March 2023

★★★★★ 5/5

Google

Urang have been managing our block for a number of years now and have always been very attentitive to our needs. Jimmy has been particularly helpful and acted very fast on emergency roof works

Holly · 26 August 2018

★★★★★ 1/5

Trustpilot

1 star

1 starThey don’t answer emails, they don’t operate ethically, they don’t help leaseholders and superficially charge leaseholders of expenses which are unreasonable. Stay away from them, you have been warned...

Alessandro · 4 December 2024

★★★★★ 5/5

Trustpilot

Isabel Pretorius

It is always a pleasure speaking to Isabel and working alongside with her. She is very efficient & thorough in her work.I couldn't recommend her enough, URANGs greatest asset!

AK · 12 December 2024

★★★★★ 1/5

Google

My family have been instructed by Utang that they are not allowed Christmas lights. Simply unbelievable and truly the (lack of) values of this company speak for themselves.

Sam · 25 December 2024

★★★★★ 5/5

Trustpilot

Urang customer service

Title URANG CUSTOMER SERVICEHaving worked with URANG in property management for a number of years in West London I can confirm that that they have consistently demonstrated efficencey,responsiveness and excellent customer service along with a friendly attitude Can you post the above on Google and Trust finder

Tom · 1 February 2024

★★★★★ 1/5

Google

They don’t answer emails, they don’t operate ethically, they don’t help leaseholders and superficially charge leaseholders of expenses which are unreasonable. Stay away from them, you have been warned.

Alessandro · 5 December 2024

★★★★★ 1/5

Google

Really poor service, they don't deserve a star to be honest. They don't pay invoices. Ignore emails and calls. I'm having to result to a small claims court to be paid. Contractor's AVOID!

Jason · 4 October 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. I can't tell you how very useless this management company is. We have had our windows in complete disrepair for over 3 years and being a part of a lease hold group, the management company would be responsible for replacing. We pay an agreed quarterly amount to Urang and we still have nothing. I have gotten three estimates, I have gotten a further three estimates for repair vs. replacement and not even an acknowledgement. DO NOT SIGN UP WITH THIS COMPANY.

Ed · 26 August 2018

★★★★★ 5/5

Google

I wholeheartedly recommend Urang. Our property was being poorly managed for years and, because we didn't qualify for the right to manage, we had nearly given up hope of ever sorting things out. Paul at Urang was recommended to me as someone who could help us appoint an independent manager via the property tribunal. He spent a lot of time meeting and advising us - demonstrating an extensive knowledge of the industry and excellent client care. He also recommended his colleague Tom to us, who carried out a thorough - and very reasonably priced - survey of the building which ultimately strengthened our case. Everyone I dealt with at Urang was friendly, efficient and professional. I'm delighted to say that we were successful with our application - something that would have been impossible without Paul and Urang's help. I look forward to working with Urang in the future.

Michael · 26 August 2018

★★★★★ 5/5

Trustpilot

We change to Urang about a year ago and…

We change to Urang about a year ago and their service is always prompt with good quality. Recently, they provided the assistance and guidance to get the Company reinstated and was fully compliant.

Tomoko · 16 September 2024

★★★★★ 1/5

Trustpilot

Useless & Pethatic

Useless & Pathetic, they are the hardest people to get ahold of and if you do good luck getting anything sorted.Worst thing of them all is the constant increase in service charges. I went from paying £1500 to £3,150 within 1 and a half years.I won't name names now but I've been laughed at while explaining them the issue I was having.

JH · 11 October 2022

★★★★★ 1/5

Google

I don't normally write reviews but I feel I have the duty to warn anyone who is thinking to use Urang as their management company. There are no words to describe how inefficient and negligent these people are. We chased them for 2+ years to get some work done and they weren't able to put 3 quotes together. They weren't able to understand very simple questions and at times come up with stupid lies to cover themself. They have delayed the process of selling 3 of the flats in the building because unable to provide the necessary answers and papers in a timely manner. All the solicitors involved warned all buyers to change management company asap, frustrated by having to deal with them and also because of how our accounts were managed. Given our experience, I don't quite understand how they can possibly have any positive review other than if they were written by themself. We finally changed management company and we are so much happier.

Michele · 26 August 2017

★★★★★ 1/5

Google

Selling my home and Urang are the managing agents. Their delays in delivering the resale pack is a disgrace. They fail on every aspect of being managing agents. Avoid avoid avoid

Gary · 4 October 2024

★★★★★ 5/5

Trustpilot

Chiron is always super helpful and…

Chiron is always super helpful and cheerful to work with.

Rupert · 2 February 2023