Urang Property Management London reviews

★★★★★ 1/5

Trustpilot

Urang - slow and unresponsive property mismanagement

Urang have been "looking after" our building for some time now and sadly, it's like pulling teeth to get anything done. Repairs are just left, they don't respond to calls (Always voicemail, no one answers the phone) and the response to email is also so slow. Some repairs have been waiting for over a year now. If you are looking for a property management company...don't use this one!

David · 18 December 2023

★★★★★ 1/5

Trustpilot

Vile money grabbing company

Vile money grabbing company. The majority of their people aren’t even based in the UK. Hate this company would do literally ANYTHING never to have to deal with them again. If you are considering using them. Think again.

Lemur · 5 March 2026

★★★★★ 5/5

Google

Isabel at Urang is very responsive and does a great job for us. Of course she often has to rely on other people to help get actual tasks accomplished but she keeps track of outstanding tasks and inspires me with confidence that once I have raised an issue it will not be forgotten.

Charles · 23 October 2025

★★★★★ 5/5

Trustpilot

Isabel at Urang is very responsive and…

Isabel at Urang is very responsive and does a great job for us. Of course she often has to rely on other people to help get actual tasks accomplished but she keeps track of outstanding tasks and inspires me with confidence that once I have raised an issue it will not be forgotten.

Charlie · 23 October 2025

★★★★★ 5/5

Trustpilot

Great block manager

I have used URANG Group for many years (15+) and would recommend for residential block management. With such a long standing arrangement, there has been the odd issue but on balance I feel I continue to receive great service from them. Our main point of contact is Ezette who I would highly recommend. She is super receptive and quick to respond to emails and enquiries.

TG · 23 January 2024

★★★★★ 1/5

Google

Not worthy of having “management” in their name - have never known a company that has less of a clue! In the last 5 months, I’ve experienced everything from mismanagement of leaseholder funds, incorrect accounts, ignoring phone calls/emails, lack of transparency and total disorganisation. Would not trust them with your money!

Beth · 4 October 2024

★★★★★ 5/5

Google

The refurbishment of the exterior of our Victorian terraced townhouse was finished on schedule to a good standard. The team of contractors were thorough in their work and polite. James Magenis and Adam Music managed the project very efficiently, responding to questions in a timely and friendly manner.

Ian · 25 November 2025

★★★★★ 5/5

Trustpilot

Parking Issues

I had an excellent experience with Urang, the building management company. They were incredibly helpful and quick to address a concern I had regarding parking. Their prompt and efficient service truly made a difference. A special mention goes to Roaan, whose professionalism and dedication to resolving the issue were particularly noteworthy. It’s reassuring to know that such reliable support is available when needed.

Phil · 29 February 2024

★★★★★ 5/5

Google

Urang Property Services have been absolutely wonderful! Prompt, courteous and professional service. Excellent response and communication. We are so happy that we are using them. A truly 5 star service and very reasonable costs.

Jacqueline · 17 May 2025

★★★★★ 1/5

Trustpilot

"Avoid" is the best word I can summarise with

I'm a new party to a building managed by Urang but it appears they are a law to themselves. A red flag early on when a friend visiting saw the Urang logo by the stairs and said, "this is the worst company I've ever dealt with", an assertion based on her experience from a building she owns in Holland Park. We have appointed a new manager, and Urang is not even moving at a snail's speed in their efforts to assist the new (and very proactive) company from taking over our affairs. This experience should come as a warning - Urang appears hard to get rid of, and we're 2+ months into the changeover with no momentum. A complete disappointment in every interaction. There's more on the matter, but "avoid" is the best guidance I can provide.

Coll · 11 October 2022

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Anna Hunt on several properties, and I can honestly say they’re one of the most organised and professional managers I’ve dealt with. Communication is always clear, and any issues or queries are addressed quickly, which makes coordinating work on site smooth and efficient.

Danny · 23 October 2025

★★★★★ 5/5

Trustpilot

The external refurbishment of our Victorian terraced townhouse.

The external refurbishment of our Victorian terraced townhouse was completed on schedule to a good standard. The team of contractors were polite and thorough in their work. James Magenis and Adam Music managed project very efficiently, responding to our questions in a timely and friendly manner.

Ian · 23 November 2025

★★★★★ 1/5

Google

To all LANDLORDS. Avoid!!! Since Urang started to manage our property service charge went double and exceeded reserve fee demanded from us for another 10 years. You can report problems but they won’t be resolved. We used to have payback, now we have to pay more and more. Worst experience in my life. Make me depressed and anxiously… Please consider twice before you decide to use them.

Norbert · 29 September 2023

★★★★★ 1/5

Google

They're the worst! They've left me hanging on repairs so many times. I've taken time off work to wait for them and they don't show up, even after being reassured on the phone minutes before that an engineer is on the way. To top it all off the upkeep of the property is rubbish. Truly irresponsible and badly run company. I've no idea why the freeholders use them.

Polly · 20 March 2025

★★★★★ 1/5

Trustpilot

THESE GUYS ARE THE WORST!

THESE GUYS ARE THE WORST!Do you like being ignored?Do you not care about security risks in your building?Do you want your service charge to be super expensive?Do you want the account handler of your property to not know the answers to any of your questions?Do you want to be frustrated about every aspect a human being can be frustrated about a property management company?If your answer is yes, then URANG is for you!Get your own living hell of a nightmare property management company today because hey, you just bought your new flat now, why not ruin your own life?!They bring a who cares attitude and are absolute yes men to the freeholder, because you as a resident phha you simply just don't matter. forget receipts or invoices these guys are old school they try to remember every job they do! And with a new account manager a day policy they have they will keep all your property details nice and messy so when it comes to handover no one will know what the hell is going on!

Rodrigo · 20 July 2022

★★★★★ 1/5

Google

Unresponsive and unfair

Kate · 3 October 2026

★★★★★ 5/5

Trustpilot

Roaan Piek is the best always support…

Roaan Piek is the best always support replies to emails and understand situation, Thanks a lot for your great service

Giorgi · 26 July 2023

★★★★★ 5/5

Trustpilot

The service from the company…The company secretarial administrator

The service from the Company Secretarial Administrator was excellent, prompt and very helpful

Rosemary · 22 May 2025

★★★★★ 5/5

Trustpilot

Urang has helped us set up the RTM…

Urang has helped us set up the RTM company very smoothly, as well as transferring the management from the previous company to our RTM. They are very patient and reply to emails very promptly, which is very reassuring. Would recommend them to everyone who is currently suffering from poor management company.

Yuet · 10 July 2024

★★★★★ 1/5

Trustpilot

They do absolutely nothing

Urang took over management of a small block that I own a flat in over a year ago. Since then they have done virtually nothing apart for issue bills. The lift was reported broken last July and it's still not working. The block remains in a state of disrepair and neglect. Incredibly slow response and then no follow up. I cant think that a management company could be any worse.

Roger · 3 April 2023

★★★★★ 1/5

Trustpilot

This company talks a good game and does…

This company talks a good game and does very littleThey charge a fortune and provide very little Our building looks a mess and we pay a very high service chargeHave a look at the building - it is still a messPalace view apartments in East MoseleyI hate the way they say they are going to do the works and then they don't or just do it really badlyWe are starting legal action and hoping to change our managing agents as they are useless and unhelpful I could not recommend this company and we are a property investment company with a sizeable and diverse portfolio but Urang give us the worst service out of them all

Sean · 1 December 2021

★★★★★ 5/5

Google

Extremely professional and focused service from Tattie over the last three years. She has strong property knowledge, responds quickly and a strong personal ethic and character. Having dealt with Tattie she represents Urang in the best light possible.

Joshua · 25 August 2020

★★★★★ 5/5

Trustpilot

Urang has been very good in terms of…

Urang has been very good in terms of managing our flats and we continue to have a good working relationship. Beatrice who is my point of contact is always available and gets any issues sorted quickly and professionally.

Tam · 9 December 2025

★★★★★ 1/5

Google

Absolutely diabolical. No one replies. They demand rent and detail an email to express any queries and no one replies. They add sinking find costs onto your service charge with no explanation when challenged. Complete silence treatment. Avoid them at all costs.

Vishal · 4 October 2024