Urang Property Management London reviews

Dear MichelaWe are sorry about your experience and would like to look into the concerns you have raised. Could you please provide us with more information about what you mentioned so that we can do so? You can email onlinereviews@urang.co.uk.Kind regardsJessUrang Customer Satisfaction Coordinator

Dear Veronica, Thank you so much for your kind feedback! We’re really pleased to hear you had a positive experience and that Crische was able to help. Your support means a great deal to us. Kind regards Thobeka Urang Customer Satisfaction Coordinator

Dear John Procter, Thanks so much for the great feedback! We’re delighted to hear that Crische was quick and professional in handling your accounts query. Thank you for placing your trust in us. We’ll be sure to pass this on to her! Kind regards Thobeka Urang Customer Resolution Associate

Dear WaleedThank you for your kind words. It is much appreciated by UPM as a whole, as well as Susan Bantjes. I have passed this on to her.We look forward to maintaining this positive working experience.Kind regardsJessCustomer Satisfaction Coordinator

Dear Joseph Haim, Thank you so much for your lovely review! We’re really happy to hear that our team could help and that our practical approach got your boiler back up and running. We truly appreciate your support, and if you ever need us again, we’re always here to help. Kind regards Thobeka Urang Customer Satisfaction Coordinator

Dear JacquelineThank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our team. Your satisfaction and kind words motivate us to keep delivering exceptional service. We look forward to continuing to work with you!Kind regardsJessUrang Customer Satisfaction

Dear Nahid, Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’ve been happy with our management of your block over the past three years, and it’s wonderful to know that the improvements made have been well received by everyone. Feedback like this truly means a lot to us, and we’ll be sure to share your kind words with the team. Thank you for your continued trust and support, we’re proud to work with you! Kind regards Thobeka Urang Customer Resolution Associate

Hey SimonAlways a pleasure to work with such lovely clients such as yourself 😊 and glad you are happy with our service at Urang Property Management.Of course, let me know if you ever need anything.TattieTeam Leader, Urang Property Management

Hi Steven. We are sorry to hear your comments and will be in touch directly to discuss your concerns.Urang Group

Dear Mr Gill Thank you for taking the time to leave us this positive feedback on the transition over to Urang and the improvements we have made. We look forward to a continued positive experience! Kind regards Jess Urang Customer Satisfaction Coordinator

Dear Mr GillThank you for taking the time to leave us this positive feedback on the transition over to Urang and the improvements we have made.We look forward to a continued positive experience!Kind regardsJessUrang Customer Satisfaction Coordinator

Dear Mrs Brinsmead. Thank you so much for taking the time to share your positive experience working with your property manager.We appreciate your kind words and have passed your review to your Property Manager.Thank you.Kind regards,Urang Group.

Dear Sophie Thank you for your review. We are truly sorry to hear about your dissatisfaction and understand how frustrating it must feel. Your experience does not reflect the standard of service we aim to provide, and we take your feedback very seriously. Our property manager has prioritised addressing the issues at your block and will be reaching out to you directly today (19/11/2024) to try resolve matters. We apologise for any missed communications or delays and are committed to ensuring clear and timely updates moving forward. We appreciate your patience and the opportunity to improve your experience with us. Kind regards Jess Urang Customer Satisfaction Coordinator

Dear Ruth, I am sorry for the delay in fixing the intercom and for the poor communication you experienced. I can understand your frustration, and we apologise for the inconvenience caused by this situation. I wanted to confirm that your intercom was repaired on Wednesday, 11 September 2024. If there are any further issues, or if you need assistance, please don’t hesitate to contact me at onlinereviews@urang.co.uk. Kind regards, Jess Urang Customer Satisfaction Coordinator

Dear G Y.We are delighted to hear that your property is being managed smoothly.Thank you for choosing Urang as your property management agent.We look forward to better our services and working hard for you.Please don't hesitate to reach out to Chris if you require any property management services.Thank you.Urang Group

Dear Sophie Thank you for your review. We are truly sorry to hear about your dissatisfaction and understand how frustrating it must feel. Your experience does not reflect the standard of service we aim to provide, and we take your feedback very seriously. Our property manager has prioritised addressing the issues at your block and will be reaching out to you directly today (19/11/2024) to try resolve matters. We apologise for any missed communications or delays and are committed to ensuring clear and timely updates moving forward. We appreciate your patience and the opportunity to improve your experience with us. Kind regardsJessUrang Customer Satisfaction Coordinator

Dear Reviewer We are sorry to hear about your negative experience. However, we have not been able to locate you in our database. We would appreciate it if you could email us at onlinereviews@urang.co.uk to address your concerns. Please know that the people who have posted good reviews have done so because they have, in fact, had a genuinely good experience with us. We certainly do not fabricate reviews and do not appreciate the hard work of our employees being tarnished with such remarks. Kind regards Jess Urang Customer Satisfaction Coordinator

Hi John.Thank you so much for your positive review.We have shared your kind words with your Property Manager.If you have any more feedback or need assistance, don't hesitate to reach out.Have a fantastic day!Kind regards,Urang Group

Dear Jennifer. We appreciate you taking the time to share your feedback about your experience, and we apologise for any inconvenience or dissatisfaction you may have experienced.We encourage you to contact our Urang Head of Client Services at joe.roberts@urang.co.uk to look into this matter and see how we can assist.Best wishes, Urang Group.

Dear D Beale, We appreciate your kind words and have passed your positive review to Danielle.We thank you for your service and look forward to continuing to work hard for you.Best wishes,Urang Group

Dear Mr MoneyI am posting the same response for all the reviews we have received from all the neighbours at your block. We have been very distressed by this situation with the lift over the past months. There is a comprehensive and expensive contract with Otis, who has attended several times and failed to repair it promptly. We suggested that leaseholders chase them also, as it was hoped that this would aid us in getting them to take action. We sent out an alternative lift company to evaluate, and they told us Otis had propriety technology on site. We have since found a third party who can solve the problem, and they confirmed that the repair has been booked for Tuesday, the 27th of February 2024. We hope this concludes the ongoing issues. We can completely understand the frustration of leaseholders and tenants leading to poor reviews of this situation. We have spent many hours trying to get information from Otis and escalated to the highest of ranks. This lift contract is up for review, and we have decided, based on recent experience with Otis, to give the maintenance contract for this block to an alternative company for the upcoming year.If there is anything further, please do contact me at customerfeedback@urang.co.uk. Kind regards Jess Customer Satisfaction Coordinator