Urang Property Management London reviews

★★★★★ 1/5

Google

These guys are a complete bunch of crooks. And totally incompetent. Did a terrible job of the exterior of our building (a contract which they gave to their sister construction company!) and made repeated excuses to never come and fix the issues. Couldn't even do a simple job of getting a party wall repaired. Regarding external refurb, we subsequently got independent surveyors to review their work and they were appalled by what Urang had done. Imagine putting up scaffolding on a 4 floor building..and not bothering to even check the state of the roof tiles or guttering! Paul Weaver will no doubt turn up on this forum and make various excuses, including the fact that some of the Directors were rude to his team blah blah - but the bottom line is that they did a total hash of a what was a very simple external refurb. I really wouldn't trust these guys with anything. Happy for anyone to reach out to me and I can send them some of the Urang correspondence so they can see for themselves the level of 'professionalism' these guys show.

S · 26 August 2018

★★★★★ 5/5

Trustpilot

Our urang property manager Kari is very…

Our urang property manager Kari is very helpful and always prompt. We have a good working relationship and she always ensures that all leaseholders are happy with the work that urang carries out on regular basis.

ERVIN4782 · 25 July 2024

★★★★★ 5/5

Trustpilot

A Managing Agent That Exceeds Expectations

Moving into a new flat invariably throws up a myriad of small and big issues. The team at Urang, with Aluve Vuntu as my regular contact, has far exceeded my expectations in addressing all my concerns. Each email was responded to promptly, clearly, and patiently. Urgent matters were reacted to with speed and sensibility. I and my flat have felt absolutely taken care of.Though not all matters have been resolved at the point of writing this, their actions and ways of working todate fill me with good confidence.

Karen · 28 September 2024

★★★★★ 1/5

Google

Please do avoid Urang at all costs. They avoid any phone calls and the property managers are almost impossible to get hold of. Urang promise so much but have never delivered once. From basic things such as getting builders to do works, they tell you that someone will arrive on a specific day, they inevitably do not turn up and then Urang will ignore all emails and not update you leaving you ignored and your problems unsolved. We have, on multiple occasions tried to meet them in person as we can’t get through to them on emails for phone calls but they avoid this at all costs. Our property manager, has told us incorrect figures as to how much money is in our accounts, taken weeks to pay invoices and never wants to do anything that would help. There are also a number of suspicious charges to our account that no one has ever seemed to approve such as H&S costs. They also charge for out of hour services which they do not do! No one has ever picked up a phone or done anything out of hours yet they still charge for this. There are so many more things I could go on to say such as taking 2 weeks to action the money being transferred to new management. Please avoid.

John · 25 September 2024

★★★★★ 5/5

Google

Speedy and responsive service from Crische Etzebeth in the Urang Company Secretarial department. Helped sort out our shareholding in a quick and efficient manner.

Andrew · 10 May 2026

★★★★★ 5/5

Google

Our property manager Kari has been excellent with us leaseholders. We have a great working relationship and block has improved a lot since urang took over. Always willing to help and always prompt with responses.

Ervin · 27 July 2024

★★★★★ 5/5

Trustpilot

The team did a great job decorating the…

The team did a great job decorating the outside of our terraced townhouse; James Magenis and Adam Music were both very friendly and worked very professionally on the project.

John · 11 November 2025

★★★★★ 1/5

Trustpilot

Before having anything to do with Urang…

Before having anything to do with Urang please think carefully, we have had a horrid time over the years with absolutely no service received for ridiculous management fees . They ignored tribunal rulings, issued duplicated invoices , changed managers on several occasions and just pointed us to the freeholder every time we challenged them . Also check that your on hand dedicated expert is actually not working remotely from South Africa! £20,000 in solicitors fees later we managed to escape only by selling to the freeholder as a group so no one was left behind . We are still owed service charge overpayments but decided to put this all behind us , be careful and think twice

A · 10 September 2024

★★★★★ 1/5

Google

Urang took over managing our development in May 2025, sent a bill for the 6 month period recently which was a 160% increase from before. Clearly an error had occurred but took several lines of communication to resolve after been told on numerous occasions that it was correct. They don't answer the phone, don't reply to emails and don't return calls. Much preferred our old company but we didn't have a choice in the changeover. Having to deal with this company in the future does not fill me with ANY confidence.

Rhiannon · 9 October 2025

★★★★★ 1/5

Google

Strongly recommend avoiding this property management company. As a former director on the board overseeing the development they managed, I can confidently say they are among the worst in the industry. They lack awareness of ongoing issues within the development, despite receiving numerous complaints from residents. Additionally, there is no effective framework in place for raising and tracking issues with Urang. They serve as a costly resource on the company accounts without delivering any real value.

ZK · 3 November 2024

★★★★★ 1/5

Trustpilot

strongly recommend avoiding this…

strongly recommend avoiding this property management company. As a former director on the board overseeing the development they managed, I can confidently say they are among the worst in the industry. They lack awareness of ongoing issues within the development, despite receiving numerous complaints from residents. Additionally, there is no effective framework in place for raising and tracking issues with Urang. They serve as a costly resource on the company accounts without delivering any real value.

Anonymous · 3 November 2024

★★★★★ 1/5

Trustpilot

If incompetence was a sport, they'd be champions

I've never dealt with a more incompetent property management company ever before. The property they are supposedly meant to manage is very poorly run, with the account manager not responding to emails or taking any action from complaints raised by residents.From stolen parcels to the lift being out of service for over 3 months, the issues just keep piling up. The main entrance door has been broken for weeks, allowing strangers to freely enter the building. This has led to bike thefts, making residents feel unsafe in their own homes.To make matters worse, the bins are constantly overflowing, creating an unhygienic environment. The smell is unbearable, and it's attracting flies into the flats and rats around the property. It's shocking that a property management company can be so negligent and indifferent to the well-being of its residents. Avoid this company at all costs.

Panos · 14 August 2024

★★★★★ 1/5

Trustpilot

Complaint about Accounts Manager - I don’t know her name but she has a strong South African accent.

The reason for writing this review is to provide feedback on a member of the Accounts team. I do not know her name but I believe her to be the Accounts Manager and she has a strong South African accent. I have been out of work for 6 months and called her a few months ago to say that due to my circumstances I was going to struggle to pay the £3,000 management fees for the first 6 months period of 2024 but as soon as I was back in work I would pay it in full. Her response was that’s not our problem you need to find a way to pay it. You can write a letter to the Directors but they will also want the payment in full. I explained that my priority was to pay my mortgage, food, electricity etc., and could URANG not put a hold on my payments for 2 to 3 months. She then continued to say that as I wasn’t able to pay the first 6 months payment she wanted the payment for the other 6 months so I now owed £6,000. I explained that the remaining amount was not due until the end of December. She said that as I was a credit risk she wanted the payment to be made in full. I said that I was now being treated differently to other residents. I have always paid my management agent fees and have been a resident for 25 years. She said this was not URANG’s concern. She wanted the £6000 paid in full and I should have saved some money before losing my job. She once again told me I could write to the Directors but they would share her view. Her tone was cold, heartless and she showed absolutely no empathy. I was clearly starting to be tearful on the call but her tone continued to be harsh throughout the call. I have never been out of work until this period but large companies are laying off people at all levels. Everyone I spoke in other companies were sympathetic and prepared to work out a financial plan apart from URANG and this woman. I came of this call extremely upset. I recommend URANG start recording all calls she makes going forward.

Anonymous · 3 August 2024

★★★★★ 4/5

Google

The main contacts for my block from Urang are Max Raymond and Isabel Pretorius. Max is on site once a week which is helpful when we need to catch him in person to discuss matters, although he can be hard to get hold of via e-mail or phone as he looks after multiple properties and is very busy! Isabel has been pleasant to deal with - eager to help, responsive to phone calls and emails and helps get Max's attention on any urgent items. Thanks for all the assistance.

Dori · 25 August 2023

★★★★★ 1/5

Google

Moved into a brand new property 8 months ago. Fixtures broken when moving in. No intercom for our flat meaning we miss deliveries and the postman constantly. Over a dozen emails sent and not one reply adressing the issues raised. Emails were sent daily and all have been ignored. They did find time however to email and demand more money in the form of service charge. Appalling service. Absolutely abhorrent. Wish we never completed on a building managed by them. Urang do not care to uphold their end of their contractual liabilities. I'd steer well clear if you can. If you can't, expect to be ignored and treated like you are irrelevant- unless they want more money from you!!!!

Justine · 25 August 2023

★★★★★ 4/5

Trustpilot

Washeema has been great in helping me…

Washeema has been great in helping me with the accounts and finance side of the business - would definitely recommend her services for those who want a helping hand with a new accounts system.

Rupert · 21 August 2025

★★★★★ 5/5

Trustpilot

Isabel Pretorius was excellent

Isabel Pretorius was excellent, her responsiveness to my requests for help was much appreciated especially because she was covering our usual building manager's absence - thank you Isabel!

Minaxis · 16 October 2025

★★★★★ 1/5

Google

It is truly impressive how incompetent these people are. We’ve been waiting on a new key for OVER A YEAR now. This should be the easiest thing ever to manage, it’s a security key we are unable to get cut ourselves so we are stuck relying on urang. They literally just ignore you and deflect when you get in touch. I cannot possibly overstate how much I would implore you to avoid this company. Genuinely hopeless

Dylan · 16 October 2025

★★★★★ 4/5

Google

It is with great appreciation that working with Ms. Isabel Pretorius of Urang for her outstanding performance, professionalism, and dedication in her role. Throughout her service, Isabel has consistently demonstrated excellent organizational skills, reliability, and a proactive approach to her work. She handles her responsibilities efficiently and ensures that all tasks are completed to the highest standard. Her attention to detail and commitment to maintaining quality in every aspect of her work are truly commendable.

Basharath · 23 October 2025

★★★★★ 1/5

Trustpilot

Not recommended

Urang are supposedly carrying out a full complaints process including at the most senior of levels, but have assumed no responsibility for anything. For this reason we are likely to escalate the complaint externally - the response via their online services is of no value.Urang have disappointed on many aspects of building management. We sympathise with their other clients who express the same.Urang are slow to respond even in urgent situations such as the recent collapse of a party wall to the front of our garden. Urang put forward a Legislative Health & Safety Assessment that is not even relevant to our building. They continue to do so, despite our own verification with the FIA.Urang have failed to represent our interests in a crucial part of a subsidence insurance claim. This would have resulted in a large and unnecessary expenditure had we not rectified it directly with the insurer.All of this is in addition to years of chase ups for a variety of issues. We therefore would not recommend them.

Insight · 4 July 2024

★★★★★ 5/5

Google

Kind, responsive, flexible and helpful staff. I was arranged and provided with an excellent quality of admin service and a door repair and adjustment service. Overall my encounter with the company has been very positive for the last 1.5 years including concierge services and other property management and maintenance services. They look after the building and surrounding areas (including the gardening 😍) and residents ensuring health and safety of everyone and a pleasant place of residence. Concierge staff on site are always helpful and kind. A big thank you to staff at Urang. 🌟🌟🌟🌟🌟

Me · 25 June 2024

★★★★★ 5/5

Google

Big thanks to Tomas who carried out some renovations and maintenance inside our flat, and Ken for a swift and pleasant booking process! Arrived early, excellent attention to detail on the paint work, and assembling and putting up some fittings and furniture. Tidied up after his work was complete which was a pleasant bonus to come back to a lovely flat. Flat looks great now. Highly recommended :)

Chris · 25 August 2020

★★★★★ 1/5

Trustpilot

They do nothing, expensively

In one full calendar year I have paid them thousands of pounds and asked them to do one thing - to address a pretty bad leak on my outside wall. They made zero progress on this issue, didn't answer the phone, didn't answer emails, and the longest email I had from them was 11.5 months in when their credit controller sprang into action to query why I had withheld my final month's service charge and threaten to pass me to a debt collection agency. Amazingly, that person answered the phone first time. They promised to get me an update on the leak. I paid the service charge. I never received the update. Zero stars if I could.Edit 27 May 2024: we have given notice we are using a different company going forward but I did just write an email to the address given below to give them private feedback. The email bounced.

Al · 27 May 2024

★★★★★ 1/5

Google

I would give zero stars if possible. This agency has absolutely zero interest in doing their job. They take weeks to reply emails (if they ever do), they tell you they will fix something and then ghost you…I have bought a flat a year ago and barely seen anything being taken care of in the block. Doors not locking, a lift that’s out of order for a year (even though neighbours already paid for it to be fixed), once a month block “cleaning” (of brooming can be considered cleaning)… best of all, we have a communal garden where grass has grown over 1mt tall, I have been asking for someone to come and mow the lawn for three weeks now, all they say is “I asked someone to go already…” and after three weeks the grass keeps growing. Pathetic and insulting how a company can ignore the people they charge (really high annual service charges) to serve and get away with it because they don’t even pick up the phone.

Federico · 26 May 2024