Urang Property Management London reviews

★★★★★ 1/5

Google

Absolutely terrible service, 3 week gaps between emails. Have mould and damp in a new build for two years with two young children, drainage issues, no car chargers, communication is non existent. Main door to the building doesn’t work but obviously safety ain’t that important. Genuinely the worst company I have ever dealt with. To be fair they did email me 4 times in a day once but that was for their 3k service charge, paid it not heard back since.

Boldasbrass · 26 May 2024

★★★★★ 1/5

Google

Avoid. Charged extortionate amounts for service charge on services that were not taking place. Never replying to emails, no transparency in regards to what I was actually paying for.

Isabel · 26 September 2026

★★★★★ 5/5

Trustpilot

Chris Lombard is the contact for our…

Chris Lombard is the contact for our contract with Urang. Our contract has been active for the last 10 years.When Chris joined and took over our contract we noticed a great improvement.He is always available, efficient, polite and controls the costs and works with due diligence.

Mr · 4 July 2023

★★★★★ 1/5

Google

In one full calendar year I have paid them thousands of pounds and asked them to do one thing - to address a pretty bad leak on my outside wall. They made zero progress on this issue, didn't answer the phone, didn't answer emails, and the longest email I had from them was 11.5 months in when their credit controller sprang into action to query why I had withheld my final month's service charge and threaten to pass me to a debt collection agency. Amazingly, that person answered the phone first time. They promised to get me an update on the leak. I paid the service charge. I never received the update. Zero stars if I could.

Alex · 27 April 2024

★★★★★ 1/5

Google

Absolutely dreadful - I'd give zero stars if I could. My freeholder terminated our contract with Urang 10 weeks ago, but despite repeated chasing by him and by the three leaseholders (I'm one), they're still hanging on to £4,500 or so of our building's sinking fund, which they owe us back. Emails are not responded to and calls go unanswered - we're now becoming very concerned that they will never return our money. Please don't trust them with a penny!

Emma · 26 April 2024

★★★★★ 1/5

Google

In one full calendar year I have paid them thousands of pounds and asked them to do one thing - to address a pretty bad leak on my outside wall. They made zero progress on this issue, didn't answer the phone, didn't answer emails, and the longest email I had from them was 11.5 months in when their credit controller sprang into action to query why I had withheld my final month's service charge and threaten to pass me to a debt collection agency. Amazingly, that person answered the phone first time. They promised to get me an update on the leak. I paid the service charge. I never received the update. Zero stars if I could.

Al · 26 April 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars then I would

If I could give 0 stars then I would. Property is very poorly managed, from broken lifts and locks on the main door, to rat and fly infestations from the overflowing bin area. Constant theft occurs and requests for CCTV have not been answered. After tenants began leaving bad reviews the property manager has now responded to some issues with a plan, so hopefully the actions within this plan are actually carried out.

KL · 16 August 2024

★★★★★ 1/5

Google

Would leave zero stars if I could. Absolutely appalling service. Ignores emails and calls, gaslights, delays, obfuscates, lies, and then charges you for the pleasure of it. Avoid this company. Edit: Hilariously the response below from Urang is the fastest I've received to date (albeit copy-pasted and meaningless). I haven't heard from them in weeks and today they didn't show up to an agreed meeting. Laughable.

Stanley · 16 November 2024

★★★★★ 1/5

Trustpilot

Terrible accounting skills and poor response rate

Due to poor response rate, I have to write here to get some kind of adequate reply. Urang customer feedback/complaints team - please respond to me. I have sent many emails to our building's agent, AG, regarding the annual budget of the service charge, yet she has not sent back the finalised budget that we freeholders amended and is overcharging us. She keeps sending back the same invoice, then not just for 1 quarter but 2 quarters when this is too early. We then received a credit control email from your debt collection team. I wrote back to them 9 days ago asking to put in a formal complaint yet I have received no response. I emailed urang customer feedback 3 days ago, but no response. Given the urgency of the situation I expected an immediate response. You will find my emails from JF.

JF · 16 March 2024

★★★★★ 1/5

Trustpilot

AVOID at any cost, utterly useless and fraudulent!

Absolute fraudsters and company to avoid. Charge us service charge but provide not even minimum level of service. Those positive reviews clearly look fake. We decided to change property management company to get a better level of service in what was a relatively well maintained development. What a mistake to have unfortunately come across Paul Cleaver who is utterly useless. We have not heard from him since he manipulated us into singing the contract. He does not respond to any emails and leaves his handful of incompetent staff to do daily damage and disservice to the development. As all things usually come from the top in any company (and I can not call Urang a company) staff is generally trained to be rude and manipulative.They simply do not care, do not look or even undertake basic maintenance that the development needs.Staff turnover at concierge level is extremely frequent as they are faulted for everything that goes wrong by the PART TIME (4 hours a week max at the development) development mangers that seem to last a bit longer but change every few months in the best case.We have had more staff turnover with Urang in the past year and a half than in the past 18 years with previous company easily.Avoid Paul Cleaver and Urang at any cost as they seem to be well trained on cashing in and destroying whatever is functional in the shortest possible period of time. This scale does not go negative unfortunately, so I have to give it 1

Boris · 10 March 2024

★★★★★ 3/5

Trustpilot

Mixed Review With An Improving Ending

Urang took over management of the block in 2023 and our experience was not very good from the outset. We have had about 5 different account managers already along with a range of issues and have had to raise formal complaints.

JCunniffe · 8 September 2025

★★★★★ 1/5

Google

It's hard to believe that this company is allowed to operate. We have had this bunch sharks foisted upon us by our freeholder and they have caused untold stress and have had to put in countless hours fighting their financial demands. They essentially concoct work that doesn't need to be done and use their own overpriced contractors to undertake the work, then aggressively pursue their unjust fees. They are a really bad stain on the industry. Avoid at all costs.

Jtr · 26 February 2024

★★★★★ 1/5

Trustpilot

This company is the most unresponsive and unhelpful company !

This company is the most unresponsive and unhelpful company ever. The lift in our building has been broken for four months. All the flats in our building have been trying to get Urang (who manages our building) to do something about this, but we have had no luck. Some of our neighbours call daily even. Appalling. Nothing is going to get resolved, our calls are being ignored, or we get told to 'call back next week' every time. Don't hire Urang for your property management. So unhelpful.

A · 2 February 2024

★★★★★ 1/5

Trustpilot

Terrible experience with the management…

Terrible experience with the management of my block. Most leaseholders sharing the same feedback. Completely unresponsive, lack of updates regarding important issues like cladding remediation, service charges, significant delays or lack of supplying documentation as part of sale process etc

Christoforos · 3 September 2025

★★★★★ 1/5

Trustpilot

Continue stress.

This company continues to put my partner through stress.

YK · 27 May 2026

★★★★★ 1/5

Trustpilot

Urang Property Management is dangerously negligent

Urang Property Management's incompetence in addressing critical issues, such as a malfunctioning building lift, is nothing short of appalling. Despite the evident dangers to a pregnant woman and a disabled individual, the company has displayed a shocking lack of responsiveness and empathy. Their consistent failure to organize repairs over a three-month period, coupled with a refusal to take responsibility or show any initiative, highlights a disturbing pattern of negligence.The apathy towards the well-being of residents forced to navigate stairs in such circumstances is unacceptable. Instead of proactively addressing the situation, Urang Property Management seems more inclined to shift blame onto other service providers, further emphasizing their lack of accountability.The company's apparent disregard for urgency and care is not only disappointing but also potentially dangerous. Such a blatant disregard for residents' safety and well-being raises serious concerns about their ability to effectively manage any property. With a track record like this, it's foreseeable that Urang Property Management may face significant consequences, potentially leading to their collapse.In light of these issues, property owners should think twice before entrusting their properties to a company that has demonstrated a complete failure in fulfilling its responsibilities. The lack of fulfillment in their services suggests that engaging with Urang Property Management could result in more problems than solutions. This company falls far short of the standards one would expect in property management, and I strongly advise against any association with them.

Matthew · 22 January 2024

★★★★★ 5/5

Trustpilot

Property Maintenance

I have used Urang frequently over the last 9 months for the property of an elderly gentleman. The work has varied from electrical checks, window repair, garden waste removal, drainage repair, carpentry etc. Every specialist they send has been excellent - punctual, thorough, respectful, trustworthy and effective. My dedicated Urang manager is also excellent, I always feel we are safe in her hands. I can not recommend Urang highly enough.

Sophie · 29 July 2024

★★★★★ 5/5

Trustpilot

Great Service

We have been working with Urang for quite a few years now, and I can say that their service has improved over time. Cailyn Paulse provides prompt and excellent service, and we truly appreciate her support and dedication.

RS · 16 September 2025

★★★★★ 1/5

Trustpilot

Avoid using this managment company

The company hardly ever respond and the services surge YoY, and they take age to take action to solve the issue that cost us leaseholder lot of expense. And the contractors they have been employed are very expensive

Joey · 13 September 2025

★★★★★ 1/5

Trustpilot

Terrible management, horrible staff and unbelievably poor quality of work

As some other reviews have also stated - I would also give Urang Property Management Zero Stars if I could. They are charlatans.There customer service is terrible, the staff and managers are rude and they do not reply to email or phone calls. They are rude and patronising.Since taking over the property management of our block they have nearly doubled our service charge and have not provided suitable evidence of the charges despite multiple requests to do so. From speaking with contractors on site they appear to be inflating the cost of work and keeping the additional amounts for their profits in addition to their annual fee which should cover the administration of managing the contractors.I would recommend everyone who is serviced by this company pay close attention to the work, its quality and the accounting carried out by this firm.Our block is seriously taking this company to tribunal.

GeoGirl · 31 December 2023

★★★★★ 1/5

Google

Honestly one of the worst, They never replied to any emails from either me or the agency. There was a massive leak with black mold into one of our bathroom when we have moved in, they promised us that it will be solved before we move in, well, 6 months in of living in there and they still haven't managed to do anything about it. Agency keeps on trying to push them, but they never actually respond. Completely ignored my partner about another inquiry for months, we are still waiting for an answer.

Adéla · 25 August 2022

★★★★★ 1/5

Trustpilot

Would not recommend

Not a great experience with them - very slow to get back to you when you need them but the first to chase if anything is due. Lack of transparency in costs and overall dissatisfied. Would not recommend.

Leaseholder · 4 September 2025

★★★★★ 5/5

Trustpilot

Excellent service

Always super happy with the Urang service. Professional workers who solve issues in double quick time to a high standard. Tomas, the handyman recently fitted a door and key code in order for us to securely undertake our operations in a warm environment. He did the job with min fuss and to a really high spec. Thanks Tomas

Matt · 24 November 2020

★★★★★ 1/5

Trustpilot

THE WORST

It’s hard to imagine a company performing worse than this. I’m surprised they’re still operating.

Newday · 21 March 2026