Urang Property Management London reviews

Dear Reviewer I apologise that you have had an experience with us that has left you dissatisfied. Your Property Manager made an effort to reach out to you to find out what your rating was in connection with on 3/04/2024, but has yet to have a response. We would like to hear from you in order that we may have the opportunity to resolve this and improve our service. If you'd be willing to do so, please send an email to onlinereviews@urang.co.uk with details of your concerns. Kind regards, Jess Customer Satisfaction Coordinator

Hi Tanya I understand we no longer manage that block you live in and that there still may be things that have left you not feeling satisfied with our service. I would very much appreciate it if you could send me and email to discuss what these concerns may be so that we can improve our service with our current clients. My email is onlinereviews@urang.co.uk Kind regards Jess Urang Customer Satisfaction Coordinator

Dear ReviewerThank you for your positive feedback.Please email me at customerfeedback@urang.co.uk so that I can personally thank you and pass on your feedback to the relevant Team member.Kind regardsJessCustomer Satisfaction Coordinator

Hi Kamal Thank you for taking the time to rate us. If you have any feedback that may be useful for us to improve our services, please send us an email to onlinereviews@urang.co.uk. Kind regards Jess Urang Customer Satisfaction Coordinator

Hi Justyna Thank you for taking the time to rate us. If you have any feedback that may be useful for us to improve our services, please send us an email to onlinereviews@urang.co.uk. Kind regards Jess Urang Customer Satisfaction Coordinator

Hi Ryan Thank you for taking the time to rate us. If you have any feedback that may be useful for us to improve our services, please send us an email to onlinereviews@urang.co.uk. Kind regards Jess Urang Customer Satisfaction Coordinator

Dear Alice Thank you for taking the time to rate us. If you have any feedback that may be useful for us to improve our services, please send us an email to onlinereviews@urang.co.uk. Kind regards Jess Urang Customer Satisfaction Coordinator

Dear Terry, for us to have a better understanding of your matter and address it properly, please contact our head client relationship at joe.roberts@urang.co.uk. Thank you. Urang Group

Dear Reviewer, We are sorry to hear that you have had such a frustrating experience, and we apologise for the lack of communication on our part. There have been some internal changes that might have caused delays in communication, we understand that this is not an excuse, but we can assure you that we are taking the necessary steps to rectifying these issues and improve our communication. Our lift contractor attended the site on Friday, 16 August 2024, and carried out the necessary repairs. The lift is now in working order. We are also exploring ways to improve security, including obtaining quotes for additional CCTV cameras and fob readers for the bike storeroom. Additionally, we are addressing the cleanliness and pest issues of the building with a deep clean scheduled and ongoing rat treatment at the block, which will be monitored to gauge how effective they are. We are committed to improving both our service and communication. Your feedback is invaluable, and please rest assured that we are making every effort to resolve the concerns you have raised. Kind regards Jess Urang Customer Satisfaction Coordinator

Hi Lucy, I'm sorry to see you left us a 1 star review. However, we cannot locate you on our system and so we want to be sure of the legitimacy of your review. I'd encourage you to reach out to me personally so my team and I can locate you on our system and dig into your case. Paul Cleaver (CEO, The Urang Group) 020 7751 8356 paul.cleaver@urang.co.uk

Hi Declan I'm sorry to see that you've left us a 1-star review. There doesn't appear to be any comments so I'd encourage you to reach out to me personally to provide your feedback so I can help to resolve it. Paul Cleaver (CEO, The Urang Group) 020 7751 8356 paul.cleaver@urang.co.uk

Hi araleh06, I'm sorry to see that you've left us a 1-star review. You haven't added any comments so I'd like you to reach out to me personally to provide your feedback so I can then help to resolve it. Paul Cleaver (CEO, The Urang Group) 020 7751 8356 paul.cleaver@urang.co.uk

Hi Colin Please do contact me on the details below to let me know what it is you may be frustrated with? If there is anything I can personally help with, I will endeavour to do so. Regards, Joe Munday (Head of Property Management ) 020 7610 8316, joe.munday@urang.co.uk

Hi there, Thanks for the positive review of Urang, it means a lot to us and glad we're providing you a great service :) Paul Cleaver (CEO, The Urang Group)

Hi Dixon, It seems we've fallen short of our high standard here from your review. Please reach out to me personally so I can work with you to improve your experience. Paul Cleaver (CEO, The Urang Group) 020 7751 8356 paul.cleaver@urang.co.uk

Dear Laurence, Thank you for your review, Unfortunately, we do not have any information from your review if you would like to get in contact we would be delighted to help you further. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk