Urang Property Management London reviews

★★★★★ 1/5

Trustpilot

Failed to pay our building communal…

Failed to pay our building communal electricity bill in time, despite multiple residents notifying them. Our building had no communal electricity for well over 3 months. A long time to get a response, and dramatically increasing costs in a short time despite mistakes. Would give zero stars if I could.

Thomas · 30 September 2026

★★★★★ 1/5

Google

09/04/25: I reported a rough sleeper to my supposed block manager - she is elusive at best. I copied in her manager and their manager last Saturday. I have received no reply. We pay over £20,000 in fees to this company for 'nothing'. DO NOT ENGAGE WITH THIS COMPANY. Avoid this management company at ALL costs. I wouldn't even give them one star if it was possible. They employ non-responsive staff who are completely out of their depth (didn't even know the number for the Police) and very rude senior property managers with a horrible attitude to customers/leaseholders.

Chet · 10 April 2025

★★★★★ 1/5

Trustpilot

Beware of these tactics.

I own a leasehold flat "managed" by these people,they never sent me any letters concerning my service charges for over a year,btw,i had paid the previous years charges so all my details were available,they then contacted a dept collection agency who added £500 recovery fee to the service charges,all of which i knew nothing about, with a threat of a CCJ unless paid in ten days,i have paid and awaiting an explanation from them before i contact the property ombudsman concerning this maladministration by them.

Martin · 18 February 2026

★★★★★ 5/5

Trustpilot

Great service

Beatrice and the team have been great to deal with - always highly responsive and professional. After a number of issues with previous managing agents, we are very happy to have moved to Urang. Very pleased with the great service.

Mike · 10 December 2025

★★★★★ 5/5

Trustpilot

Excellent Customer Service re Insurance Claim

I have been dealing with Susan Bantjes and Gemma Walsh regarding an insurance claim of mine, more so Susan and she couldn't have been any more prompt and helpful. Our previous property management company was a complete nightmare, so I was apprehensive about trying to sort my issue out but I didn't need to be. Thanks so much Susan!

Choons2000 · 19 December 2023

★★★★★ 5/5

Trustpilot

Very Helpful

I contacted Isabel Pretorius, as i couldn't get a mortgage offer without a letter from Urang confirming some details of the property. Given the importance, Isabel dealt with this very promptly and the mortgage offer has now been issued. Very grateful to Isabel for her prompt and friendly assistance. Neil Barnett

Neil · 4 January 2026

★★★★★ 1/5

Trustpilot

Shocking service

Shocking service. Calls, emails, SMSs and voicemails get ignored. Nothing gets resolved. We needed access to a particular room for the wifi to get installed in our flat. They LOST the key. The worst part is that they spent over a month requesting us with information to make time. After a MONTH sending out detailed information of what the engineer was meant to do, getting approval from the landlord… they told us they simply cannot find the key. Stay away from this company. Nothing gets managed.

Oscar · 26 January 2026

★★★★★ 1/5

Trustpilot

Urang is a poorly managed company

Urang is a poorly managed company. The issue I have included but are not limited to. 1. Unable to Process DD Their South African based agent assured me over and over that I could set up a DD - by contacting my bank. She did not understand what a standing order is vs a DD. They do not take DD. 2. They do not send annual service charges They send Quartey. Despite asking for an annual charge. They then refuse to collect using DD. They then fine you days after sending. And when you ask for DD they refuse to engage. 3. Contact They do not respond to requests to discuss issues with more senior and UK based team members 4. Lack of interest They show no interest in trying to fix a thing for a leaseholder - who is directly paying their fees. Summary Badly run Technically retrograde Lacking the most basic payment feature like DD

Mark · 21 January 2026

★★★★★ 5/5

Trustpilot

I have dealt with Chris Lombard estate…

I have dealt with Chris Lombard estate manager on numerous occasions

Marilyn · 17 September 2025

★★★★★ 1/5

Google

FYI: the lift still doesn't work 12 months later. Urang Property Management's incompetence in addressing critical issues, such as a malfunctioning building lift, is nothing short of appalling. Despite the evident dangers to a pregnant woman and a disabled individual, the company has displayed a shocking lack of responsiveness and empathy. Their consistent failure to organize repairs over a three-month period, coupled with a refusal to take responsibility or show any initiative, highlights a disturbing pattern of negligence. The apathy towards the well-being of residents forced to navigate stairs in such circumstances is unacceptable. Instead of proactively addressing the situation, Urang Property Management seems more inclined to shift blame onto other service providers, further emphasizing their lack of accountability. The company's apparent disregard for urgency and care is not only disappointing but also potentially dangerous. Such a blatant disregard for residents' safety and well-being raises serious concerns about their ability to effectively manage any property. With a track record like this, it's foreseeable that Urang Property Management may face significant consequences, potentially leading to their collapse. In light of these issues, property owners should think twice before entrusting their properties to a company that has demonstrated a complete failure in fulfilling its responsibilities. The lack of fulfillment in their services suggests that engaging with Urang Property Management could result in more problems than solutions. This company falls far short of the standards one would expect in property management, and I strongly advise against any association with them.

Matthew · 1 January 2025

★★★★★ 3/5

Trustpilot

Review of 2 .5 years of Urangs performance.

Please read my posts on Haus Property Management by comparison. Urang in 2014 helped the Capulet Square estate achieve the right to manage. They were NOT happy that we passed unanimous resolution six months before we acquired the estates- to abide by the law and not collect in arrears owed under Trinity Estates. We hoped that Trinity would do so.They didnt. Nevertheless during the first year they co operated in NOT being the service charge billing party (rare)so that leaseholder confidence could increase .That is despite P Cleaver stating that Id under budgetted. With their help we finished the year at a historic low spend with 26 K in surplus and were able to go straight into security door replacement .The Capulet Square site is about an hour by train from Putney but nevertheless they were on site a lot more than i expected they would be. They helped us with lawn relays and general spruce- ups, but unfortunately went off the boil a in 2016. Their estate managers meant well. The real brains of the show however is definitely James Mark (named with permission) who is someone in this industry I retain much respect for. Of the four estate managers i worked with over their 2.5 year tenure, one was a "know it all" politican who decided to interfere with a board crisis, and is the biggest reason to avoid luxembourg known to humanity. The second was enthusaistic and enormously like-able, but left urang, third was competent but ordered Keys for agents without authority, and the best was the last who was a consumate proffessional and a complete credit to his company. ( But he also moved on ) There were stresses. They had a tough task on their hands (any estate being RTM e'd away from nine years under Trinity estates is going to need fast attention.) and a demanding founding director to deal with. 2016s performance drop-off was highly disappointing but partially compensated for by Mr. Mark taking the initiative with TFL and setting us up with the initial stages of an access deal with helped the estate enormously. They did not overcharge on management fee. (But the RTM board did all the billing and collections work) and they handled the transition into self management with good grace and professionalism. How well they work for you depends in large part I think on you being able to spot estate manager lapses and correcting them. I dont know how they are these days because I only worked with them until Autumn 2017. But some of the comments on trustpilot that they are a bunch of crooks/ crims charlatans etc, are a bit much in my opinion

Steve · 31 October 2020

★★★★★ 5/5

Google

We went through a Right to Manage process and appointed Urang to manage our property. Urang skilfully and professionally guided us through the embedding process. Crucially our personal property manager Tattie Abrahamyan is the greatest ambassador the company can have. She is skilled at property management, deals with stuff fast and dealing with people she should have a great career in diplomacy as well as property management. Thank you for all the help you have given us Urang and Tattie.

Avril · 25 August 2020

★★★★★ 5/5

Google

After going through the Right to Manage process we appointed Urang to manage our property. This wasn't an easy process and our previous managers who are also the owners of the freehold didn't make the transition simple. Our block manager Tattie Abrahamyan's - who I can't speak of highly enough - has been fabulous throughout in getting things done and has gone way beyond what should be expected ! Thanks Tattie and the team, keep up the good work!

Cliff · 25 August 2020

★★★★★ 5/5

Google

As a property management team goes, Urang are the one to have in your corner. They are professional, quick and no nonesens kind of team that will serve your block needs with efficiency, good advice and more then anything, they listen!!! We were very badly treated by the last company we used, but we are all very happy and feel secure at the knowledge that Urang managing our block. A large thank you goes to Jody Franconi who is the star of our show. ST

Sammy · 3 December 2024

★★★★★ 5/5

Trustpilot

Washeema is incredibly helpful and…

Washeema is incredibly helpful and completely reliable. Very pleasant experience.

AQ · 27 August 2025

★★★★★ 1/5

Trustpilot

Urang don't care about your safety

Urang do not care about the safety and security of people who live in the buildings they manage. People who do not live in the building have been gaining access late at night, trying doors, and terrifying residents. The car park has apparently turned into a hangout spot for people at all hours. One resident had a rock thrown through their window. Police have been called several times.

Amanda · 8 March 2026

★★★★★ 1/5

Trustpilot

Do not work with them!

Do not work with them! What I find most frustrating is that while responses are often polite and sympathetic, there is frequently little tangible progress.

Frank · 1 June 2026

★★★★★ 1/5

Google

These guys are a complete bunch of crooks. And totally incompetent. Did a terrible job of the exterior of our building (a contract which they gave to their sister construction company!) and made repeated excuses to never come and fix the issues. Couldn't even do a simple job of getting a party wall repaired. Regarding external refurb, we subsequently got independent surveyors to review their work and they were appalled by what Urang had done. Imagine putting up scaffolding on a 4 floor building..and not bothering to even check the state of the roof tiles or guttering! Paul Weaver will no doubt turn up on this forum and make various excuses, including the fact that some of the Directors were rude to his team blah blah - but the bottom line is that they did a total hash of a what was a very simple external refurb. I really wouldn't trust these guys with anything. Happy for anyone to reach out to me and I can send them some of the Urang correspondence so they can see for themselves the level of 'professionalism' these guys show.

S · 26 August 2018

★★★★★ 5/5

Trustpilot

Our urang property manager Kari is very…

Our urang property manager Kari is very helpful and always prompt. We have a good working relationship and she always ensures that all leaseholders are happy with the work that urang carries out on regular basis.

ERVIN4782 · 25 July 2024

★★★★★ 5/5

Trustpilot

A Managing Agent That Exceeds Expectations

Moving into a new flat invariably throws up a myriad of small and big issues. The team at Urang, with Aluve Vuntu as my regular contact, has far exceeded my expectations in addressing all my concerns. Each email was responded to promptly, clearly, and patiently. Urgent matters were reacted to with speed and sensibility. I and my flat have felt absolutely taken care of.Though not all matters have been resolved at the point of writing this, their actions and ways of working todate fill me with good confidence.

Karen · 28 September 2024

★★★★★ 1/5

Google

Please do avoid Urang at all costs. They avoid any phone calls and the property managers are almost impossible to get hold of. Urang promise so much but have never delivered once. From basic things such as getting builders to do works, they tell you that someone will arrive on a specific day, they inevitably do not turn up and then Urang will ignore all emails and not update you leaving you ignored and your problems unsolved. We have, on multiple occasions tried to meet them in person as we can’t get through to them on emails for phone calls but they avoid this at all costs. Our property manager, has told us incorrect figures as to how much money is in our accounts, taken weeks to pay invoices and never wants to do anything that would help. There are also a number of suspicious charges to our account that no one has ever seemed to approve such as H&S costs. They also charge for out of hour services which they do not do! No one has ever picked up a phone or done anything out of hours yet they still charge for this. There are so many more things I could go on to say such as taking 2 weeks to action the money being transferred to new management. Please avoid.

John · 25 September 2024

★★★★★ 5/5

Google

Our property manager Kari has been excellent with us leaseholders. We have a great working relationship and block has improved a lot since urang took over. Always willing to help and always prompt with responses.

Ervin · 27 July 2024

★★★★★ 5/5

Trustpilot

The team did a great job decorating the…

The team did a great job decorating the outside of our terraced townhouse; James Magenis and Adam Music were both very friendly and worked very professionally on the project.

John · 11 November 2025

★★★★★ 1/5

Trustpilot

Before having anything to do with Urang…

Before having anything to do with Urang please think carefully, we have had a horrid time over the years with absolutely no service received for ridiculous management fees . They ignored tribunal rulings, issued duplicated invoices , changed managers on several occasions and just pointed us to the freeholder every time we challenged them . Also check that your on hand dedicated expert is actually not working remotely from South Africa! £20,000 in solicitors fees later we managed to escape only by selling to the freeholder as a group so no one was left behind . We are still owed service charge overpayments but decided to put this all behind us , be careful and think twice

A · 10 September 2024