Trusted Agent profile
★★★★★
500 reviews across 2 platforms
196 New Kings Road, London, SW6 4NF
Urang Property Management's London office at 196 New Kings Road is rated 2.9 out of 5 across 500 reviews on two platforms, including 219 Google reviews rated 2.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended property managers
Urang Propery Management manage a block of flats for which I act as director of the freehold company. I’ve recently been working with Beatrice Van Der Merwe on a number of building and management issues, and I couldn’t be more impressed with the service I received. Beatrice has been consistently professional, responsive, and genuinely proactive in resolving matters, qualities that are increasingly rare in property management.
1/5
TrustpilotAbsolutely useless building management
Absolutely useless building management. We’ve had an ongoing mice problem caused by holes in the bin room walls and ceiling that were reported over a month ago, still no proper action taken. Rodents are now appearing in communal hallways and common areas while residents are left to deal with the consequences ourselves.
Dear Ali, Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning the pest issue and delays must be. This is not the standard we aim to deliver. Pest control and building maintenance are priorities, and we’re currently reviewing this matter to ensure appropriate action is taken. We also apologise if our communication has felt unclear or dismissive. We are working to improve transparency and responsiveness. We’d welcome the opportunity to investigate this further and provide a clear update. Please contact us at onlinereviews@urang.co.uk with your details so we can escalate this urgently. Thank you for bringing this to our attention. Kind regards Thobeka Urang Customer Resolution Associate
5/5
GoogleWe’ve worked with Urang Property management across several of their sites and it’s always been a smooth, professional experience. Their team is organised, responsive and a pleasure to deal with, everything from instruction to completion runs efficiently. A special mention to Isabel, who’s always clear in communication and great to work with. Highly recommended property management company.
5/5
TrustpilotI have been liaising with Fiona…
I have been liaising with Fiona Williams from Westbury Property Management she has been incredibly helpful and accommodating in supporting me with my housing costs with Universal Credit. She was prompt and thorough in her information and very helpful. Victoria Storey
Dear Victoria, Thank you for your wonderful review. We're delighted to hear that Fiona was able to assist you and provide the support you needed. It's wonderful to know you found her helpful, prompt, and thorough. We'll be sure to pass on your kind feedback to Fiona. Kind regards Thobeka Urang Customer Resolution Associate
1/5
TrustpilotAvoid them all cost, not paying
Avoid them all cost. I did the work to them and they not paying. Saying we don't have enough found to pay the bill. The job pre confirmed 3-4weeks before the job performed. The job was done and after 3-4weeks still not paid. If I didn't chase them about the payment nobody come to and saying we don't have enough found. WARNING FOR ALL CONTRACTOR. AVOID THEM OR TAKE A MONEY IN ADVANCE
5/5
TrustpilotPlumbing issue
Isabel called me straight away this morning after a late night email. She want people to solve the issue by Lunchtime and it was all rectified. Isabel communicated via email and phone call throughout the morning. Very happy with my experience
Dear Kelly, Thank you for your kind review. We're delighted to hear that Isabel was able to assist you quickly and keep you updated throughout the process. It's wonderful to know that the issue was resolved promptly and that you were happy with the service you received. We'll be sure to pass on your feedback to Isabel. Kind regards Thobeka Urang Customer Resolution Associate
1/5
TrustpilotWouldn’t even give 1 star
Wouldn’t even give 1 star! In my 4 years of experience with Urang. This property management company are shockingly awful. DO NOT USE THEM. These 5 star reviews (saying that the 1 bad reviews are fake) are ironically fake themselves. For starters, the only lift in our building has been broken and not worked for a over year, and for over 2 years my letter box has been broken, left gaping open on a main road leaving my mail vulnerable to theft. I exchanged over 10-20 emails regarding this over the space of a year+ and it was screwed closed with a screwdriver, meaning I go downstairs from the top floor with a screwdriver in hand to manually unscrew and screw back up to collect my mail. For 2years. It’s a joke. I sent photos clearly showing the issue - replace the lock, they eventually sent someone to check and he just reported exactly what my email with same photo, and all my further emails were ignored after that. Landlords and tenants have to hound and harass Urang to get things even acknowledged - and clearly never fixed. At best they respond to your email, drag it out for as long as possible, and if you’re extremely persistent (which realistically no one has the time for) they might send someone over to look at it, play around with some things and never return. Then they will drag it out even longer. I’ve worked in property management myself and there is absolutely no excuse for this level of negligence and unprofessionalism, shifting responsibility between new and different names - Ombudsman need to launch a serious investigation into them. Staff at Urang should be ashamed, you have ONE JOB. Why is it so hard given the amount of money you’re taking in????
Hi NadineThank you for taking the time to share your feedback. We’re really sorry to hear about your experience. We are currently working through all older unresolved reviews, and it seems we were not able to identify you on our system.Could you please contact me (onlinereviews@urang.co.uk) directly so I can look into this further and see if the issue persists?Kind regardsJessUrang Customer Satisfaction Coordinator
5/5
TrustpilotCranmer Road
Since moving into Cranmer Road we have been under the management of Urang utilities, Ruan Prestorius has been tasked to look after all our needs, he has done so in a professional manner with full information before implementing any new work or changes.We have full confidence in his ability and support !
Dear AlanThank you for your positive feedback; we appreciate it very much. We also appreciate the hard work of our employees being recognised and praised; it goes a long way!We look forward to a continued positive working experience.Kind regardsJessUrang Customer Satisfaction Coordinator
5/5
TrustpilotQuick to respond and issue quickly sorted
Our block has been recently taken on by Urang. I discovered our communal electricity bill had been allowed to roll onto an extortionate tariff by our previous manager. Kari was (as always) quick to respond, support with the issue and find an alternative supplier, which will save our small block of 4 flats c £700 a year. Thank you!
Dear HelenWe are very glad to hear that Kari was able to sort this issue out quickly and that you are happy with the management of your block. Thank you for taking the time to send us your positive feedback; we appreciate it. I will be sure to pass this on to Kari and the team.Kind regardsJessUrang Customer Satisfaction Coordinator
1/5
GoogleThe worse waste of money, we pay half of our service chargers on this company that even charges us for windows cleaning that's not cleaned since years. A completely useless company who makes money to do close to nothing for hardworking people who work hard to buy or rent their places. Shame on all of you!
Dear Erminia Colucci, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must feel when services do not meet expectations. We apologise for the inconvenience this has caused. To help us look into the concerns you’ve raised, including service charge value and window cleaning, we kindly ask for a few additional details so we can investigate this properly. Could you please provide: - Your block name or property address - Your best contact number - Your preferred email address You can send these details directly to us at onlinereviews@urang.co.uk, and we will ensure your case is reviewed as a priority. Thank you again for bringing this to our attention. We are committed to assisting you and improving your experience. Kind regards, Thobeka Urang Customer Resolution Associate
1/5
TrustpilotAvoid like the plague, and have a good solicitor
I would like to give this company negative 10 stars. They are the most unprofessional bunch of cowboys I have ever dealt with. Pure negligence. We have had leaks in our building for over 4 months and we have had to constantly chase them to do anything. If we hadn't been chasing them the building would be under water by now. The first time we had a leak in my flat, we had to call them and get them to finally come in and look at it. Weeks later they claimed they fixed it but alas no. Not only that but they left my bedroom a building site with panels off the wall exposing interior wood and dirt. Not only is it an eyesore but I fear it is not safe and not standard practice to leave walls and ceilings wide open when people are living there . One "fix" is met by another leak they then again assure us is fixed and is followed by another leak. It is a vicious cycle and every developing leak takes them weeks to get there to even look at it. Every excuse in the book is used. There is now possible mold growing and they refuse to get it tested. They have left a gaping hole in my bedroom wall and ceiling with dirt, dust and insects freely able to come in for months. They ignore calls and emails constantly. The project management dept is atrocious and has no idea what they are doing. They have their sister company (Environ) do all works and repairs on the building and I fear this company is the cause of our problems because we had none of these problems until Environ started working on our building. Not to mention if you read other reviews, the work this company does is routinely subpar. We are having independent assessor look at their works in January and I fear the answer will be the same as others have found. That it will be shocking in a bad way. I find it amusing their web page says "relief from stress choose us". They have been the cause of unbelievable stress the last 4 months. Not only that but the mold they refuse to address a major health hazard. I cannot believe this company is in business to be honest. There is no follow up and not one tiny inkling of professionalism in their bones. I would have thought by now after reading all the horrible reviews of them that the relevant authorities in the UK would have taken legal proceedings with them. they don't deserve to be in business and everyone who works there should ask themselves if they are proud of the work they do. They seem to have zero care at all and just try to get through the day by doing little as possible. A huge disappointment of a property manager would be an understatement. what started out as a decent company is now a sham.
Hi Carolyn,We have tried contacting you but, unfortunately, have been unsuccessful.We would never want to diminish or disregard any experience our clients had with us, and we respect their opinions.We would appreciate you contacting us at info@urang.co.uk to discuss your matter.Kind regards,MiekeMarketing ManagerUrang Property Management Limited
1/5
TrustpilotUnprofessional managing agent
Following the termination of our management agreement, Urang confirmed that the management handover was complete, provided a breakdown of funds and confirmed it was transferred. Despite this, the funds were not transferred.
Thank you for your feedback, YOUR M-EIGHT. We are sorry to hear that you are dissatisfied with your experience. We take the concerns raised in your review seriously and would welcome the opportunity to investigate the matters you have outlined. As some of the issues relate to specific account and legal matters, we believe it is important to review the full details before commenting further. We have reached out directly to obtain additional information and would encourage you to contact us at onlinereviews@urang.co.uk so that we can fully review the situation and work towards an appropriate resolution. We appreciate your feedback and remain committed to addressing any concerns raised by our customers.
5/5
GoogleUrang took over as property manager for our Estate 11 years ago. During this time as expected managers have change. Whilst service has always been effective and supportive when the current manager Chris Lombard was appointed the service level improved even more. Chris is always quick to return calls, is efficient, diligent, polite and demonstrates Urangs full ability as an effective professional manager.
Hi Peter It is always good to hear from satisfied clients. Thank you for your review. I have passed this on to Chris, I am sure he will very much appreciate your kind words. Kind regards Jess Urang Customer Satisfaction Coordinator
5/5
TrustpilotUrang Property Management performance
Urang Property Management have been responsible for our Estate since completion in 2012.In particular the Manager Chris Lombard has provided a first class service in a responsible, professional and polite manner. He responds to requests and deals with any issues promptly. Chris is a good ambassador for Urang.
Hi PeterThank you very much for taking the time to leave your feedback. We appreciate your praise for Chris, and I will be sure to pass this on to him.If there is anything you'd like to add, you can send an email to onlinereviews@urang.co.uk.Kind regardsJessUrang Customer Satisfaction Coordinator
5/5
GoogleI have been dealing with Danielle N. at Urang on a number of maintenance issues concerning a property and I have to say she is the ultimate professional with the most amazing can do attitude. I cannot recommend her enough. Urang are lucky to have her onboard.
Dear John Adlam, Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that Danielle has provided you with such excellent support. Her professionalism and positive, can‑do attitude are qualities we value highly, and we’re pleased to know this has made a difference in your experience. Your feedback means a great deal to us, and we will be sure to pass your kind words on to Danielle. We’re very fortunate to have her on our team. Kind regards, Thobeka Urang Customer Resolution Associate
1/5
Google09/04/25: I reported a rough sleeper to my supposed block manager - she is elusive at best. I copied in her manager and their manager last Saturday. I have received no reply. We pay over £20,000 in fees to this company for 'nothing'. DO NOT ENGAGE WITH THIS COMPANY. Avoid this management company at ALL costs. I wouldn't even give them one star if it was possible. They employ non-responsive staff who are completely out of their depth (didn't even know the number for the Police) and very rude senior property managers with a horrible attitude to customers/leaseholders.
Dear Chet We are sorry to hear about your experience. Your feedback is important to us, so please send an email to onlinereviews@urang.co.uk. Thank you for bringing these concerns to our attention. Kind regards Jess Urang Customer Satisfaction Coordinator
5/5
TrustpilotI’ve had an excellent experience…
I’ve had an excellent experience working with Beatrice from Urang and would not hesitate to recommend her. She has been consistently professional, responsive, and solution-focused throughout. What stood out most was her calm, methodical approach and his ability to deal with issues efficiently without unnecessary drama or delay.
Dear Carolyn Wilson, Thank you for taking the time to share your experience. We’re very pleased to hear that Beatrice provided the professional, measured and solutions‑focused support you needed. Her calm, methodical approach is a great reflection of the service standards we strive to uphold, and we’re glad this helped make the process straightforward and stress‑free for you. Clear, timely communication is central to how we operate, so it’s especially encouraging to know this was consistently reflected throughout your interactions. Your recommendation of both Beatrice and Urang is truly appreciated, and we’re grateful for your trust. Kind regards Thobeka Urang Customer Satisfaction Coordinator
1/5
TrustpilotBeware of these tactics.
I own a leasehold flat "managed" by these people,they never sent me any letters concerning my service charges for over a year,btw,i had paid the previous years charges so all my details were available,they then contacted a dept collection agency who added £500 recovery fee to the service charges,all of which i knew nothing about, with a threat of a CCJ unless paid in ten days,i have paid and awaiting an explanation from them before i contact the property ombudsman concerning this maladministration by them.
5/5
TrustpilotGreat service
Beatrice and the team have been great to deal with - always highly responsive and professional. After a number of issues with previous managing agents, we are very happy to have moved to Urang. Very pleased with the great service.
5/5
TrustpilotExcellent Customer Service re Insurance Claim
I have been dealing with Susan Bantjes and Gemma Walsh regarding an insurance claim of mine, more so Susan and she couldn't have been any more prompt and helpful. Our previous property management company was a complete nightmare, so I was apprehensive about trying to sort my issue out but I didn't need to be. Thanks so much Susan!
Dear Reviewer, Thank you for taking the time to share your positive experience working with Susan and Gemma. We appreciate your kind words and have passed your message on to them. If you have any further questions or need assistance, please don't hesitate to contact us. Kind regards, Urang Customer Satisfaction Coordinator
1/5
TrustpilotThe High table of incompetence
This firm sits on the high table of incompetence. You are basically dealing with a call centre in South Africa by staff who just slightly above clerical.
Dear Rosie, Thank you for taking the time to share your feedback. We are sorry to learn of your experience and appreciate you bringing these concerns to our attention. As this matter is currently being looked into, we are gathering the necessary information to understand the circumstances fully and ensure that all concerns are appropriately addressed. We will provide a further response as soon as the review has been completed. Kind regards Thobeka Urang Customer Resolution Associate
5/5
TrustpilotVery Helpful
I contacted Isabel Pretorius, as i couldn't get a mortgage offer without a letter from Urang confirming some details of the property. Given the importance, Isabel dealt with this very promptly and the mortgage offer has now been issued. Very grateful to Isabel for her prompt and friendly assistance. Neil Barnett
Dear Neil, Thank you, for sharing your experience. We’re so glad Isabel was able to assist quickly with the information needed for your mortgage offer. It’s great to hear her prompt and friendly support made the process smoother for you. We appreciate your feedback and will happily pass your thanks on to Isabel. Kind regards Thobeka Urang Customer Satisfaction Coordinator
5/5
TrustpilotWestbury Residential (Urang division)
Westbury Residential Ltd (which is part of Urang) took over management of the building, in which I own a flat, around Christmas 25.
Dear Teresa, Thank you for taking the time to leave such a thoughtful and positive review. We're delighted to hear you've noticed such a positive difference since Westbury Residential took over the management of your building. Providing a professional, responsive service is what we strive for, so we truly appreciate your feedback. We are especially pleased to hear your kind comments about Carolynn and Sara. We will be sure to pass on your recognition to them, as they will be delighted to know that their commitment and support have made such a positive difference. Thank you again for your recommendation and for sharing your experience. We truly appreciate your support and look forward to continuing to provide you with the high standard of service you have come to expect. Kind regards Thobeka Urang Customer Resolution Associate
1/5
TrustpilotPlease everyone be aware
Please everyone be aware - this company is not serious. DO NOT consider asking Urang to manage your property.
Dear Siad, Thank you for your feedback. We're sorry to hear that you were dissatisfied with our service. We take all customer concerns seriously and would welcome the opportunity to understand more about your experience. Please contact us at onlinereviews@urang.co.uk with your details so that we can investigate and address any issues raised. Kind regards Thobeka Urang Customer Resolution Associate
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urang Property Management's London office has 500 reviews across two platforms: 219 on Google, 281 on Trustpilot.
Urang Property Management London is rated 2.9 out of 5 across all 500 reviews, and 2.6 out of 5 on Google from 219 reviews.
Urang Property Management London, 196 New Kings Road, London, SW6 4NF.
