Urang Property Management London reviews

★★★★★ 1/5

Google

A nightmare of rip-offs. No service, only purgatory. Dozens of different people will deal with you, so there’s no consistency or joined up understanding. They cost me hundreds of pounds in solicitors fees when they took four days to respond to repeated requests for information at a time of urgency. Pointing this out resulted in a barrage of excuses and denial. In a whole two years of planning for some minor internal building works - they did not supply all of the owners with the detailed costings, except at the very last minute, yet they repeatedly fired out Court Order threats to anyone who didn't immediately pay up. This and various other sly manoeuvres taking advantage of the various different circumstances within the building - culminated in a contract through their close associates pocketing £25k for work easily done at a quarter of the price. If managing agents were regulated these crooks wouldn’t survive. Fortunately every owner in the building agreed to bid them good riddance. My advice with urang is avoid them like the plague., , Update: Urang has replied below with some concocted rubbish about a freehold purchase which they had ZERO involvement with. False nonsense and a sneaky attempt at deflection for public consumption. Predictable and consistent behaviour with this brazen, shambolic firm.NegativeProfessionalism

Dominic · 25 August 2021

★★★★★ 5/5

Trustpilot

Quick response

Reported a damaged fire door and it was fixed within days. Very happy with the service.

L · 25 August 2025

★★★★★ 2/5

Google

The delivery team were excellent, once tasked, but the initial response from the management team was lamentable. They needed to be chased twice and it was clear that no-one tracks reports posted on the leaseholder portal.

Christopher · 19 December 2025

★★★★★ 5/5

Trustpilot

I found Urang Group a pleasure to do business with

I found Urang Group a pleasure to do business with. The Staff were extremely warm and welcoming and the company in general were extremely transparent with all negotiations and kept in contact throughout, working along side to conclude with the final result. I would gladly recommend carrying out any future relationship with Urang Group

Kevin · 7 February 2024

★★★★★ 5/5

Google

Our block recently moved to Urang after a quite unsatisfactory experience with a previous managing agent. So far, all has been very positive and Patrick has been very responsive on all issues. We look forward to continuing in this vein.

Paul · 26 August 2018

★★★★★ 5/5

Trustpilot

An Excellent Business

We have been dealing with Urang for many years and find them to be constantly professional, conscientious and experts in what they do, with the added benefits of being a complete solution, multiple service provider. We would have no hesitation in recommending this business.

Roy · 12 August 2024

★★★★★ 1/5

Trustpilot

Second post on a different issue

Second post on a different issue - completely unresponsive to issues, do not care about tenants. Use a different company to manage your property would be my advicethey have now tried to reach out with a pointless generic response, while the people i am trying to contact on email are ignoring things!!! cowboy outfit. stay away

Will · 21 December 2023

★★★★★ 1/5

Trustpilot

AVOID the thieving and threats!! In total disbelief at how they operate in the way they do or how they are still going !

AVOID!!! I work in the building industry and never have I come across a company like this, in any industry for that matter! They are money grabbing bullies and have NO idea what they are doing; disorganised, rude, incompetent, unprofessional... the list goes on like so many of the other reviews on here.Seeing the apologetic replies to reviews on here is so dishonest, I have nothing but unapologetic, rude emails from him, hoping to have a decent conversation. Frustrating to say the very least!The very few good reviews on here, I assure you is written by a staff member or a friend as other people have also mentioned... read them carefully and notice the tranparent over-the-top comments and that they have been 'invited' opposed to the 1 star genuine reviews.The owner, Paul Cleaver even once even pretended 'to go find the owner' when my father and I asked to speak to him!!!! I would be ashamed if I only had one of these reviews on my company's page. I don't know how they still operate, they should have been closed down long ago. I hate to say it, but they are borderline crooks!They never give detailed statements despite asking several times and expect you to pay their made-up figures. I greatly feel for everyone who has written on here upset and angry, they make life very stressful.I had leaks in my flat that were repaired by them, part of an astronomical service charge. It began leaking 6 months later and resulted in a major leak which they took over a month to organsie someone to come out. In the end I had to pay myself for someone, who by the way said he had never seen such shoddy work!They are asking for sums of £15,000+ for work to be done to the building and have provided NO quotes, just expect us to pay and have threatened to take us to court if we don't.We need to change the name of the lease from my mother's name who passed away and they have BLACKMAILED saying they will only do it once we pay it. Needless to say, our solicitor has said this is outright blackmail they have no right to do.They took up my paving to my entrance to fix a leak and 7 months later have not re-paved it to the way it should be.Never the same staff because even a staff member who left told me how terrible they are to work for and dishonest! I have email threads and photos yet they still contest me and say that everything I say is inaccurate.Honestly, it is hugely upsetting and stressful!! I know so many people personally who have had issue after issue.If you want a stress-free company to help you take care of your property - DO NOT USE!! THEY SHOULD BE SHUT DOWN!NOTE to owner's response: We have not paid our service charge because we are still awaiting a breakdown and quotes... Eight months later!! Similarly to others, bombarded with bills and zero communication!

Giorgina · 21 May 2021

★★★★★ 5/5

Google

Mariangela Fragnoli is conscientious, resourceful and personable. She must juggle tasks and prioritise, at any given moment, a variety of demands, which she does with a positive attitude and gracious demeanour." Resident, 8 Compayne Gardens

Compayne · 25 August 2020

★★★★★ 5/5

Google

I'm a director at an RTM company and Urang manage a large block on our behalf, our property manager Tatevik is great, very happy with the level of service we get and would highly recommend.

S · 25 August 2020

★★★★★ 1/5

Google

Porters / concierge service provided by Urang at Devonport Mansions in W2 is shocking, there staff are rude and very unhelpful if anything they go out there way to make your life harder. Would not recommend

James · 4 December 2025

★★★★★ 1/5

Google

We trying to contact with company as long as 3 days and we can’t contact with them. This company is a place where all the lazy people come together and don't care about anything.

Alper · 27 December 2024

★★★★★ 5/5

Trustpilot

Two electricians from URANG visited the…

Two electricians from URANG visited the property to fix a broken sensor and light in the kitchen and to also install a switch for a heated towel rail. They were extremely professional and really helpful and fixed the issues very quickly and skillfully. They both gave a 5 star customer service and I would definitely call upon the URANG Group again. Thank you very much. Kind regards,Amanda Denny

Roberta · 9 December 2022

★★★★★ 1/5

Trustpilot

No service charge accounts 26 months after the year end!

I have been asking for the final service charge accounts for the year ended 24 December 2018 for at least 18 months now. All I have received so far are empty promises followed by excuses. I’ve lost count of the number of times I have been told that they would be available ‘shortly’.It is now 26 months after the year end and still no accounts although Urang still manage to send out service charge demands!Totally incompetent, avoid Urang if you can.

Gary · 5 March 2021

★★★★★ 5/5

Trustpilot

We’ve worked with Urang Property…

We’ve worked with Urang Property management across several of their sites and it’s always been a smooth, professional experience. Their team is organised, responsive and a pleasure to deal with, everything from instruction to completion runs efficiently.

BML · 17 November 2025

★★★★★ 5/5

Trustpilot

229 Bittern Road West - Roaan Piek

Roaan is really responsive to any questions enabling us to proceed with our instructed works for specifications etc...

Geoff · 2 February 2023

★★★★★ 1/5

Trustpilot

Absolute shambles of a property…

Absolute shambles of a property Management company. Extortionate rates and never justify any of their expenses when probed. Ignore emails for months on end. Feeling hopeless. Was just sent 4 invoices all at once demanding £9k all sorts of unexplained charges within 28 days. Received no other correspondence ahead of this regarding any refurbishment work or unscheduled expenses prior. Surely they can't keep doing this to Tenants and getting away with it.

Hichem · 9 June 2022

★★★★★ 1/5

Trustpilot

Urang, and rang and rang and rang

Urang offer such a painfully poor service. It’s now been a year since we first pointed out that the way charges had been allocated in the schedule wasn’t consistent with the lease agreement and so we’d been significantly overcharged. I would echo the sentiments of others in that you very rarely get to deal with the same person. Emails go ignored and you have to continually chase with phone calls and each time you speak to someone it’s like you’re starting from scratch again. Despite clearly setting out the issue on email and phone calls we’re left to continually re-explain the problem and re-direct them to where we’ve documented the problem. If we do get a response it’s either an ill thought out dismissive response or a holding statement. It’s now been over a year, and endless emails and phone calls and we’ve still not been able to resolve what is a very clear mistake on their part.

Sophie · 18 January 2021

★★★★★ 5/5

Trustpilot

Roaan Piek was very quick and helpful

Roaan Piek was very quick and helpful . Thank you very much

Mark · 25 July 2023

★★★★★ 5/5

Trustpilot

Great service from Max

I can’t comment for all of Urang’s service but Max Raymond has been great. He’s replied to my emails and calls promptly, explained things clearly and been helpful and empathetic.

HK · 27 May 2021

★★★★★ 5/5

Trustpilot

Positive, forward thinking action by Urang…

Our buildings have their share of day to day problems, but Urang not only solve them pretty quickly, but take action to modernise or otherwise improve whatever goes wrong so that it does not happen again as far as possible. We are very happy with the service that they give us.

Anthony · 5 February 2024

★★★★★ 1/5

Trustpilot

Poor property maintenance service

Poor property maintenance service. They dont reply to the majority of emails even simple ones with basic requests/ questions. Lack of transparency or accountability. Dishonest and unprofessionals. They dont reply to most complaints as per their own complaint policy procedure- expect silence. On the other hand the few responses are dismissive or done in a threatening manner. Urang behaves in a bully manner and equally turns a blind eye to their associates unlawful and bullying behaviours and actions

Pao · 4 April 2021

★★★★★ 5/5

Trustpilot

Great job by Urang

Urang manage my building. Recently, I needed a repair to fix damp caused by a problem dating back to when the building was first built. A patio door frame needed to be removed to get to the cause of the damp and cracks that had developed. I thought it would take up to a week but the repair was done (including one to the door itself that I hadn't even noticed needed doing!) and the whole place decorated within two days. Amazing!

S.B · 7 October 2020

★★★★★ 5/5

Trustpilot

Responsible & Responsive

Unlike you and me, Urang seem to have an appetite for property management and this distinguishes them from the main London estate agencies that evidently feel obliged to offer a P.M. service. Urang have run our conjoined block of 35 flats for over 10 years during which period we have had consistently sound legal advice from Urang and have also been able to control spiralling service costs. We have a good relationship with Urang but that is something both parties have worked to achieve.

Roger · 25 September 2020