Trusted Agent profile · London
★★★★★
535 reviews across 2 platforms
196 New Kings Road, London, SW6 4NF
Urang Property Management's office in London, at 196 New Kings Road, is rated 2.9 out of 5 across 535 reviews on two platforms, including 254 Google reviews rated 2.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNice people to do business with
We have worked with Urang for many years now on a professional level and have always found them to be organised, efficient and very friendly. Nice people to conduct business with.
Hi BrettThank you for your lovely feedback; we appreciate it! We can say that this is a mutual feeling!We look forward to continuing our successful partnership for many years to come.Kind regardsJessCustomer Satisfaction Coordinator
1/5
Googleis there Zero stars.. avoid avoid avoid and if they are your management company take them to tribunal to have them removed. complete cowboys!
Hi there We sincerely apologise for your negative experience. Your feedback is important, and we take your concerns seriously. Unfortunately we have not been able to identify you on our database and would appreciate the opportunity to look into your concerns, please could you send an email with further details to onlinereviews@urang.co.uk. Kind regards Jess Urang Customer Satisfaction
5/5
TrustpilotIt is with great appreciation that we…
It is with great appreciation that we commend Ms. Beatrice of Urang for her outstanding performance, professionalism, and dedication in her role.
5/5
TrustpilotOsama: Our excellent Urang property manager
Osama, at Urang, is the best property manager we have ever had managing our property. He is proactive, responds in a timely manner, is professional and uses his considerable experience in providing our management team very good advice and guidance. Unlike other property managers we have experienced, his interest and levels of service have not waned over time.
Dear Simon.Thank you very much for your positive review.We have passed over your kind words to your dedicated Property Manager.Kind regards,JoeHead of Property ManagementUrang Property Management Limited
1/5
GoogleThey have been blocking the sale of my flat with their lack of communication and ability to provide some documents that they lawyers need. It's been months that we have been trying to get some information from them.
Dear Hélène Please could you send an email to customerfeedback@urang.co.uk with details of your concerns for me to look into this. Kind regards Jess Urang Customer Satisfaction Coordinator
1/5
GoogleUrang Management are incompetent. They have very poor customer service, I would give them a zero star if I could. They do not reply to emails they’re really incompetent with replying to our queries. DO NOT GO FOR URANG
Dear Sarah We’ve reviewed the communications over the last few months. It does not seem accurate that your review states that there has been “no reaction” when in fact there has been. Perhaps you were not getting the result you were looking for in the timeframe you expected. We understand and accept that there may be discrepancies since taking over from the developer, in Feltham, you may or may not have been made promises by them and given rise to certain expectations, and we are doing our best to deal with that. It is the case that only a few of the leaseholders are paying their service charge and as a result there is not money in the account to provide for services. If each leasehold could bring their portion, this will help us help you. We are committed to resolving this and delivering fantastic service but cannot do this without funds to pay contractors. Please encourage everybody to pay their service charge. Please get in touch with me at customerfeedback@urang.co.uk and let me help. Kind regards Jess Urang Customer Satisfaction Coordinator
5/5
GoogleUrang manage a property on the RTMs behalf and the service provided by our property manager Tattie is so efficient.
Dear Peter, Thank you for the kind words 😃 Tatevik (Tattie) - Urang Property Management
5/5
TrustpilotOur company has been using Urang for over 10 years
Our company has been using Urang for several years and we have been very happy with their excellent property management services of our real estate properties.
5/5
GoogleBeen with urang for 3 years now and their staff is very professional and responsive. Kari and Beatrice have been great property managers and always helpful.
1/5
TrustpilotCompany management is really bad
Company management is really bad. They don't understand and prioritize the urgency of the issue which could affect the whole building. Management doesn't get involved and clients are not kept updated. You have to constantly call for updates and staff don't like picking up the phones, you end up leaving message with reception and you might get call back after few calls and after losing temper.. I do NOT recommend them
Hi AnnonI'm sorry that you've had a less than excellent experience with us here. Lots of our clients leave us 5 star reviews so I'm disappointed we've fallen short of our expected standards here.I'd encourage you to reach out to me personally so I can work with you to improve your experience.Paul Cleaver (CEO, The Urang Group)020 7751 8356paul.cleaver@urang.co.uk
5/5
TrustpilotDanielle
Danielle, our relationship manager, is always courteous, helpful, and informative. Ps the date of experience box below is very misleading as this is an ongoing client management process
Dear AndrewThank you for your kind words and the positive feedback. We look forward to a continued experience!Kind regardsJessUrang Customer Satisfaction Coordinator
5/5
TrustpilotRoaan has recently adopted our services…
Roaan has recently adopted our services at The Old Flour Mill and working with him has been very efficient and delightful working with him.
5/5
TrustpilotLee is helpful
Lee is helpful, friendly and efficient whenever he comes to our building in Camberwell to fix issues in the common areas. Really appreciate all your help Lee!
5/5
TrustpilotRTM Review
Urang recently assisted us with a RTM. They were extremely professional, dedicated and provided an all-round great client service.They have the knowledge and confidence around RTM legislation to guide leaseholders through the process with certainty and at a competitive price.Would highly recommend giving them a call if you're considering pursuing a RTM.
Dear Chris, Thank you very much for your review. We would like to thank you for your kind words, and we look forward to taking over your block's management in the new year. We look forward to building a long-term relationship with the RTM directors and leaseholders and working hard for you to ensure your home is a better place to live and invest in.Kind regards, RTM Setup TeamUrang Property Management Limited
1/5
TrustpilotLow quality, high fees
A disorganised and unresponsive company that failed to deal with a potentially very dangerous gas leak within our building despite continued emails from the tenants highlighting the problem and risks. In the end the tenants had to be the ones to deal with the gas leak directly with national gas. Urang did not send anyone down to the property to help national gas understand the building / wiring, pipes or electricals. Now, 5 months on from the gas leak, Urang are still yet to sort out the damage to the property that was caused by work done by national gas to solve the gas leak. Urang are incredibly slow to respond to emails and showcase complete internal disorganisation over the management of the property and tenants, this coupled with a complete lack of logic / basic thought process shown by the property managers leaves for a pretty poor performance all round. So all in all...not great. But I assume they will respond to this comment far quicker than they respond to our emails!
1/5
GoogleDo not reply to emails, send money demands but do not tell you the reason, very SLOW at sorting issues, my intercom does not work as it should and they are doing nothing about it.
Hi David I appreciate you taking the time to give us feedback. Please would you send me an email at customerfeedback@urang.co.uk so that I can deal with your concerns in more detail. Kind regards Jess Urang Customer Satisfaction Coordinator
5/5
GoogleThe ease and professionalism that I have received while working with Urang is all due to Max Raymond, his quick and efficient responses and his ability to help with any issues that may arise, has really contributed to making my job easier. The level of service that he has provide to us has been great, her has really gone above and beyond and had been a delight to work with.
Hi POD3 Thanks. We know you work with a lot of people so it’s great to receive your praise! Max - Team Leader, Urang London Property Management
5/5
TrustpilotUrang manage a property on the RTMs…
Urang manage a property on the RTMs behalf and the service provided by our property manager Tattie is so efficient.
Hey NaggyI'm so glad to hear you've had an excellent experience with Urang Block Management and our Right To Manage process! We always strive to provide a great service to our clients.Thanks for your kind words 😊TattieTeam Leader, Urang Property Management
1/5
TrustpilotReally Poor Company and horrendous…
Really Poor Company and horrendous service. Never respond to our questions on email. Charge huge prices which are not justified or backed up with any evidence. Stay well clear. Gobsmacked they call what they do a service.
Dear TrumanPlease email customerfeedback@urang.co.uk with specific details regarding your concerns, I would appreciate the information in order to deal with it properly. Kind regards, Jess Urang Customer Satisfaction Coordinator
1/5
TrustpilotPoor communication
Didn’t inform me about late payment and then instructed legal proceedings leaving me with a large legal bill. Would expect better from this company!
Hi JasonIt would be good to find out more information regarding this situation. Unfortunately, I have not been able to identify you on our database. Would you please send me an email at onlinereviews@urang.co.uk with further details, such as your block name and postal code, so that I can look into this?Kind regardsJessUrang Customer Satisfaction Coordinator
5/5
GoogleI've dealt with Urang a few times when they've managed the blocks where my clients own properties. They pride themselves on good communication and explore every avenue to get problems sorted. I would recommend them any one looking for a competent and experienced block manager. Max, specifically has always been very communicative and willing to go the extra mile to ensure everything runs smoothly.
Hey Leon, Thanks! We aim to provide exemplary service to anyone using the buildings we manage here at Urang Property Management, whether it be leaseholders, tenants or agents. Max Team Leader, Urang Property Management London team (196 New King's Road, Fulham)
5/5
TrustpilotGreat service
Great service. Contractor was on-time and went about his business quietly and efficiently. Highly recommended
Hi LJReally glad to hear of your positive experience with our Property Maintenance team. Thanks for taking the time to leave us a review!Ken, Urang Property Maintenance team.
5/5
TrustpilotTrustworthy
Competent professional management agency who can help provide solutions for leaseholders. In my experience Urang have been trustworthy and diligent with maintaining our block. We have had at least two very good property managers whom have been very helpful over the years.
Dear Jay.Thank you so much for taking the time to share your review.We are delighted you have had a positive experience working with your Urang management team. We look forward to continuing to work hard for you.Please don't hesitate to contact us for any future property management requirements.Have a wonderful day further.Kind regards,Urang Group.
5/5
TrustpilotExcellent service
Excellent service. Very professional, proficient and dilligent at every stage during a lengthy process. I was kept up to date and everything was explained thoroughly. Many thanks.
Dear AlastairThank you very much for taking the time to leave us a review. We appreciate the positive feedback on our RTM services, and I will definitely pass this on to all who were involved.Kind regardsJessUrang Customer Satisfaction Coordinator
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