Trusted Agent profile · London
★★★★★
500 reviews across 2 platforms
196 New Kings Road, London, SW6 4NF
Urang Property Management's office in London, at 196 New Kings Road, is rated 2.9 out of 5 across 500 reviews on two platforms, including 219 Google reviews rated 2.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood property management company
Professional, responsive and reasonably priced
Dear MarkThank you for your kind words! We're glad to hear you had a positive experience with our management and service to your block. We look forward to a continued positive working relationship.Kind regardsJessUrang Customer Satisfaction
4/5
GoogleEzette and Osama do an excellent job managing our estate. Much improved service.
Hi Richard Thank you very much for your positive feedback. We are glad to hear that their hard work is being noticed. We look forward to a continued positive experience! Kind regards Jess Urang Customer Satisfaction Coordinator
5/5
GoogleExcellent firm to deal with. Efficient, responsive and personable. Highly recommended.
Dear Roy Thank you for your kind words; they have gone a long way! Kind regards Jess Urang Customer Satisfaction Coordinator
5/5
TrustpilotGreat service provision
Manager for the property I currently reside in and Max Raymond who is the building manager was extremely helpful on a matter in relation to the property lease, and also great to have him on site on a weekly basis in terms of engagement
Dear Fan,It was lovely to see you on-site again.We are thrilled to hear that you are pleased with our overall management services, and we would like to thank you for your ongoing support and teamwork.Kind regards,MaxHead of Property Management Operations
1/5
TrustpilotI completely agree with this mass of…
I completely agree with this mass of poor reviews. Urang are crooks who show little to no respect for the needs of the flat owners. We waited almost a year and a half between alerting them to a leak in our back wall, ( this was AFTER major works done to the block by them that should have fixed the issue in the first place) and them doing a survey - Let alone doing anything about it! We have never experienced a management company this unprofessional and this negligent of the needs of its customers.
5/5
TrustpilotThank you Bernadette!
Many thanks to Bernadette for her assistance. She is a problem solver, prompt to answer and highly efficient.
5/5
GoogleUrang have provided excellent service, they have friendly staff who are on top of things. I would recommend them to anyone.
Hi there Thank you for your lovely review. It is always encouraging to hear. Best regards Jess Urang Customer Satisfaction Coordinator
1/5
GoogleI have not recieved any replies to my emails regarding an ongoing issues which has been communicated over the course of a few weeks. The main contact for my communual area has been out of office, with no one being able to pick up queries in her absence. Awful service.
Hi Supreet, Thank you for taking the time to write this review and I'm sorry to hear that you are frustrated. Please contact me directly on the details below and I can look into this further for you. Thank you, Joe Munday (Head of Property Management ) 020 7610 8316, joe.munday@urang.co.uk
5/5
TrustpilotGreat
Bernadette has been prompt and helpful from start to finish, truly a delight to work with :)
1/5
GoogleThe worst property management company on earth. We’ve been “managed” by them for 18 months and just passed around from account manager to account manager. No one has provided us with our accounts over that time despite asking regularly, and the service charge they want us to pay is a joke. Listen to the negative reviews and avoid!
5/5
TrustpilotMy flat was leaking few week ago
My flat was leaking few week ago, I did report to max and Lsabel, they are quickly responding and fix the problem. Biggest thanks for both of them help.
Hi Yumeng,Thank you so much for taking the time to share your positive experience with Urang. We truly appreciate your kind words and passed our message to your management team. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us.Kind regards,Urang Group.
1/5
GoogleThey were good a few years back but under new management the prices have gone up (more than doubled) and the flat where I live looks worse than ever. Avoid at all costs, there are better and cheaper management companies out there.NegativeResponsiveness, Quality, Value
Hi Charlotte, Thank you for taking the time to write this review and I'm sorry to hear that you are frustrated. Please contact me directly on the details below and I can look into this further for you. Thank you, Joe Munday (Head of Property Management ) 020 7610 8316, joe.munday@urang.co.uk
1/5
GoogleWhat property management!?! As a tenant who rarely makes a fuss while this cowboy company perfectly ignores all forms of contact and dodge responsibility - i am bemused to how this company attracts new customers - avoid if you want decent any property management, or signup if you like completely silent 'property management company'
Dear Shaun, Please contact me asap to discuss this, we cannot find any record of this. We cannot find any record of you on our customer list so cannot contact you. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk
1/5
TrustpilotIncompetent and Innumerate
My co-director and I routinely have to scrutinise the numbers provided by Urang when it comes to budget estimates, accounts and anything else, because almost always, the figures are incorrect. The worst part is that we pay them for their service, but it is us that have to fix their errors and spend hours every year explaining to them where the mistakes were -and sometimes they are simple arithmetic mistakes.
4/5
TrustpilotRoaan was very helpful
Roaan was very helpful in trying to help me sort out the parking app
1/5
GoogleAbsolutely dreadful company. The BIG JOKE is when Paul Cleaver the owner of the most corrupted urang would answer those negative feedback and would in all confidence pledge to sort out all those issues the minute he would put his magic hand on any problem. Simply DO NOT USE - U rang or U cry.
5/5
TrustpilotFRIENDLY STAFF
FRIENDLY STAFF, I'VE HAD THREE CONCERNS WITH THE HOUSE I'M RENTING ALL WERE TAKEN CARE OF WITHIN 24HRS. BEING A RENTER FOR A LONG TIME, I KNOW THAT IS AN EXCELLENT SERVICE.PHONE CALLS AND EMAILS WERE ANSWERED SAME DAY, IF YOU'RE LOOKING FOR A RENTAL.... I DEFINITELY RECOMMEND THEM.
Hey EddyNo worries at all - I'm glad the Urang Property Management team here have provided you with such a great service you're proud to shout about!We're always striving to provide our clients with the best service, and it goes without saying that if you ever need anything else from us, just let us know.Cheers,Joe Munday - Head of Urang Property Management
5/5
TrustpilotAgent Helpful
Our agent is attentive to our particular needs and remembers ongoing issues and deals with them in a timely and detailed way.
1/5
GoogleAwful. I have a leak which I think is from the flat above mine in Astoria Court Dalston. They responded quickly by email but then silence for the past 2 weeks. I have emailed almost every day for the past 2 weeks and they have not had the coutsey to respond.
Hi Philip, Thank you for your feedback and apologies for your experience. I have looked into the matter and understand there were contact issues. Unfortunately, we had a technical error with property managers out of office system which led to the problem. I am told your issue has now been rectified satisfactorily and we have put measures in place to ensure this doesn't happen again. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk
5/5
TrustpilotFirst class managing agents
We have appointed Urang over 12 years ago and it has been a very good relationship since. They work for co-lessees not against them, find solutions and keep costs under control. And they are always available hence the name You rang Sir?
Hi Peter,Thanks for your 5-star review and kind comments, we really appreciate it and are glad we have built such a great long-term relationship with you. Here's to many more successful years working together.Paul (Founder & CEO, The Urang Group)
5/5
TrustpilotUrang Property Management Limited
I have found that dealing with Urang Property Management Limited to be a very professional and enjoyable experience.
1/5
TrustpilotAppalling property managers
Appalling property managers. Service charge increase of nearly 60% with extremely questionable methods of tracking delivery vs scope. Avoid like the plague.
Hi Jack.We are sorry to hear about your experience and would like to thank you for bringing this to our attention.We understand that your property management team has contacted you and are working through the issues raised.We hope you are satisfied with our response and await your reply.Best wishes.Urang Group
5/5
TrustpilotExcellent Service
The Urang Building office team have been really helpful, and all three technicians who visited us have been professional, polite and efficient, and their work has been to a high standard. We are delighted with the service.
Dear Natalie.We are pleased to hear that you are happy with our recently completed maintenance works. Our team is looking forward to working with you again.Thank you very much.Regards,ChrisUrang Cleaning and Maintenance
1/5
GoogleAbsolute disorganised mismanagement and appalling communication and services completely lacking. Avoid at all costs
Dear Ian We have done a thorough review of what happened here. Your PM did miss an email from the plumbing team over the Christmas period, which meant that we didn’t inform you that the appointment had been moved. We can see how inconvenient that was. We are not sure how this could have been avoided but we do understand that this was frustrating for you. Once the job was completed, you were satisfied with the work done, which was done quickly despite the holiday period. We hope you might consider reevaluating your views on us now. As you can see, we tried our best to look after you and we will continue to do so. We have tried to reach out to discuss this and look forward to doing so when you are ready. Kind regards Jess Urang Customer Satisfaction Coordinator
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urang Property Management's London office has 500 reviews across two platforms: 219 on Google, 281 on Trustpilot.
Urang Property Management London is rated 2.9 out of 5 across all 500 reviews, and 2.6 out of 5 on Google from 219 reviews.
Urang Property Management London, 196 New Kings Road, London, SW6 4NF.
