Trusted Agent profile · London
★★★★★
500 reviews across 2 platforms
196 New Kings Road, London, SW6 4NF
Urang Property Management's office in London, at 196 New Kings Road, is rated 2.9 out of 5 across 500 reviews on two platforms, including 219 Google reviews rated 2.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat support and communication from Roaan Piek at Urang
Dear Reviewer Thank you for passing on your positive experience. We really do appreciate you taking the time to do so, and I have passed on this encouraging message to Roaan. Kind regards Jess Customer Satisfaction Coordinator
5/5
GoogleAlways a pleasure to speak to Lee-Jane. I know I can depend on an efficient and reliable service. Thanks again!
Dear Jayne. Thank you very much for your positive review. I have passed your kind message on to Lee-Jane. Please don't hesitate to contact us for any further maintenance assistance. Thank you. Kind regards, The Urang Group
1/5
TrustpilotThe worst property management company…
The worst property management company on earth. We’ve been “managed” by them for 18 months and just passed around from account manager to account manager. No one has provided us with our accounts over that time despite asking regularly, and the service charge they want us to pay is a joke. Listen to the negative reviews and avoid!
1/5
GoogleAbsolutely terrible property management company!! Since they started managing my building in brixton they have let the whole place fall to disrepair... Quick answering emails and promising stuff that's about it, zero willingness or effort to carry out any work or repairs. Don't get anywhere close to these guys
Hi Maria, Thanks for your feedback and I am sorry you feel this way. We have always tried to make sure that we do the best for the development. We had the roof work done when first taking over which had been a major problem, we recently had arranged contractors to complete internal redecorations that were stopped by some residents which has delayed things. We also tried to set up a gardening committee with residents so they could get involved in sorting the specifications, budgets and choosing the gardeners but did not get a response back on who they wanted to go with. We have done routine maintenance such as getting the drains and gutters cleared. With all our properties we have tried to listen to residents and tailor the management to the individual block but in this case we have found it difficult as lots of parties disagree. There have been things could have been better and from our part in this we apologise, our intentions have always been to manage the block in the way the residents want it to be managed. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk
5/5
TrustpilotBeen living in an apt they manage for…
Been living in an apt they manage for the last 2 years. They respond quickly to issues and take great care of the property. And managing monthly payments and interactions have been super easy. Great option if you're lucky enough to snag one of their options.
Hey RemyI'm really pleased to see such a positive review. I've relayed the 5-star feedback to my Urang Property Managers and they're really appreciative of your kind words 😊Of course, let me or the team know if you ever need anything.Regards,Paul Cleaver (Founder & CEO, The Urang Group)
5/5
GoogleUrang have provided me with excellent service in the last year. There have been a few issues to be dealt with and the response I get is consistently one that owns the problem, solves the problem and makes my life easier. I would like to thank them wholeheartedly.
Dear Ed, Thank you for your positive feedback. We are delighted that you are happy with our work. Please do not hesitate to contact us if you need anything else. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk
5/5
GoogleUrang provide a professional and efficient service. Our contact, Mariangela has especially made a very positive contribution since she took over the account by responding promptly in a highly professional manner while actively engaging with and uniting all of the leaseholders.
Hey Thomas, Thank you for this lovely review, I'm really chuffed to read that I have made a positive contribution since I have taken over and that you and your fellow leaserholders are happy with the service we provide at Urang Property Management 😊 All the best, Mariangela - Urang London Property Management
1/5
TrustpilotUnprofessional
Avoid Urang at all costs.
Dear BB. Thank you for your review. We would never want to diminish or disregard any experience our clients had with us, and we respect their opinions. We have tried contacting you but, unfortunately, have been unsuccessful. We would be grateful if you could contact us at info@urang.co.uk for us to look into your matter. Best Wishes, Urang Property Management
5/5
GoogleDuring my experience I have found Urang Property Management to be a first class organization.
1/5
GoogleInefficient agents, no promise kept, not answering e-mails, not returning calls etc. They are very good at charging their important fees, but unable to project your service budgets correctly. Nothing is done, from what was set as an emergency priority for the property not to deteriorate further.
Dear British Scientists, Thanks for taking the time to write this message. We do not know what this relates to? Please can you contact us and discuss so we can put it right? We cannot find you on our client list to be able to contact you. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk
1/5
GoogleThey are complete jokes. Management sends threatening emails about ridiculous things demanding immediate response and when you do they never reply - then when you have serious complaints about real issues they don’t even bother to do anything or escalate.
Hi Leslie, I’m sorry to hear about this. I cannot find you on our customer database so am unclear what property this refers to. Please do get in touch so I can help you resolve this issue, you can personally reach me at joe.munday@urang.co.uk or 0207 610 8316. Regards, Joe (Head of Property Management)
5/5
TrustpilotI don't have any reservations at all…
I don't have any reservations at all recommending Urang group to anyone looking for a rental or a home owner wanting to rent out there home. I've known them for 2 years now and they have always delivered anytime I needed them. Excellent Service.
Hi WinstonGlad to hear the Urang Sales and Lettings team have provided you with such an excellent service!We're also striving to make a real point of difference with our Sales & Lettings and Residential Property Management offering here at Urang, so it's always great to hear positive reviews from our happy clients 😊All the best,Ben - Urang Sales & Lettings team
1/5
GoogleThe WORST ever company - STAY WELL CLEAR. Horrendous staff, awful service, abhorrent service. Absolutely working with solicitors to sort out Urangs common illegal practice to extort money from innocent clients by lying, over charging and not complying to their end of the agreement.
1/5
TrustpilotWorst customer service / property…
Worst customer service / property managers ever experienced
Dear ReviewerUnfortunately, I cannot address your concerns if we don't know who you are. We "Requested Information" on 22/03/2024, which you declined to give. Thus, we have no way of knowing how we could look into this or resolve it.I urge you to email onlinereviews@urang.co.uk with specific details of your experience so I can deal with this accordingly.Kind regardsJessCustomer Satisfaction Coordinator
1/5
GoogleThe WORST ever company - STAY WELL CLEAR. Horrendous staff, awful service, abhorrent service. Absolutely working with solicitors to sort out Urangs common illegal practice to extort money from innocent clients by lying, over charging and not complying to their end of the agreement.
1/5
GoogleThe WORST ever company - STAY WELL CLEAR. Horrendous staff, awful service, abhorrent service. Absolutely working with solicitors to sort out Urangs common illegal practice to extort money from innocent clients by lying, over charging and not complying to their end of the agreement.
5/5
GoogleWhen we had a small leak in our property, Urang were quick to send someone around and nip the issue in the bud before it became a bigger issue. I really rate the service received from the guys at Urang.
Hi Felix Thank you for the positive feedback. Our pleasure! I'm glad to hear we were able to fix this quickly. Regards, Joe Munday Head of Urang Property Management, 196 New King's Road, Fulham, London SW6 4NF joe.munday@urang.co.uk, 0207 610 8316
5/5
TrustpilotRight to Manage Process - fast, smooth, successful
Urang offered to help our leaseholder community to achieve the Right to Manage status for our development. This was done most efficiently, very transparent, and apparently within the shortest period of time possible. We are lookung forward to a successful and efficient co-operation with Urang as our future management agency. Well done - let's be as successful in the future!
5/5
TrustpilotUrang service from Property manager…
Urang service from Property manager Chris Lombard has always been very professional efficient and quick.
Dear Mr Khan,We appreciate your kind words and have passed your positive review to Chris, your property manager.We thank you for your service and look forward to continuing to work hard for you.Best wishes,Urang Group
5/5
TrustpilotThank you Urang's Property Maintenance…
Thank you Urang's Property Maintenance team. We had some issues with our plumming in our business and the guys were able to come fast and resolve it within an hour of calling
Hey MicheleThanks so much for your review. We're glad you were impressed with our Plumbing specialists in our Property Maintenance division.We look forward to working with you guys in the future.All the best,KenUrang Property Maintenance team
1/5
GoogleDo not trust them, horrendous company. Claim they have done work when they clearly haven't. Charge absurd amounts for small minor work and do not get consent all of all tenants before they attempt to carry out work!
Dear Neil, Please get in touch to discuss this ASAP so we can rectify this- We cannot track you down on our client list to contact you. Paul Cleaver 020 7751 8356 paul.cleaver@urang.co.uk
1/5
TrustpilotAbsolutely ridiculous management
Absolutely ridiculous management. They manage one property which I rent. I never had to deal with such unprofessional people. Never let you know when they will do some work in the property, give access to the maintenance without your consent.
5/5
TrustpilotRoaan Pike
Extremely helpful and very responsive to the mails. On Phone I found him a very patient and pleasant person to deal with. Provide all the required details promptly which make our work easier. He is the best in assisting. Would recommend him.
5/5
TrustpilotUrang are very professional
Urang are very professional, and deal with issues you raise with them quickly and effectively
Hi Felix,Thank you for your positive review.We will continue working hard for you and your fellow leaseholders. Please don't hesitate to contact your dedicated property manager or info@urang.co.uk if you need any future assistance.Have a lovely day further.Kind regards,Urang Group.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urang Property Management's London office has 500 reviews across two platforms: 219 on Google, 281 on Trustpilot.
Urang Property Management London is rated 2.9 out of 5 across all 500 reviews, and 2.6 out of 5 on Google from 219 reviews.
Urang Property Management London, 196 New Kings Road, London, SW6 4NF.
