Trusted Agent profile
★★★★★
500 reviews across 2 platforms
196 New Kings Road, London, SW6 4NF
Urang Property Management's London office at 196 New Kings Road is rated 2.9 out of 5 across 500 reviews on two platforms, including 219 Google reviews rated 2.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRoaan Piek is a credit to Urang
Since having Roaan Piek on board, there has been a significant improvement and interaction with Urang. Roaan, always has a positive and attentive attitude and is committed to resolving issues the residents may have.
5/5
TrustpilotGreat company to work alongside
Great company to work alongside, efficient and friendly staff
Hi Ricky,We want to reach out to thank you for your positive review. We really apreciate your taking the time to provide us with your experience.Yours SincerelyMaxHead of Property Management Operations
5/5
TrustpilotGreat service
Great service, above and beyond what was expected. Would definitely recommend.
Hi James,Thank you for your positive review and I'm glad the Urang team were able to exceed your expectations.Paul (Founder & CEO, The Urang Group)
5/5
TrustpilotExcellent company
Excellent company. Good people, who go the extra mile. Highly recommended.
Hi Calum,Thank you for the fantastic review and I'm glad the Urang team were able to exceed your expectations.Paul (Founder & CEO, The Urang Group)
5/5
TrustpilotExcellent property management
Alison and Leigh have managed properties for me for several years. They consistently provide a professional and efficient service, and go above and beyond when handling issues.
1/5
GoogleUnresponsive con artistsNegativeResponsiveness, Quality, Professionalism, Value
Hi Jack I'm sorry that you've had a less than excellent experience with us here. Please each out to me personally so I can work with you to improve your experience. Paul Cleaver (CEO, The Urang Group) 020 7751 8356 paul.cleaver@urang.co.uk
5/5
TrustpilotEzette
Ezette, as always, is great to deal with. Super efficient and an excellent communicator. Urang are by the far the best managing agents we have had.
5/5
TrustpilotVery happy with the service our…
Very happy with the service our building receives.
Hi KatherineGreat to hear and thanks so much for taking the time to leave a review of your positive experience with Urang Block Management!Joe, Head of Urang London Block Management
1/5
TrustpilotEverything that can go wrong goes wrong…
Everything that can go wrong goes wrong and now the company has essentially given up on the job. It started bad and got worse.
1/5
GooglePoor property maintenance service.
Hi Pao I'm sorry to hear we didn't meet your expectations in this instance. However, I cannot locate you in our system. So I can be sure of the legitimacy of your review and feedback, please may I ask you to contact me directly so I can work with you to resolve the matter? Ken, Urang Property Maintenance team. ken.kew@urang.co.uk My direct dial is: 0204 513 7460
5/5
GoogleI’m staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.
2/5
GoogleNot so great, but getting better. Recent new hires have improved things.
Dear M Costa Thank you for your honest review. We have made a number of internal changes over the last year which have improved things further. Please let us know if there is anything else we can help with. Regards, Joe (Head of Property Management) joe.munday@urang.co.uk
1/5
GoogleShocking service, any request takes tons of time and constant chasing, AVOID.
1/5
GoogleSuch an awful excuse of a business. Avoid.
Hi Steve, I'm sorry that you've had a less than excellent experience with us here. Lots of our clients leave us 5 star reviews so I'm disappointed we've fallen short of our expected standards here. I'd encourage you to reach out to me personally so I can work with you to improve your experience. Paul Cleaver (CEO, The Urang Group) 020 7751 8356 paul.cleaver@urang.co.uk
5/5
TrustpilotPrompt attention from Urang
I always receive a prompt response from Roaan and he deals with the issues thoroughly. Reliable and competent, thank you, Roaan.
1/5
TrustpilotUtterly dreadful
Utterly dreadful. If you are looking to change managing agents, steer clear of these cowboys. In my entire career I have never come across such shambolic people and practices!
1/5
GoogleLack of property management performed by this company despite being in the name!
5/5
TrustpilotVery communicative and helpful.
Very communicative and helpful estate managers. Roaan Piek in particular is very up to speed on what developments need.
5/5
TrustpilotOur agent is excellent
Our agent is excellent, we couldn't ask for better service. Proactive, she keeps us informed & always contactable.
1/5
GoogleIf you love your emails being ignored and your property falling into a state of disrepair , then this is the property management firm for you!NegativeResponsiveness, Quality, Professionalism, Value
2/5
GoogleService provided as the management company of where I live is very poor. Actions are either very slow or non existent.
5/5
TrustpilotRoaan Piek has approached our company…
Roaan Piek has approached our company for services and he is proactively working to avoid delays
5/5
TrustpilotExcellent service from Caitlin
Excellent service from Caitlin and the whole the Property Maintenance team. I needed a cable fitted at my commercial premises. The work was done quickly and professionally. Thankyou!
1/5
GoogleTerrible service and very unhelpful. Wish it was an easier process to change property management service company.NegativeResponsiveness, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urang Property Management's London office has 500 reviews across two platforms: 219 on Google, 281 on Trustpilot.
Urang Property Management London is rated 2.9 out of 5 across all 500 reviews, and 2.6 out of 5 on Google from 219 reviews.
Urang Property Management London, 196 New Kings Road, London, SW6 4NF.
