Trusted Agent profile · London
★★★★★
552 reviews across 2 platforms
Tandy Place, London, E20 3AS
Touchstone CPS's office in London, at Tandy Place, is rated 3.2 out of 5 across 552 reviews on two platforms, including 87 Google reviews rated 2.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery impressive service so far: efficient, friendly, and excellent communication. The property is in great condition and queries/issues are resolved smoothly.
Hi Ana Wow! Thank you for sharing your recent experience with us, it’s wonderful when we receive such positive feedback from our customers. The team in our London office will be delighted with your comments. Best wishes Touchstone
5/5
Trustpilotefficient and highly organised
Hello Thank you for taking the time to rate and review your recent engagement with Touchstone; we're pleased you found us efficient and well-organized. Best wishes.Touchstone
1/5
GoogleWasted my time. They booked me for viewing but no one turned up. Even though i called them several time. Really disappointed
Hi Safiullah We’re disappointed to see your review as our London Team prides themselves on providing excellent customer service. Having looked a little further into this, we were unable to locate your customer profile / property enquiry, and as such were unable to find a confirmed viewing on our system for you. We understand your disappointment and we’d love the opportunity to discuss our available properties with you, so please contact Kern Rhoden, our Lettings Manager, with your requirements including your contact number, and Kern can schedule a call with you. Kern can be contacted via kern.rhoden@touchstoneresi.co.uk. We look forward to hearing from you and hopefully assisting you with finding a new home! Kind regards Penny Graham Touchstone
1/5
TrustpilotThe worst agency
The worst agency. No help at all, never answering calls, did not do their work right and left me and my roommate without an apartment at the last minute
Hi EftychiaWe understand your disappointment at not securing the desired apartment and we are sorry that we couldn’t assist you on this occasion. We are sorry if you felt that you weren’t kept up to date with progress. I confirm that I have passed your feedback onto the team.Best wishes to you for the future.Kind regardsPenny GrahamTouchstone
5/5
GoogleThe best experience so far in London. Have an amazing team which made my moving process smooth without countering any issues.
Hi Resat Thank you for sharing your recent move-in experience with us, it’s wonderful when we receive such positive feedback from our customers. The team in our London office will be delighted with your comments. We’re pleased that your move-in went smoothly and extend our best wishes to you in your new home. Kind regards Touchstone
5/5
GoogleOur time in Wollstonecraft street was fantastic, the flat, the location, the landlord and company all 10. We were very happy.
Hi Cintia Wow! Thank you for sharing your experience of your time living at Wollstonecraft Street and for your wonderful commendation, it really means a lot to us. The team will be delighted with your comments. Thanks again and best wishes to you in your new home. Kind regards Touchstone
1/5
TrustpilotA total waste of time!
I can summarize them in 2 words: incompetent and no-communication-at-all!
Hello PhantomWe’re sorry that you’re unhappy with our service and thank you for your feedback. As we don’t have access to your tenancy information via Trustpilot, please could you email feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding issues, and a colleague will be in contact shortly. We look forward to hearing from you.Kind regardsTouchstone
1/5
TrustpilotHighly Unsatisfied
This company needs some real serious people who actually want to resolve the issues of tenants and not just play a word game...
Hi TwinkleWe are very sorry that you felt the need to post your review.Our colleague Eddie tried to call you yesterday in response to your email received on Monday evening but as you were not available to take the call, a message was left. Eddie has also responded to your email with an update.Eddie is in contact with your landlord and is actively seeking to progress matters for you with the aim of finding a mutually acceptable resolution to this matter.Kind regardsTouchstone
5/5
Trustpilotvery helpfull
very helpful as well as quick to respond and solve problems. i hope things will continue to go so smoothly in the future as he does.
Hi GergoThanks so much for sharing your experience with us, we really appreciate it. The team will be delighted with your feedback, so thank you. Best wishesPenny GrahamTouchstone
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. Always answered emails promptly and dealt with my change in circumstances without making me feel I had wasted their time. Would highly recommend
Hi JamiceWe very much appreciate your taking the time to rate and review our service, thank you. It means a lot to us when our customers provide such positive reviews, and we enjoy sharing them with the teams, so thanks again.Best wishes to you.Kind regardsPenny GrahamTouchstone
5/5
GoogleWe were really happy with the whole process from the beginning to the end. Very friendly approach, effective communication and quick responses. I would definitely recommend the agency and their servicesPositiveResponsiveness, Quality, Professionalism
Hi Barbora Thank you for taking the time to review the service that you received from my colleagues in the London Office recently. It's great to see that your experience was a positive one and that you'd recommend our services. Thank you. Kind regards Penny Graham Touchstone
5/5
TrustpilotAlex and Emily have been very helpful…
Alex and Emily have been very helpful with my moving in. They are very quick to answer my emails and sorting things for me. Thank you both.
Hi NiraliThank you for taking the time to rate and review our service, we very much appreciate it. Thanks too for wonderful feedback about my colleagues Alex & Emily. We're delighted that you have found them both so helpful. I'll be sure to pass this on to them both. Thanks again for time and best wishes to you in your new home.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotVery disappointed in this…
Very disappointed in this communication. It completely ignores my own communication to my property manager in March in which we agreed my extended absence from home, I confirmed I would be available as normal by email and phone, yet no attempt was made to contact me via either method to rectify what you are now stating is an issue.
5/5
TrustpilotAn amazing service
An amazing service, fast responses, incredible support and help with clarity and punctuality.
Hi ArthurThank you for sharing your recent experience with us, it’s wonderful when we receive such positive feedback from our customers. Thanks again.Best wishesTouchstone
5/5
TrustpilotThe costumers service was very helpful
The costumers service was very helpful, they did an amazing job always able to help.
Hi ErnestoCustomer care is important to us, so we really appreciate you taking the time to acknowledge the Touchstone team for the assistance provided recently. Best wishesTouchstone
1/5
TrustpilotAbsolutely waste of time
Reported in May via the portal that rain water is getting into to block. Have spoken to numerous people and still no action. Seems their only interested in collecting the rent.
Hello PhilipFirstly, we’d like to apologise for any inconvenience caused by the apparent delay in effecting a repair to your building to stop the rainwater ingress.So that we can look into the matter for you, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property, and a colleague will be in touch with you shortly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotTouch stone are rubbish at managing…
Touch stone are rubbish at managing property s
5/5
TrustpilotExcellent Service
Excellent experience and they responded very fast. Really easy to work with and communications via text and phone calls were excellent.
Thank you for sharing your wonderful review of the service that you have received from Touchstone. We really appreciate all customer feedback, so thank you.Best wishes Touchstone
4/5
TrustpilotAlex the property maintenance…
Alex the property maintenance controller always reply promptly to any query
Hi AidiThank you for sharing your experience with us, we really do appreciate it your time on this. Thanks too for your feedback about our colleague Alex, he’ll be really pleased with your review. Yes, Alex is highly organised and likes to keep our customers updated when dealing with any issues. Best wishesTouchstone
5/5
TrustpilotHighly Recommended Landlord
I've rented with Touchstone for the past year and have had an absolutely fantastic experience. The new tenant process was about the same as you'd get elsewhere, but the notable bit about Touchstone is the service and support as a tenant. Any questions or needs we had were promptly responded to and dealt with, and there was ample and proactive communication about building cleaning and maintenance. I can't recommend highly enough.
5/5
TrustpilotStraight and direct instructions
Straight and direct instructions. It made the whole process seamless.
Hi MaryThank you for posting such a positive review of our service. We're delighted to see that you have found our processes easy to follow. We know that moving can be a busy time for our customers, so our colleagues try to make this process as smooth and hassle free as possible.Best wishes to you in your new home.Kind regardsTouchstone
5/5
GoogleThank you very much for such attentive and warm service, everything is very pleasant
Hi Na Xu Thank you for taking the time to share your experience with us and for your 5* rating, we really appreciate it. Your kind words will be forwarded onto the London Team. Thanks again, that'll make their day! Best wishes. Kind regards Touchstone
1/5
TrustpilotTerrible company
Terrible company. Happy to take your money for overinflated priced rental properties but refuse to acknowledge or rectify any issues including health hazards.Do not use, avoid at all costs!
HiWe are truly sorry that you felt the need to leave this review. It is clear that communication has broken down somewhere. So that we can assist you with this and understand where the break down has occured, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of any outstanding matters.We look forward to hearing from you so that we can work with you to resolve any outstanding repairs.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotOver 8 months to sort an issue and…
Over 8 months to sort an issue and still waiting…
Hi OliviaWe're sorry to see that you have an outstanding issue and apologise for any inconvenience that this may have caused you. So that we can look into this for you, please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding matters. Thank you.We look forward to hearing from you and thank you for your patience.Kind regardsTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Touchstone CPS's London office has 552 reviews across two platforms: 87 on Google, 465 on Trustpilot (across the whole business).
Touchstone CPS London is rated 3.2 out of 5 across all 552 reviews, and 2.8 out of 5 on Google from 87 reviews.
Touchstone CPS London, Tandy Place, London, E20 3AS.
