Trusted Agent profile Β· London
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557 reviews across 2 platforms
Tandy Place, London, E20 3AS
Touchstone CPS's office in London, at Tandy Place, is rated 3.2 out of 5 across 557 reviews on two platforms, including 87 Google reviews rated 2.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotStraight and direct instructions
Straight and direct instructions. It made the whole process seamless.
Hi MaryThank you for posting such a positive review of our service. We're delighted to see that you have found our processes easy to follow. We know that moving can be a busy time for our customers, so our colleagues try to make this process as smooth and hassle free as possible.Best wishes to you in your new home.Kind regardsTouchstone
5/5
GoogleThank you very much for such attentive and warm service, everything is very pleasant
Hi Na Xu Thank you for taking the time to share your experience with us and for your 5* rating, we really appreciate it. Your kind words will be forwarded onto the London Team. Thanks again, that'll make their day! Best wishes. Kind regards Touchstone
1/5
TrustpilotTerrible company
Terrible company. Happy to take your money for overinflated priced rental properties but refuse to acknowledge or rectify any issues including health hazards.Do not use, avoid at all costs!
HiWe are truly sorry that you felt the need to leave this review. It is clear that communication has broken down somewhere. So that we can assist you with this and understand where the break down has occured, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of any outstanding matters.We look forward to hearing from you so that we can work with you to resolve any outstanding repairs.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotOver 8 months to sort an issue andβ¦
Over 8 months to sort an issue and still waitingβ¦
Hi OliviaWe're sorry to see that you have an outstanding issue and apologise for any inconvenience that this may have caused you. So that we can look into this for you, please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding matters. Thank you.We look forward to hearing from you and thank you for your patience.Kind regardsTouchstone
5/5
TrustpilotTimely response and flexibleβ¦
Timely response and flexible communication to meet the requirements
Hi TeresaThank you for taking the time to post a review about your experience with us, it's very much appreciated. Best wishes to you.Touchstone
5/5
TrustpilotTop comms
Good, regular communication
Hello MichaelThank you so much for sharing your feedback following your recent experience with us, it's really great to see. Thanks again.Best wishesTouchstone
1/5
TrustpilotWorst Letting agents!!!
Worst Letting agents!!!Response to property maintenance is Poor.Responding to email or phone calls is Extra Poor.I will never move into a house manage by Touchstone
Hi Seun We are sorry that you felt the need to leave your review today. Itβs clear that on this occasion our service has been below the expected level. So that we can assist you, please could you contact us via feedback@touchstoneresi.co.uk using the ref: Trustpilot, providing your property details and any outstanding issues, and a colleague will contact you shortly.Kind regards Penny Graham Touchstone
5/5
TrustpilotPrompt replies to resolve issues.
Prompt replies to resolve issues.Friendly and supportive.Professional.
Hi AnnabelThank you so much for sharing your experience with us. Itβs wonderful to see such positive feedback about Touchstone from our customers, so thank you.Best wishesTouchstone
5/5
TrustpilotExcellent Customer Advisor of Cocoβ¦
Excellent Customer Advisor of Coco Blunos whos helped me with all my queries! Amazing! Thank you so much π€©
Hi SylviaThank you taking the time to post your lovely review and for sharing your experience with our colleague, Coco, she'll be chuffed with your feedback! Best wishesTouchstone
5/5
TrustpilotHelpful
Helpful, attentive, thorough.
Hi AntonyThank you for taking to the time to provide our business with a 5 star rating, and for your kind words about our service. We really do appreciate it.Best wishesTouchstone
1/5
TrustpilotIf you want to see a horrible
If you want to see a horrible, worse customer service who always ignore your inquiries, ignoring your phone calls , emails, then join and rent a property managed by Touchstone .
Hi MariaI am sorry that you have been experiencing some difficulty contacting Touchstone recently.Could you kindly email me the address of your property and details of any outstanding issues, and I will look into this matter for you with the relevant property team. The email is: feedback@touchstoneresi.co.uk.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotSuper understanding and always willingβ¦
Super understanding and always willing to help!
Hi HogniThank you for your lovely review of our service. We're delighted to see that your experience with us has been so positive. Best wishes to you.Kind regardsTouchstone
5/5
TrustpilotHannah Power
Really quick with communication and made the referencing process simple.
Hi LukeThank you for taking the time to review the service that you've received from our colleague Hannah recently. We're delighted to see that with Hannah's assistance, the referencing process went smoothly. Best wishes to you in your new home. Kind regardsTouchstone
5/5
TrustpilotVery quick effective service when myβ¦
Very quick effective service when my front door lock stopped working. Polite, professional and helpful. Very impressed.
Hi StafanieThank you for taking the time to share your experience and post a review, we really do appreciate it. Itβs great to see that we were able to deal with the situation quickly for you and that you found our colleagues polite and professional.Thanks again.Kind regardsTouchstone
1/5
TrustpilotUnable to supply gas meter readings forβ¦
Unable to supply gas meter readings for months.
Hello JamesWe're sorry that you are experiencing difficulties obtaining your meter readings. So that we can look into this for you, please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot Meter Readings. Thank you.Kind regardsTouchstone
1/5
GoogleMatthew Johnstone and Matthew Achilles, neither reliable or trustworthy in my opinion. This agency does not look after their tenants, would advise not to list your property with them.
Hi Andrew I am very sorry that you appear to have been experiencing some difficulties with our service. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk with details of your property and any outstanding matters, so that we can look into the matter for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone
5/5
TrustpilotI have Good cooperation with Touchstoneβ¦
I have Good cooperation with Touchstone the 3.5 years they managed my property. They responded and filed quickly to any problems occurred.
Hi KonstantinaThank you so much for taking the time to review the service that you have received from Touchstone during your tenancy. It's always great to hear from our customers with positive feedback and pass it on to the team, so thank you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic. Help us so much.
Hi TerriWow! Thank you for your wonderful review, we really do appreciate it.Best wishesTouchstone
1/5
TrustpilotScam Artists don't believe a word theyβ¦
Scam Artists don't believe a word they totally conning for money speaking from experience not ethical not professional not TRUSTABLE!
Hello YatinWe have read your comments above and are extremely concerned at the allegations you raise. Please could you email us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with further details and the property this matter relates to. Once we have this information, we will be able to investigate the matter further for you. We look forward to hearing from you in due course. Kind regards Penny GrahamTouchstone
1/5
TrustpilotI waiting for repair my roof more on 1β¦
I waiting for repair my roof more on 1 month and i have still leak in home
Hi MichaelWe are sorry that you felt the need to post your review/request following your roof repair request.Please could I ask that you contact us direct at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and a colleague will look into the matter for you and update you accordingly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotWould give 0 starts if possible theyβ¦
Would give 0 starts if possible they lost one of my payments from November and now say I have arrears of a Β£1000 bloody useless
Hi IanI am very sorry to see that you experienced an issue recently with your rent allocation. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk to confirm your property details and that this issue has been resolved for you. Thank you.We look forward to hearing from you. Kind regardsPenny GrahamTouchstone
5/5
TrustpilotYes brilliant service
Yes brilliant service. Always sorted out the issues within the property when needed. Canβt complain.
Hi SarahThank you so much for taking the time to rate and review the service that you have received from Touchstone. It's always pleasing to see such feedback and it is much appreciated. Thanks again.Kind regardsPenny GrahamTouchstone
5/5
GoogleVery responsive and positive experience working with Touchstone's property management team.PositiveResponsiveness, Professionalism
Hi Jasper Thank you for your super rating and review of our service. It's great to hear that you have had such a positive experience with our London Team. I will feedback your comments to the team. Thanks again, it is much appreciated. Best wishes to you. Kind regards Penny Graham Touchstone
1/5
Trustpilotliterally the worst company!
literally the worst company and customer service!!! never responds to anything!!! lived with a broken fridge and freezer for 5 weeks!!!!
Hi NatalieI am very sorry that the repair/replacement of your fridge/freezer is still outstanding. Please could I ask that you email feedback@touchstoneresi.co.uk with details of your property so that we can look into this for you.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Touchstone CPS's London office has 557 reviews across two platforms: 87 on Google, 470 on Trustpilot (across the whole business).
Touchstone CPS London is rated 3.2 out of 5 across all 557 reviews, and 2.8 out of 5 on Google from 87 reviews.
Touchstone CPS London, Tandy Place, London, E20 3AS.
