Touchstone CPS London reviews

Hi MariaThank you for taking the time to post your review and for your feedback; we're delighted that you're happy with our service. Kind regardsTouchstone

Hi KennyThank you so much for taking the time to provide a review of Touchstone and specifically our colleague, Alex. We very much appreciate it. We're delighted to see that you are happy in Alex's capable hands 😊Best wishes to you.Kind regardsTouchstone

Hi AntonGreat to hear from you! Thank you for your feedback about your recent move; we're delighted to hear that both our App and the move-in process worked well for you, thanks to the great comms with our team.Best wishes in your new home.Kind regardsTouchstone

Hello NevIt’s wonderful when we receive such positive feedback from our customers, so thank you for your review and 5* rating. Thanks too for your praise of our colleague Allison, and the service she has provided thus far, she will be delighted.Kind regardsTouchstone

Hi MarkThank you for sharing your experience with us. We're delighted that found Alison both supportive and understanding during your call. Alison will be delighted with your feedback and so are we. Best wishesTouchstone

Hi Erik So sorry that you have had difficulty contacting our London Office. If you still need assistance, please contact us at feedback@touchstoneresi.co.uk using the ref: Google with your enquiry, and a colleague will be in touch with you shortly. Kind regards Penny Graham Touchstone

Hi Chy Thank you for sharing your experience with us. Thank you too for your glowing commendation of our ever-popular colleague, Coco. She is a gem and puts great customer service at the heart of everything she does! Kind regardsTouchstone

HelloThank you for taking the time to provide such a lovely review, we really do appreciate it.We're delighted to see that your experience was a positive one and that you found the assistance provided by our colleagues excellent. That's made our day! Thank you.Best wishes to you.Touchstone

Hi JishaThank you for your sharing your experience with us, we really appreciate it. We are delighted to see that throughout your time with us you felt supported and had such a positive experience with us, the team will be pleased with your feedback. Best wishes to you in your new home.Touchstone

Hi HizamThank you for taking the time to provide a review for Touchstone; it's greatly appreciated.We are really pleased to hear that when dealing with our colleagues recently, you found them attentive and helpful. Best wishes.Touchstone

Hi EmmanuelThank you for sharing your experience with us, it's much appreciated. We are very sorry that things haven't always gone according to plan, we'll pass that on to the team. We're delighted to see that with Alex's assistance the matter was resolved for you and everything is now back on track.Best wishes to you.Kind regardsTouchstone

Hi We are very sorry that you have experienced some difficulties contacting our Bath office recently. So that we can assist you further, please could I ask that you contact us via feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and any outstanding issues, and a colleague will be in contact with you.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

Hello We are very sorry to see your post, clearly something has gone wrong somewhere. The only Stephanie in our company doesn't generally communicate with our rental customers in online platforms, so we just want to be sure that you have the Touchstone you want to reach. If you are a customer of Touchstone, and need help to resolve a maintenance or other issue with your property, please contact us at feedback@touchstoneresi.co.uk using the Ref: Google and providing details of your rental property and any outstanding matters, so that we investigate this matter further for you. We look forward to hearing from you. Kind regards Touchstone

Hi OlaThank you for taking the time to post your review. We're delighted to hear that you found us friendly and that all went smoothly for you.Best wishesTouchstone

Hi LynWe really appreciate your taking time out to rate and review the service that you received from Touchstone recently. We're pleased to see that you received excellent customer service from my colleagues Leanne & Louise. I'll enjoy passing on your comments to both, thank you. Best wishes to you in your new home.Kind regardsPenny GrahamTouchstone

Hello Thank you for your feedback. We apologise if our service has not met your expectations. Without more information, we are unable to identify your account. Therefore, please email us at feedback@touchstoneresi.co.uk using the ref: Google London with your property address and any outstanding matters that need addressing. Once we have this information, we can connect you with the appropriate team to follow up. Thank you. We look forward to hearing from you. Kind regards Touchstone

Hi DanaHappy New Year to you! Thank you so much for providing such a glowing review for our colleague, Coco. She will be thrilled with the feedback, so thank you for taking the time to acknowledge Coco's professionalism, we really appreciate it.Best wishes to you.Kind regardsTouchstone

Hi RulaThank you so much for taking the time to share your experience of renting with Touchstone over the past 2 years. We're delighted that you've found our colleagues approachable and timely with their correspondence. Customer feedback is really important to us, so thanks again, we really appreciate it. Kind regardsTouchstone

Hello AhmedWe are sorry to hear that you have been having difficulty contacting us. Please email us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with your address and how we can help you, and a colleague will contact you. Thank you.Kind regardsTouchstone

Hi MichaelThank you for taking the time to review the service that you received recently from our colleague, Hannah. We're delighted to see that with Hannah's assistance, all went smoothly for you. Best wishesTouchstone

Hi JLThank you for reaching out to us. I'm sorry that on this occasion our level of service has fallen short. In the event that you are yet to hear back from the property team about your heating, please could you contact feedback@touchstoneresi.co.uk with details of your property so that we can work on a resolution for you.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

Hi BrookeThank you for taking the time to share your experience with us; we appreciate it. Communication is an important part of property management, so we are pleased to see that the team responded quickly to any queries you had.Thanks again.Best wishes.Touchstone

Hello GunaThank you for your feedback. We are very sorry that you felt dissatisfied following a recent interaction with a colleague. Please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding matters, and a colleague will be in contact with you.Kind regardsTouchstone

Hi TemitayoWe appreciate you taking the time to share your experience with us.We are pleased to hear that you found our processes clear and easy to follow, and that the team communicated well with you. Best wishes to you in your new home.Kind regardsTouchstone