Trusted Agent profile · London
★★★★★
552 reviews across 2 platforms
Tandy Place, London, E20 3AS
Touchstone CPS's office in London, at Tandy Place, is rated 3.2 out of 5 across 552 reviews on two platforms, including 87 Google reviews rated 2.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThey kept their promise of first to…
They kept their promise of first to come first to be served.
Hi HuzaifaThank you for taking the time to share your experience with us; we really appreciate it. We're delighted that you found us true to our word 😊Best wishes for your new home.Kind regardsTouchstone
5/5
TrustpilotIt was great
It was great. I found it very sufficient and stress-free. Lovely team too!
Hi HannahThank you for taking the time to share your experience with us; it's greatly appreciated. We're pleased to hear that your experience with us was stress-free and that you found the team helpful. We'll be sure to pass on your kind words to the team.Best wishesTouchstone
5/5
TrustpilotTony listens to concerns and takes…
Tony listens to concerns and takes immediate action to get the problem resolved the next second.Very efficient team.
Hi SegunWe really appreciate your positive feedback regarding our colleague Tony, and the wider team.We are happy to hear that Tony and the team have been able to assist you, when needed. We will share your review with the team, they'll be delighted with your feedback.Best wishesTouchstone
5/5
TrustpilotExcellent service from Marie Lloyd
Excellent service from Marie Lloyd - the Maintenance Manager - listened o my concerns and addressed them to satisfaction and all done very swiftly. Generally Touchstone set the benchmark for their service to tenants, never had a troublesome issue with them. Thank you.
Hi TanThank you so much for your lovely review of the service we have provided to you to date and particularly that of our colleague Marie, it's appreciated. We are delighted that you have found Marie to be helpful and efficient, she really does work hard to ensure that our customers receive the best possible service. Thanks again for taking the time to rate and review our service, we really appreciate it. Best wishes to you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotVery helpful
Received a phone call from Felicity to find out how the move to the new flat went, she was very attentive and interested in my concerns and advised me what to do.
5/5
TrustpilotThe cheek in process was made easy and…
The cheek in process was made easy and all issue raised were all attended to rightly.
Hi AyoThank you for rating and reviewing our services here on Trustpilot; we really appreciate it. We are pleased to hear that you found our colleagues helpful throughout the application and move-in process, and that any issues were attended to efficiently.Best wishes for your new home.Kind regardsTouchstone
5/5
GoogleCould not recommend Touchstone and their staff more. Susan (Property Manager) has been absolutely amazing and very helpful in our whole process which has made moving so much easier and a much more pleasant experience!
Hi Rob Thank you for taking the time to review your experience with our company, we really appreciate it. We’re pleased to see that you found our colleague Susan helpful during the move-in process and that all went smoothly for you. I will pass on your review to Susan, she’ll be delighted. Thanks again. Best wishes to you in your new home. Kind regards Touchstone
4/5
TrustpilotGood Customer service
I had a good experience with the company because they were very prompt in responding to inquiries raised and displayed remarkable customer service.
Hi ChijinduThank you for taking the time to provide your review, we very much appreciate it. We are delighted that you found our colleagues prompt in dealing with queries, and thank you for highlighting the service you received.Best wishesTouchstone
5/5
TrustpilotGood customer service
Naomi Campbell, compliance coordinator was very helpful in arranging a date for a gas engineer to attend the property to do the annual inspection. Very happy, thanks 😊
Hi DagmarThank you for taking the time to highlight the work of our colleague, Naomi. We really appreciate your sharing your experience with us, and Naomi will be delighted with your feedback.Thanks again.Best wishesTouchstone
1/5
GoogleTouchstone has left me without a washing machine for 3 weeks, it takes 2 days to get a washing machine delivered.
Hello Thank you for your feedback. We appreciate that you have already reported this but we'd like to look into this matter for you to see why the process seems to have stalled. Please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Google - washing machine, confirming your address, and a colleague will be in contact with you. Thank you. We look forward to hearing from you. Kind regards Touchstone
5/5
TrustpilotOur experience was great and very fast
Our experience was great and very fast. Hannah helped us throughout, even when dealing with the external company and kept us in the loop. Couldn’t recommend her and the company more!
Hi HollieThank you for sharing your experience with us, we really appreciate your feedback. Hannah is proving very popular with our customers due to her great customer service and helpful manner. Thanks again, Hannah will be delighted to read your comments. Best wishes to you in your new home.Kind regardsTouchstone
5/5
TrustpilotI must say you people did marvelous job…
I must say you people did marvelous job during my stay. My stay was very comfortable
Hello WagasWe are so happy to hear that your stay with us was comfortable and that you found the team helpful. We'll be sure to let the team know, they'll be delighted with your feedback.Best wishes to you in your new home.Kind regardsTouchstone
1/5
GoogleI've managed to get viewing on their latest property after hundreds of missed calls + messages voicemail emails to Kern who's showing the property, it's clear either its Mr Kern or its the company is slow on lettings, the communication is very poor.
Hi Abs Thanks for reaching out and letting us know that you have had difficulty contacting us to arrange viewings recently. We are very sorry that this was your first experience of our company as our team in London prides itself on its service to prospective customers in helping them find their new home. I will relay this back to the Team so that we can identify why this happened. Should you encounter any further issues with this or future viewings with us, please feel free to contact us at feedback@touchstoneresi.co.uk and we’ll be happy to help. Kind regards Penny Graham Touchstone
5/5
TrustpilotThe room cleaning and arrangement was…
The room cleaning and arrangement was excellent.Mr.Tony and Ms.Karen provide excellent room service and updates for moving in.
Hello ViThank you for sharing your experience with us. We're delighted to hear that you received excellent service from two of our colleagues, Tony and Karen recently; they will appreciate your feedback. Best wishes to you in your new home. Kind regardsTouchstone
5/5
TrustpilotTony Lewis goes far and behind for the residents at The Farthing.
Tony Lewis goes far and behind for the residents. Thank you 😊
Hi SilviaThank you for taking the time to provide us with your feedback about our colleague, Tony. Tony works hard to make things happen for his customers; so he'll be delighted with your feedback. Thank you.Best wishesTouchstone
5/5
TrustpilotVisitor Parking Permit
Very swift response to my request from Touchstone confirming action had been taken.
Hi NormanWe are delighted to hear that you received a prompt response and resolution to your recent query; thank you for sharing your experience. Best wishesTouchstone
3/5
Trustpilotneed to get someone quicker to sort out…
need to get someone quicker to sort out bin room lock and tidy
Hello PaulThank you for your feedback regarding the bin store; it is appreciated. Our team is aware of the the fly-tipping that recently resulted in the council not collecting the bins from this area. We appreciate your feedback as we work to improve our on-site services for our customers. Thank you.Best wishesTouchstone
5/5
TrustpilotTouchstone came through AMAZINGLY......
Touchstone came through AMAZINGLY for me. I had my boiler not working correctly and my Property manager Shirely who is a super star got the contractors out same day to fix the issue and the contractors were super helpful and sorted the issue out. Grateful for the assistance from touchstone.
Hi LydiaFirstly, I'm delighted to hear that my colleague Shirley and our contractors were able to resolve your boiler issues so quickly. Having worked with Shirley for many years, it's no surprise as I know she's efficient and friendly.I'd also like to thank you for taking the time to provide such a wonderful review of our service, it's much appreciated and I'll pass your comments back to Shirley and the Team.Thanks again. Kind regardsPenny GrahamTouchstone
2/5
GoogleFine while you’re living there but as soon as I gave notice that I was moving out, I’ve been completely blanked by everyone I email. It's impossible to get hold of anyone about my deposit and the checking out process.NegativeResponsiveness
Hi Amelia Thank you for reaching out to us. We are sorry that our standards have fallen short on this occasion leading to your having difficulty arranging your move-out. Please could you contact us at feedback@touchstoneresi.co.uk quoting the ref Google Review with details of your property, and a colleague will be in contact with you shortly to make arrangements. We look forward to hearing from you, so that we can finalise your move-out arrangements with you. Kind regards Penny Graham Touchstone
5/5
GoogleCaroline and Touchstone properties put an end to my long drawn out process of trying to find a new flat. They moved fast and I was literally in the new flat a week after making an offer. Can’t thank these people enough! Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Hi Dale, thank you so much for leaving such a lovely review. We are so glad we could get you moved in so quickly and all went to plan. Thank you - from Team Touchstone
1/5
TrustpilotLack of or no communication and then…
Lack of or no communication and then made to sound like it was me at fault
Hello DianeThank you for your review.Sorry about the miscommunication. You highlighted a few items for repair, and your property manager responded to say that we would carry out a site visit. It would seem that you did not receive the email, so a colleague will be contacting you today to follow this up and organise a date and time suitable for you. We appreciate the feedback and we are continually striving to improve and to provide the service that our customers deserve.Kind regardsTouchstone
5/5
TrustpilotPrompt and clear
All information and instructions were given clearly and promptly.
Hi YogeshThank you for taking the time to share your thoughts with us, we really appreciate it. We're pleased to hear that you found our processes clear and prompt. Exactly as it should be. Best wishes to you in your new home.Kind regardsTouchstone
5/5
TrustpilotEmily, Alex and Karen
Emily, Alex and Karen have all been very instrumental in making our move in a wonderful one.
Hi OkechukwuMany thanks for sharing your experience with us. We appreciate you taking the time to recognise the efforts made by our colleagues, Emily, Alex, and Karen in assisting our customers with their queries. The Team will be chuffed with your feedback. Thank you.Best wishesTouchstone
1/5
TrustpilotAre all the staff on vacation?
Unfortunately, I have had reasons to complain again about their poor response to my enquiries. I have used their contact form twice about the same issue but still no reply or even an acknowledgement 3 weeks later.
Hi LyndaFirstly, we would like to apologise that our customer service doesn’t appear to met the standard that you should expect on this matter. So that we can get to the bottom of this and help you with your enquiry, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and any outstanding issues, and a colleague will be in contact with you. Whilst writing, please could you confirm which contact form you have been using to contact us, so that we can check for any system errors. Thank you.We look forward to hearing from you.Kind regardsTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Touchstone CPS's London office has 552 reviews across two platforms: 87 on Google, 465 on Trustpilot (across the whole business).
Touchstone CPS London is rated 3.2 out of 5 across all 552 reviews, and 2.8 out of 5 on Google from 87 reviews.
Touchstone CPS London, Tandy Place, London, E20 3AS.
