Trusted Agent profile

Touchstone CPS London reviews

3.2

★★★★★

552 reviews across 2 platforms

Tandy Place, London, E20 3AS

Touchstone CPS's London office at Tandy Place is rated 3.2 out of 5 across 552 reviews on two platforms, including 87 Google reviews rated 2.8.

Google logo

2.8 / 5

87

Reviews on Google

This office

Trustpilot logo

465

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

3/5

Trustpilot

The whole process was delayed and the…

The whole process was delayed and the communication was poor

Edward · 18 November 2021

Agent replied · 13 June 2024

Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

Tenant care is awful

Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.

Edward · 5 April 2019

5/5

Trustpilot

Good

Everyone is being very helpful

Biser · 14 July 2021

Agent replied · 13 June 2024

Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

My worst experience ever!

Avoid at all costs

Adrian · 7 September 2026

Agent replied · 24 September 2026

Hello Adrian We are sorry to hear that you are unhappy with the service you have received. It is understood that a member of our team has contacted you today to discuss your concerns in more detail, and we trust that these issues are now being addressed and are in the process of being resolved. Kind regards Touchstone

5/5

Trustpilot

Very good service and very fast

Very good & professional

Bal · 1 September 2020

Agent replied · 13 June 2024

Hi Bal sahi,Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services speedy and professional.Thanks again, and best wishes in your new home.Kind regardsNatalie JamesTouchstone

5/5

Trustpilot

quick response from Emily and team

Rating only, no written review.

Partha · 12 August 2026

Agent replied · 24 September 2026

Hi Partha, Thank you for sharing your feedback following your recent experience with Emily and the team. We greatly appreciate your review and are delighted to hear that you are happy with our service. Kind regards, Touchstone

5/5

Google

Extremely attentive and polite

Ravi · 11 June 2018

Agent replied · 11 June 2024

Thank you for your review rating, Team Touchstone

1/5

Google

Rating only, no written review.

Molly · 16 March 2026

Agent replied · 16 April 2026

Hi Molly We're disappointed to see how you rated out business, and we'd like to learn what led to this. We would appreciate your contacting us at feedback@touchstoneresi.co.uk using the ref: Google - MG, with your tenancy details and any issues you need assistance with. We hope to hear from you soon. Kind regards Touchstone

1/5

Google

Rating only, no written review.

Lubna · 16 November 2025

Agent replied · 16 April 2026

Hi Lubna We're sorry that you felt the need to leave us a one star review and would like … More

1/5

Google

Rating only, no written review.

Harry · 10 April 2025

Agent replied · 19 May 2025

Hello Harry Thank you for your feedback. We are sorry to see that you're unhappy with our service. We are unable to locate your account from the information in this review without further details. So at your earliest convenience, please could you provide us with some more details using the Ref: Google Rating to feedback@touchstoneresi.co.uk. Once we receive further details, we can assess how best to help you. Thank you. We look forward to hearing from you. Kind regards Touchstone

5/5

Google

Rating only, no written review.

Miray · 9 April 2025

Agent replied · 1 May 2025

Hello Miray Thank you so much for taking the time to rate Touchstone with 5 stars; we really appreciate it 😊 Kind regards Touchstone

5/5

Google

Rating only, no written review.

Adonis · 25 July 2024

Agent replied · 24 August 2024

Hi Adonis Thank you for taking the time to rate your recent experience with our London Office; we really appreciate it. Kind regards Touchstone

5/5

Trustpilot

Really good and fast process work.

Rating only, no written review.

Nabeel · 12 July 2024

Agent replied · 24 August 2024

Hello NabeelThank you for taking the time to rate and review your recent experience with Touchstone; it's appreciated. We hope that you are settling well into your new home. Kind regardsTouchstone

5/5

Trustpilot

Flat issues was l addressed right away.

Rating only, no written review.

DaManic · 1 May 2024

Agent replied · 13 June 2024

HelloWe appreciate you taking the time to share your experience with us. We are happy to see that any issues were dealt with been promptly and to your satisfaction.Best wishesTouchstone

5/5

Trustpilot

It is really fast and very helpful.

Rating only, no written review.

Brian · 5 February 2024

Agent replied · 13 June 2024

Hi BrianThank you for taking the time to share your recent experience with us. We're delighted that you found us helpful and that things moved quickly for you.Best wishes in your new home.Kind regardsTouchstone

1/5

Google

Rating only, no written review.

Giovanni · 12 December 2023

Agent replied · 11 June 2024

Hello Giovanni We are sorry to see that you have provided us with such a low rating. Clearly things haven't gone to plan. So that we can assist you further, please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Google with details of your property and any outstanding issues. Thank you. We look forward to hearing from you. Kind regards Touchstone

5/5

Trustpilot

Very helpful.

Rating only, no written review.

Shahzad · 7 December 2023

Agent replied · 13 June 2024

Hello ShahzadThank you for posting your rating and review, we really appreciate the mention. We're delighted that you found us very helpful, that's our aim 😊.Best wishesTouchstone

5/5

Trustpilot

The whole process was swift and timely.

Rating only, no written review.

Chijioke · 16 November 2023

Agent replied · 13 June 2024

Hi ChijokeThanks so much for sharing your recent experience with Touchstone and for leaving your review. We're delighted to see that you found our service swift and timely. Thanks again, we really do appreciate your time on this.Best wishesTouchstone

5/5

Trustpilot

Very nice problem solving

Rating only, no written review.

ELISA · 3 October 2023

Agent replied · 13 June 2024

Hi ElisaThank you for taking the time to rate and review our service, we really appreciate it. We're delighted that you were happy with the way that we dealt with any issues that arose. Best wishes to you.Kind regardsTouchstone

5/5

Trustpilot

Hannah was very helpful and friendly.

Rating only, no written review.

Gemma · 13 July 2023

Agent replied · 13 June 2024

Hi GemmaThank you for posting your review about your recent experience with our colleague Hannah, we really appreciate it. We'll pass your feedback to Hannah too, she'll be thrilled. Thanks again.Best wishesTouchstone

1/5

Google

Rating only, no written review.

Michael · 10 June 2022

Agent replied · 11 June 2024

Hi Michael We're sorry that you felt the need to leave a low rating for us. Clearly something has gone awry, so please get in touch via feedback@touchstoneresi.co.uk using the Ref: Google with details of your property and any issues, so that we can look into this for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

2/5

Google

Rating only, no written review.

Saad · 10 June 2022

Agent replied · 11 June 2024

Hello Saad We are sorry that you felt the need to provide this rating. Please could we ask that you contact us at feedback@touchstoneresi.co.uk using the ref Google with your property details and any outstanding matters or issues, so that we can look into the matter for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

4/5

Google

Rating only, no written review.

Gertrudis · 10 June 2022

Agent replied · 11 June 2024

Hi Gertrudis Thank you for taking the time to rate our service, it's much appreciated. Best wishes Penny Graham Touchstone

5/5

Google

Rating only, no written review.

Radu · 10 June 2022

Agent replied · 11 June 2024

Hi Radu Thank you for providing Touchstone - London with a 5* rating, it's much appreciated. If you have the time, we'd love to hear from you direct at feedback@touchstoneresi.co.uk about which colleagues assisted you or what it was about our service that you particularly appreciated. We look forward to hearing from you. Kind regards Penny Graham Touchstone

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Touchstone CPS's Google reviews

Questions about Touchstone CPS London

How many reviews does Touchstone CPS London have?

Touchstone CPS's London office has 552 reviews across two platforms: 87 on Google, 465 on Trustpilot (across the whole business).

What is Touchstone CPS London's rating?

Touchstone CPS London is rated 3.2 out of 5 across all 552 reviews, and 2.8 out of 5 on Google from 87 reviews.

Where is Touchstone CPS's London office?

Touchstone CPS London, Tandy Place, London, E20 3AS.

The Trusted Agent

Is this your office? Claim your page.