Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotThe whole process was delayed and the…
The whole process was delayed and the communication was poor
Edward · 18 November 2021
Agent replied · 13 June 2024
Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
★★★★★ 1/5
TrustpilotTenant care is awful
Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.
Edward · 5 April 2019
★★★★★ 5/5
TrustpilotGood
Everyone is being very helpful
Biser · 14 July 2021
Agent replied · 13 June 2024
Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone
★★★★★ 1/5
TrustpilotMy worst experience ever!
Avoid at all costs
Adrian · 7 September 2026
Agent replied · 24 September 2026
Hello Adrian
We are sorry to hear that you are unhappy with the service you have received. It is understood that a member of our team has contacted you today to discuss your concerns in more detail, and we trust that these issues are now being addressed and are in the process of being resolved.
Kind regards
Touchstone
★★★★★ 5/5
TrustpilotVery good service and very fast
Very good & professional
Bal · 1 September 2020
Agent replied · 13 June 2024
Hi Bal sahi,Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services speedy and professional.Thanks again, and best wishes in your new home.Kind regardsNatalie JamesTouchstone
★★★★★ 5/5
Trustpilotquick response from Emily and team
Rating only, no written review.
Partha · 12 August 2026
Agent replied · 24 September 2026
Hi Partha,
Thank you for sharing your feedback following your recent experience with Emily and the team. We greatly appreciate your review and are delighted to hear that you are happy with our service.
Kind regards,
Touchstone
★★★★★ 5/5
GoogleExtremely attentive and polite
Ravi · 11 June 2018
Agent replied · 11 June 2024
Thank you for your review rating,
Team Touchstone
★★★★★ 1/5
GoogleRating only, no written review.
Molly · 16 March 2026
Agent replied · 16 April 2026
Hi Molly
We're disappointed to see how you rated out business, and we'd like to learn what led to this.
We would appreciate your contacting us at feedback@touchstoneresi.co.uk using the ref: Google - MG, with your tenancy details and any issues you need assistance with.
We hope to hear from you soon.
Kind regards
Touchstone
★★★★★ 1/5
GoogleRating only, no written review.
Lubna · 16 November 2025
Agent replied · 16 April 2026
Hi Lubna
We're sorry that you felt the need to leave us a one star review and would like … More
★★★★★ 1/5
GoogleRating only, no written review.
Harry · 10 April 2025
Agent replied · 19 May 2025
Hello Harry
Thank you for your feedback. We are sorry to see that you're unhappy with our service.
We are unable to locate your account from the information in this review without further details. So at your earliest convenience, please could you provide us with some more details using the Ref: Google Rating to feedback@touchstoneresi.co.uk.
Once we receive further details, we can assess how best to help you. Thank you.
We look forward to hearing from you.
Kind regards
Touchstone
★★★★★ 5/5
GoogleRating only, no written review.
Miray · 9 April 2025
Agent replied · 1 May 2025
Hello Miray
Thank you so much for taking the time to rate Touchstone with 5 stars; we really appreciate it 😊
Kind regards
Touchstone
★★★★★ 5/5
GoogleRating only, no written review.
Adonis · 25 July 2024
Agent replied · 24 August 2024
Hi Adonis
Thank you for taking the time to rate your recent experience with our London Office; we really appreciate it.
Kind regards
Touchstone
★★★★★ 5/5
TrustpilotReally good and fast process work.
Rating only, no written review.
Nabeel · 12 July 2024
Agent replied · 24 August 2024
Hello NabeelThank you for taking the time to rate and review your recent experience with Touchstone; it's appreciated. We hope that you are settling well into your new home. Kind regardsTouchstone
★★★★★ 5/5
TrustpilotFlat issues was l addressed right away.
Rating only, no written review.
DaManic · 1 May 2024
Agent replied · 13 June 2024
HelloWe appreciate you taking the time to share your experience with us. We are happy to see that any issues were dealt with been promptly and to your satisfaction.Best wishesTouchstone
★★★★★ 5/5
TrustpilotIt is really fast and very helpful.
Rating only, no written review.
Brian · 5 February 2024
Agent replied · 13 June 2024
Hi BrianThank you for taking the time to share your recent experience with us. We're delighted that you found us helpful and that things moved quickly for you.Best wishes in your new home.Kind regardsTouchstone
★★★★★ 1/5
GoogleRating only, no written review.
Giovanni · 12 December 2023
Agent replied · 11 June 2024
Hello Giovanni
We are sorry to see that you have provided us with such a low rating. Clearly things haven't gone to plan.
So that we can assist you further, please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Google with details of your property and any outstanding issues. Thank you.
We look forward to hearing from you.
Kind regards
Touchstone
★★★★★ 5/5
TrustpilotVery helpful.
Rating only, no written review.
Shahzad · 7 December 2023
Agent replied · 13 June 2024
Hello ShahzadThank you for posting your rating and review, we really appreciate the mention. We're delighted that you found us very helpful, that's our aim 😊.Best wishesTouchstone
★★★★★ 5/5
TrustpilotThe whole process was swift and timely.
Rating only, no written review.
Chijioke · 16 November 2023
Agent replied · 13 June 2024
Hi ChijokeThanks so much for sharing your recent experience with Touchstone and for leaving your review. We're delighted to see that you found our service swift and timely. Thanks again, we really do appreciate your time on this.Best wishesTouchstone
★★★★★ 5/5
TrustpilotVery nice problem solving
Rating only, no written review.
ELISA · 3 October 2023
Agent replied · 13 June 2024
Hi ElisaThank you for taking the time to rate and review our service, we really appreciate it. We're delighted that you were happy with the way that we dealt with any issues that arose. Best wishes to you.Kind regardsTouchstone
★★★★★ 5/5
TrustpilotHannah was very helpful and friendly.
Rating only, no written review.
Gemma · 13 July 2023
Agent replied · 13 June 2024
Hi GemmaThank you for posting your review about your recent experience with our colleague Hannah, we really appreciate it. We'll pass your feedback to Hannah too, she'll be thrilled. Thanks again.Best wishesTouchstone
★★★★★ 1/5
GoogleRating only, no written review.
Michael · 10 June 2022
Agent replied · 11 June 2024
Hi Michael
We're sorry that you felt the need to leave a low rating for us. Clearly something has gone awry, so please get in touch via feedback@touchstoneresi.co.uk using the Ref: Google with details of your property and any issues, so that we can look into this for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
★★★★★ 2/5
GoogleRating only, no written review.
Saad · 10 June 2022
Agent replied · 11 June 2024
Hello Saad
We are sorry that you felt the need to provide this rating.
Please could we ask that you contact us at feedback@touchstoneresi.co.uk using the ref Google with your property details and any outstanding matters or issues, so that we can look into the matter for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
★★★★★ 4/5
GoogleRating only, no written review.
Gertrudis · 10 June 2022
Agent replied · 11 June 2024
Hi Gertrudis
Thank you for taking the time to rate our service, it's much appreciated.
Best wishes
Penny Graham
Touchstone
★★★★★ 5/5
GoogleRating only, no written review.
Radu · 10 June 2022
Agent replied · 11 June 2024
Hi Radu
Thank you for providing Touchstone - London with a 5* rating, it's much appreciated.
If you have the time, we'd love to hear from you direct at feedback@touchstoneresi.co.uk about which colleagues assisted you or what it was about our service that you particularly appreciated.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.