Stonehouse Estates London reviews

★★★★★ 5/5

The Trusted Agent

Made a difficult process run very smoothly

I'd been looking for a flat for a few weeks and needed to move urgently, but all of the studio properties in the area I was interested in were disappearing so quickly. Other agents had let me down, or appeared to considerably favour the landlord over the tenant. I'd almost forgotten about Stonehouse until I got a call from Rohan Varma, who had been looking on my behalf in the background. He appeared to make extra effort to get me in to view a flat early, so that I had first refusal. He then communicated with me, and the landlady, in a very open and honest manner. This meant that we both trusted him, and the offer I made was accepted. Rohan provided great advice throughout the whole process, and the move went incredibly smoothly, with references and the inventory check happening at such a speed that I was able to move in within a week. All in all, very grateful and satisfied.

Vicki · 30 November 2015

★★★★★ 2/5

The Trusted Agent

very unorganised

-Seem to have to deal with a new member of staff for every different problem/issue - always blame each other when things don't/didn't happen -They "forgot" to organise a pre-move in deep clean - in fairness they did organise one once we flagged it with them. -They ask for responses to go to certain email addresses - but don't seem to check what they've asked for as they ask for the email to be sent again and again. Very "forgetful"'. -They're not a bad estate agent just unorganised

Tom · 13 October 2015

★★★★★ 4/5

The Trusted Agent

Efficient and kind assistance of Liz and Gina

I have been living in the property for two months. I found the assistance of Liz and Gina really helpfull and prompt. They have always replied to my emails quickly and kindly.

Giorgia · 12 September 2015

★★★★★ 5/5

The Trusted Agent

Worry-free letting.

I decided earlier this year to let my house in north London. I interviewed a couple of local agents and Stonehouse were by far the most professional. They carried out a thorough inspection of the property and discussed my requirements in detail. I retained them to let and manage the property. Kurt provided practical advice on repairs, refurbishment, decor and furnishings. The letting process was trouble free and I was kept informed of all viewings and given feedback. Although the rental achieved was a little below the original valuation, I was very pleased with the final outcome. The management service is excellent: everything is taken care of and I simply receive a statement and a payment into my account every month. If you are thinking of letting in north London, I would definitely recommend Stonehouse Estates.

A customer · 13 August 2015

★★★★★ 5/5

The Trusted Agent

Fantastic Letting Agent

From the first point-of-contact with Kurt at Stonehouse, we've had a great experience. Throughout, Kurt has been professional, personable and incredibly helpful. We will definitely recommend others to go through Stonehouse.

Ben · 9 April 2017

★★★★★ 5/5

The Trusted Agent

Nice easy purchase!

Asim was great to deal with about the purchase of our flat - he was always quick to chase things through and provided plenty of helpful information. Great work.

Alex · 20 December 2018

★★★★★ 5/5

The Trusted Agent

Excellent service

We've been working with Stonehouse Estates for 22 years. Kurt and his team are very professional, friendly, easygoing and always there to help people. We appreciate their hard work. Highly recommended.

Aurore · 12 September 2016

★★★★★ 5/5

The Trusted Agent

Great agent

Asim is a great agent and a really nice guy! He is very easy to get hold of and provided really good advice on mortgage brokers and local surveyors. Many thanks.

AM · 14 May 2016

★★★★★ 5/5

Google

Rented a flat with this Agency for 2 years. Great with communication and sorting out whatever was needed. Would definitely recommend.

Adriana · 30 May 2023

★★★★★ 5/5

The Trusted Agent

simply perfect

Despina is a really professional Lady, and really kind and nice with people. Every single problem I had because my inexperience, she just solved for me! Grat Agent! Michela Mannelli

Michela · 12 June 2017

★★★★★ 5/5

Google

Wayne at Stonehouse was great. He got my property sold after only a few viewings. He was really good at communicating with me and the buyer so everything got completed efficiently.

Ellie · 17 May 2022

★★★★★ 5/5

The Trusted Agent

Broken oven, bed and buzzer

Liz was so helpful and made sure the problems were fixed in under 24 hours of reporting the issue. We are so thankful for her help and expediency!

Sarah · 23 October 2018

★★★★★ 5/5

The Trusted Agent

Excellent work

We rented a flat with Stonehouse for one year. Liz and Gina were very good at their work, always available and quick when we needed them. I recommend :)

EV · 1 October 2016

★★★★★ 5/5

The Trusted Agent

very good

Despina is a very good professional, effective and available. She solved the problems and answered the questions in a timely manner. The communication with her was quick and easy.

A customer · 2 August 2015

★★★★★ 5/5

Google

Kurt has been our contact at Stonehouse Estates for over two years and deals with the contracts between our landlady and ourselves. Great guy! !

Rebecca · 29 July 2019

★★★★★ 5/5

Google

Excellent service from beginning to end when putting my flat up for rent. They found me responsible and trustworthy tenants within a few days and the flat was rented within the week. John Sandos, Kurt Gonzales and their team are swift, knowledgeable and extremely professional. They are always on hand and willing to answer any questions or find out information on my behalf. The best agency I have dealt with by far and I certainly recommend them.

Dershna · 13 February 2015

★★★★★ 5/5

Google

Excellent service from beginning to end when putting my flat up for rent. They found me responsible and trustworthy tenants within a few days and the flat was rented within the week. John Sandos, Kurt Gonzales and their team are swift, knowledgeable and extremely professional. They are always on hand and willing to answer any questions or find out information on my behalf. The best agency I have dealt with by far and I certainly recommend them.

D · 1 January 2015

★★★★★ 5/5

Google

Staff are friendly and were able to help us whenever we asked or had problems with the property

Matilda · 30 May 2023

★★★★★ 4/5

The Trusted Agent

78B Shaftesbury Road

Timely responses to all queries and issues reported. Big thank you to all the helpful staff at Stonehouse (incl.. Liz Michaels, Asim Butt, Kurt Gonzales and Lale Duman).

Edmund · 12 October 2015

★★★★★ 5/5

Google

Instructed Stonehouse for a sale. Excellent service. Alex was tenacious and diligent. Definitely a cut above most other estate agents I have instructed. Recommended.

Finchley · 29 July 2019

★★★★★ 5/5

The Trusted Agent

Excellent service

Asim followed up the seller's solicitors so I was able to purchase a property quickly at a fair price. I would work with Stonehouse Estates in future!

Grace · 20 August 2015

★★★★★ 5/5

The Trusted Agent

Great and professional job

special Asim Butt he is very helpful and polite man he know his job. I wish all the best for him in his career.

Bachir · 11 December 2018

★★★★★ 5/5

Google

We have recently purchased a flat from stonehouse estates. Wayne provided an amazing service from start to finish with great communication!! I would highly recommend. Thanks again.

Chris · 22 March 2022

★★★★★ 5/5

Google

We have recently purchased a flat from stonehouse estates. Wayne provided an amazing service from start to finish with great communication!! I would highly recommend. Thanks again.

Chris · 13 March 2022