Stonehouse Estates reviews from tenants

★★★★★ 5/5

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Liz has been a pleasure to deal with.

My partner and I were renting in North London in the same flat for 3 years through Stonehouse Estates. throughout the set up process and all through our tenancy we have had only positive dealings with Liz and her colleagues. Liz was particularly pr active any time we did need some maintenance or had any queries at all. We are now moving o to buy our own home and again the process of leaving the flat has been clear and well handled by Liz. We had no problems gaining our deposit back and was refreshing not to have to argue about this as has been my experience in the past with other letting agencies. All in all i would highly recommend using Stonehouse and requesting Liz as your point of contact. Thank you Liz for always being helpful, diligent and speaking to us in a respectful professional friendly manner always .

Grainne · 15 March 2018

★★★★★ 5/5

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One of the best agents who will find you a hidden gem

Kurt was very helpful and although I enquired about a different flat in Archway he understood what I was looking for. We first viewed the flat in Archway but it was a tad small. He then brought out a wild card flat and it was absolutely perfect. I couldn't stop thinking about it and then made an offer the next day. Had it not been for him I would not have found this hidden gem. Thank you so much. Megan and Kurt made the process of lettings very smooth. Highly recommended agents.

Zoe · 11 February 2018

★★★★★ 5/5

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Kurt Gonzales

Kurt has been amazing since i made the move down to London. Though I experienced a couple of issues at the beginning getting the necessary paperwork together, Kurt was very patient and very helpful by advising me what to at each step of the way. It has been a pleasure to have Kurt as my agent! Should i ever be on the lookout for a property with Friends i will most definitely be in touch with Kurt first! Thanks so much!

Musti · 12 May 2017

★★★★★ 4/5

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Supportive help, great and professional service.

After looking for flats for a couple of months, we found the advert for the flat in Cavell Court. Arranging a viewing was incredibly fast. Asim replyed instantly to my inquiry and called me to confirm the date That was more suitable for us. On the day, Kurt showed us the place and was patient enough to reply to all our questions in details. After we expressed our interest in the flat, we started the process to go through the reference check. Since they are an extremely professional agency they use the service of a third party company to run all the checks. This was the only lenghty and a bit nerve-wracking process for us. Since the landlord lives out of the country it was tricky to communicate with her immediatly, but Asim always kept us on the loop regarding our offer. The credit check was easy to fill, however, one of us had a minor setback with her guarantor, but that was because of the reference check company not being clear enough on the documents needed. Gina helped us with our request for fornitures and even though she was really clear on her emails, the contractors made a minor mistake in putting the forniture in the flat, so we had to work it out ourselves and we rectified the issue and Gina assured us that they were going to speak with the contractors regarding this issue. Signing the contract was easy and Both Asim and Kurt gave us the time to read everything and their support in setting up all the bills has been incredible. All in all our experience with Stonehouse estate was really good. Their service is professional and the team is really efficient and they are always there to answer questions and solve any kind of issue. Asim, Kurt and Gina made us feel in good hands and they were really friendly.

Federica · 10 April 2017

★★★★★ 4/5

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Liz is my favourite person to deal with at Stonehouse. She's been the one we have gone to for everything in the past. She is sometimes in that tricky position between tenant and landlord, but she always does her utmost to sort out any issues swiftly. She's always really friendly on the phone and will always keep me updated when we have any ongoing work. It's reassuring to know that we can drop her a line and have the peace of mind that she'll handle it all for us. If ever something has taken longer than expected to resolve Liz has always been very open about the problem and what the next steps are - I really appreciate that honesty, it's a much more personal approach then some estate agents I have dealt with in the past!

Emily · 27 February 2017

★★★★★ 5/5

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Perfect support perfect place

I needed to find a flat urgently in Upper Holloway last year. I was incredibly lucky to find Stonehouse Estetes on 175 Junction Road. Kurt Chris and Despina literally rescued me. After locating the perfect place which came with a very nice bonus: a perfect landlord; I was completely supported all the way with everything that comes with an application process. Despina made sure, that all my questions and E mails were answered immediately. From the beginning to the end I felt I was in the hands of a very competent and caring agent. The office is very well organized and Despina is absolutely makes sure, she gets the best result. I definitely recommend her and Stonehouse-Estates to others, and will not hesitate to call Despina to assist me again in the future. I know I can trust her competent assistance and I will get what I need. She is very reliable, on time, quick, efficient polite, helpful, respectful. Noone can ask for more.

Maria · 8 January 2017

★★★★★ 5/5

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Great flat, good deal and excellent service

Kurt is such an amazing agent, maybe the best we've worked with so far. He helped us (me and my flat mate) so much and he was the reason why we got such a good deal. He cared about everything we needed to be changed/replaced and both his colleagues Asim and Liz helped us with setting up the bills/new contracts. They even found us really good deals for the internet broadband and the electricity and gas supplier. We were so lucky to have met Kurt because the whole moving situation went better than expected. Both me and my flat mate are very happy with the service the agency provided us with and it really felt like we worked with some really good friends this whole time. Everyone was so understanding and cooperative and we are so excited about our new home.

Florina · 16 November 2016

★★★★★ 5/5

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Review of Despina Christaki at Stonehouse Estates

Despina was absolutely fantastic to work with. Having encountered a few other agents in our search for our new home, we can easily say that Despina was head and shoulders above the rest. We found the property we wanted quickly, and thanks to Despina; the process that has the potential to be frustrating and complicated was quick and simple. She was always available for any questions we had and dealt with all problems efficiently. We would strongly recommend Stonehouse Estates and Despina to anyone.

Tembe · 21 September 2016

★★★★★ 5/5

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Despina went above and beyond

Everyone at Stonehouse Estates was friendly and my agent Despina was amazing. I was moving from Manchester to London and had a very short window to find somewhere. Despina was the only agent I spoke to during my search that took the time to actually listen and help me. She was friendly, knowledgable and professional and was able to work around me for when I was in town to do viewings. Despina went above and beyond in helping me to secure my flat and was extremely supportive as by this time I was quite stressed! Thanks to Despina I found a lovely flat in a fantastic location and managed to secure it and move in within my move deadline window. A huge thanks to Despina and the team.

Emma · 31 January 2016

★★★★★ 5/5

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Great, transparent service and love our new house!

We had a great experience finding a property to rent with Stonehouse. We viewed the property in Tufnell Park, and decided to put a holding deposit down straight away. Our agent Rohan was very friendly and helpful and let us know all of the costs and when we'd have to pay. We are now all moved in, and we've found the guys at Stonehouse to be very helpful and easy to get in touch with whenever we have an issue. Thanks!

EK · 29 December 2015

★★★★★ 5/5

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Wonderful estate agents

Rohan just moved my friends and me into my new house and he was absolutely fantastic. He showed us the house one evening after work, and when we decided to take the house that night he stayed even later to go through paperwork with us. He was always friendly and helpful. He regularly updated us with progress, gave us clear instructions about what we had to do, and even reminded us when we were slow. He organised for the house to be ready the day we wanted it. He organised the cleaning, the gardening, and the replacement of old furniture, and checked in with us to make sure we were happy with it. Since then he has been easily contactable and quickly dealt with any and every problem that we've raised to him. Instead of being a chore, my move was a really easy, thanks to Rohan. He's the best estate agent I've ever worked with.

Laura · 14 December 2015

★★★★★ 5/5

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The Right Estate Agent

Kurt Gonzales lettings Manager of Stonehouse Estate Agent whom I have dealt with my first ever moving experience regarding a long term let. My experienced dealing with Kurt is very calm and relaxing. I have given my full trust throughout the whole process because he is the type of person you can tell in one glimpse and say to yourself '' ahhh I'll be fine''. I have been through many agents where all that they seem to be wanting are the same old thing i.e rush you, talks about money, money, money, no to this no to that, stress you out, no empathy or worst just leave you there hanging. Kurt and his team in Stonehouse is different, they will give you their time, listen to you, understands you, they wont hesitate to give that extra mile and most importantly be there to guide you throughout. It was seamless, very thorough process, transparent way of communication to make it short REAL. Kurt is a REAL Person. I would also like to mention two of his most hard working and very helpful team members named FIONA and ADAM, these two are superb and when it comes to attention to detail their spotless. Kurt and his team won't stop till you're happy and smiling! I would highly recommend, do a repeat business in the future. Jasmin Archway

Jasmin · 9 December 2015

★★★★★ 5/5

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Stonehouse estates review - 1 bedroom flat

We're a couple currently living in a 1 bedroom flat in tufnell park, courtesy of Stonehouse Estates. We definitely recommend Stonehouse for anyone looking for places in the area - we had Despina as our agent and she was really helpful. There was no messing around and the whole move went really smoothly - the flat was prepared for before the proposed move-in date which made things so much easier for us. Liz and Gina from the management team were also great after we'd moved in, replying to emails really quickly and helping us with any queries.

Becca · 28 October 2015

★★★★★ 5/5

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Fantastic service throughout the process. Extremely impressed with the level of support received.

We have been very satisfied with our experience with Stonehouse estates. We have felt very supported throughout the process and someone was always available to answer any questions we had. Questions were answers quickly and effectively. The process was very quick and straightforward and we were guided through the whole process step-by-step by Asim Butt. We were extremely impressed with Asim's service and his manner was always very professional yet relaxed and approachable. Even though some things were not his responsibility he still made the effort to answer every one of our questions without hesitation. He went above and beyond for us and we are extremely grateful. We would recommend this agents to anyone looking to rent a flat in this area. Apart from Asim we received great service from all other staff members we were in contact with. 5 Stars!!!

Theo · 2 October 2015

★★★★★ 5/5

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Amazing Service

I have recently just moved into my new home in Tufnell Park, and I would like to say how unstressful the process was thanks to Despina Christaki. Me and my partner just called into your offices on the off chance and the customer care was amazing from the start. The day after we visited the office we viewed a gorgeous flat which we now have. Despina advised us when putting in our offer, which was a huge help as this is the first property me and my partner have took on since university. Despina went out of her way to make the moving process as easy as possible for us, she was just what we needed!! Thank you Despina!!!!

Rachael · 8 September 2015

★★★★★ 5/5

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really helpful, polite and informative

Fiona was really helpful. I was very stressed and wasn't familiar with London or the local area. she calmed me down, booked me into an appointment to view a property. Within 15 mins of me entering the office I was viewing a property. I now know what to expect when applying to be a tenant in London. She talked me through the entire process and was very informative. She even went further and offered me advice on what to apply for as a student such as an oyster cards. She even gave me a Stonehouse bag and keyring, and contact information.

Julie · 27 August 2015

★★★★★ 4/5

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Property to let in Upper Holloway

Stonehouse provides a highly efficient service - communication is clear and they are always available to help. I have dealt with a number of estate agents in the last 3-4 years and have very little to complain about Stonehouse (whereas I have a lot to complain about most other agents). During our property viewing, Despina was thorough in the briefing and answered all our questions very well. The subsequent vetting/transaction/move in process was one of the smoothest I have ever experienced. I would recommend Stonehouse to others.

Jessica · 26 August 2015

★★★★★ 5/5

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Very satisfied with my experience with Stonehouse Estates

I was renting a flat with Stonehouse for the past two years and a half and have been very satisfied with their services. They have always been prompt in replying and assisting me with everything regarding the flat. Even when looking for a new flat after my tenancy ended, they were very professional and supportive. I would like to especially mention Asim, whose help has been invaluable, always approachable, professional and happy to help. Definitely recommend!

Megi · 3 July 2017

★★★★★ 5/5

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Brilliant and consistent service

Can't recommend highly enough! I usually deal with Liz at Stonehouse and she has been absolutely great over the past 4 years. We have recently moved to a different area, but one of the reasons we lived in our flat so long was because of the awesome service from the agency. The email responses were always really prompt and friendly and the solutions and maintenance bookings were made really quickly. All in all, fab service! Sahar.

Sahar · 28 August 2015

★★★★★ 4/5

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Liz

Liz was always very professional, kind and promptly solving any problem we´ve had at the property. After one year at the property we need to do some refurbishment and Liz was an important mediator between us and the landord; also advising us where to source materials at good price for the refurbishment. During two year We´ve had to change tenats and Liz was very helpfull with all the referencing and payment process.

A · 23 September 2016

★★★★★ 5/5

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The guys are amazing... professional's and the most important is the deposit...you know your deposit it's safety...and yeah..we collaborate one year with Stonehouse and was a good experience..and Yeah,I recomed hightly this agency and the people how's working there.They are so nice and so helpful if you have any issues in you're flat/house what you rent.Thank you Liz and thank you to the all stonehouse team...cheers Norbert

Kiss · 11 July 2018

★★★★★ 5/5

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Asim is an amazing agent! He made the process of finding our beautiful flat that we can call home pleasanst and fast. He was very helpful with all the paperwork needed, made the references nice and smooth, keeping us updated all the time. We have a great contact, yet professional. I wish to always deal with such a decent people. Big thank you for all your efford!

Agata · 9 June 2017

★★★★★ 5/5

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Good service, friendly and supportive staff

Stonehouse Estates helped me to move to my first own place after shared accommodation. Despina was very supportive and ready to help from the point of viewing to signing the contract. Even though the process did not go 100% smoothly, all the problems were sorted out with support and understanding. I would recommend the agency to everyone who is looking for a flat within the area.

Ekaterina · 25 October 2017

★★★★★ 5/5

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Thank you Rohan!

Rohan found me a property which matched all my requirements. What impressed me most was his honesty and his efficiency. I had trouble finding a place and felt the majority of other agents just wanted my money. Rohan never asked for anything from me until I understood the whole process. His patience made everything a lot easier for me. I definitely recommend Stonehouse! Thank you Asim too.

Yongmei · 2 December 2015