Stonehouse Estates reviews from landlords

★★★★★ 5/5

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Paying Stonehouse their percentage means I can rest easy

I used to manage my rental property as the landlord but when my work took me abroad for a couple of years, I handed it over to Stonehouse. However, on my return to UK, I got so used to them handling it all for me that I felt it was worth 'writing off' their percentage in order to continue with the freedom of less involvement on my part. I usually deal with Liz who is very efficient, but the rest of the team are fine too. A friend of my son's asked if I could recommend an agent. I had no hesitation to recommend Stonehouse and I believe he was satisfied too. A very good team....well done.

Vaughan · 22 January 2016

★★★★★ 1/5

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Huge waste of time - sloppy company

Contacted Stonehouse via their on-line form regarding renting out my flat.. At least a 3 day wait for a response. Thought I''d booked the first morning appointment for 10:30am. Nobody had shown by 10:40. I phoned their office. The person who answered the phone had the worst diction and could only tell me the agent was on the phone. Then I was told he was stuck in traffic. Two agents turned up after 11am. One was dressed liked he was on this way to do a bit of DIY. I asked them why they couldn't have phoned to let me know they were running late and by how much. They seemed reasonably informed about the rental market and I thought in spite of the lack of professionalism, I shouldn't rule them out. However, 9 days after their visit they still haven't emailed a market appraisal. .

Grant · 19 October 2015

★★★★★ 5/5

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Responsive, efficient, and nice with it

I hated having to let my flat and the reputation of estate agents as cynics and sharks did not exactly encourage trust or an expectation of a pleasant experience. However Kurt offered human courtesy (Kurtesy? ), civility, sensitivity and professional efficiency, and made the whole experience as bearable as it could have been. The advice he offered was sensible and good and he was kind and helpful at every stage. I had multiple agents working on the letting. Stonehouse was the most responsive, keeping me informed and updated, and of course it was they who introduced me to my tenants. The lettings process was carried through with masterful efficiency, despite the fact I was out of the country and not contactable for some of the time! I thoroughly recommend Kurt and his team. Stonehouse is now handling the sale of my flat, and I have high hopes!

Dorothy · 27 August 2015

★★★★★ 5/5

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Excellent efficient agents

Stonehouse have been managing my flat for over ten years now and have done a very efficient professional job. If something needs sorting out they contact me and tell me what the issue is, how it can be resolved and ask for my authority to sort it out. They deal with anything very quickly and I never have to worry. As I live about hour and a half away I have great peace of mind knowing they are looking after the flat. Liz Michaels has been my contact for some years and she represents the company very well and deals with matters very efficiently and Cammy.

Josephine · 22 August 2015

★★★★★ 5/5

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Liz Michaels

We have been with Stonehouse for 10 years now. Liz has been fabulous at managing our flat: her advice has been sound and she has shown a real interest in looking our for our interest. We recently had to refurbish our bathroom, we don't live near to the premises we rent out and Stonehouse - in this case Liz- helped us every step of the way to sort the job out..

Rachel · 10 November 2017

★★★★★ 5/5

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Rental Happiness

As a landlord, I highly recommend Kurt and Asim Butt both from Stonehouse Estates. They have helped me in every aspect of renting out my property, they have dealt with everything promptly and fairly and made my life very easy. They took the time to understand each person's individual situations and tailor their services accordingly. A pleasure to liase with both these agents and the rest of the team.

Helen · 5 December 2016

★★★★★ 5/5

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Look no further.

Kurt was great from start to finish. I was renting my place for the first time with little knowledge of the process. Kurt explained all the stages clearly and helped me through anything I didn't quite understand. I felt well looked after at all times. The whole experience was non-stressful and I would definitely recommend him to anyone who was looking for a great service.

Nick · 24 August 2015

★★★★★ 5/5

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Stonehouse Estates

I have let my property via Stonehouse Estates over the last decade and have always been impressed by their professionalism and dedication to finding tennants suitable for my property. Kurt Gonzales is someone I trust to act on my behalf and in the interests of all concerned. In a competitive market I highly recommend their service.

A customer · 25 April 2015

★★★★★ 5/5

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Despina service

Despina provided me an excellent service finding me the perfect tenants for my property. Despina is very professional, honest and and always went the extra mile. I will highly recommend Despina as an agent. I look forward to doing business again with her again. Thank you very much for your hard work.

George · 11 December 2015

★★★★★ 5/5

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Stonehouse Estates - a great local agent

Stonehouse have looked after our property for over 10 years. They are proactive and professional.. Equally importantly they are nice people and easy to deal with. In particular Liz Michaels has looked after us very well and she has our full confidence when it comes to anything to do with letting.

Tony · 21 January 2016

★★★★★ 5/5

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Great

Despina was very helpful in trying to help find the perfect tenant for my property which was out the usual area she works in. Fiona was very helpful in guiding me through the process. Gina made an excellent recommendation for a contractor when I was doing up the property.

Karon · 14 September 2016

★★★★★ 5/5

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excellent and professional

Kurt is friendly, professional and a pleasure to deal with. I currently let me property with him and whilst he's been dealing with it I have had no problems and he has found me the best tenants. I highly recommend Kurt to any landlord looking for an agent

Lucy · 2 September 2015

★★★★★ 5/5

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Brilliant team, same-day responses and friendly

The Stonehouse Estate team have been managing my property for the last 9 years, and I've been constantly impressed by their speedy replies and informed responses. Liz, Kurt and Despina are incredibly personable and helpful and I'd recommend this agent in a heartbeat. Thank you!

Poppy · 5 November 2015

★★★★★ 5/5

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Tenant change over

I have been dealing with Stonehouse Estates for approx. 10 years and they have consistently provided reliable tenants quickly with little gaps between tenancies. On this occasion we have dealt with Despina and she has been helpful and professional throughout providing a good service.

Gary · 3 March 2016

★★★★★ 5/5

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Helpful, friendly, responsive and got the job done

Despina, was a great agent and dealt with renting my property really well. It wasn't easy renting the property but Despina kept going and pushed it well. She was helpful, friendly, responsive and got the job done.

Rob · 23 May 2016

★★★★★ 5/5

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Proactive resolution of problems

I have found Stonehouse to be much more proactive and efficient than other agents in the area. When my tenants left the flat with no notice just three months after they had moved in, the agent, specifically Kurt and Rohan, moved quickly to ensure that the flat was left in a good condition and to find a new tenant almost before I even knew there was a problem. Both the lettings team and liz in the management team provide a friendly and responsive service.

Claire · 17 January 2016

★★★★★ 5/5

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Excellent service

We've been working with Stonehouse Estates for 22 years. Kurt and his team are very professional, friendly, easygoing and always there to help people. We appreciate their hard work. Highly recommended.

Aurore · 12 September 2016

★★★★★ 5/5

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Great agency, good team of people

I had my flat listed for rental with 2 different agencies. In less than 2 weeks time I had 3 offers coming from Stonehouse Estates and none from the alternative source. I thought - these guys must be doing something right! They are pleasant and very friendly team of people with good energy around them, and Despina - my agent was extremely proactive, organised and understanding. Thank you guys !

Maria · 26 May 2016

★★★★★ 5/5

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Excellent

Liz has always replied to my emails quickly and kindly and she is always very helpful.. I highly recommend her!

Francesca · 30 January 2017

★★★★★ 5/5

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Very happy

Stonehouse were great in getting tenants quickly. Despina was very helpful throughout the process. Would definitely recommend.

Biral · 4 September 2015

★★★★★ 5/5

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efficient and on time

Vasso always performs her work with efficiency and punctuality and i trust her.

Tommi · 11 May 2017

★★★★★ 5/5

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Great, professional agency

Stonehouse Estates have been letting and managing my property for ten years now and I couldn't be happier. The team is great to deal with, professional and efficient. All management issues are resolved in an efficient timely manner. I 'recommend them for anyone looking for personal, professional service from a top team that will look after your property without compromise.

Romit · 28 August 2015

★★★★★ 5/5

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Stonehouse Estates rule !

Kurt is always friendly and polite and has addressed matters promptly.

Nadia · 26 August 2015

★★★★★ 4/5

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Professional and caring with good communication

I have been using Stonehouse For a few years now.. They have been very professional and caring.. They have always found me good,reliable ten ants. They have acted fast when there has been any problems. I have found Rohan and Fiona very easy to talk to . They get things done quickly.

Gila · 3 January 2016