Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
The Trusted Agent LandlordBrilliant team, same-day responses and friendly
The Stonehouse Estate team have been managing my property for the last 9 years, and I've been constantly impressed by their speedy replies and informed responses. Liz, Kurt and Despina are incredibly personable and helpful and I'd recommend this agent in a heartbeat. Thank you!
Poppy Β· 5 November 2015
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5/5
The Trusted Agent LandlordTenant change over
I have been dealing with Stonehouse Estates for approx. 10 years and they have consistently provided reliable tenants quickly with little gaps between tenancies. On this occasion we have dealt with Despina and she has been helpful and professional throughout providing a good service.
Gary Β· 3 March 2016
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5/5
The Trusted Agent BuyerExtremely supportive and helpful agent
Asim was great as an agent, available and communicative when needed, really facilitating the transaction and helping the buying process be as easy as possible. Not pushy, but instead knowledgeable and eager to help when asked. Highly recommended, and would buy through Stonehouse again.
Thomas Β· 9 September 2015
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5/5
GoogleAs landlord I have had many business dealings.... With all the guys at stonehouse estates. Especially Kurt Gonzales they are an execptionable bunch of guys and all ways very professional in their approach to estate management and sales. Thanks guys.
Richard Β· 29 July 2019
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5/5
GoogleI purchased a flat in Archway through Stonehouse in 2013. Alex was extremely helpful. He always responded to my emails quickly and was brilliant at trying to speed and smooth the process along. I would definitely use Stonehouse Estates again.
Kate Β· 29 July 2019
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5/5
GoogleRented a 2 bed flat from Stonehouse. Peter, our landlord and the team were amazing throughout the whole process. Trustworthy, professional and incredibly accommodating. Out of several flats, agencies and landlords Iβve rented in London this is by far the best.PositiveProfessionalism
Johan Β· 25 August 2022
Agent replied
Thank you, Johan, for your kind words about Stonehouse Estates and our team. We're so glad that you had a positive experience renting from us and we appreciate your trust in us. We hope you'll be happy in your new home for many years to come!
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5/5
GoogleHighly recommend - My wife and I have recently joined them as tenants (Sept 2020), have to say we are impressed. Itβs refreshing to see such a professional team, working hard to meet the needs of everyone and still deliver with a genuine personal touch & good communication.
Oct - Needed a tap and window lock fixing. Emailed on Sunday. They sent a friendly and professional handy man to get the job done first thing the very next day! Great!PositiveResponsiveness, Quality, Professionalism
Arron Β· 25 August 2021
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5/5
GoogleI just rented an apartment in London through them and the service they offered me has been great: very good apartments and an interaction with them as smooth as possible.
Thanks to Kurt for my new apartment in London!
Mario Β· 29 July 2019
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5/5
GoogleI've been renting through Stonehouse Estates for nearly 5 years and they've always been professional and efficient. Jane has been brilliant for sorting any maintenance issues - she's always very friendly and helpful and gets things done really quickly.
Charlotte Β· 29 July 2019
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5/5
GoogleVery efficient so far; found us tenants very quickly, advised on refurbishment, we used their team of tradesmen who did a great job in a short time. Kurt, John and Liz were all helpful and answered our questions promptly.
Penelope Β· 29 July 2019
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5/5
GoogleWe rent our flat through Stonehouse Estates and they deliver a consistent great service. Jane Havell is always here to help with our questions or maintenance queries. She is very professional and always goes the extra miles to make you feel looked after.
Mathieu Β· 9 July 2014
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5/5
GoogleProfessional and reliable local agent. Grateful for Peter's help along the way to secure the flat we like. They also do a good job managing the property. Quick and responsive. Very good service π β¦
YiTin Β· 7 March 2023
Agent replied Β· 26 August 2023
Thank you for taking the time to share your experience with us YiTin, it's greatly appreciated! We're thrilled to hear that our team was able to help secure the flat that you like and that our service was up to your expectations.
We are delighted that you were pleased with Peterβs professional assistance and the responsiveness of our management team. We aim to ensure that our customers don't only purchase a property they love, but also enjoy a quality experience while doing so.
We very much look forward to continuing working together in the future and helping find your dream home.
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5/5
The Trusted Agent TenantStonehouse Estates is an Agency to trust
I rented a flat last year from the Stonehouse Estates and I was happy from what they did . I wanted a bigger flat and because of their excellent and professional service I wanted to rent again from the same agency. They found for me a nice flat which i am moving in now but as they were before nice they still were very nice, helpful and friendly. So this is an Estate Agency to trust because you will not be disappointed.
Genc Β· 16 June 2021
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5/5
The Trusted Agent TenantProfessional, friendly, patient, great communication skills and a smile on her face, Despina Christaki made this all whole moving flat process really painless. Wish all letting agents were as nice and efficient as her. Wishing her all the best in her career.
Arnaud Β· 20 December 2015
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5/5
The Trusted Agent TenantAsim provided an excellent level of service throughout my recent move - always friendly, polite and prompt to reply to any queries we had. It was a pleasure to work with Asim and his team at Stonehouse Estates, highly recommend.
Suzanne Β· 15 February 2018
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5/5
GoogleAs a buyer, I felt that Asim handled all matters promptly and fairly and was good at keeping the sale progressing. His manner was professional and friendly and he seemed keen to help in any way possible.
Claire Β· 29 July 2019
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5/5
The Trusted Agent TenantFantastic company!
The quality of Stonehouse estates has been exceptional. They have made every step of the way easy and issue free. Our agent Despina has been easy to contact, extremely helpful and a joy to work with. I would highly recommend!
LM Β· 26 November 2016
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5/5
GoogleI was very impressed with Wayne Farmer professionalism and he kept me well informed & up to date with the progress regarding the sale of my property. Well done Wayne and thank you very much.
Peter Β· 31 December 2022
Agent replied Β· 26 August 2023
Thank you for your kind words, Peter! It sounds like you had a great experience working with our team member Wayne and we're so pleased to hear that he was able to take such good care of you! Our goal at Stonehouse Estates is always to provide our customers with an exceptional real estate experience and we're glad that your experience met this standard. Please don't hesitate to reach out if there's anything else that we can do for you. Thank you again!
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5/5
GooglePeter from Stonehouse has helped us greatly to find a flat to move with the dog and was always there for us to negotiate any issues. Highly recommended and very grateful for all your support, thank you!
Julia Β· 1 November 2024
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5/5
The Trusted Agent TenantExcellent and prompt response at all times
Liz has been a great estate agent for us over the past two year, dealing with any issues or questions we have had quickly. If there were any problems with our property Liz was able to sort these promptly..
Mervet Β· 4 July 2017
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5/5
GoogleVery helpful and professional. Kurt was great at helping to answer our many questions and demands whilst planning our move. He even recommended some lovely local places for us to try being new to the area.
Kayleigh Β· 29 July 2019
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5/5
The Trusted Agent TenantVery positive
Dealt wits Despina who was so helpful throughout the renting process. She was always able to help up and would take time to email us, even on her days off. Everything went smoothly and easily. Very happy. Thank you
Rebecca Β· 10 May 2016
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5/5
The Trusted AgentVery good experience, I recommend
Asim provided us the right information and support throughout the renting process.
He was very available, good communication and very nice.
Thanks to him we are now living in a flat matching more than our expectations.
Paul Β· 11 December 2018
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5/5
The Trusted AgentLiz has been a great estate agent for us over the past year, dealing with any issues or questions we have had quickly. If there were any problems with our property Liz was able to sort these promptly..
Stuart Β· 28 April 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.