Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been using Samuel Estates for the last 11 years both as a renter and a landlord. In all that time they have been utterly professional in their approach. They are straight-forward in their approach, prompt with their responses and efficient and effective when managing issues relating to the properties. They have a clear focus on maintaining high standards when managing properties, and take as much care with small matters as well as large.
I would not hesitate in recommending their services.PositiveResponsiveness, Quality, Professionalism, Value
Siri1175 · 25 August 2021
Agent replied
Thank you so much for stopping by and leaving us a review!
★★★★★ 5/5
GoogleAbsolutely lovely people, they are very quick to response to any information you ask and they are trustworthy. Stefano is a delightful guy, he promised and he delivered his promises ..he did not waste no time, friendly and professional guy, good balance. It was a pleasure to deal with this agency. Thank you.
N · 1 January 2023
★★★★★ 5/5
GoogleAmber has been a delight to deal with, since the first viewing until the very end with the organising of key handing to finally move in. Thank you so much for everything, you're a star!
Natalia · 20 March 2024
★★★★★ 5/5
GoogleOver the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.
Polite, professional, stayed in touch with regular updates.
Chris · 11 July 2021
Agent replied
Thank you for the review Chris. We're thrilled that you are delighted with the service you received. We'll be sure to pass on your feedback to Ryan and Daniel. Thanks again, Samuel Estates
★★★★★ 5/5
GoogleAll the staff are incredibly helpful and friendly. Every part of the rental process was made as simple and painless as possible and the concierge service is a godsend. Thank you to everyone who has helped us get settled in our new home - from Emma at the start of the process, to Jessica, Tomas, Connie and Paul who have dealt with all our queries and requests since then!
Chris · 29 July 2019
★★★★★ 5/5
GoogleSamuel Estates and Stefano were very helpful and reactive all along the process from my first visit until I moved in! Thank you!
Laura · 30 July 2022
Agent replied · 30 July 2023
Thank you for the 5* rating Laura. We're thrilled that you found the process easy. Enjoy your new home. All the best, Samuel Estates
★★★★★ 5/5
GoogleHighly recommended estate agents. Helped me secure a flat with ease and zero headache. Stefano is amazing, easily contactable and provides any updates/ info as needed. He was very accommodating, kind and extremely helpful.
Kirsty · 20 March 2024
★★★★★ 5/5
GoogleGreat professional service! I have been well looked after by Jessica Martin who was friendly and competent . All of my questions and queries were answered almost immediately. Thanks to Samuel's Estates electronic system it was really easy to complete any paperwork needed for renting. I also used online repair report system which was very simple and again It took seconds to get response from Thomas :)
Anna · 29 July 2019
★★★★★ 5/5
GoogleI've had the pleasure of working with Samuel Estates for nearly 15 years, and I couldn't be happier with their services as my estate agents. As a landlord with multiple properties, it's crucial for me to have a reliable and trustworthy partner to manage my investments, and Samuel Estates has consistently proven themselves to be just that.
What sets Samuel Estates apart is the strong and lasting relationship I've built with their team over the years. Their commitment to ensuring my best interests are always at heart is remarkable. They genuinely care about my properties and tenants, going the extra mile to make sure everything runs smoothly.
One of the things I appreciate most about them is their proactive approach to property management. They keep me well-informed and up to date on every aspect of my properties, from regular maintenance to ensuring rent is paid on time. This level of communication and attention to detail gives me peace of mind, knowing that my investments are in capable hands.
In a field where trust and reliability are paramount, Samuel Estates has consistently delivered outstanding service. I would wholeheartedly recommend them to any property owner or landlord looking for a dedicated and passionate team of professionals who truly care about your investments.
Thank you, Samuel Estates, for 15 years of excellence!
Adam · 20 March 2024
★★★★★ 5/5
GoogleStefano has been very professional and helpful on my search for a property to rent. We did the viewing in a timely manner and gave us the offer on the same day.
Harry · 20 March 2024
★★★★★ 5/5
GoogleThe most positive estate agent experience we have ever had.
Recently moved into a property advertised by Samuel Estates. Stefano from the team was amazing throughout the entire process, from booking viewings, the application and referencing stage. He communicated throughout every stage and was very helpful.
Emily · 1 April 2023
★★★★★ 5/5
GoogleStefano was very helpful and efficient in dealing with all enquiries from start to finish of my rental property hunt.
Jeffin · 30 July 2022
Agent replied · 30 July 2023
Thank you for the review and 5* rating Jeffin! We'll be sure to pass on your feedback to Stefano. Samuel Estates
★★★★★ 5/5
FacebookI was immediately happy they are truly professionals in customer service, especially Bilal who was very helpful and kind, I recommend this agency
Raduen · 17 January 2022
Agent replied · 30 September 2023
Thank you for the recommendation Raduen!
★★★★★ 5/5
GoogleVery helpful and efficient :) Thanks Amber!
Amelya · 20 March 2025
★★★★★ 5/5
GoogleAs first time renters, Stefano has been an absolute dream. He has made the whole process a breeze and answered A LOT of questions that we had, always replying promptly with the information we required. We really appreciate everything he has done for us.
Joseph · 1 April 2023
★★★★★ 5/5
FacebookGreat professional service! I have been well looked after by Jessica Martin who was friendly and competent . All of my questions and queries were answered almost immediately. Thanks to Samuel's Estates electronic system it was really easy to complete any paperwork needed for renting. I also used online repair report system which was very simple and again It took seconds to get response from Thomas :)
Aniusia · 3 March 2017
★★★★★ 5/5
GoogleStefano and the team helped us finding the right place for us where to live. From the beginning they were very helpful. Completely recommended Samuel States a state agent.
This review is based on a tenant bases, and reviewing the application process until keys were handed.
Juan · 1 January 2023
★★★★★ 5/5
GoogleGot looked after very well by Jessica, very professional and always on time for viewing which I loved.
Garfieldield · 30 July 2022
Agent replied · 30 July 2023
Thanks so much for stopping by and leaving us a review Garfieldield. We're always happy to help :-)
★★★★★ 5/5
GoogleMy experience with Amber was really positive, she was super informative, responsive, ensured everything about my move and tenancy went as smooth as possible.
Couldn’t ask for better service
Erin · 10 March 2024
★★★★★ 1/5
GoogleDreadful Estate Agent. To start with, they made a tenancy agreement with the wrong address, which then forced my to change all documents again. When I moved in the flat was filthy, although they declared that it had been professionally cleaned and when I moved out they requested me to have it professionally cleaned otherwise they wouldn't give me my deposit back. Never did any proper repair in the flat or maintenance of communal areas. To be avoided!
Augusto · 25 January 2020
Agent replied
Dear Mr Grotto,
Thank you for taking your time to submit a review.
We have investigated further and in this instance are unable to agree with the content in your review. The address of the property was changed by the Street Name & Numbering Department of the local council, we did make you aware of this. Unfortunately, the landlord was not informed of this as they reside overseas, we did however action this in a timely manner and resolved this asap.
In terms of the cleanliness of the property, it had been professionally cleaned with some odd omissions when you moved in.
The landlord has the invoice from the cleaning company to demonstrate this. It is an exaggeration to say that the property was ‘filthy’. Your deposit was returned to you without any deductions other than the agreed inventory check out cost as outlined by the tenancy agreement. We have all the invoices of the repair and maintenance works that were carried out throughout the tenancy in both the flat and communal areas.
Again, we thank you for taking the time to submit your review and we wish you all the best in the future.
★★★★★ 5/5
GoogleGreat service from Samuel Estate. All the moving procedures were smooth and quick. Thanks to Stefano, he was really professional and always available to answer to any inquiries.
Daniele · 20 March 2024
★★★★★ 5/5
GoogleAs a tenant I've had lots of bad experiences with estate agents in previous houses, I've often found that they tend to not care for the tennants and only work to the landlord's interests. Samuel estates were different in this and I found them very quick to respond to any issues or changes in the tenancy. Luisa in particular was amazing at managing our tenancy throughout. I would definitely rent a place with Samuel estates again.
Lucy · 20 March 2024
★★★★★ 5/5
GoogleWe rented our first property through Samuel Estates. Stefano was amazingly helpful through the whole process and really went above and beyond to ensure we had an easy experience. He answered all our questions and provided an excellent service for us!
Jessie · 1 May 2023
★★★★★ 5/5
GoogleI recommend Samuel Estates, they are reactive, organised and caring. I had a green experience during my tenancy, they managed everything in an impeccable way. Thanks Yohana!
Marzia · 20 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
