5/5
GoogleIt was stand out professional service for the entire time we rented through Samuel Estates.
Trusted Agent profile · London
Verified
Samuel Estates London reviews
★★★★★
283 reviews across 3 platforms
30 Watermill Way, London, SW19 2RT
Part of Samuel Estates, see every office.
Samuel Estates's office in London, at 30 Watermill Way, is rated 4.5 out of 5 across 283 reviews on three platforms, including 238 Google reviews rated 4.6.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google4/5
GoogleAmber was approachable, answered all queries accordingly and the whole process of the transition to let was very good.
5/5
GoogleHighly satisfied with the service I received especially from Jessica and Stefano! Jessica was really helpful and understanding throughout the letting process. They respond and help immediately to any issues need to be sorted out and I really appreciate that. Very friendly staff and available at all times.
5/5
GoogleAmber was very helpful and amazing to work with, very smooth process - despite some difficulty on our end Amber helped us make it work, we are very appreciative!!
5/5
GoogleProfessional and seamless communication from the beginning to end of tenancy. Fully felt supported through all processes and appreciated the transparency. Jade, who we liaised with the most as always responsive, helpful and nice to interact with.
5/5
GoogleI had a very smooth lettings procedure led by Amber Shelley - the service was straightforward and hassle free, while the whole process from viewing to checking in took only three days! Amber helped every step of the way and was very prompt in communicating. Many thanks!
1/5
FacebookWe have had rather urgent problems with our flat since our move in date which was in August 2024, these issues are still currently unresolved due to poor reactivity and lack of urgency from Samuel Estates. Extremely disappointed by the service offered.
5/5
GoogleGreat service, from start to finish - Stefano/Dan (Rentals) & Yohana/Jade (Property Mgmt) has helped us secure our 2nd rental property. Truly grateful for the professional & knowledgeable guidance thru this often complex activity. No doubt they will be our first port of call for our next move!
Agent replied · 30 July 2023
Thank you so much for leaving a review, Louie :-) All the best, Samuel Estates
5/5
FacebookSamuel Estates have been our property managers for the past 2 years and have been absolutely fantastic. Maria and the team have always been extremely efficient and supportive especially when it came to dealing with any queries/issues we had. Exactly what you want and need from property managers!
5/5
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5/5
GoogleI've been with Samuel Estates for over 15 years now and I have nothing but high praise for them; as a non-resident landlord they have made the task of being a landlord incredibly easy! They are most professional, incredibly useful when called upon and generally just very pleasant to deal with. I can highly recommend them to anyone.
Agent replied
Where do the years go! Thanks again for being a wonderful and loyal client Robert. We always appreciate your warm regards and thank you for leaving us a review.
5/5
GoogleWe are very grateful for the inordinate amount of help we had during a sale we had to make for a departed relative. Unexpected problems were handled calmy and speedily for us and communication was good and effective at keeping the process moving against the odds at times. Definitely an agency to recommend.PositiveResponsiveness, Professionalism
Agent replied
Many thanks for the review Kyran. We're really happy that we could progress your sale for you. We do alway strive to go above and beyond. All the best from us and thanks again for leaving a review. Best wishes, Sakis
5/5
FacebookI have took a lot of risk in forex/binary trading, I have been scammed different times with different account manager I lost close to $7,500 on forex trading, I saw a good recommendation about miss Pamela on review talking about her good investment she have done, Still didn't believe her cause I was ripped severally,I was scared but I gave her a try of $500 BTC, she prove me wrong by giving me my profit after 5 day's of trading,now I'm happy with miss Pamela Shelley, she's legit and trustworthy person,you can give her a try and see contact her withEmail: Pamelashelley26@gmail.com WhatsApp Number : +1 717-473-0620
5/5
GoogleAt Samuel Estates they were really professional and helpful, in particular Jessica who was always available on any occasion. This was our first time renting so we had a lot of queries which were answered with rapidity and clarity from Jessica.
5/5
GoogleI've been with Samuels from their conception in Merton Abbey Mills. I still own the original flat in MAM and added another property, also managed by Samuels. Although they have grown and added additional agencies, I still receive a personal service. The staff have continuity, many still there from day one, so great knowledge
4/5
GoogleAmber was approachable, answered all queries accordingly and the whole process of the transition to let was very good.
5/5
GoogleSamuel Estates has been the best estate agents I have ever dealt with, moving in was so simple and easy. Amber our move in agent was brilliant! - highly recomend!!
5/5
FacebookWe have let our property through Paul and team since 2010 and we couldn't have asked for a better service. Paul and team are always very responsive and a pleasure to work with. Would highly recommend them as letting and management agents.
5/5
GoogleVery straightforward process to rent out a property with Samuel Estates. Stefano was great to deal with and responded to any queries we had promptly
5/5
GoogleWe have only had excellent , prompt ,efficient service from Jade Moeller at Samuel Estates. It's a pleasure dealing with her ! She is an asset to Samuel Estates.
5/5
GoogleExcellent experience with Samuel Estates. Stefano has been professional, kind and responsive at all times. Highly recommended!
5/5
GoogleHighly recommend Samuel Estates. Sold & bought properties with them & experienced expertise & efficiency from start to finish. Competitive pricing, highly knowledgeable & know the properties inside & out, providing confidence to both seller & purchaser.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 30 July 2023
Thank you so much Lucy, we're ever so happy that you enjoyed the level of service you received from us as a buyer and a vendor. Your kind words are very much appreciated. Thank you again fo leaving us a review. All the best and do let us know if we can be of any further assistance (in the future!). Samuel Estates :-)
5/5
GoogleGreat experience. Jade and Ryan from Samuel Estates have been very responsive, proactive and helpful. As a landlord, I have had a very pleasant experience dealing with them.
5/5
GoogleWe want to express our gratitude and share our experience with Samuel Estates, particularly with Stefano. The experience of working with Samuel Estates has been exceptional. From the first contact to the completion of our moving process, a high level of professionalism and dedication has been demonstrated. We are very satisfied.
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