Trusted Agent profile · London
Verified
★★★★★
283 reviews across 3 platforms
30 Watermill Way, London, SW19 2RT
Part of Samuel Estates, see every office.
Samuel Estates's office in London, at 30 Watermill Way, is rated 4.5 out of 5 across 283 reviews on three platforms, including 238 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe were very pleased with Yohana as our Property Manager who was prompt and professional in dealing with any queries or issues as tenants we had during our tenancy and in corresponding with the Landlord.
Thank you for the review Ross, this is exactly what we love to hear! We'll be sure to pass on your feedback to Yohana :-)
5/5
Googlewe are very happy & they are helpful on the whole process for renting house, quick respond with clear information to us.PositiveResponsiveness, Quality, Professionalism
Thank you so much for the 5* star review and feedback Alex. All the best for your new home. Best wishes, Samuel Estates :-)
5/5
GoogleFriendly staff and very helpful. Got all our questions answered, good liaising with us and landlord to make our move really easy. Special thanks to Jessica.
5/5
GoogleJessica was by far one of the best agent I have dealt with. She was very helpful I would definitely reccomend her!
5/5
GoogleProfessional staff, expecially Amber who was responsive throughout the process. Strongly recommanded
5/5
GoogleStefano Basciu at Samuel Estates was a breath of fresh air - helpful, responsive and just really nice to deal with! I've had some shocking estate agent experiences in my time but he made the experience of finding my next home much more enjoyable! Very happy
5/5
View AgentsNew tennants
Jessica quickly and professionally found new tennants for our rental flat and sorted the logistics smoothly with almost no input needed from us! Great job!
5/5
GoogleWe had no problems with Samuel Estate agents. Very professional and helpful. Special mention for Yohana, thank you for all your help and for making our move easy! All the best for the future.PositiveProfessionalism
Hi Lauren, we are very pleased that you enjoyed our slick service and that your move went smoothly! Many thanks for taking the time to leave us a review, we’ll let Yohana know about your feedback and we also wish you the best for the future and we hope that you enjoy your new home! Thank you for choosing Samuel Estates.
5/5
GoogleSamuel Estates have been managing a property for me for the last 3 years. The service I have received from them has been excellent and I highly recommend them.PositiveProfessionalism
Many thanks for the review and recommendation Steve, it is very much appreciated :-)
5/5
GoogleGreat friendly service! Excellent value. Jessica has been very helpful with all questions I had. Everything is done very quickly.
5/5
GoogleExcellent experience. Efficient and well oiled tenancy process from start to finish. Yohana in particular was excellent and a pleasure to deal with. Would recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Haaris, we're glad you found the our lettings process slick. Thanks for choosing us :-)
5/5
GoogleFabulous service! The whole team is highly professional and competent who know their job and do their best to sort out any issues that arise in the whole process. Ms. Ruth Witter especially is a star! Highly recommended.
Dear Intisar Thank you so very much for your generous words of Ruth and our Team. I have spoken to Ruth and she is quite touched by your words. Many thanks again Best regards Nick Samuel
5/5
GoogleI have been a tenant of a flat managed by Samuel Estates for 2 years. As managing agents they set a high standard of customer care and the online reporting system for repairs is excellent because they both follow up quickly and monitor progress thereafter. In the opinion of someone who has been encouraging institutions to invest in Build-to-Rent, this is how modern renting should be.
1/5
GoogleThey have been absolutely innafeciant and non responsive to majority of questions we have asked during our tenancy any problems we had reported were never even fixed They have been incredibly dispondent and unhelpful or approachable still, since we left 2 months ago! to this day we are still waiting to settle our deposit return after unreasonable cleaning charges. £165 for "slight wiping needed" upon check out. DISGUSTED.
1/5
FacebookAs a current tenant, I highly recommend not taking a flat managed by Samuel Estates unless you are willing to do repairs yourself and not ask them for any assistance.
I couldn't agree with you more.
1/5
GoogleThey have been absolutely innafeciant and non responsive to majority of questions we have asked during our tenancy any problems we had reported were never even fixed They have been incredibly dispondent and unhelpful or approachable still, since we left 2 months ago! to this day we are still waiting to settle our deposit return after unreasonable cleaning charges. £165 for "slight wiping needed" upon check out. DISGUSTED.
5/5
GoogleGreat team, very friendly and accommodating. We felt like we were in good hands, I can recommend them highly!
Thank you for the review and the kind words Wahajat! We're so happy that you would recommend us. Thank you, Samuel Estates
5/5
GoogleHad a very good experience with Samuel Estates. Thanks a lot to Stefano, who made everything clear and straightforward, going above and beyond in a few ways. Would highly recommend!
5/5
GoogleGreat customer service from Amber at Samuel Estates - very responsive and helpful, answering all our questions and working quickly to get our tenancy sorted. Would definitely recommend using.
5/5
GoogleSamuel Estates, Amber Shelley and Jade Moeller in particular, were fantastic in making the move-in process super smooth and stress-free. In the current housing crisis, the level service and humanity was refreshing. Further, at every step they were systematic and transparent.
5/5
GoogleA professional and efficient service provided by Jessica and the team at Samuel Estates.
5/5
GoogleGreat experience so far! Stefano gave me loads of help and support! I recommend this agency
Thank you for the review Zoha, we're over the moon that you left us a review! Samuel Estates
4/5
GoogleSamuel Estates provides good service. In particular, Stefano Basciou, a senior lettings consultant has been excellent. Fast and clear replies, making the whole process very smooth.
5/5
GoogleHad a very good experience with Samuel Estates. Thanks a lot to Stefano, who made everything clear and straightforward, going above and beyond in a few ways. Would highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Samuel Estates's London office has 283 reviews across three platforms: 238 on Google, 42 on Facebook (across the whole business), 3 on View Agents.
Samuel Estates London is rated 4.5 out of 5 across all 283 reviews, and 4.6 out of 5 on Google from 238 reviews.
Samuel Estates London, 30 Watermill Way, London, SW19 2RT.
