Trusted Agent profile · London
★★★★★
631 reviews across 2 platforms
116 Northfield Avenue, Ealing, London, W13 9RT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 631 reviews on two platforms, including 470 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFound a place within a couple of weeks of contacting RSK. Consultant Matthew was with us the whole way, sharing properties that were relevant to us and always there for advice and viewings. Friendly and knowledgeable for those who are looking to rent.
Dear Paul, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSelina was amazing, from the moment I started the property purchase. She assisted me as it in my first purchase and helped chase my solicitors every week and we would have call updates which was so helpful to me as a first time buyer. If the rest of RSK is as good as Selina then you are in good hands.
Dear Jamie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience overall!! Professional, responsive, and truly supportive throughout the entire buying process. Special thanks to Celina for making everything smooth and stress-free!
5/5
GoogleSpecial thanks to Matthew and Micaela from RSK. Very professional, friendly and you made this hole process feel easy! I highly recommend RSK if anyone is searching for a place to call home!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleRSK have been great in helping us secure and organise our rental property in Hanwell. Matthew was really helpful and answered any questions and queries we had quickly and efficiently. Thank you for all the help!
Dear Jemma, Thank you for taking the time to leave a wonderful 5 star Google review. Matthew will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleSo, we met Duncan when it was absolutely crazy to get a house of our specific combination. Duncan went out of his way and put excellent effort to finally find a perfect house for us in a beautiful neighborhood. Not only that he was extremely patient and listened and catered to all our requirements and expectations. Thanks Duncan! Good luck!
Dear Naima, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Northfields office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleIf I could leave 0 stars I would. Absolutely do not trust this letting agency with your money as a tenant! They will blackmail you over the phone and do not reply to queries. They do not care of the state of house. Just money hungry!! Update December 2024: After taking our deposit dispute to the TDS for adjudication we won our dispute and received £1100 of the £1200 in dispute. I really would not touch this lettings agency with a barge pole for the continuous false promises and lack of professionalism given to us.
Dear Hannah, I am sorry to read your 1 star review and understand Property Management are already in contact with you to help with matters . Kind regards, Sarah, Customer Relations
5/5
GoogleMy two friends and I met with Anna in RSK initially who listened to our requirements. Although we thought our list was simple it turned out we had a lot of boxes to tick. Anna was so lovely to deal with. It was Zarq following Anna being away on leave that made us look at a recently viewed house with a whole different perspective and vision. He was very humble, easy to deal with and always answered our 101 questions. Zarq made the whole process of viewing the property, the offer stage and the steps following our offer acceptance a complete breeze and I could say if ever in the future we seek advice it is to Zarq we will turn. Thanks a million to Zarq for all his help and finding us our home away from home.
Dear Michelle, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
4/5
GoogleI have been a client at one of RSK's competitors for a couple of years now, but a close friend recommended RSK as a very professional and serious estate agent. Initially I was rather sceptical and concerned, but very pleasantly surprised by Rhiannon who understood my needs from day 1, identified the property and later conducted the whole process with extreme professionalism and dedication. Micaela and Andrew were also very kind, professional and helpful when they stepped in for Rihannon on her day off. Unfortunately half way through, the process turned out to be quite bumpy and upsetting. Things got very messy when RSK's reference and background check partner company, started their process. They were excruciatingly slow, unprofessional and personally offensive. They definitely do not live up to RSK's professional standards. Rather a shame for such a serious and professional company with amazing professionals like Rhiannon who was the actual reason for not having given up.
Dear Alexander, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleFab experience with estate agents. Matthew was the agent who helped myself & my friend to rent our first property. He was really helpful throughout the viewing & signing process. All instructions were clear & communication was brilliant, thanks very much Matthew :)
Dear Rachel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe had a very positive experience with RSK during our recent move. We appreciated their approach, which felt very balanced, both seller and buyer centric. They were very proactive throughout the process, which made things much smoother for us. Communication was consistent and reliable; they made sure to keep us updated, often on a weekly basis. They always seemed well-informed and organized. The team was professional, very quick to pick up calls, and very understanding. It was a pleasure dealing with them overall. A special note for Karam, our primary contact, who was excellent at keeping in touch and providing timely updates.
5/5
Googlethanks for Bailey who provided very efficient and professional service !!!
Dear Weiye, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
5/5
GoogleDuncan has been wonderful in finding a property to move to with my kids. I’m so impressed with his professionalism. It has been a very stressful period, Duncan has been a great help.
Dear Sara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley
5/5
GoogleFrom the minute we listed our property with Robertson Smith and Kempson they have been incredibly pro-active, finding us suitable tenants extremely quickly. Communication has been excellent throughout and any issues dealt with swiftly. My particular thanks to Anja who has been our contact throughout and has been nothing but professional and helpful with her advice, responding promptly to emails and overseeing what has been a very smooth rental of our property.PositiveResponsiveness, Professionalism
Dear Maisy, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Northfields office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMatthew was a wonderful letting agent who dealt with our complicated household arrangements and somewhat picky geographic demands -- ably and without any complaint. An absolutely fantastic letting agent!
Dear Bob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
TrustpilotThis company- particularly Daisy has…
This company- particularly Daisy has been amazingly helpful and empathetic towards myself and my flatmate! She ensures we are looked after and even though the contractor being used (not sure if it’s through them or the landlord) is not entirely the best, she follows up with us often and gets things fixed!
Dear Jasmine, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOur experience started with Daisy ans Gaetano
Our experience started with Gaetano, who was very hospitable in organising visits for us on the properties we were interested in. Once we found a place we liked, Daisy has since kept good care of us, attentive to our needs and overall very friendly and approachable.
Dear Tejas, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
1/5
GoogleHorrible experience with this agency particularly Lainya Watson I had an appointment at 5:30 p.m. No news I had to call the agency at 6:00 p.m. who told me that she would be there in 1 minute and after waiting another 15 minutes still no one.
Dear Sami, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotLovely experience for signing and during tenancy
RSK were great signing and have been a great help with any issues during tenancy (eg. tenant change in contract, electrical issue). Extra shoutout to Mr. Bailey, Millad, Jourdain, Daisy, Jack, Tara and the whole team
Dear Rob, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleWe worked with Matthew to look for a house and he was absolutely wonderful!! We really appreciated his dedication to helping us find the perfect property. Highly recommended!!
Dear Emily, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
1/5
GoogleThe initial experience with this company was highly positive. The property is beautiful, unfortunately that's where the quality of service stops. The original agreement date to move in was set and signed for a date before the previous tenants were expected to move out. When asked for support we were told to figure it out ourselves, we ended up doing this and the service went downhill further if you can believe it. We have now moved in and looking to get a few minor fixes to the property, one mainly that the attic door is permanently left open, the washing machine leaks and the back garden is left in disrepair. We had been dealing with one of their property managers who has left the company, there was no handover and no outcome to our outstanding issues. To say this company needs to do better is an understatement.
Dear Reuben, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFound dealing with RSK lettings a very pleasant experience. Professional & good communication
Dear Raj, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
5/5
GoogleRSK, and in particular Micaela Tong, provided us with excellent service with our buy to let flat. They managed to find a tenant within just over a week which was excellent. Even better was their arranging for the delivery and installation of the furniture we needed for the let. This took all the stress out of the situation and allowed us to concentrate on getting the best value furniture. Thanks to everyone at RSK who helped. Highly recommended.
Dear Jeila Ltd, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRSK have been my property agents of choice since i moved to London a couple of years ago. Their team has always been on the ball, especially Shaz who has time and again found quick resolutions to all my property related issues - be it leakages, pest control, cleaning, furniture & fixtures and most recently radiator and heating. I would easily recommend RSK as one of the best property agents in London, and Shaz as one of the best property managers around.
Dear Akshay, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
