Robertson Smith and Kempson London reviews

★★★★★ 1/5

Trustpilot

Incompetent people

We rented a flat in Acton with these individuals for two years, and they are incredibly incompetent. When we first moved in, they informed our landlord that the money he had paid for a cleaner had been used, when in fact it hadn't. The flat was extremely dirty, and the floor was sticky upon our arrival. We had to spend several days cleaning the entire flat ourselves while the living room was also being painted. Now that we've moved out, our landlord confirmed that an email was sent to RSK a couple of days after our move-out date, confirming that we could indeed be refunded our deposit. However, five days later, we're still waiting for this to be processed. The man in charge of processing these requests has repeatedly claimed that the transfer had been processed when it had not. We had to call the office multiple times, only to be told that no, he had not processed the transfer. Absolutely ridiculous.

Adriana · 29 April 2024

★★★★★ 5/5

Google

We've just exchanged on our property and I just wanted to thank Sara, Kerry and Ronan at RSK for their hard work. They've been professional, accommodating, responsive. They made the transaction so much smoother, helped liaise with solicitors and dealt with any remaining issues or concerns. Would definitely recommend the RSK team- especially the three of them. We're very gratefulPositiveResponsiveness, Quality, Professionalism

Raj · 16 June 2021

★★★★★ 5/5

Google

We had our flat managed by RSK and Maria Gibbs was our primary contact. She has been extremely professional and helped sort a particularly tricky situation with our tenant. Prompt, and a good listener, we would recommend Maria to prospective landlords as well as tenants.

Ramchander · 16 June 2023

★★★★★ 5/5

Google

Tatiana was so lovely and so attentive to what we needed and what we were looking for. Thank you!

Fiza · 25 November 2025

★★★★★ 5/5

Trustpilot

I would like to say a big thanks to…

I would like to say a big thanks to Charlie Mitchell of RSK. He helped me out with an important matter. He was courteous over the phone and took the time to listen to me. Thank you once again Charlie

Sid · 10 October 2023

★★★★★ 5/5

Google

I cannot even begin to explain the experience I have had with RSK especially Anja. She has been nothing but supportive, organised, and friendly throughout our process of renting for the first time. It has been a long process due to external factors (which still isn’t over) but she has been exceptional and ever so patient and reassuring!! Thank you Anja.

AC · 16 June 2021

★★★★★ 1/5

Trustpilot

AVOID those liars at all costs.

AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.

Nordic · 28 March 2024

★★★★★ 5/5

Google

Matthew has been an immense help and I look forward to continuing to work with him!

Laetitia · 19 December 2024

★★★★★ 5/5

Google

Sarika has been great, helped us through every step and was available all the time and patient on the phone. She showed an interest in trying to get us the perfect place.

Dan · 17 March 2024

★★★★★ 1/5

Google

Viewed a property to rent through RSK which I liked and wanted to go ahead with the process to let the property. I was told to call into the office and go through the questions over the phone which I did. I called back later that day to see if the landlord accepted the offer I was told someone will call you back but never did, I then called again unfortunately through to the same woman who again said someone would call me back and shock no one did. After being fobbed of my partner called in and was told numerous excuses to why they didn’t have an answer and then again told that Duncan would call back but never did. So I would highly not recommend this estate agent if it’s this difficult at this early stage I’d dread to think what it’s like further down the line in regards to a healthy tenant relationship.

Nicole · 17 March 2024

★★★★★ 5/5

Trustpilot

Luke Heaps

Luke (and the entire RSK team) have been fabulous in finding the right buyer for our property. After only two months and with no slowing in momentum, Luke and the team have been on the front foot in viewings.Luke negotiated a great deal for us with minimum stress for us. Thank you Luke.Would highly recommend

Gillian · 14 April 2022

★★★★★ 5/5

Trustpilot

I’ve worked with many estate agents…

I’ve worked with many estate agents over the years but have to recommend RSK’s Hanwell office as outstanding. Very impressed with the help, support and professionalism of the entire team - Yasmin, Ethan, Paul and Tim were all great and clearly run a tight ship! Look forward to working with them again. Thank you for everything.

Martin · 22 February 2022

★★★★★ 5/5

Google

I worked with Lainya! She is an amazing member of staff! The service she provided me with was amazing! Thank you so much Lainya for all your great advice and mannerisms on viewings.

Shaniyah · 16 February 2024

★★★★★ 5/5

Google

The team at RSK were really friendly and brilliant through our very drawn out sale process (non-RSK related). Kerry and Jonathan were fully invested in our move, pushing to get it done and updating us regularly. We really appreciate all they did :)

Hannah · 16 June 2023

★★★★★ 1/5

Trustpilot

What started out as a straight forward…

What started out as a straight forward sale sadly turned sour. Not the fault of RS&K but the buyer dropped out a fair way into the sale.However, what came after was by turns pushy and unpleasant behaviour. When I decided to put the flat back out to rent, a potential buyer appeared very late in the day and after telling RS&K not to go ahead with a viewing, they did so anyway. The following Monday I was love bombed with how much the viewer wanted the property, would deposit a £15k non returnable deposit (turns out with his solicitor not mine) and an increase in price. The buyer had a bit of paper from a Mortgage broker and 2 flats to rent out before anything meaningful could take place, this would have taken months which I was not willing to gamble on.The email I received warning me that I would 'regret' my actions in the months to come was ridiculous. Do they have a crystal ball?When we tried to get the keys back from them they were no help at all. A representative from the managing agents who contacted them had the phone put down on her. They couldn’t be bothered to return them or pop them in an envelope. She had to collect them herself.Not a great experience.

Graham · 22 February 2024

★★★★★ 5/5

Google

I had a very pleasant experience with RSK Northfeilds . One of the letting agents Nishani was extremely helpful. She went above and beyond to deal with any queries I had. All in all a great asset to the business. She took the time and effort to assess my every need when looking for my property. Overall a very pleasant experience with Nishani and with RSK. Thank you

Samera · 17 June 2017

★★★★★ 5/5

Trustpilot

Carla from the Acton branch

Carla from the Acton branch was great and supported me through a really stressful and lengthy buying process. She often helped to get things moving and I felt in the loop at all times due to her proactivity with keeping me updated. She really is a fantastic agent. Thanks Carla!

Misha · 14 September 2022

★★★★★ 5/5

Trustpilot

Very kind!…

I would like to recommend and thank Daisy Wills, Manager at RSK Property Management Team. I have a neurological voice disorder, Laryngeal Dystonia, which makes it difficult to speak on the phone. Daisy is very helpful, kind and patient when we do speak, which helps me a lot.

Gillian · 24 November 2022

★★★★★ 5/5

Google

I want to thank Andrew Healy at RSK who dealt with a rather difficult and unusual lettings transaction in Ealing on my behalf. He stepped in and dealt with a rather complicated situation. He was able to give me a lot of peace of mind that he was going to get the situation resolved. Thank you for your patience and perseverance Andrew!

Colleen · 16 June 2020

★★★★★ 5/5

Google

We have had excellent experience of working with RSK and specially with Sara. Sara was very understanding, approachable, and responsive to our needs. Buying a house is a big step with its own dramatic moments and Sara made sure that we kept on making progress in positive direction. Thank you Sara and please keep up the good work. We highly recommend her!

Satish · 16 June 2020

★★★★★ 5/5

Google

Selina was a great help throughout the process, always avaliable and very communicative! Thanks RSK :D

Bharat · 2 November 2024

★★★★★ 5/5

Google

I want to extend my sincerest gratitude to Karam and his exceptional assistance during my recent experience with RSK. Karam’s expertise and attentiveness made all the difference, and I truly appreciate how you took the time to understand my needs. Karam’s guidance greatly helped me with my choice, and I couldn't be happier with picking RSK. Thank you for going above and beyond Karam!

Ragu · 2 November 2024

★★★★★ 5/5

Google

Selling my home with Rsk was a smooth experience. Amber has been amazing knowledgeable, supportive, and always kept me informed. Would definitely recommend

Dibyata · 5 September 2025

★★★★★ 5/5

Google

We have recently used RSK to find our new home and would definitely recommend. Especially Zarq, who has been a huge help in finding us the perfect place. His communication has been great from the start and he has made the process simple and stress free, thank you!PositiveResponsiveness, Professionalism

Nicola · 25 August 2022