Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

Representative from RSK management

Representative from RSK management, George Blanchard resolved our issue with water temperature in our shower heads within 24 hours after placing the call. We received call from George, inquired about our issue and checked our availability so he can dispatch technician. Within a few hours, George emailed us date and time to expect engineer. He also followed up to see if our issue was resolved. As with all RSK employees, he was patient, professional and courteous.

Bahnan · 11 April 2025

★★★★★ 1/5

Trustpilot

No help from RSK during our 3 year…

No help from RSK during our 3 year tenancy, refusal to return our deposit for nearly 3 months.

Murray · 2 September 2026

★★★★★ 1/5

Google

Unfortunately a really bad experience renting the property 14 Park Road Ground Floor Flat at RSK. We have rented this flat for almost three years and always payed our £1200 rent on time with no delays. We looked after it and made it our home. We were informed the flat had damp which had been 'treated', this was not the case it was dark and took over half our wardrobe after a few months moving in, I ended up having to throw away my handbags and some clothing, it also triggered my asthma. The flat has a lot of holes which led to mice coming in especially into our bedroom hiding behind our wardrobe where are clothes were. Our final decision to leave was when a huge rat came out of the toilet bowl. There was a leak one night from upstairs into our bathroom and a massive stain on the kitchen wall as a result of the leak. This was very unpleasant and embarrassing when having guests over, the landlord got it painted but it came through again and they then just left it like that. There are sewage gutters right outside the bedroom door which make a lot of noise and keeps you up at night. It often overflows and leaks into the shared pathway, we often had to clean and unblock this ourselves (very nasty). The landlord has fully furnished the flat with very old and already broken furniture (stuck together with super glue), which he will then attempt to charge you for out of your deposit. The landlord treats you like a thief when checking out of the property when they're the ones taking our deposit money over small wear and tear and even making us pay their bill! We accidentally took some items when unpacking and they started acting like we did it deliberately! During our check in the sofa was stained and dirty, the curtains were also stained, we moved in with the toilet flush not working. They did nothing to clean the sofa and curtains as part of our request to them as tenants (also stated on the paperwork which they signed). Despite this at checkout they were ruthless picking on any minor wear and tear to try and take more money from your deposit. RSK were also terrible as they take the landlord's side. They threatened us in our last few days of moving out that they will charge us double rent if we dont allow viewings again, this was illegal and when we said we will sue them they quickly apologised saying they got us mixed up with someone else. They are bullies often deliberately spelling our names wrong when emailing us. How could we allow viewings with all our personal items in boxes everywhere! We let them view until our last few days but they are ungrateful. They even kept asking us to do viewings when we would have left the property by then, which don't make sense. They then despite giving one months notice demanded we pay rent!! Then apologised over the phone laughing saying it was their mistake again, after chasing me and me explaining this to them several times that this was not nessecary as we have already given a months notice! Anytime you put an honest review down on here they ask you to take it down, just becareful, not all is as it seems especially during checkout they get so mean and aggressive both landlord and estate agent.NegativeQuality, Professionalism, Value

Nr · 25 August 2021

★★★★★ 5/5

Google

Ronan and Kerry were easy to deal with and they achieved a good price for our house. It would have been easier to take a lower offer but they negotiated well. We had lots of viewings that were run smoothly without much effort from us and they took COVID precautions seriously and tried to be flexible when we were working from home. They responded quickly with requests for updates, a few more unprompted updates would have been good but it was a very busy time. Overall, we were happy with the service.PositiveProfessionalism

Gillian · 25 August 2021

★★★★★ 5/5

Google

Liam has been such a huge help in finding us a new home! At every point throughout this process we have felt so looked after and listened to. It was so great to see such a wide variety of properties within our budget and have someone on side helping us make the best decision for us. I have recommended the agency to so many friends and colleagues, and just feel so lucky that such an important step in our lives has been handled with such care, competence and respect.PositiveResponsiveness, Professionalism

Valentina · 25 August 2021

★★★★★ 5/5

Google

Jonathan was a good man, did a good job on a prop of mine, clean cut service, no stress.. will be coming back for sure.

Jack · 16 March 2026

★★★★★ 5/5

Google

I called in the other day to enquire about a property, and as a first time buyer I was worried but Karam was very lovely and helped guide me through everything and made my experience very nice, Thank you!

Brouin · 2 November 2024

★★★★★ 5/5

Google

We used RSK services and found that Micaela, Duncan and the team were extremely personable, offered continued friendly yet affective and efficient advise and made some of the most stressful moments during the process achievable and even pleasant. Well done team.

Ros · 26 October 2025

★★★★★ 5/5

Google

RSK, in particular Zarq, have been exceptional in finding us a new home within a week after we were told that our landlords were selling the house we're renting in. Zarq has really looked after us from the initial house viewing to making sure all our paperwork was completed in a timely manner to ensure that we were able to sign a new tenancy within the space of a week. By doing so, Zarq was able to put our minds at ease knowing that we could move into a new home way before our current tenancy expired to allow us to settle down quicker. Zarq has been extremely professional and has delivered an outstanding service to us.PositiveResponsiveness, Quality, Professionalism, Value

Amrith · 16 June 2021

★★★★★ 5/5

Google

Kerry has been brilliant throughout our search for a house. She's shown us round many places and has a lovely calm way of us just letting us look round without any pressure or too many questions which is a welcome change. She definitely stood out from other estate agents as being the type of person we'd like to help us buy a house - not at all pushy and really prompt at getting back to emails/calls. Throughout the buying process she's checked in with us and been incredibly helpful and chased various people without us having to ask. Thank you!

Laura · 16 June 2021

★★★★★ 5/5

Trustpilot

I have been with RSK property…

I have been with RSK property management for several years and always have had a good experience. The whole team especially Daisy Willis are very reliable and efficient.

Ronan · 27 March 2025

★★★★★ 5/5

Google

Excellent service. As a tenant terminating my contract on a flat let, Megan and the team were proactive and helpful in informing me on procedures and viewing times. Second to none in their friendly and courteous manner a thoroughly professional outfit. Many thanks

Keith · 21 August 2024

★★★★★ 5/5

Google

I would like to thank the team at RSK for their amazing work, perseverance and patience at finding me tenants for my property. They were always on hand to help, promptly answered any calls I had and went above and beyond. Special thanks to Zark, Anjali, Michaela and Andre - all really superb and I couldn’t recommend highly enough. Thank you all!!

Saba · 16 June 2023

★★★★★ 5/5

Trustpilot

Speedy & Friendly

Tara was quick to send over help and got the issue solved super fast. Good friendly conversation and service so couldn't ask any more.

Harshil · 29 April 2025

★★★★★ 5/5

Google

Great experience overall!! Professional, responsive, and truly supportive throughout the entire buying process. Special thanks to Celina for making everything smooth and stress-free!

Ioanna · 16 March 2026

★★★★★ 5/5

Google

RSK have been really helpful in our property search. Big thanks to Matthew who has tirelessly been helping us with our house search. He has been diligent, professional and cared about our needs - he has absolutely restored our faith in letting agents!!

Harriet · 25 July 2024

★★★★★ 5/5

Google

Found a place within a couple of weeks of contacting RSK. Consultant Matthew was with us the whole way, sharing properties that were relevant to us and always there for advice and viewings. Friendly and knowledgeable for those who are looking to rent.

Paul · 25 July 2024

★★★★★ 5/5

Google

Selina was amazing, from the moment I started the property purchase. She assisted me as it in my first purchase and helped chase my solicitors every week and we would have call updates which was so helpful to me as a first time buyer. If the rest of RSK is as good as Selina then you are in good hands.

Jamie · 21 July 2023

★★★★★ 5/5

Google

Special thanks to Matthew and Micaela from RSK. Very professional, friendly and you made this hole process feel easy! I highly recommend RSK if anyone is searching for a place to call home!

Francois · 19 December 2024

★★★★★ 5/5

Google

RSK have been great in helping us secure and organise our rental property in Hanwell. Matthew was really helpful and answered any questions and queries we had quickly and efficiently. Thank you for all the help!

Jemma · 2 November 2024

★★★★★ 1/5

Trustpilot

Terrible Rental experience

I rented a property through RSK Ealing from August 2025. The experience was absolutely dreadful.

Yurie · 25 August 2026

★★★★★ 5/5

Google

So, we met Duncan when it was absolutely crazy to get a house of our specific combination. Duncan went out of his way and put excellent effort to finally find a perfect house for us in a beautiful neighborhood. Not only that he was extremely patient and listened and catered to all our requirements and expectations. Thanks Duncan! Good luck!

Naima · 16 June 2023

★★★★★ 1/5

Google

If I could leave 0 stars I would. Absolutely do not trust this letting agency with your money as a tenant! They will blackmail you over the phone and do not reply to queries. They do not care of the state of house. Just money hungry!! Update December 2024: After taking our deposit dispute to the TDS for adjudication we won our dispute and received £1100 of the £1200 in dispute. I really would not touch this lettings agency with a barge pole for the continuous false promises and lack of professionalism given to us.

Hannah · 18 December 2024

★★★★★ 5/5

Google

My two friends and I met with Anna in RSK initially who listened to our requirements. Although we thought our list was simple it turned out we had a lot of boxes to tick. Anna was so lovely to deal with. It was Zarq following Anna being away on leave that made us look at a recently viewed house with a whole different perspective and vision. He was very humble, easy to deal with and always answered our 101 questions. Zarq made the whole process of viewing the property, the offer stage and the steps following our offer acceptance a complete breeze and I could say if ever in the future we seek advice it is to Zarq we will turn. Thanks a million to Zarq for all his help and finding us our home away from home.

Michelle · 16 June 2020