Robertson Smith and Kempson London reviews

★★★★★ 1/5

Google

Zero stars if I could put that We’ve had a terrible experience with RSK, not just once, but twice. When we first bought our flat through them, they were impossible to reach and never picked up the phone when we needed updates or support. They would finally answer emails but you always felt you were being a pain to them. Despite that, we (stupidly) decided to sell through them later on as we wanted to reuse a photo, and unfortunately, it was just as bad. They massively overvalued our property, ignored our concerns when we told them the price was unrealistic, and one week after we signed an exclusivity agreement, they told us to drop the price by 75k (which we had already told them it should be priced at & they knew we didn’t want to reduce so quickly) proving they just wanted our listing, not to give genuine advice. Communication was practically nonexistent throughout, and even after we mentioned we wanted to take the flat off the market with them, they didn’t bother to contact us or follow up. Surely if you’d thought you’d given a good service you would at least call when you’d heard this?! I didn’t have a point of contact and every time I called there was no one available to update me so I never spoke on the phone to anyone (surely what an estate agent should be good at). We thought the service was so bad so we removed our property from the market, waited until the agreement had ended & signed up to a new agent. They were so impressive & gave the complete opposite service to RSK! Would not recommend RSK to anyone, extremely unprofessional and uninterested once they’ve secured your signature

Ella · 2 April 2026

★★★★★ 5/5

Google

Karam was absolutely amazing over the phone, patiently answering all my questions and addressing every concern I had as a first-time buyer. He guided me through the process with genuine care and expertise, making everything feel straightforward and manageable. His knowledge about the market and the buying process was impressive, and he took the time to explain each step clearly, which really put my mind at ease. I felt truly supported and well-informed, thanks to Karam’s professionalism and dedication. I couldn’t have asked for a better experience!

Shashwat · 2 November 2024

★★★★★ 5/5

Google

We bought our first home with RSK. Took 2.5 months from offer accepted to completion, and Karam and Amber and team were brilliant throughout. Clear communication and prompt responses. Would recommend.

Louisa · 2 April 2026

★★★★★ 5/5

Google

Tatiana and her manager, Bailey, made finding my flat an incredibly smooth process. Tatiana was so attentive to my needs that we found the perfect place after only one viewing. She supported me through the entire negotiation, and I was able to complete my reference checks and sign the contract just a few days later. I highly recommend Tatiana to anyone looking in West London.

Billy · 16 March 2026

★★★★★ 5/5

Trustpilot

Great Management Service

We have rented a property through RSK for over 9 years . The service was good at the start and over the years has actually improved . We have found Daisy and the team , professional efficient and friendly . Issues in the flat or tenant requests are advised without delay and once a course of action agreed , monitored and resolved with quickly . Great Service .

Roland · 27 March 2025

★★★★★ 5/5

Google

Very good experience with Robertson Smith & Kempson Northfields. Bailey was friendly, helpful and quick to respond. Made the whole process much easier for us. Highly recommended.

Damian · 10 April 2026

★★★★★ 5/5

Google

A big thank you to Jasmine at RSK! She was so helpful and informative showing me the property last week. On top of that, I left my bag by accident at the house, and she did everything she could to get it back, keeping it safe in the office until I could collect it. What a star! Bruce

Bruce · 15 April 2026

★★★★★ 5/5

Trustpilot

Thanks to Louie Seamons, James Merceon and Paul's good team work.

Thanks to Louie Seamons' clear explanations of the property and communicating with the sellers. Thanks to James Merceron for answering my questions and helped me to communicate with the sellers. Thanks to Paul for helping me during the final stage of the purchase.

Amanda · 5 November 2025

★★★★★ 5/5

Google

Sold a property with RSK recently above my expected price. I have been a rather challenging client to deal with with additional non-standard terms re. marketing, viewings, (shoe covers!!) added to contract which they were able to accommodate. They hardly made a mistake and whenever they did they were quick to rectify. All viewings went smoothly and efficiently. They have kept me up to date as much as possible throughout the rest of the process. Big thanks to RSK team, Kerry, Jonathan, Lainya and especially Selina who has been fast and diligent throughout.

Uğur · 25 July 2024

★★★★★ 1/5

Trustpilot

I contacted this agency toI contacted this agency to ask for details about a property I was interested in purchasing. ask for…

I contacted this agency to ask for details about a property I was interested in purchasing. During the conversation, the receptionist hung up on me in the middle of the call and then hung up several more times when I tried to call back. On top of that, the information she provided was incorrect and misleading, which could have seriously affected a purchase decision. I would not consider this agency trustworthy for property buyers, and based on this experience, I also would not recommend it to property sellers.

Jacob · 8 January 2026

★★★★★ 1/5

Trustpilot

Exteremly Poor Service Quality

The lift is not working for 8 months of the year, and they promoted a 6th-floor flat without letting us know. They are not contacting building management properly, and the building management company is only accepting requests from the RSK side. Their staff are not doing their jobs, their service quality is extremely poor, and they lie easily and without blushing. Their existance is a mistake.

Adem · 30 April 2026

★★★★★ 3/5

Google

I requested to view a property with Sarika and I was going to put an offer for the sale of getting my search done with, it wasn’t a great place and she recommended another as it would “suit us more” and she was right, I fell in love and made an offer she really understood our client profile, even though it was more than we wished to spend. She was very helpful and patient with our overseas references. I also spoke to Duncan regarding references and he was understanding and helpful, really friendly. However, property finder displayed a different asking price which I flagged and was told this was a glitch and when I offered “asking price” it would be the higher one. After my offer I asked about a break clause due to being locked in for 36 months, another colleague contacted me and the conversation wasn’t very helpful and quite belittling. This was cleared up by Sarika in the end.

Syma · 16 April 2024

★★★★★ 5/5

Google

Celina was absolutely fantastic in helping me purchase my home. She was professional, supportive, and always available to answer my questions throughout the process. Her guidance made everything feel much less stressful and more straightforward. I’m truly grateful for her help and would highly recommend her to anyone looking to buy a property.

Adarsha · 16 March 2026

★★★★★ 5/5

Google

We have had a great experience working with Anjali at RSK to rent a two bed property in West London. Anjali has been very flexible with arranging booking times and was able to schedule two seperate viewings since we weren't both able to make the same slot. Beyond that, we have had a great experience with securing an offer, placing a holding deposit and signing contracts for the property. Having worked with a lot of estate agents (large and small) in the area trying to secure a property I would definitely recommend RSK as an agency to consider.

Jake · 17 March 2024

★★★★★ 5/5

Google

From the moment I began my property search within the area the experience with RSK has been outstanding. The rental market can be quite a nerve wracking place but the insightful and proactive help from the team especially Duncan made a usually stressful experience as simple and easy as possible. I'm genuinely really grateful to have had such a positive experience during the process with Duncan and I would highly recommend either his or RSK's services for anyone searching for a place to live within the area. I will definitely continue using their services as and when I need to look for a new flat to rent when the time comes again.

Oron · 17 March 2024

★★★★★ 1/5

Trustpilot

Avoid at All Costs, Unfair and Unprofessional

I would strongly caution anyone against using RSK. Throughout my tenancy, I followed all proper procedures and reported maintenance issues, including during their routine six-month inspections. Despite this, they are now trying to deduct part of my deposit for a problem I had already reported. When I requested the inspection reports, documents they are relying on to justify these deductions, they flatly refused to provide them. This lack of transparency and accountability is unacceptable and shows how little regard they have for tenants’ rights. Their handling of deposits is unfair, and their staff appear either incompetent or unwilling to take responsibility. I have no choice but to escalate the matter to TDS and would strongly advise others to think twice before renting through this agency.

Delia · 24 November 2025

★★★★★ 5/5

Trustpilot

Nabeel has been extraordinarily…

Nabeel has been extraordinarily reliably and professional. Letting a property is indeed complicated and there will always be times when a degree of input is required. Nabeel has been very easy to contact and relay any concerns I have. He actions any issues very quickly. He is proactive when issues arise and communicated politely concisely. It is reassuring to have him on your team and I know I can trust him.

Omar · 22 July 2024

★★★★★ 5/5

Trustpilot

Helpful staff

Each staff member I was in contact with (Gaetano, Daisy and Vanessa) was very responsive and promptly gave clear and extensive answers to my queries. No concern has never been left unattended/unanswered and they always helped the best they could.

Fabre · 11 September 2026

★★★★★ 1/5

Google

If I could give 0 stars I would. Had a horrible experience buying a house which was listed by RSK. Ally Mirhashem is an unethical estate agent. We were told we were in a contract race. When it got to the day of exchanging contracts, we found out in the morning by our seller that it's not happening as there's an issue above the chain. We spent all day trying to contact Ally as shes' our estate agent. She did not call us back or provide any sort of update. We finally got an update around 5pm from our sellers. Got through to Ally and instead of being apologetic, she spoke to us with an attitude and mentioned the sellers already called us so we're in the loop. Turns out estate agents were just playing a game the whole time trying to secure their commission. No consideration for playing with people's lives. We had given notice to our flat which we were renting thinking we will be buying this house to only find out the chain above us weren't even aware of our offer and there was never a contract race. Anyway due to mine and my partner's efforts, we got this over the line with NO help from RSK at all. We basically won them their commission whilst Ally was away on holiday. Did she come back and even thank us for the getting the house sold she's been trying to sell for the past year - ofcourse not. Avoid Ally at all costs.

Arushi · 18 December 2023

★★★★★ 5/5

Trustpilot

Adam - Robertson Smith & Kempson

I recently have had the pleasure of viewing a variety of properties with Adam. He is consistently heeding to my needs and prioritises customer satisfaction. He is an exceptional agent, who has left me confident about the properties we have seen. His kindness does not go unnoticed. Excellent Service!

Callum · 16 June 2026

★★★★★ 5/5

Google

Karam was absolutely amazing over the phone awnsering all my question and queries I had because for a first time buyer it was hard but Karam definitely went out of his way to make sure everything was explained to me . Thank you very much . I would definitely recommend the Team at RSK . Very Helpful and supportive

Husney · 2 November 2024

★★★★★ 5/5

Trustpilot

First-class job - Kyarna

Kyarna at RSK Lettings has done a first-class job in finding me a great new tenant, helping organise a refurbishment and new furniture with professionalism, tenancies and a smile! I’m sure she will be promoted to Lettings Manager very soon. Well done.

Bugs · 30 July 2026

★★★★★ 5/5

Google

RSK have been incredibly helpful in our house search. I wanted to particularly thank Matthew. He has been incredibly diligent & fully aware of our own personal requirements when finding properties for us. We’ve been fussy - but he persevered to find us a perfect property that we were ready to offer for. We really appreciate his perseverance, professionally - and of course, charisma!

Cyrus · 25 July 2024

★★★★★ 5/5

Google

Okay, let's start from the beginning. Since we started applying for a rental apartment, Daniella was with us from the very beginning. The best agent in London. My English is not the best and she helped us anyway, despite the difficulties on my part. Whatever I asked for, she always helped me, and it was really thanks to her that we were able to rent an apartment. I recommend it with all my heart Danielle You won't find a better agent in London!

Adam · 20 August 2023