Robertson Smith and Kempson reviews

★★★★★ 5/5

Google

Me and my partner were in a time squeeze trying to find a flat to rent. RSK was the fastest and most reliable agency that we were in contact with and they always got back so fast. We were so lucky that we got to have someone as amazing as Anjali managing our request. She found us the perfect flat that ticked all the boxes for a good price and perfect condition. Thank you so much Anjali and RSK!!!!!

Andrea · 16 June 2023

★★★★★ 5/5

Google

We had a positive experience with RSK and dealing with Jonathan, Selina, Amber and the team. Our property was regularly reviewed with advice on marketing at the correct price in order to facilitate a sale and I would recommend RSK as a agent for any property sale in the area.

Mark · 16 December 2024

★★★★★ 5/5

Google

Matthew has been fantastic - he's made the process of renting out my house extremely easy and is a pleasure to deal with. Special mention for Micaela who runs lettings and is a total pro and so proactive - they are the best lettings team in town!

Claire · 19 December 2024

★★★★★ 5/5

Google

Thanks to Duncan and his team for being upfront and helpful from the start to the end of our rental process. We are settling down in our new home and I have no doubt to be receiving their full support if needed during our tenancy. Lovely team of professionals to deal with. Samir Timuri

Samir · 21 August 2024

★★★★★ 5/5

Google

Rsk made the whole selling process so easy. Selina was brilliant to me, professional, helpful, and always quick to respond. Highly recommend!

Ashna · 5 September 2025

★★★★★ 5/5

Google

After months of unsucessful searching, one call with Megan sorted eveything, she was prompt with arranging viewings, very helpful and hands on with the entire process, Megan has been a fantastic help and taken some of the many stresses that moving homes induce ! I would reccomend megan at RSK to anyone

Niki · 21 August 2024

★★★★★ 5/5

Google

Selina Singh is very professional. She gave me the attention I needed and assisted me the best way she could. Her support had made my buying process simple, fast and stress free. She and Her team (Amber and Sherine) were very friendly. Thank you!

James · 16 December 2024

★★★★★ 1/5

Trustpilot

RSK Ealing Lettings... Beware

I would not give RSK a one star, but had to in order to post this review. We had been renting with RSK for three years overall. We had to surrender our tenancy early due to personal circumstances. We confirmed a date to end the tenancy. During the showing for new prospective renters, they didn't provide 24 hours' notice and added additional viewings and stuff like that. That was the first red flag: a real lack of communication. Anyway, new tenants agreed to rent the property. Subsequently, the termination date we had initially agreed upon verbally had been extended by three additional days (this meant three more days to pay rent). There was a bit of back-and-forth and some condensing conversations with the entire Lettings team in the Ealing branch.Suddenly, a week before the tenancy ended, they sent us an Early Termination invoice and were told it needed to be paid immediately. We, of course, knew about the Early Termination fees, but the need for more trust about payment felt bizarre. So, we left the property and paid invoice in full prior to our departure using on the new termination date as stated. We were made aware by both the landlord and RSK that the new tenants would start their tenancy the next day after our departure. It has taken us until now to get our security deposit back. We had to utilise the Tenancy Deposit Scheme. RSK informed us that they wanted to deduct the cost of a "Deep clean." We said, of course, but can you provide a quotation before we confirm the final costs? We were never contacted again, nor were we relayed any quotes for work. We had to chase both our Landlord and RSK for the return of our deposit and not received even a holding response from either. About nearly six weeks after our claim with the TDS, we received a call from the Ealing branch asking us to go "halves" on the cost of the cleaning. How can we go halves on something where no evidence has been provided that occurred? No invoice or any documentation was provided to the TDS either within their agreed timeframes. Therefore, requesting to deduct a figure from our deposit for something that has not happened feels immoral, unethical, and untrustworthy to say the least. I would not recommend using them to sell or let your property. But if you do, get everything you discuss and agree in writing. Or give a different Estate Agents a try with your custom, you may be surprised.

Stewart · 16 October 2024

★★★★★ 5/5

Google

RSK has provided us with great service. Highly recommend Megan - her professionalism and friendly demeanor made us feel at ease, and we never felt rushed or pressured. She genuinely cared about finding the right place for us and went above and beyond to ensure we were happy with our options.

Anchana · 21 August 2024

★★★★★ 5/5

Trustpilot

First-class job - Kyarna

Kyarna at RSK Lettings has done a first-class job in finding me a great new tenant, helping organise a refurbishment and new furniture with professionalism, tenancies and a smile!

Bugs · 30 July 2026

★★★★★ 5/5

Google

Great experience, absolutely fantastic consultants! We'd like to say a huge THANK YOU to Zarq and his wonderful colleague who showed us the house (unfortunately I forgot her name, but she was brilliant, honest and so nice), but even the biggest one - to Anjali who led our renting process. Anjali was really patient, very helpful and attentive. Wish all the best to the agency and the guys working there!

Влада · 16 June 2023

★★★★★ 5/5

Google

We have recently moved into a beautiful new flat, due to coronavirus we were unable to view it in person however RSK were really accommodating and provided us with virtual viewings and videos. Liam was really helpful and sorted everything out for us, we had full trust in him that the flat was right for us despite never viewing before we moved in! We are students and so sometimes estate agents can be quite dismissive, but Liam was great. Thank you so much

Molly · 16 June 2022

★★★★★ 5/5

Google

Liam was absolutely fantastic. We walked in and immediately he was so helpful to us even though are requirements were very tight! He was really attentive over email and arranged for us to see some really lovely properties even before they went on the RSK website, and was so responsive and fast helping us out when anything had to be rearranged. Next time I want to move around the area, RSK will be the first people I go to, since Liam was such a complete star to us for our entire search.

Jonty · 16 June 2022

★★★★★ 5/5

Google

Karam Khayat did a great job in getting our flat sale across the line. He was on top of every detail and his communication to us, the buyers and both solicitors to get each task done was brilliant. Thank you so much Karam!

Angela · 25 November 2025

★★★★★ 5/5

Google

Bailey was fantastic to work with. He listened to the needs we have as a family in looking for a house and responded incredibly fast. Very professional and fantastic job.

Jon · 16 March 2026

★★★★★ 5/5

Trustpilot

RSK setting industry standard

If you are looking for a real estate 
agent that believes in the talent of their people, then you want RSK. We had a great experience with Cameron, Toby and Carla, 
who employed a targeted strategy and had several offers on the first weekend we listed. It's always wonderful to do business with talented people who have mastered their craft and Cameron is the master of his. He is charismatic, and employs an open and friendly approach where his authenticity shines through. Cameron and the team worked tirelessly behind the scenes to ensure everything went as smooth as possible. With leasehold properties there are always additional legal complications, and Cameron was proactive in facilitating delays between various parties. Cameron is professional, tenacious, honest and comes across calm and collected. It has been a pleasure doing business with him and his team. Cameron is a talented professional providing a great level of service for Robert Smith and Kempson who don't follow the industry standards, as they aim to set them, and in our recent engagement this is truely the case.

Cameron · 26 March 2022

★★★★★ 5/5

Google

Northfield RSK the best agency I ‘ve ever rented from. I thank Matthew for helping me find a lovely house in a day in my budget. Matthew, Ducan and Lauren extremely patient , nice and helpful .They reply straight away and made the renting process a lot easier. Professional service ! Highly recommended

Lale · 16 May 2024

★★★★★ 5/5

Trustpilot

Top Tier

Since moving into our current rental property in 2023 RSK have always gone above and beyond with their quality of service from the get go. Communication is a huge thing for me (even if there's no immediate resolution/answer acknowledgement goes a long way) and they have always communicated well especially our property manager Daisy. Very on the ball and honestly I cant say a bad word about RSK Ealing. Keep up the good work guys. People like you make us renters feel more at ease

Simone · 27 March 2025

★★★★★ 5/5

Google

Ahmed was incredibly helpful in assisting us with a very tight turnaround to find a property. He arranged viewings for multiple properties on the same day, got everything booked in promptly, and made the whole process seamless. He quickly found us the perfect place within our budget and was consistently responsive and supportive throughout. We’re very grateful for his help.

William · 14 May 2025

★★★★★ 5/5

Google

Me and my boyfriend have been looking for a new home and Jasmine took us to see some in around west London and has been so helpful with us ever since!! Would recommend her anytime in search of good properties

Juliana · 14 April 2026

★★★★★ 5/5

Google

Duncan and the team have been very supportive, friendly, helpful and easy to work with. I would recommend them to anyone wanting to letting a property.

Zoe · 16 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Karam was fantastic, knowledgeable, responsive, and genuinely committed to helping us every step of the way. He made the entire process smooth and stress-free, always going above and beyond. Highly recommend Karam for anyone looking for a top-notch agent!

Omar · 2 November 2024

★★★★★ 5/5

Google

RSK is the most friendliest and most respectful estate agency that i have deslt with, Many thanks to Karam one of the estate agents that made everything smooth and did not rush us at all, He was also very helpful.

Mohammad · 2 November 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. The team was professional, friendly and kept me updated throughout. I would definitely recommend Robertson Smith & Kempson

Nadia · 25 July 2026