5/5
GoogleRating only, no written review.
Trusted Agent profile · London
Robertson Smith and Kempson London reviews
★★★★★
630 reviews across 2 platforms
116 Northfield Avenue, Ealing, London, W13 9RT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 630 reviews on two platforms, including 470 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleVery bad service -
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Dear Herosia, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent service
Agent replied · 15 June 2024
Dear Michael, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review . Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear FingazFT, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Amit, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Anthony, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Marie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Nuala, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Louise, Thank you for your 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Chris, Thanks for the great five star review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Aogu Tateyama, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Xinzhong Li, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Sam, Thank you for taking the time to post your rating regarding your experience with our Northfields office. Every source of feedback is important to us and we would be delighted to be of service to you again should you need us in the future. We would like to wish you all the best, Kind Regards Asma Chughtai Customer Relations Team
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Octavian, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at molliedelahaye@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Mollie De-la-haye Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Robertson Smith and Kempson London
Has Robertson Smith and Kempson won any awards?
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
