Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

631 reviews across 2 platforms

116 Northfield Avenue, Ealing, London, W13 9RT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 631 reviews on two platforms, including 470 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

470

Reviews on Google

This office

Trustpilot logo

161

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We had great experience with one of the Estate Agents Anjali Chopra. She was professional, friendly and genuine. The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.

Parmis · 16 June 2022

Agent replied · 15 June 2024

Dear Parmis, what a lovely review you have given regarding our Anjali office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Angelina in Acton

Angelina in Acton, thank you ever so much for your ongoing support. You have been so helpful and always willing to go that extra mile to help us find our new home. Keep up the awesome work. Ray

Ray · 8 September 2022

Agent replied · 19 June 2024

Dear Ray, Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Always very responsive. Helped us in the last 2 years while renting in the area.

Veronica · 16 May 2024

Agent replied · 15 June 2024

Dear Veronica, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great Customer Service from Matthew he really cares and is extremely helpful. I highly recommend!!!

Tori · 16 May 2024

Agent replied · 15 June 2024

Dear Tori, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Highly recommend this estate agency ! Great customer service and very professional. I was looking at buying my dream house around Ealing area and Ethan from sales was extremely helpful and patient with regards to my high expectations. Definitely recommend this estate agency.PositiveResponsiveness, Quality, Professionalism, Value

Paulina · 16 June 2021

Agent replied · 15 June 2024

Dear Paulina, What a lovely review you have given regarding our Northfields office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Matthew has found me some great new tenants! ☺️

Rhianon · 21 August 2024

Agent replied · 24 October 2024

Dear Rhianon, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Great experience!

From viewings started to completion RSK were fantastic in selling our property - keeping me informed, advising and guiding through the process. A very positive experience!

Nuala · 1 September 2023

Agent replied · 19 June 2024

Dear Nuala, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

I would like to make my compliments to Maria Gibbs. She is the person that I have to contact for any issue regarding the property where I live: she is reliable and excellent. I really appreciated that she was wearing PPE during the property inspection.

Stupidodi1fillan · 16 June 2021

Agent replied · 15 June 2024

We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

RSK really changed my mind about the condition of the market. Ronan advised me well and I went under offer quickly after being on the market with another agent for months. Kerry got the right buyers through the door and Sara efficiently progressed my sale to the end with minimal hiccups. Fantastic team!

James · 17 June 2018

Agent replied · 15 June 2024

Dear James, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

We have had a good experience with RSK…

We have had a good experience with RSK during the purchase of our property. Cameron has been especially helpful and great to work with - thanks!

Abigail · 27 September 2021

5/5

Trustpilot

Hard-working, high achievers

We appointed RSK Acton for the sale of our flat and have been very pleased with RSK’s work. We would definitely work with them again as our first port of call. They worked really hard to get us the best possible offers on the table, leaving no stone unturned and gave us regular, detailed feedback from visits. As a local agency they know the area really well and gave us a lot of dedicated attention as customers. We also found them to be respectful in a way that many other agencies aren’t.

Agathe · 27 January 2020

4/5

Google

Mr Zarq did a good job to make sure everything was in order before handing over our apartment to us. He took time and patience to explain procedures, knowing we were new to the country.

Lavin · 16 June 2022

Agent replied · 15 June 2024

Dear Lavin. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have been tenants in an RSK managed property for a few years now and have no complaints. Maria, the agent that looks after us, is very friendly and quick to respond to any queries.

Arthur · 16 June 2022

Agent replied · 15 June 2024

Dear Arthur, I am very concerned to read your review and we would value the opportunity to discuss this with you. I have passed your comments onto the office Director, Micaela, and she will be in contact. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Great support and communication from Ally Mirhashem, who managed the tail end of my difficult sale process with professionalism and tenacity.

Sarah · 19 September 2023

Agent replied · 15 June 2024

Dear Sarah, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

RSK always work hard to find the right kind of tenants for my property. In addition, they are always very helpful if I need advice or have a query generally about letting. I would be very happy to recommend RSK's service.PositiveProfessionalism

Roisin · 16 June 2021

Agent replied · 15 June 2024

Dear Roisin, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

What can I say. What a lovely helpful team. I cannot recommend RSK enough. 40 years in one house made for a traumatic move but the patience and help I received made it so much easier. A great team and a great estate agent. Thank you so so much.

Ann · 17 June 2018

Agent replied · 15 June 2024

Dear Ann, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Slick moving experience for a first time renting couple - great help from Zarq, very nice chap also! Thank you for your support :)

Tom · 16 June 2023

Agent replied · 15 June 2024

Dear Tom, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Sarika helped us find our new home and made the process quick and easy.

Lee · 16 February 2024

Agent replied · 15 June 2024

Dear Lee, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

It was a real pleasure working with Zarq. Not only he helped me with my flat but we has very friendly, diligent and ‘on the ball’ throughout the whole process. I would certainly recommend his services to anyone seeking to instruct the estate agents.

Rafal · 16 June 2020

Agent replied · 15 June 2024

Dear Rafal, Thank you for your great review regarding our Northfields office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

A very good company. The agent, Ms Rhiannon Dempsey, was truly professional in viewing us the properties and gave us quality time. The houses she showed are great. I wish Rhiannon and her company, RKS, a wonderful business and success in the upcoming days.

Dewan · 16 June 2020

Agent replied · 15 June 2024

Dear Dewan, Thank you for taking the time in providing such lovely comments about Rhiannon in our Northfields office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Trustpilot

Was very happy with the whole process…

Was very happy with the whole process at Robertson smith & kempson . Jonthan was a pleasure and extremely helpful, empathetic and on the ball, highly recommend this company

Martin · 29 January 2020

5/5

Google

As a first time buyer I was very anxious with the whole process I was very pleased to have Angelina put me at ease and answer all my concerns and offer her professional guidance on this journey. Thankyou Angelina for all your help and charisma :)

Sutera · 17 June 2019

Agent replied · 15 June 2024

Dear Sutera, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Amazing service! Duncan helped us alot with finding our new home.

Clarence · 17 March 2024

Agent replied · 15 June 2024

Dear Clarence, Thank you for your kind comments regarding Duncan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Excellent service all round from 1st enquiry through to completion. The advise was good, the communications prompt and relevant. I would definitely recommend this agent and in particular, Mrs. Zarq Khattak , who was always polite, courteous and responsible and understood my needs.

Sepide · 16 June 2020

Agent replied · 15 June 2024

Dear Sepide, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robertson Smith and Kempson's Google reviewsLeave Robertson Smith and Kempson a review

Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent