Trusted Agent profile Β· London

Robertson Smith and Kempson London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

599 reviews across 2 platforms

116 Northfield Avenue, Ealing, London, W13 9RT

Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 599 reviews on two platforms, including 439 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

439

Reviews on Google

This office

Trustpilot logo

160

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Very helpful staff. I want to mention Shaz, which one quickly organizes the solution to all problems. The best agent ever. πŸ‘Œ …

Linute Β· 17 June 2019

Agent replied Β· 15 June 2024

Dear Linute, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Very professional service with staff who understood our position and supported us as first time buyers.PositiveResponsiveness

Jenna Β· 16 June 2021

Agent replied Β· 15 June 2024

Dear Jenna, We are delighted that you took the time to leave such a fantastic review which the Northfields team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We received great service from Rhiannon who was really helpful and answered all of our questions, would recommend to anybody

Daniel Β· 16 June 2020

Agent replied Β· 15 June 2024

Dear Daniel, We are delighted that you took the time to leave such a fantastic review which the Northfields team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Michael helped me with the sale of my…

Michael helped me with the sale of my house and he has been a pleasure to deal with. The sale was a complicated one; yet Michael handled everything with the professionalism at all times. I would have no hesitation in working with RSK again in future.

Neda Β· 29 September 2021

5/5

Trustpilot

Great service ..

Great service ... got it all sorted within a few days

Jan Β· 21 February 2022

Agent replied Β· 19 June 2024

Dear Jan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great service from Andrew and Anja - both are an asset to RSKPositiveResponsiveness, Professionalism

David Β· 16 June 2021

Agent replied Β· 15 June 2024

Dear David, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Got the best assistance from Zarq....their communication and quick and are ready to assist whenever Kudos πŸ‘πŸ» …

Teddie Β· 16 June 2020

Agent replied Β· 15 June 2024

Dear Teddie Purity, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Cracking agents, very happy with the service we received! Will definitely think of using them in the future.

Ben Β· 16 June 2020

Agent replied Β· 15 June 2024

Dear Ben, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

What a fantastic service by RSK and in…

What a fantastic service by RSK and in particular, their hard-working agent Jonathan. He really listened to what we were looking for which resulted in us buying our dream home. He was there to guide us through the whole process making our lives a lot easier. We can’t thank him enough!

Becky Β· 28 January 2020

5/5

Google

Friendly, very helpful team both moving into and out of the property, and overall was a very positive experience letting through RSK.

Neale Β· 17 June 2018

Agent replied Β· 15 June 2024

Dear Neale, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Very good service and answers to any queries quickly. Shaz, the Property Manager, is very accomodating at all times.

Anna Β· 17 June 2019

Agent replied Β· 15 June 2024

Dear Anne, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

The team at RSK are exceptional

The team at RSK are exceptional. They helped us at all stages of the purchase, even after we moved in. Whatever the negative perception is of estate agents, this team stands apart from that stereotype. Certainly would do business with them again.

Yasser Β· 30 September 2021

5/5

Trustpilot

Excellent

Excellent professionalism in helping us buying our current house.

Ex Β· 6 November 2021

Agent replied Β· 19 June 2024

Thank you for taking the time to leave us a 5* review. We wish you all the best in your new home. Kind regards Sarah Tranter Customer Relations Team

5/5

Trustpilot

Very pleased with RSK’s work

Very pleased with RSK’s work, Jonathan’s a hard working agent, always working for the seller to achieve best price. We would definitely work with them again. They worked really hard to get us the best possible offers on the table, giving us regular and detailed feedback from visits.

HollieJayne94 Β· 28 January 2020

5/5

Google

We found our lovely new home thanks to them, quick and friendly service.

Bertuğ · 16 June 2020

Agent replied Β· 15 June 2024

Dear Bertuğ, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Ive always had great advice from Ronan, Kerry, Tim and Paul. A very honest and friendly team.

Shirley Β· 17 June 2018

Agent replied Β· 15 June 2024

Dear Shirley, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

Absolutely amazing service from Carla…

Absolutely amazing service from Carla in the Acton branch, we can’t thank her enough. Communication was second to none and she really made the whole process so much easier than previously experienced with other estate agents. Highly recommend.

Charlie Β· 24 September 2021

5/5

Trustpilot

Professional

We had great experience with one of the Estate Agents Anjali Chopra.She was professional, friendly and genuine.The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.

Sarah Β· 9 September 2021

5/5

Trustpilot

I had the best experience looking for a…

I had the best experience looking for a flat with Carla and I couldn't recommend her enough when looking to find your dream property. She was very professional and helped me through every step of the process

Alice Β· 24 September 2021

5/5

Trustpilot

I sold many properties in my life

I sold many properties in my life, but this agent is one of the BEST I ever dealt with!!!Highly recommend if you REALLY want to sell your property. 10 out of 10 for everything.. Thanks guys. Xxx

Oren Β· 23 September 2021

4/5

Trustpilot

I’m very happy to recommend RSK Ealing

I’m very happy to recommend RSK Ealing. The agents Duncan and his colleagues are professionals. Quick response and good communication. They listen to our criteria and needs. The team always try to find good options for us.

Tomasz Β· 22 September 2021

5/5

Google

Very professional team who found good tenants quickly and managed my rental efficiently.

Georgina Β· 17 June 2019

Agent replied Β· 15 June 2024

Dear Georgina, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Jonathan at RSK is a phenomenal branch…

Jonathan at RSK is a phenomenal branch manager - He’s charismatic, courteous, diligent and understanding. RSK as a whole have been an amazing estate agent to deal with and secured me my dream First home. They come highly recommended by me.

Monique Β· 18 February 2020

5/5

Trustpilot

Jonathan at RSK is a phenomenal branch…

Jonathan at RSK is a phenomenal branch manager - He’s charismatic, courteous, diligent and understanding. RSK as a whole have been an amazing estate agent to deal with and secured me my dream First home. They come highly recommended by me.

MJ Β· 18 February 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robertson Smith and Kempson's Google reviews

Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

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